Essa Abdul Rahman Al Dossari Transport Advisor , U.A.E. . Background about Dubai, RTA . Initiatives . Technology Implementations

Background and about Dubai 1 . The second largest emirate out of seven in area in the . Dubai . Dubai is one of the fastest growing Emirate cities in the region. . Dubai Emirate has a population of 2 million, and a total area of 4114 sq. Km, with

3.4% GDP Growth Background Background and about Dubai 2

. The quality of roads in UAE is ranked 2nd from the cities around the world and 8th in quality of overall infrastructure (World Economic Forum report, 2012). . The Government of Dubai has invested more than AED 75 billion in transport infrastructure to become a role model for the MENA region (since 2006 through RTA). . City Mayors International has awarded Dubai the 35th rank

worldwide considering the quality and integrity of its infrastructure. Background Roads & Transport Authority, Dubai UAE 2 The Roads & Transport Authority was established in November 2005 by the Government of Dubai.

RTA’s Vision “Safe and smooth transport for all”

RTA’s Mission “Develop integrated and sustainable transportation systems and provide distinguished services to all stakeholders to support Dubai’s comprehensive growth plans through preparing policies and legislations, adapting technologies and innovative approaches, and

implementing world class practices and standards”. Background RTA Strategic Plan 2015 2 Dubai Strategic Plan 2015

RTA Corporate Plan

Roads and Transport Strategic Plan

Project Portfolio Traffic Safety Policies and ITS Plan 5 YEAR Plans Management Plan Legislation System

Cycling Routes Plan Bus Master Plan Road Network Plan Metro Station Context Freight Movement Plan Rail Master Plan Plan Taxi Master Marine Transport Master Traffic Safety ITS Master

Plan Plan Plan Plan Background RTA Strategic Goals

1 Integrated Dubai 2 .Integrate transport planning with economic and Dubai for People urban planning .Make roads and public transport .Improve coordination with strategic partners more people-friendly .Improve legal framework for roads 3 .Preserve Dubai heritage and public transport sector Customer First . Improve customer service and interface . Listen to customers

4 From Cars to Public Transport 5 Safety and Environmental Sustainability . Shift demand to public transport . Provide effective and convenient road access to all . Reduce number of accidents and fatalities Dubai . Minimize adverse environmental impact of public . Manage congestion and private transport . Increase Bus/Metro Ridership . Effective measures for employee health & safety sustainability

6 Financial Sustainability 7 Advance RTA 8 Asset Sustainability . Increase revenues . Increase private sector . Develop human resources . Effective & Efficient AM participation . Improve organizational Operations . Efficiently deploy financial efficiency . High Performing Assets resources Background . Improve processes and systems . Optimal Asset Value . Reduce operating costs Initiatives PT Enhancement . RTA targeting to alleviate the PT share from 12 % in 2012 to 20% by 2020, by investing 47 AED billion.

Metro Network Tram Network (320 km) (270 km) (34 AED Billion) (9 AED Billion)

Bus Network Marine Transport (2500 Km) Network (2.5AED Billion) (450 Km)

(1.5 AED Billion) Initiatives Transit Systems Metro . 2 lines. . 74.6 km. . 13 km underground. . 47 stations.

. Fully automated. Initiatives ...... Initiatives Metro Systems Transit DriverlessSystem. Platform screen doors. 4 Fully A/C stations and footbridges. and Children dedicated class). Train seating includes Train capacity about is differentforthemes stationsinterior design. 3 643 classes (Gold, Silverclasses and Women passengers. Initiatives Themes: Design InteriorStations Scheme Scheme Water Air Scheme Scheme Earth Earth Fire Fire . . . . . Initiatives Buses Systems Transit Eco Euro Fully Air Automatic Multiple doors. Low floor. - friendly friendly Fuel. 4 / 5 - conditioned. engines. . . . . Initiatives Transport Water Systems Transit 10 9 149 10 Water Ferries Water Abras Buses taxis / / 2 7 stations. stations. / / 25 8 stations. stations. . Initiatives TOD Strategies TOD concept is adopted in“Dubai development Plan ” as of thefundamentalone bases for futureurban in Dubai. 2020 Urban Development 1 . Initiatives TOD Strategies increase projectThe developingincludes a vacant plot Case Case Study:Union Square Station Project Design Masses station as mix used developmentto ridership. Environmental Canopy generate next 2 . . . Initiatives (OCC): Centers Control Operation Dubai Metro tracks and operation of trains, as well as stations, The OCC controls/monitors the System includes The OCC monitors all secondary . . . Depot. Back Main OCC located within control and public address systems lighting, air conditioning, environmental (Tunnel ventilation,fire alarm,communication, - up up (BOCC) located withinJebel Ali tunnels. 2 OCC facilities: systems: ). Depot      Initiatives (OCC): Center Control Dubai BusOperation of of of Since systemOn the commissioned, Produce Management Guidedrivers the in case roadof blocks and Facilitate Realpassengerinformation Time Control Monitor& schedule theadherence (Routeand Time) buses has improvedhas buses from through buses satellite rly Break time report. Bus stops tracking. On 17 - time . 2 % to - Oe Time 80 % adherence.% - Performance . accidents. . . Initiatives Sustainability total contracts almost ( Advertisement on AC bus shelter. Naming right to metro stations 82 million AED. Annually, 100 Million AED. eg . Burj Khalif Station, . . Initiatives Bus Priority ...... First Phase ( . . Second Phase ( Al Mina Road. Khaled bin Walled Road. Al Al from Reduced the journey time 20 Increase in Bus speed from Al Al % Ghubaiba Khaleej Mussala Ittihad - 25 40 % % - 45 5 Road. Road. % km) Road. Road. 3 . 2 km) Initiatives Integration Ticketing System (NOL) With Others Systems Others With Journey Planner Automated Vehicle Management : RTPI Passenger Count) APC (Automated

Initiatives Transport Technologyimplementation Modes : On different On Initiatives Business 80 OTP % Impact: Transformation Operational Excellence Customer Sustainability Financial Satisfaction Customer 78 . Approx.in Saving 1 % AED In Buses 2012 240 mil. Business Impact:

Customer Excellence

Automated Fare Collection Automated Vehicle Management System

1.Nol card has a fare cap of AED 14 only for unlimited use in a day. 1. Reduction in Complaints for ‘late arriving’ from 500 per day to 15. 2.Discounted fares for students, 2. On-Time Performance seniors and people with special Management 80% OTP needs. 3.If the transfer time between modes is 30 mins or less then it is

considered as 1 trip only. Technology implementation Technology Business Impact: Customer Excellence

Journey Planner Real-Time Public Information

Plan Your Journey with Wojhati 348,000 Visitors Annually Real-time Information about Bus 868,323 trips inquired online in Arrivals and Departure

2012 640 screen in Strategic Locations Technology implementation Technology Business Impact: Customer Excellence

Public Transport SMS timings Internet Bus Bus, Metro & Marine Free Internet for Intercity Users to Transport Timing Improve Customer Satisfaction 2400 users expected monthly

900,000 users expected Annually Technology implementation Technology Business Impact: Customer Excellence

Taxi SMS Booking & Near Field Communication (NFC) Smart App

Customers use Mobile New addition to Taxi Phones to Pay Booking Service 5000 expected users by the Service Contributes to 5 end of 2013

million Bookings Made Technology implementation Technology Business Impact: Operational Transformation

Automated Fare Automated Vehicle Management Collection 1.Route Optimization through Automatic Survey 2.On-time Performance: From 19% to 80%. Cashless Transactions 3.Reduction in Accidents: From 3.7 on 2009 (Per 100,000 Passengers km) to 0.48 on 2012 4.Real-time Monitoring of Buses to control drivers effectively and responsive decision

making. Technology implementation Technology Business Impact: Operational Transformation

Operational Control Center Operational Control Center

Real-time Operations (Maximo) Asset Lifecycle – (99.7% on-time Departures from procurement to

from Depots) retirement Technology implementation Technology Business Impact: Operational Transformation Hastus

1.Public Transport Network Management, Approx. 242 routes. 2. Drivers Rosters Management Approx. 2,794 drivers.

3.Bus Scheduling. Technology implementation Technology Business Impact: Operational Transformation

Taxi NOL/Credit Card Payments

1. New addition to Taxi payment method . 2. Integration of AFC in all Public Transport (Bus – Metro – Marine Transport – Taxi).

3. 169 million Taxi users in 2012. Technology implementation Technology Business Impact: Financial Sustainability

1. Reduction in Fuel Cost (Approximately 20 Million Monthly) Reduction in Fare fudging using 2. Optimization of operation Electronic Unified Cards resulting huge savings on costs (Approx. AED 240 mil. in 2012).

rly Oe

Bus stops

Break time On-time Technology implementation Technology The UAE is bidding to host the . It wasWorld H. H. Sheikh Expo Rashid 2020 Bin in Saeed Dubai Al - Maktoum’s Wisdom, Persistence and Patience that put Dubai on the path to Prosperity & Progress

Dubai’s theme for Expo 2020 is: “Connecting Minds, Creating the Future” which seeks to shape solutions through sustainable international partnerships to three global issues: • Transportation and Logistics • Economic Development • Clean and Water [email protected]

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