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Merchant Manual MERCHANT MANUAL FI Merchant Manual 2016_Cover Page_9x12_FINAL.indd 1 10/14/16 11:56 AM TABLE OF CONTENTS INTRODUCTION Welcome to Fashion Island ....................................................................................... 2 Hours of Operation .................................................................................................... 2 Management Contact Information ............................................................................. 3 GUEST SERVICES Concierge Desk ......................................................................................................... 4 Gift Cards .................................................................................................................. 4 Services & Public Conveniences ............................................................................... 5 MARKETING & ADVERTISING Promotional Opportunities ......................................................................................... 6 Marketing Sign Specification ..................................................................................... 7 Merchant In-Store Events .......................................................................................... 8 GENERAL RULES & REGULATIONS I OPERATIONAL GUIDELINES General Rules & Regulations ........................................................................................... 9 Trash Removal ............................................................................................................. 11 Trash Room & Compactor Location Map ................................................................... 13 Employee Parking .................................................................................................... 14 Employee Parking Map ......................................................................................... 15 Mailboxes & Mail Delivery ........................................................................................ 16 Atrium Cafés Policies & Procedures ........................................................................ 17 Contractor Phone Numbers ..................................................................................... 18 Banking Facilities ..................................................................................................... 19 Transportation Services ........................................................................................... 19 SECURITY & EMERGENCY INFORMATION Emergency Procedures ............................................................................................ 20 Telephone Bomb Report Form ................................................................................ 24 Emergency Evacuation Plan ................................................................................... 25 Emergency Evacuation Map ................................................................................. 26 Emergency Services - City of Newport Beach ........................................................ 27 Fire, Life, & Safety Information ................................................................................. 28 Security Access Request Form ................................................................................ 29 Revised 9/2016 WELCOME TO FASHION ISLAND The Fashion Island Management Team would like to welcome you Fashion Island. This manual has been compiled to assist you by providing information on marketing, special events, advertising, public relations, operational functions, emergency procedures, and other pertinent information. If any of your questions or concerns are not addressed in the Merchant Manual, feel free to contact the Management Office at (949) 720-3300. We look forward to a long and successful partnership. HOURS OF OPERATION Center Hours:* Monday - Friday 10:00a.m.-9:00 p.m. Saturday 10:00a.m.-7:00 p.m. Sunday 11:00a.m.-6:00 p.m. Holiday Hours: Memorial Day 10:00a.m.-6:00 p.m. Independence Day (4th of July) 10:00a.m.-6:00 p.m. Labor Day 10:00a.m.-6:00 p.m. Thanksgiving Day - New Year's Day Extended hours announced by November 1 Center Closed: Easter Sunday Thanksgiving Day Christmas Day Your store is required to maintain these hours at a minimum. *You will be notified if there is a change in the regular operating hours. *Hours subject to change seasonal 2 MANAGEMENT TEAM CONTACT INFORMATION Owner/Manager: Irvine Company Management Office Office Hours: Monday - Friday, 9:00 a.m. - 4:00 p.m. (Closed 12 - 1 p.m.) Phone: (949) 720-3300 Fax: (949) 720-3350 Web Site: www.shopfashionisland.com Mailing Address: Fashion Island Management Office 401 Newport Center Drive, #A150 Newport Beach, CA 92660 The Management Office is located in Atrium Court on the lower level. Security Office Phone: (949) 721-2048 (24 hours) Operations Office Office Hours: Monday - Friday, 8:00 a.m. - 3:00 p.m. (Closed 12 - 1 p.m.) Phone: (949) 721-2039 Fax: (949) 721-2024 Contact Security if the Operations Office is closed. The Operations Office is located in Suite #A 125 - lower level Atrium Court. Guest Services Phone: (949) 721-2000 Location: Main Level of Atrium Court 3 GUEST SERVICES CONCIERGE DESK The Concierge Desk is located on the Main Level of Atrium Court and is open during Center hours to assist with the following. • Fashion Island gift cards • Area attraction information • Special event information • Lost and found • Store information and referrals • Package check • Restaurant information and reservations • Hotel information • Personal shopping services • Transportation assistance • Stroller & wheelchair loans • Disneyland Annual Passports and Tickets GIFT CARDS Important information and tips about Fashion Island gift cards. • Tri-Center gift cards can be purchased at the Guest Services desk, with $500 being the highest increment per card and $20 being the lowest. Tri Center gift cards are also available for purchase online at www.shopfashionisland.com. • Acceptable forms of payment include cash, checks and credit cards. We accept MasterCard, Visa, Discover and American Express. • Tri-Center Gift Card (Fashion Island, Irvine Spectrum Center and the Market Place) are honored at stores and restaurants accepting American Express • We recommend contacting American Express to confirm the gift card balance before swiping it: (800) 297-6010. Please contact Guest Services at (949) 721-2000 if you have further questions. 4 SERVICES & PUBLIC CONVENIENCES As a courtesy to our customers, Center Management requests that all merchants and managers familiarize themselves with the services and public conveniences available at Fashion Island. ATM There are two (2) Automatic Teller Machines within Fashion Island. One is located on the Lower Level of Atrium Court near the restrooms and the second location is near Anthropologie. Public Restrooms Public restrooms are located in the lower level of Atrium Court; near the Iris Fountain next to Anthropologie and upstairs in Island Terrace. These facilities are ADA equipped for the disabled. A family restroom is located near Anthropologie. Additional facilities are available in department stores, restaurants and select stores. Elevators & Escalators Public elevators are located in the following ares: near SoulCycle; Island Terrace; Atrium Garden Court outside Barnes & Noble near Dick's Sporting Goods; Nordstrom Court; and inside Atrium Court near the restrooms. Escalators are located near SoulCycle and Cheesecake Factory; the Pacific Court entrance near Macy's; inside Atrium Court; at Island Terrace; and in the Atrium Garden Court outside Barnes & Noble, near Dick's Sporting Goods. Lost & Found The lost and found service is monitored by Guest Services on the Main level of Atrium Court. If you have a lost item left in your store for more than one (1) day, please turn it in to Guest Services. All items are logged and stored on property. Job Information Available positions within the Center's stores and restaurants can be found on the Center's website at www.shopfashionisland.com. If you would like to list an available position, please contact the Marketing Department at (949) 720-3315. Mailboxes A U.S. Postal vehicle-accessible box is located in the outer parking area west of Bloomingdale's. Valet Parking Valet Parking is available near Canaletto or Sushi Roku. The cost is $6. WiFi Complimentary WiFi is available throughout the center including all major courtyards, the koi pond, Atrium Garden Court and the Atrium Cates seating areas. 5 PROMOTIONAL OPPORTUNITIES There are numerous promotional opportunities available to all merchants at Fashion Island. These include: In-Center Promotions • Signage Program • Employee Discount Program • Website Listings Welcome Programs • Shopping Group Packages • Hotel/Destination Packages • Tourism Programs • OC Stylish Savings Book • Multi-language directories Publicity/Community Relations • Grand Opening Support • Social Media- Facebook,Twitter & lnstagram • Event promotion on Center website • Product/trend/event releases to media • Synergy Marketing opportunities with Irvine Company Office, Apartment and Resort Divisions • Eblast Events • Fashion Island Events • Merchant event support and promotion • Charity event partnerships • Merchant cross-promotions Marketing Meetings • Merchant Meetings • Tourism Meetings Please contact the Marketing Department at 720-3303 for further details on any of these programs. 6 MARKETING SIGN SPECIFICATIONS Please refer to the following guidelines when producing sings to be displayed at Fashion Island: 1. All creative must be approved
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