MODERN SLAVERY STATEMENT 2018/2019 Carphone Modern Slavery Statement 2018/2019

INTRODUCTION

For customers to enjoy our amazing technology, they need peace of mind that we’re sourcing it responsibly. As a leader, how seriously we take this can make a big difference to many people. And we do take it seriously. I’m determined that we make sure that forced labour and exploitation have

no place here: that no-one who supplies us has any tolerance for them. That we can look ourselves in the mirror, and our customers can be sure that, in giving us their money, they’re supporting a force for good in the world. Alex Baldock (Group Chief Executive)

From the boardroom This is our fourth statement on modern This statement was approved by OUR APPROACH: We have worked to slavery and human trafficking and is made the board of plc to all our stores and identify areas where there is potential for pursuant to section 54(6) of The Act. The modern slavery and assign resources statement covers our financial year ending support functions we where they are most needed. There is 27 April 2019 and is endorsed, approved huge value in partnering and collaborating and adopted by the following operating fully support the Modern with others, sharing experience and best subsidiaries: Limited, Alex Baldock Slavery Act 2015 (the practice in the common goal of preventing DSG Retail Limited, Simplify Digital Limited Group Chief Executive 24 July 2019 ‘Act’) requirements modern slavery. Given the scale and & CPW Technology Services Limited. The complexity of our supply chain, our initial named subsidiaries are those with an annual on organisations focus has been on our first-tier suppliers turnover greater than £36m in 2018/19, to manage risk and (those suppliers that provide goods or however the statement applies to all services directly to our business), where subsidiaries regardless of size. prevent modern slavery we have the most influence and can make more immediate contact. Responsible in their business and Sourcing and ethical business are supply chain embedded in our company values ‘We help everyone enjoy amazing technology’. The fact that modern slavery and human We recognise our size and influence as trafficking still exist today is abhorrent; a tool for good and aim to work with our eradication of these crimes requires suppliers to give customers peace of mind collaboration and transparency which we that their purchases are free from forced welcome. We always aim to leverage our size labour and exploitation. and unique capabilities to do good; as a large business trading in several countries, with a wide-reaching supply chain, we know we have the opportunity to make a difference by taking positive action. Dixons Carphone Modern Slavery Statement 2018/2019

GOVERNANCE AND COMMITMENT

I have been proud to work on the topic of Modern Slavery for Dixons Carphone since before the Act gained Royal assent. During that time, I have seen the work that we do increase year on year and the awareness from our board, senior management and other colleagues improve significantly. Whilst we as a society still have some way to go to eliminate Modern Slavery, I am confident that Dixons Carphone is a business that takes its obligations seriously and we will use our scale to influence our suppliers as well as collaborate with our peers and NGO’s to make a wider impact. Simon Murray (Group Responsible Sourcing and OEM Standards Manager)

formed our Group Ethics Supply Chain Modern Slavery has Compliance Committee, to meet quarterly KEY ACHIEVEMENTS in 2018/2019 Created and communicated been a biannual agenda and review alerts raised during supplier our Responsible background checks and review any new Sent our workers’ rights questionnaire to all OEM (Original Equipment Sourcing Policy item, for both our vendor applications that have been flagged as Manufacturer), Greek and Nordic suppliers. This was in addition to internally; aimed Executive Committee, a potential risk. sending to all UK & Ireland suppliers in 2017/18 and completed this particularly process for our Group. Currently engaging with responders that at colleagues chaired by our CEO, This year we are expanding our efforts in are flagged as potentially high risk, to clarify their answers and, if involved in responsible sourcing and tackling modern appropriate, work with them to mitigate risk procurement and for our Board, slavery, collating existing actions and working to hold our on new initiatives across our business that suppliers to the presenting progress on Made significant progress Offered a victim of Modern Slavery Responsible incorporate what ‘responsible sourcing’ on building supplier a 4-week paid work placement Sourcing our actions, strategy means to us (further information can be found database to collate Group through Project Bright Future, led Standards and 3-year plan in the policies section of this Statement). data and systematise the by the charity City Hearts and giving Responsible Sourcing goes beyond Modern supplier risk assessment victims of slavery a route into paid Our Group Chief Executive has overall Slavery and Human Trafficking to include process employment Added two new members to responsibility for the Modern Slavery agenda workers’ rights, plastics reduction, supplier our UK based and actions. Additionally, our Ethical Social capacity building, ‘environment, anti-corruption 2 additional colleagues successfully Commenced roll-out of Responsible and Governance (ESG) Committee, chaired by and social impact. We became members completed the SA8000 Social driver face to face ‘spot the Sourcing team our General Counsel and Company Secretary of the Ethical Trade Initiative (ETI) in Systems Lead Auditor Course signs’ training with members of our Executive Committee October 2018 and this will also help us Joined the and Board in attendance, meet quarterly and drive continuous improvement and enable Created Dixons Carphone’s Responsible Sourcing Standards setting Ethical Trade modern slavery/responsible sourcing regularly us to share trends, concerns and best out the high values we expect from our suppliers/partners and their Initiative feature in discussions. We have also recently practice with other members. supply chains regarding human rights, labour, environment, anti- corruption and social impact Written training Issued our Modern Slavery Policy to all OEM (Original Equipment delivered to front Manufacturer), Greek and Nordic suppliers. This was in addition to line managers sending to all UK & Ireland suppliers in 2017/18 and completed this in our national process for our Group. distribution centre Dixons Carphone Modern Slavery Statement 2018/2019

STRUCTURE OF BUSINESS AND SUPPLY CHAIN

OUR BUSINESS Headline Revenue £10,433 million

We are Europe’s The company has two main divisions: Group (including UK & Ireland) and 42,000 staff in total leading specialist International (including Nordics and Greece). Our business in UK & Ireland, 66.2% United Kingdom 6.2% Denmark 2.7% Republic of Ireland electrical and the Nordics and Greece are each supported 7.8% Sweden 5.8% Greece 1.6% Czech Republic telecommunications by their own support centres (head offices) and distribution network, with each 6.6% Norway 2.9% Finland 0.2% China (Inc. Hong Kong) retailer and services procuring goods for resale (i.e. products company to be sold in our stores) and goods not SUPPLY CHAIN for resale (i.e. service providers such We provide a complete solution for as catering and cleaning, construction We source from customers across the value chain offering services, IT partners, etc.). a comprehensive range of electronic and first-tier mobile products, connectivity and expert OEM 12,000 suppliers after-sales services. Our OEM (Original Equipment Manufacturer) operation, based in Hong Kong, sources We are the market leader in every market many product types that are sold in We source from 39 countries that we operate in. Our brands, which our stores under our own or licenced include PC World, Carphone 69% Europe brand names. We currently work with Warehouse and ID Mobile in the UK & 123 suppliers across Asia and Europe. 21% Asia Ireland, Elkjøp and in the Nordic Auditing and risk assessment are integral 5% North America countries and in Greece all to our supplier selection process and their provide nationwide presence. We also 3% South America ongoing relationship with us, and we have operate under the Dixons Travel brand been carrying out this work for many years. 3% Africa within UK airports as well as in Dublin and We have taken advantage of this wealth Oslo. Our service brand is Team Knowhow of experience to understand our wider Number of stores in the UK, Ireland and the Nordics. business and supply chain, and when 250 Nordics 70 Greece The organisation is divided into a number creating our support functions, including of subsidiaries, full details of which can be the Responsible Sourcing team based UK & Ireland 991 161 Franchise 25 Franchise found on our corporate website. in London. 411 TOTAL 95 TOTAL Dixons Carphone Modern Slavery Statement 2018/2019

POLICIES IN RELATION TO MODERN SLAVERY AND HUMAN TRAFFICKING

We require our OEM suppliers to implement and enforce effective systems and controls to ensure slavery and human trafficking is not taking place and will look to expand that to other areas of our supply chain in the coming year.

The process of ensuring supplier However, if necessary, we may need to delist In 2018/19 we have conformance with this policy has been a supplier or terminate a contract in response focussed on issuing our challenging, given somewhat disappointing to a related non-compliance. At the time of 2019/2020 response rates to our Questionnaire. We writing the Statement, we are in the process Modern Slavery policy, continue to encourage our suppliers to of issuing the Standards to all our Group • Highlight supplier best practice engage with us as we work on reducing risks suppliers and these will also be included in created last year, both regarding our Responsible of modern slavery in both our business and all new supplier contracts for UK & Ireland, Sourcing Standards internally and externally. supply chain. To achieve this, we are evolving as well as starting the process of embedding • Issue Responsible Sourcing It has been communicated to all our 12,000 our due diligence process to be more risk them in all other territories. based, requesting questionnaire completion Standards to all suppliers Group suppliers both branded and Own We worked in conjunction with the British from only those suppliers that operate in • Communicate Protocol for Brand (OEM) alongside our Workers’ Rights Retail Consortium (BRC), Gangmasters and countries or sectors that have been identified Handling Modern Slavery Questionnaire. As well as completing the Labour Abuse Authority (GLAA) and Stronger as higher risk. cases to our UK suppliers questionnaire, we ask suppliers to confirm Together to draft and collectively approve they have read and will adhere to our We have advanced beyond our Modern a Retailer Protocol for Handling Reported Modern Slavery Policy. The questionnaire Slavery Policy by writing our Responsible Cases of Modern Slavery in the UK Supply and policy are also part of our onboarding Sourcing Policy and Standards for Chain. We have adopted the principles of the process for new suppliers in the UK and Responsible Sourcing, which go beyond protocol as guidelines for action if a case of Ireland and we are working with Modern Slavery and Human Trafficking issues Modern Slavery is found here in the UK. our colleagues to make this part of our to also include our minimum requirements We have also reviewed our other company process for the Nordics and Greece. in human rights, labour, environment, anti- policies and, where appropriate, have/will corruption and social impact. The Standards include reference to the Modern Slavery also reference the ETI base code, in Policy when they become due for review conjunction with our foundation membership and updating. to their organisation this year. The goal of the Standards is for continuous improvement, working with suppliers to improve their position rather than excluding them. Dixons Carphone Modern Slavery Statement 2018/2019

Dixons Carphone Modern Slavery Statement 2018/2019 DUE DILIGENCE PROCESS

Our OEM suppliers are audited prior to selection against our own strict audit criteria and operating procedures. This year we have completed 93 supplier ethical audits across our OEM operation. We work closely with suppliers to monitor non-conformances and ensure issues are resolved to our satisfaction.

Key activities during ETHICAL AUDITS FOR OEM SUPPLIERS: ENHANCING COMPLIANCE CHECKS: MODERN SLAVERY THREAT Our OEM suppliers are audited prior to Recognising the scale and complexity of our ASSESSMENT: 2018-2019 selection against our own strict audit criteria first-tier supply chain, we know audits are As part of our membership of the Slave Free WORKERS RIGHTS QUESTIONNAIRE: and operating procedures. This year we have key but not standalone, but form one part of Alliance (a best practice scheme and part of completed 93 ethical audits across our OEM the due diligence solution. This year we have Hope for Justice, a leading global modern We have issued our questionnaire to all first- operation. We work closely with suppliers to started to enhance our existing compliance slavery charity) we benefited from a two-day tier suppliers. The questions are designed to monitor non-conformances and ensure issues checks to include ethical and modern slavery modern slavery assessment at our National risk assess our suppliers for modern slavery are resolved to our satisfaction. (Detailed risks for UK & Ireland suppliers in addition to Distribution Centre, which evaluated our occurring in their business and supply chain further in monitoring section below). sending our workers’ rights questionnaire. policies and procedures for exposure to risk. and request adherence to our modern slavery We have also created our Responsible (Detailed further in Case Study below). policy. We review responses from suppliers IDENTIFYING TRENDS/RECURRENCES: Sourcing Policy and Standards detailing our and engage on potentially high-risk answers Like many other companies with global requirements of suppliers in human rights, to clarify our understanding and mitigate supply chains, our most commonly labour, environment, anti-corruption and social any concerns. In reviewing the responses occurring discovery from ethical audits impact. many of the ‘high risk’ answers were is the occurrence of excessive working misunderstandings, particularly when asking hours in countries such as China. We CREATING OUR GROUP SUPPLIER 2019/2020 if the supplier keeps ‘copies of’ or ‘original’ have been working to address this and DATABASE: passports. Of the responses received have set suppliers a target for continuous We are finalising the creation of our group • Realign our resources towards the 9% required additional follow-up given improvement. We are also working with supplier database, combining compliance and higher risk suppliers, assigning the potential high-risk answers provided. likeminded companies through our ETI finance data from all areas of our business and targeted questionnaires based on a Following this additional engagement less membership to share learnings and identify from several different systems, refining the data suppliers’ country of registration and than 2% of the suppliers who responded areas for collaboration. from a complex supply chain. We appreciate type of business remain categorised as ‘high-risk’ as we the effort such questionnaires take on the part Start process of extended enhanced engage further to mitigate our concerns. •  of our suppliers, so this database will allow supplier compliance checks to us to only contact recently active suppliers include ethical and modern slavery for this information as we recognise these risks beyond our UK & Ireland are the suppliers we can effectively engage business with. Analysing the data with this improved methodology will enable us to report more accurately on supplier engagement and risk. Dixons Carphone Modern Slavery Statement 2018/2019

Dixons Carphone Modern Slavery Statement 2018/2019 RISK ASSESSMENT

Contacting 12,000 suppliers with a questionnaire has been challenging and hence our third phase of the evolution of this risk assessment will be to assess all suppliers on country of registration (using the Global Slavery Index risk rating) and type of business (SIC code) beforehand and then ask more targeted, relevant questions to particular sets of suppliers according to their risk rating.

all 12,000 suppliers with a workers’ rights and we will carry learnings from this to the Countries of higher risk: As a global Exposure to risk is questionnaire asking questions about age of rest of our distribution network. This adds to business with a wide-reaching supply chain, dynamic and so our workers, confirming worker ID, freedom of our work last year on assessing our external working with suppliers in particular countries movement etc. Contacting 12,000 suppliers distribution network of 3rd party couriers. remains an area of risk. We keep abreast of assessment changes with a questionnaire has been challenging emerging issues through collaboration with Natural Stone: Sourcing of natural stone and hence our third phase of the evolution the ETI, BRC, SEDEX and other organisations to accommodate these for our kitchen operation in the Nordics was of this risk assessment will be to assess all and take targeted supplier engagement considered as an area that could carry higher fluctuations. suppliers on country of registration (using the actions to mitigate concerns such as risk, given the difficulties in supply chain Global Slavery Index risk rating) and type of excessive working hours and natural stone. With our industry collaborations including the transparency and the potential to source from business (SIC code) beforehand and then ask BRC, ETI and Slave Free Alliance, we keep high risk countries. Our Responsible Sourcing more targeted, relevant questions to particular ourselves aware of changing and emerging team visited our warehouse in the Czech sets of suppliers according to their risk rating. issues within our supply chain. We combine Republic to better understand their operation This will ensure resources are focussed on the this awareness of modern slavery, internal and supply chain. We also engaged with a countries, products/materials and industries expertise and ethical audits with the Global major UK supplier of natural stone to help us 2019/2020 where modern slavery is more prevalent. Slavery Index, which we also use to assess gain a better understanding of this material. country risk. With recognition that some suppliers’ Raw Materials: Given the complexity of our • Review our waste and recycling manufacturing location and type of industry Given the size of our supply chain we have supply chain and the number of tiers between partners for risk of modern slavery/ varies, our risk assessment is an ongoing evolved our risk assessment process from us and raw material suppliers we are working workers’ rights focusing on key areas of potential risk process. Below we have identified some with the ETI to help identify high risk materials • Work closely with all labour providers within our business and with our distribution areas we consider to be of higher risk. and/or components to identify areas where across our network to ensure we partners in the UK in 16/17 to contacting AREAS OF RISK we will need to focus efforts to get back to fully understand their recruitment all suppliers by the end of 18/19 to now source. practices moving to a more targeted and risk focussed Distribution: We consider distribution an approach in order to use resources more area of higher risk in our business as there Recycling partners: Given the manual labour impactfully in 19/20 and beyond. Our initial are typically higher levels of migrant and involved in waste and recycling, we recognise assessment involved focussing on high manual labour within this sector. By way this is as an area we wish to explore further. risk industries and getting to know those of mitigation, we asked Slave Free Alliance Next year we will work with our waste and suppliers with potentially higher levels of to carry out their Threat Assessment at our recycling partners to review, audit and look at risk. We then evolved the process to contact national distribution centre (case study below) ways to mitigate risk in this area. Dixons Carphone Modern Slavery Statement 2018/2019

Dixons Carphone Modern Slavery Statement 2018/2019 EXPERT ADVICE AND COLLABORATION

Whilst the placement created a few challenges, we worked closely with the candidate and charity partners to overcome those issues. Despite it not leading to a permanent appointment, we learnt from the experience and found it to be very positive overall. We look forward to offering the opportunity to another victim of slavery in the near future. Dixons Carphone colleague involved in Project Bright Future

We recognise that KEY EXAMPLES OF COLLABORATIONS: ETI Other BRC - (Ethical Labour Working Group + We sought and received feedback from NGOs the issues of modern Better retail better world) on the quality of our statement. We have taken comments on board and made the slavery and human Membership gives us access to expertise and relevant amends where possible with a view other members experience as well as specific trafficking require to further improvements year on year. modern slavery updates in the modern We worked in conjunction with the British collaboration across slavery working group. We are required to We believe collaboration is key to building and Retail Consortium (BRC), Gangmasters and report on actions and progress annually which maintaining strong, long-term relationships Labour Abuse Authority (GLAA) and Stronger private and public will help us drive year on year improvement. with our suppliers. We have traded with Together to draft and collectively approve approximately 20% of our current Own Brand sectors organisations, a Retailer Protocol for Handling Reported Bright Future (OEM) suppliers for 10 years or more and Cases of Modern Slavery in the UK Supply states and civil society. nearly 50% for 5 years or more, allowing us Chain. We welcome collaboration on the topic, to mutually benefit from the partnerships. learning from others and sharing our own SEDEX We are proud to be part of this scheme We welcome greater collaboration with our experiences and best practice. offering victims of modern slavery a pathway suppliers, and this is an area we aim to build to paid employment. This year we hosted on as we collect better data on our suppliers our first victim of modern slavery for a four- and improve our ways of communicating with Networking and sharing opportunities at week paid placement, unfortunately they them to be more open so that any supplier events on the topic as well as shared audits were unable to complete the placement concerns regarding risks of modern slavery Slave Free Alliance due to personal reasons. This only serves can be shared and remediated immediately. to highlight the complex needs of victims and that offering paid employment is only part of their journey to moving beyond the This membership organisation gives us access traumatic experiences of slavery. We have to expertise around modern slavery in the form taken our learnings from this process back to of in-house investigations, crisis response, due Project Bright Future so that other companies diligence review and training. involved in the scheme can benefit. Dixons Carphone Modern Slavery Statement 2018/2019

Dixons Carphone Modern Slavery Statement 2018/2019 MONITORING AND IMPACT

Our audits include several topics including child/young labour, working hours, wages and deductions, overtime, working conditions and safety, freedom of movement and association, discrimination and disciplinary practices.

Monitoring non-conformities in relation to An audit gives a red result if a supplier fails to Monitoring of supplier workers’ rights Our ways of monitoring our OEM supplier factory audits: meet satisfactory levels in relation to social questionnaire responses: action and impact are Monitoring non-conformities in relation to and ethical standards. In all cases we request Our questionnaire and modern slavery policy constantly evolving. our OEM supplier factory audits: Our audits a corrective action plan and have been sent to all first-tier suppliers. include several topics including child/young work closely with the supplier to ensure non- Responses (or lack of) contribute to our Currently we have the following in place: labour, working hours, wages and deductions, conformances are remedied. supplier risk assessment leading to follow-up Monitoring of our global overtime, working conditions and safety, engagement, if deemed necessary. whistleblowing hotline: freedom of movement and association, Monitoring of our whistleblowing hotline: discrimination and disciplinary practices. this year we have received 460 calls to the Factories are audited prior to selection and confidential line. The majority of these were once approved they remain subject to regular related to colleagues but none referred to audits throughout our trading relationship. 2019/2020 modern slavery or human rights concerns. We work with suppliers to assist them in The audit committee review all the calls improving conditions for workers. Where • Review our whistleblowing procedure received biannually to ensure they have been issues have been found, we believe working to assess ways to raise awareness appropriately dealt with. We appreciate the with the supplier to make improvements is of the facility with regards to modern NUMBER OF ETHICAL AUDITS COMPLETED lack of associated calls to the line and have better for workers than immediate withdrawal, slavery increased awareness of modern slavery however, if improvement is not possible, they NUMBER OF RED AUDITS will not be approved as a supplier or delisted • Continue monitoring suppliers through training and adding modern slavery NUMBER SUPPLIERS REJECTED AT through our improved, risk-based to our whistleblowing posters this year. as appropriate. AUDIT/DELISTED approach to due diligence Monitoring of OEM audit analysis: Alongside the audits and corrective action plans (CAPs) at individual factory level, we monitor trends in findings to drive impact. This year we have engaged with suppliers on the issue of working hours and will continue to monitor progress following this intervention to assess impact. Dixons Carphone Modern Slavery Statement 2018/2019

Dixons Carphone Modern Slavery Statement 2018/2019 TRAINING AND AWARENESS

I was made aware of modern slavery through work- I wasn’t really aware it was such an issue in the UK! From talking to colleagues, I knew how to spot the signs, so when I noticed something concerning locally, I phoned the modern slavery helpline to make a report. I hope my report proves to be a false alarm however if I am proved right, I’ll be glad I took action. Dixons Carphone colleague April 2019

as well as the external facing Responsible online training module for all UK & Ireland Our strategy for modern Sourcing Standards. We understand this colleagues for onboarding and refresher slavery training involves training also helps to embed our approach to training this year, however due to changes with 2019/2020 the topic when engaging with suppliers, and our company values, this has been delayed raising awareness its impact goes beyond just impacting us as a and will be completed in 2019-2020. business and hope to continue this benefit in • Roll-out modern slavery training to across our business, We have piloted face-to-face modern slavery the communities in which we serve. all our delivery drivers in the UK and giving confidence to our training to a group of 50 of our delivery drivers. Ireland Our efforts to increase knowledge and Whilst not identified as a high-risk group of colleagues to flag any understanding of modern slavery issues is colleagues in themselves, they visit homes in • Launch a new online training module concerns. not just for high risk areas of the business. the communities in which we work, carrying which will include awareness raising of We have regular posts on our Modern Slavery out 5 million deliveries and installations a year. modern slavery, this will be included We know modern slavery thrives when it is Awareness Group on our internal online By being made aware of the signs of modern in new starter onboarding training and hidden and so empowering colleagues to communication platform. We updated our slavery, we hope they will feel empowered to mandatory training for all UK & Ireland understand the crime and know how to report whistleblowing posters to include reference raise any concerns they come across when employees on an annual basis concerns internally and in their communities to modern slavery and encourage concerned delivering or installing our products. • Conduct targeted Supplier training is essential. Given the scale and complexity colleagues to phone the confidential line. With and/or capacity building This year two Responsible Sourcing colleagues of our supply chain, we see the best way of the help of Slave Free Alliance, we spoke completed the SA8000 Social Systems Lead impacting change on the topic is challenging with a number of colleagues at our National Auditor Course, giving us additional capacity first-tier suppliers to make changes in their Distribution site in Newark across the 2-day when conducting supplier or own operation own business and filtering those learnings site assessment. We believe that our approach visits enabling us to maintain an ethical focus. down their supply chain, making suppliers to modern slavery is proportional for our realise how these changes could benefit their business risk and we endeavour to continue own business. We plan to roll-out targeted raising awareness of the issue and striving to supplier training as well as utilise training from make further improvements year on year. 3rd parties such as the ETI in the coming year to assist them in their journey. Alongside wider awareness raising, our key area of training this year was providing We also consider this training essential for our written training to all management, HR and colleagues, in order to embed our Modern recruitment colleagues across our distribution Slavery and Responsible Sourcing policies network. We hoped to have rolled out a new Dixons Carphone Modern Slavery Statement 2018/2019

CASE STUDY NATIONAL DISTRIBUTION CENTRE: THREAT ASSESSMENT

FUTURE STEPS FOR 2019-2020

Take learnings Look to take on Work closely with from Slave Free Alliance more Bright Future labour providers to Threat Assessment candidates ensure stringent to our other recruitment processes distribution centres and modern slavery awareness

also evident and strong mitigating influences A modern slavery for risk such as: high calibre of staff, relatively threat assessment was high levels of spoken English (functional skills workshops including English lessons available), Embed modern Continue to welcome Continue roll-out carried out at our UK strong recruitment and HR processes, ID slavery content for opportunities for of driver modern cards across the site, excellent communication a new online company collaboration where slavery training National Distribution training module there is a plethora forums, and a culture where workers feel able of problems that we Centre in Newark, as to share concerns or grievances. part of our membership cannot tackle alone of Slave Free Alliance. We are pleased to see that Dixons Carphone is adopting an industry This site was selected due to the perceived leading stance on the issue of modern high risks in distribution and warehousing slavery. Their staff have been working Targeted supplier Work closely with  Improve guidance in the UK, as well as the number of migrant training and capacity our waste and for colleagues if modern and agency colleagues working there during proactively with Slave-Free Alliance to identify and mitigate Modern Slavery building recycling partners slavery is found in our our peak seasons; all of which are potential for modern slavery/ business or supply chain contributors to the risk of modern slavery. risks on their sites and within their workers’ rights mitigation It was felt that this would be far more supply chains. productive than a mostly paper-based Ben Cooley, Chief Executive Officer exercise at our office in London. Hope for Justice The 2-day assessment involved a review of our policies and procedures in relation to The recommendations from the report modern slavery and recruitment, a review of highlighted areas where we could further worker records, as well as interviews with improve in our processes. Taking onboard workers, management and labour providers. these recommendations, raising overall staff The findings were mostly positive and have awareness and working closely with our reassured us in the effectiveness of our recruitment providers both at Newark and our long-standing welfare practices. Senior regional distribution centres form part of our management commitment to the topic was actions for 2019-2020.