Every flight begins at the airport.

SUMMER ISSUE 2016 One more year. Two more accolades.

Heathrow is proud, once again, to be nominated for two prestigious awards. ACI Europe’s 2016 Best Airport Award (over 25 million passengers) and Eco-innovation Award nominations show us that our passengers appreciate our efforts in making every journey better. That’s what we’ve always been striving hard to achieve – ever since the first flight departed from Heathrow 70 years ago. CONTENTS

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OLIVIER JANKOVEC, AIRPORTS IN AIRPORT COMMERCIAL DIRECTOR GENERAL, THE NEWS & RETAIL CONFERENCE ACI EUROPE & EXHIBITION A snapshot of stories from Editorial: Marking a moment, around Europe Airports as the great global all together brand ambassadors

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ACI EUROPE SECURITY AIRPORT CHARGES RECOMMENDED PRACTICE Airport Twinning: A new Elevating the airport charges Better water availability buoys ACI EUROPE security project debate above the usual passenger perception initiative airline rhetoric

Airports Council International Director: Media & Communications Magazine staff PPS Publications Ltd European Region, Robert O'Meara Rue Montoyer, 10 (box n. 9), Tel: +32 (0)2 552 09 82 Publisher and Editor-in-Chief Paul J. Hogan 3a Gatwick Metro Centre, Balcombe Road, B-1000 Brussels, Belgium Fax: +32 (0)2 502 56 37 Editor Ross Falconer Horley, Surrey RH6 9GA, United Kingdom [email protected] Assistant Editor Marta Dimitrova Director General Commercial Manager Julian Bidlake Tel: +44 1293 783851 Fax: +44 1293 782959 Olivier Jankovec Director: Membership Head Designer Richard Jende email: [email protected] Tel: +32 (0)2 552 09 72 Services & Events Graphic Designer Samita Brant [email protected] Danielle Michel © PPS Publications Ltd 2016 Tel: +32 (0)2 552 09 78 Fax: +32 (0)2 502 56 37 [email protected]

The opinions and views expressed in Communiqué Airport Business are not necessarily those of ACI EUROPE or the Publisher. ACI EUROPE and PPS Publications accepts no responsibility or liability whether direct or indirect, as to the currency, accuracy or quality of the information, norSummer for any consequence 2016 of its use. CONTENTS CONTINUED

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REGIONAL AIRPORTS CORK AIRPORT GLASGOW AIRPORT DUBLIN AIRPORT CONFERENCE & EXHIBITION Direct transatlantic flights the next A golden age for Glasgow Dublin strengthening position as a phase of Cork’s development connecting hub Europe’s regional airports meet in Vilnius

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BIRMINGHAM AIRPORT EDINBURGH AIRPORT ATHENS INTERNATIONAL ACI EUROPE 25TH AIRPORT ANNIVERSARY Hello world: Direct connectivity Edinburgh enjoying record growth as powering Birmingham’s engine it turns a century Athens marking 15 years with focus 25 years of ACI EUROPE of growth on CSR, destination marketing and passenger experience

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AIRPORT AIRPORT CARBON COLLABORATIVE AIRPORT PEOPLE ANNIVERSARIES ACCREDITATION ENVIRONMENTAL MANAGEMENT Andrew Cowan, Divisional CEO, Airport anniversaries in 2016 Airports consider the cause and London Stansted Airport effect equation State of the environmental challenge in Europe today

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GATWICK AIRPORT THE AIRLINE INNOVATION SHOWCASE KRAKÓW AIRPORT CONVERSATION Gatwick transformation “a glimpse Passenger-focused innovation Kraków eyes long haul opportunities into the future of airport design” With Saad Hammad, CEO Flybe

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HAMBURG AIRPORT OLBIA COSTA OUTSIDE IN 25 YEARS OF ACI EUROPE SMERALDA AIRPORT Hamburg Airport an important Michael Levie, Chief Operations The Week The Air Stood Still economic driving force Olbia focused on “quality of services Officer, citizenM Hotels and airline network diversification” 1.0 advert

MARKET-EXPERT CLOSER TO CENTRAL EUROPE Ivana Bohucka, Airlines strategy director, Pelikan.sk

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s we celebrate 25 years of service to the airport industry, 2016 is Marking a moment, a special year not just for us at A ACI EUROPE, but also for all our colleagues at ACI WORLD and other ACI all together regions – from Montreal and Washington (ACI North America) to Hong Kong (ACI Asia By Olivier Jankovec, Director General, ACI EUROPE Pacific) via Panama City (ACI Latin America & Caribbean) and Casablanca (ACI Africa). With just over 100 staff globally (of With the European project currently famously outspoken CEO, Michael which 20 are in Europe), ACI is rather small going through its worst ever crisis and criti- O’Leary. Addressing a gathering of EU when compared to the (much older & big- cism raging against it, I believe it is worth Transport Ministers and aviation indus- ger) global airline trade association. Yet, recalling that the EU has been trans- try leaders in Amsterdam last January, our size is a source of pride – as it allows formative for our industry. Without the EU he declared that the main reason for the us to be nimble and forces us to punch dynamic, the liberalised intra-European creation of A4E (a new European airline well above our weight. aviation market would have taken dec- association) was due to ACI EUROPE Airports Council International is now ades more to complete – at best. Europe’s doing too good a job. It’s the kind of com- firmly established as the authoritative and airports would not have been able to grow ment that instantly made us regret not trusted Voice of the World’s airports – with their business as they did, and air con- having invited Ryanair to join ACI! That our unique decentralised model allowing nectivity across our continent would have was until he then compared us to ‘the Evil each ACI region to best serve its mem- remained constrained by antiquated bilat- Empire’ (a Star Wars reference) – which bers. Indeed, while globalisation has given eral air service agreements. we decided could ultimately only be most airports an international outreach, This explains why ACI EUROPE has always taken as a compliment. their local & national environment remains approached the EU with a sense of opportu- As our business and political environ- extremely relevant and influential – which nity, rather than with an obstructive agenda. ments are getting ever more complex and largely explains why the saying goes that This means defending our strategic inter- unstable, ACI EUROPE stands ready to “no two airports are the same”. ests, while at the same time accepting that keep supporting its members, with a clear In Europe, the EU has effectively change is the new normal and capitalising focus on delivering value both to airports supplemented that local & national on it. This comes with a strategic approach to and World Business Partners. By bringing environment. Today, about 80% of the promoting the interests of our industry, sup- together the entire airport industry – from regulatory framework applicable to our ported by the compelling narrative of airports the mega-hubs to the very small regional airports originates in Brussels. This means now being businesses in their own right and airports, we also act as a unique source that while ACI EUROPE’s core mission has acting as a force of good for society. of expertise, key data and trends track- essentially remained unchanged since This approach has yielded benefits for ing upon which regulators and members 1991 – “to represent the collective interest our members, which are not all necessar- alike have come to rely. But beyond our of Europe’s airports and promote profes- ily visible. Success in advocacy is primarily members, our strength comes from our sional excellence in airport management” about addressing challenges before they people – a great (small) team of individu- – the EU has become the primary focus of even surface. Yet, one unexpected voice als who are truly passionate about airports our advocacy role. about our success has been Ryanair’s and serving them.

Summer 2016 Airport Business 07 Airports in the news

Ensure that ACI EUROPE is up to speed with the latest news concerning your airport by contacting us via [email protected] or via our Twitter feed @ACI_EUROPE

Avinor Passenger numbers at Avinor’s airports increased by 2.7% in Q1 2016, driven by strong growth in international traffic.

Norway’s Avinor is to invest in an upgrade of its existing ATM system, and enter the iTEC alliance in collaboration with NATS. This will help Avinor to provide enhanced services and meet requirements for the European Union’s (EU) Single European Sky programme. By entering the iTEC alliance, Avinor becomes part of Europe’s largest ATM system collaboration along with ANSPs in Spain (ENAIRE), Germany (DFS), the UK (NATS) and the Netherlands (LVNL) – alongside systems provider Indra.

Newquay Cornwall Airport Handled 250,000 passengers last year; 50% growth to 370,000 is forecast in 2016.

Newquay Cornwall Airport has opened the Aerohub Business Park, designed to encourage regional economic growth and build upon growing passenger numbers. The new business park will accommodate over two million sq ft of hangar space, offices and manufacturing. The Aerohub is led by the Cornwall and Isles of Scilly Local Enterprise Partnership and Cornwall Council as the owners of the airport and surrounding land.

Milan Linate Airport Handled 2.1 million passengers in Q1 2016.

Milan Linate has become the 20th airport to fully implement A-CDM, an integrated platform that broadcasts in real time flight status information Madeira Airport of all flights to the Network Manager Operations Centre at EUROCONTROL. Milan Linate is the fourth Italian A-CDM airport, joining Rome Achieved 6.3% growth to 2.7 million Fiumicino, Milan Malpensa and Venice Marco Polo. passengers in 2015. Naples will be the next, in mid-2017. Madeira Airport has completed the €11 million renovation of its new commercial and operational space. This investment sees a new walkthrough duty free store and a diverse line-up of new stores covering more than 1,800sqm. Operational improvements included strengthening and re- profiling the runway, and increasing its usable area by 1,500sqm, while also providing seven new passenger and hand baggage screening lines to speed up passenger processing by an estimated 83%. ANA – Aeroportos de Portugal claims that it is now possible to process 1,400 people an hour in the terminal, almost double the pre-renovation rate of 720. Lithuanian Airports Sheremetyevo Airport

914,000 passengers travelled through SVO was Russia’s busiest airport Vilnius, Kaunas and Palanga airports in 2015, handling 31.6 million in Q1 2016 (+17%). passengers.

On 2 June, Lithuania’s Parliament approved a draft Moscow’s Sheremetyevo International Airport and law that will enable three state-owned airports Volga-Dnepr Group have signed an agreement to be managed by private concessions. The three that will see them enhance cargo infrastructure Lithuanian gateways, Vilnius, Kaunas and Palanga, at the airport and develop relationships with handled 4.2 million passengers and 50,000 flights other airports. SVO is attracting investment in in 2015. its cargo terminal infrastructure. The first-stage construction of a new 40,000sqm cargo terminal at SVO started in March and is scheduled for completion in April-May 2017. It will cost around $45 million and will be able to handle up to 380,000 tonnes per year.

Vienna Airport Registered a 2.3% rise to 4.4 million passengers in Q1 2016, driven by strong growth of easyJet and Eurowings.

Vienna Airport has revealed its plans for future terminal development, including the addition of 10,000sqm of new shopping and restaurant space and the introduction of central security across its currently fragmented terminals. The old building sections – Pier East and Terminal 2 – will be modernised and expanded to encompass a central security area for the B, C and D gates; this project will help increase retail and F&B space in these zones by +50%. A new building will be constructed at the southern side of Terminal 3. The project phase will be gradually introduced until 2023, with a maximum investment of €500 million.

Munich Airport Handled 12.3 million passengers between January and April 2016 (+2.6%)

Munich Airport officially inaugurated its new €900 million satellite terminal on 26 April, which is Germany’s first midfield terminal. With the new satellite facility, the capacity of T2 has been increased by 11 million to 36 million passengers per year. The building adds another 7,000sqm of retail and F&B to the 16,400sqm in the existing T2.

Sofia Airport

Throughput increased by 13% to almost 1 million in Q1 2016.

In May, Bulgaria launched a tender to operate Sofia Airport for 35 years, a deal expected to bring about €300 million to state coffers. Operators of airports in Munich, Frankfurt, Zurich, Lyon and Dublin, and the operator of London’s Heathrow, as well as companies from Qatar, Turkey and China, have already expressed interest in the tender. Potential candidates for the concession will face an end-September deadline to submit their offers. Albania Airport Two other major airports in Bulgaria are already under concession, in the Black Sea cities of Varna Tirana International Airport recorded and Bourgas, managed by Germany’s Fraport. a 10.3% increase in passenger traffic to 2 million in 2015.

Keen Dynamics (KDL), the joint venture of financial services company China Everbright (CEL) with Friedmann Pacific Asset Management, has signed an agreement to buy Albania’s Airport operator, Tirana International Airport SHPK (TIA). The closure of the deal is subject to approval from the Albanian Government. KDL will take over TIA’s airport concession until 2025, with a two-year extension up to 2027. Compiled by Inês Rebelo. AIRPORT COMMERCIAL & RETAIL CONFERENCE & EXHIBITION

“Developing non- aeronautical revenues is a necessity for us to succeed,” said Kari Savolainen, CEO Finavia. He explained how Helsinki Airport has created its “own attractive identity” through a complete makeover that has included renewal of the commercial offer, with 70 new or renewed shops, cafés and restaurants.

ACI EUROPE Director General Olivier Jankovec delivered his traditional State of the Industry address, in which he outlined how airports are transforming from B2B to B2C businesses. While commercial Airports as the great global revenues at Europe’s airports totalled €10.3 billion in 2015, Jankovec commented that it’s worrying that commercial revenues are underperforming growth in brand ambassadors – the aeronautical revenues. A key challenge is airports’ ability to invest. further advancement of the most effective marketing platforms in the world 25th ACI EUROPE Airport Commercial & Retail Conference & Exhibition, Helsinki, 11-13 April

he ACI EUROPE Airport The central theme of this year’s event Commercial & Retail Conference – ‘Airports as the great global brand & Exhibition this year headed to ambassadors – the further advancement T Helsinki. It was a fitting location – of the most effective marketing plat- Helsinki Airport has undergone a complete forms in the world’ – permeated each makeover during the past couple of years, of the conference sessions. There was a including a completely renewed commercial consensus that while the dynamics for Sarah Branquinho, President, European Travel Retail Confederation, said: “Airports, offer, the essence of which is a combina- travel retail are impressive, and it remains brands and retailers need to work hand in tion of Finnish and top international brands. a window to the world for brands, there hand to secure a regulatory environment that The event attracted around 400 key industry should be less focus on premiumisation will allow them to fully exploit the potential of duty free & travel retail.” stakeholders, representing airports, retail- and selling to high-spending nationalities, ers, brands, and consultants, which spoke and more emphasis on grasping digital volumes about the importance of commer- opportunities. cial and retail revenues to Europe’s airports. The 26th ACI EUROPE Airport Global travel retail sales were €55 billion in Commercial & Retail Conference & 2015, with European airport retail accounting Exhibition takes place in Nice, April 2017, for €10.3 billion of that total. hosted by Aéroports de la Côte d’Azur.

Jaya Singh, Head of Global Accounts, Mondelez World Travel Retail, and President, APTRA, explained that there is a 52% penetration opportunity, with over half Garry Stasiulevicuis, Managing Director, of travellers not visiting a duty free store. He Counter Intelligence Retail, commented also spoke about driving behavioural change that the retail basics are often overlooked, to unlock category and total channel growth. with categories over-ranged and not spaced correctly, and communication with consumers often one-dimensional. He added that more could be done to capitalise on travel retail differentiators, such as exclusive products.

10 Airport Business Summer 2016 AIRPORT COMMERCIAL & RETAIL CONFERENCE & EXHIBITION

Patrick Halliwell, Managing Director, Daktronics, and Sakchin Bessette, co-founder and Executive Creative Director, Moment Factory, delivered a joint presentation on how LED canvases have the potential to transform the traveller experience by engaging, entertaining and informing. In terms of monetisation, direct revenues are achieved through advertising and sponsorship, and indirect revenues through retail and F&B sales, for example.

Peter Mohn, owner and CEO of m1nd-set, presented an exclusive piece of research on what will activate the traveller and Filip Soete, Chief Commercial Officer, shopper in Europe. His activation Aéroports de la Côte d’Azur, outlined the Nice recommendations include Airport vision to “deliver the most surprising providing new and innovative commercial experience in a European ways to connect with consumers airport”. The new retail offer in T1 was through augmented reality and completed in May this year, and in T2 will be social media, embracing a multi- complete in May 2017. Soete explained that the channel approach like reserving key objectives are to improve the passenger items online for collection experience, maximise non-aeronautical in-store, and using big data to revenues, and improve the terminals understand mega-trends. operationally.

Mark Bergsrud, CEO Arturs Saveljevs, Grab, emphasised Director of the role of mobile Commercial commerce in Department, Riga improving the International Airport, customer experience, shared his thoughts while describing how on the potential of Grab’s mobile ordering “off-piste” concepts platform, which and highlighted aggregates content the work of the ACI relating to airports’ EUROPE Commercial retail and F&B offers, Forum Task Force on has the potential Airport Cities and to increase non- Real Estate. aeronautical revenues.

Stephan Uhrenbacher, CEO FLIO, outlined the passenger experience benefits of the global app for “all things airport”, which combines easy The exhibition access to free WiFi, arrivals and departure was a showcasing information, insider tips, and exclusive retail platform and offers and discounts with key retailers, food networking & beverage outlets and passenger service opportunity for providers. With one interface for all airports, industry suppliers, FLIO simplifies the airport experience. covering the broad spectrum of commercial activities, including retailers, brands, F&B, parking, car rental, currency exchange, and digital innovation.

The conference and exhibition were augmented by two spectacular social events. The Welcome Reception took place at the Finnair Skywheel and Restaurant Sipuli’s Conservatory. The Gala Dinner at Vanha Ylioppilastalo, meanwhile, took delegates on a journey across Finland.

Summer 2016 Airport Business 11 ACI EUROPE RECOMMENDED PRACTICE

Since the arrival of the security rules on liquids, aerosols Better water and gels in summer 2006, passengers have to surrender availability bottles of water at airside security checkpoints. As part of a series of efforts to reduce the inconvenience of this rule, buoys airports have sought new ways to address the problem by making water cheaper or more easily available. ACI EUROPE passenger took note and issued a Recommended Practice last year and since then a good idea has spread further and further. perception Robert O’Meara reports.

ou don’t have to be on social media further boosted by an ACI EUROPE the passengers more expensive before the to have heard air passengers balk Recommended Practice (RP) on access to security screening and then taken away at the price of water when travel- water after airport security checkpoints, from them at the screening due to LAGs Y ling. A recent consumer group adopted by the Board of ACI EUROPE in check. Right after, the same passengers survey that received significant media June 2015. The RP states that after airside and especially families with children had coverage compared the pricing of water on security checkpoints, airports should to buy again bottles of water, very expen- various different low cost carriers – it found make water available in 500ml bottles at sive. At least now, water is available at a the price was surprisingly high on some. For a maximum price of €1 or invest in better very decent price and this is not a seri- example, Ryanair which carried over 100 mil- availability of water fountains. Since then, ous issue anymore… I believe it is only fair lion passengers last year, charges €3 for a it has gone on to become a fully-fledged that passengers pay a reasonable price bottle of water. phenomenon. By December 2015, 60% of for an important commodity like water” Airports have been listening to their Europe’s airports were aligned with the says George Zervoudis, Manager Terminal customers and over the past couple of practice and those airports welcome 78% of Services, Athens International Airport. years, we have seen a number of ini- Europe’s air passengers through their doors. And consider the case of Vilnius Airport tiatives gather momentum, granting The recently rebranded Paris Aéroport where they believe the low pricing of passengers access to cheaper water and/ chose to invest more in water fountain water has actually benefited customer or free water fountains in the airside area availability. Jean-Michel Hua, Customer perception of value available at the air- of an airport. Satisfaction Director, Paris Aéroport port. As Artūras Stankevičius, the Manager Dublin Airport was one of the early explains “Paris Aéroport decided to pur- of Vilnius Airport states “We started to sell innovators – bolstered by the fact that the sue the installation of modern fountains. In the bottles of water for €1 last September. daa group which runs the airport is also a total, 80 fountains will be available across As we can see now, customers are really retailer. It has had bottled water available our different terminals as of summer 2016. happy with this. It stands more for the for €1 since 2012 and in 2014 introduced We decided to focus first on airside (after natural needs for our customers and in unmanned €1 water paystations after secu- security check points). We will further some areas it also can generate some rity and beyond on the airside. The bottles deploy 70 additional fountains in various extra non-aviation revenues.” are not in vending machines, they are freely locations such as connexion passengers Most tellingly however, one of the big- available, with a little coin box beside them. paths and public areas.” gest fans of the initiative is EU Transport This “honesty station” approach was an Athens International Airport has gone Commissioner Violeta Bulc. Upon the instant success – even garnering some one step further, making a 500ml bottle of launch of the ACI EUROPE Recommended media coverage – and 92% of passengers water available for just 35 cents, mindful of Practice, she commented “I fully support do pay the €1. DAA quickly implemented the shadow expensive water can cast on ACI EUROPE’s proactive approach towards the concept at Cork Airport too. the passenger experience. “In several cases improving the passenger – and consumer The good idea appears to have spread, in the past, water bottles were bought by – experience across the European airport network. This initiative allowing air passen- gers easier, cheaper access to water is the right move. I congratulate the airports who have already led the way and urge others to implement this recommended practice as soon as they can.” ACI EUROPE’s Stephanie Coppin and Morgan Foulkes Since then, Commissioner Bulc has show their appreciation repeatedly praised the airport industry for for Brussels Airport’s its proactive work on this, tweeting about bottled water at €1. it while passing through airports, men- tioning it in speeches and even speaking about it in very positive tones during the press conference at the launch of the EU Aviation Strategy last December. ACI EUROPE is now engaged in con- ducting a renewed survey of the initiative to gauge how many more airports have implemented this practice, since last December. But next time you’re passing through security at an airport – take a look around you afterwards – you may well be 12 Airport Business Summer 2016 pleasantly surprised. INSTANT JOKER

INSTANT CHILL

Georgia May Jagger is wearing Ray-Ban RB3539. Brandon is wearing Ray-Ban RB3029.

To discuss bringing Sunglass Hut to your airport, please contact: Francis Gros, Head of Global Channels, Luxottica ([email protected]) Daniela Arcuri, Business Development – Sun and Luxury Retail, Luxottica ([email protected]) SECURITY

apacity building in aviation secu- At the 35th ACI EUROPE Aviation Security Committee rity has been on the security meeting, Madrid, 14-15 April, an event that gathered almost agenda for some time. The need C to arrive at a flawless security 100 aviation security managers and experts from European regime at airports is of vital importance as airports and World Business Partners, ACI EUROPE unveiled the attractiveness of airport infrastructure as a target for terrorist attacks is grow- the details of an all-new aviation security project that aims ing. While EU Member States are forced to support non-EU member airports with the enhancement of to abide by Commission Implementing their security measures and eventually increase their chances Regulation (EU) 2015/1998, which lays down detailed measures for the imple- of being accepted into the EU One-Stop Security agreement. mentation of the common basic standards Achmet EL Sarkaoui reports. on aviation security, non-EU states are not obliged to do the same. This incon- sistency reduces the trust of aviation security standards between EU and non-EU airports, preventing the expan- Airport Twinning: A new sion of the EU One-Stop Security (OSS) agreement whereby passengers, baggage and/or cargo arriving into the EU do not ACI EUROPE security need to be subjected to a second security control when transferring at EU airports. project initiative The EU’s regulatory framework provides for the recognition of security standards applied in a non-EU country where those standards are equivalent to EU standards. Security agreement with the EU. It is security staff to the non-EU ECAC State Montenegro is one of the first countries worth mentioning that ECAC Doc 30 fol- host airport to carry out a peer-review that achieved recognition of security lows the same aviation security measures of the security measures to ensure that standards equivalent to the EU and has and standards that are directly applied in standards are set according to EU Doc been included in the OSS agreement EU Regulation 2015/1998, with the only 30. This would ensure that the non-EU since February 2016. difference being that the measures laid ECAC state airports would be prepared for The achievement of Montenegro would down in ECAC Doc 30 are not obligatory the ECAC Audit and subsequently, an EU not be possible without the presence of for ECAC member states. inspection as well. capacity building programmes such as As EU institutions, like ECAC and the Airport twinning would expand the OSS the European Civil Aviation Conference’s European Commission, are making utmost agreement by preparing more airports (ECAC) “Towards One Stop Security” pro- progress to standardise and expand on for the ECAC and EU inspections. Unlike gramme. The project consists of a security aviation security measures in Europe, it is the ECAC audit and EU inspection, the audit where non-EU ECAC States, like now up to industry stakeholders to take twinning exercise would be treated as a Montenegro, are assessed to determine the lead and build on their efforts. ACI peer review to provide feedback on how whether aviation security measures com- EUROPE has already taken the initiative to improve and guidance on how to pro- ply with ECAC Doc 30 standards. ECAC and presented its own capacity-building ceed in order to achieve OSS with the EU. States that pass the ECAC audit are then programme, “Airport Twinning”, which ACI EUROPE would be offering support able to submit a request to the European is set to operate in parallel to the ECAC and help for its non-EU member airports Commission to be considered for inclu- “Towards One Stop Security” programme. and in turn, EU partner airports would sion in the OSS agreement. These states The procedure would include two airports treat the exercise as career progression undergo an EU inspection to determine (possibly from the same region and with and development for their staff team. whether aviation security standards follow direct flight links) that would cooperate Participants of the ACI EUROPE Aviation EU Regulation 2015/1998 and whether to share expertise and best practices. The Security Committee meeting held in they can be included in the One-Stop EU partner airport would send a team of Madrid demonstrated overall support and endorsement to the twinning project and a number of EU and non-EU airports are looking forward to participating in the project. This is an entirely new initiative, sug- At the 35th ACI EUROPE gesting that there are various issues Aviation Security Committee meeting, to consider before conducting the first Madrid, 14-15 April, ACI twinning exercise. As the programme is EUROPE presented its anticipated to work in parallel to the ECAC own capacity-building programme, “Airport “Towards One Stop Security” Programme, Twinning”, which is set the first airports to consider for a twin- to operate in parallel ning exercise are Tirana Airport in Albania to the ECAC “Towards One Stop Security” and Skopje Airport in FYROM, as these programme. are the airports awaiting security audits from ECAC. That does not necessarily imply that other airports cannot volunteer for the exercise as many other non-EU

14 Airport Business Summer 2016 SECURITY

airports, such as Sarajevo Airport and a need for a formal agreement between of the team. Lastly, the composition of the Kutaisi Airport, which are members of ACI the EU partner and host airport. The exercise team may be comprised of more EUROPE, may also be interested in a twin- agreement would also cover the fund- than one EU-partner airport. Non-EU air- ning exercise review. Guidance material, ing procedure of the exercise. As this is ports that wish to take part in an Airport as well as surveys and questionnaires, an airport-driven initiative, the services of Twinning review, as well as airports want- need to be developed in order to meet the ACI EUROPE security exercise team ing to contribute personnel to the security the requirements of each of these host would be provided without charge for the review team, are invited to get in touch airports. The exercise may also require entire duration of the twinning exercise with David Trembaczowski-Ryder (david. airports to receive approval from their and in return, the host airport would be [email protected]), Head of Aviation national aviation authorities, leading to responsible for covering the direct costs Security at ACI EUROPE.

n the weeks and months following the terror attacks in Brussels, land- ACI EUROPE and AEA Joint side security at airports became a hot I topic with a number of national gov- Debate on Terrorism, Aviation ernments and at EU level. ACI EUROPE issued a number of clarifying state- ments and secured the support of other & European Economies organisations and institutions, in under- lining how indiscriminate and public the attacks were. On 24 May, ACI EUROPE co-hosted with airlines, passengers and the economy, the Association of European Airlines (AEA) with speakers from Brussels Airlines, the Olivier Jankovec, Director General, ACI and Hilde Vautmans MEP (Member of the Belgian Travel Organisation, VisitBrussels EUROPE; David Trembaczowski-Ryder, Head of Aviation Security, ACI EUROPE; Carlos European Parliament) a debate dedicated and the AEA. Mestre, Head of the Aviation Security Unit, to the aftermath of the terror attacks in Key points addressed during the DG MOVE, European Commission; Bart Mos, Brussels. The debate comprised of 2 debate included the gap between Senior Security Officer, Amsterdam Airport Schiphol; and Wilfried Covent, Head of panel sessions – one on airport security policy-making and implementation, the Security, Brussels Airport. and the other on post-attack manage- need for better assessment and use of ment by airlines and travel authorities. It new technology, and for governments, took place at ACI EUROPE’s offices and their agencies and institutions to work was attended by more than 45 people, much more closely together to improve including representatives of the European intelligence-sharing. In her role in the Commission, the European Parliament and Parliamentary Committee on Defence the media. and Security, Hilde Vautmans MEP is High-level speakers included Wilfried advocating for enhancing the powers Covent, Head of Security at Brussels of EUROPOL, to create a real European Airport, Bart Mos, Senior Security Officer Intelligence Agency. She is also call- at Amsterdam Airport Schiphol and Carlos ing for these efforts to be matched Mestre, Head of the Aviation Security Unit domestically with de-radicalisation at DG MOVE, European Commission, in programmes. the ACI EUROPE-led panel session on Ms Vautmans summed up the points airport security. made, sentiments expressed and lessons The AEA-led second panel session to bear in mind going forward, remarking focused on the impact of the attacks on “Our airports are the gateway to the world.

They play an essential role in a mature economy. They are important for the European economy. Employment booms when an airport flourishes. They must be protected and inspire trust. This seminar was about matching airport security and the need to restore faith and trust. For our Olivier Jankovec, security and for our economic well-being. Director General, Let’s not fool ourselves, 100% airport ACI EUROPE; Hilde Vautmans security does not exist. It is quite clear that MEP; and Athar it is very hard to stop an individual suicide- Husain Khan, bomber. We need to find a balance CEO Association of European between free movement of people and Airlines. business on the one hand and security on the other.”

Summer 2016 Airport Business 15 AIRPORT CHARGES

Last year was a busy, tumultuous one in European aeropolitical affairs. The European Commission opened a consultation in advance of developing its Aviation Strategy and then refined and released the final result in December. Then at the end of January this year – nearly 2 months after the launch of the strategy, a new airline association presented itself, made some sensationalist accusations about airport charges and called for more airport regulation. ACI EUROPE’s Economics Manager Donagh Cagney reports on what happened next.

Elevating the airport charges debate above the usual airline rhetoric

n December of 2015, the European by +80% over the past decade. A4E argued delivered by these airports to their pas- Commission launched its eagerly- that this justified more economic regula- senger and airline clients. Value was not anticipated Aviation Strategy. tion of European airports. considered in A4E’s report. I The Strategy sets out clear policy As soon as A4E published its figures, it The analysis revealed that over the objectives for the European aviation became clear that something was amiss. past decade, Europe’s largest airports sector as a whole, with specific con- Several airport members contacted ACI delivered additional capacity to handle sideration given to the contribution EUROPE, as they could not reconcile A4E’s more than 175 million passengers per that Europe’s airports should make. In numbers with their own financial records. annum – the equivalent of adding an addi- particular the Strategy recognises the But rather than just correct the head- tional Heathrow, Charles de Gaulle AND increasing importance of the ‘qual- line figures, ACI EUROPE instead took a Orly airports to the European aviation net- ity, efficiency and cost of these (airport) wider look at the overall performance of work. And annual passenger traffic through services … to the competitiveness of the these airports over the past 10 years. ACI these airports subsequently increased by industry’, with a particular focus on the EUROPE’s research encompassed not only 168 million passengers across the 21 air- importance of both air connectivity and their charges, but also developments in ports – an almost perfect match with the the related looming airport capacity capacity, connectivity, service quality and increased capacity provided. crunch in Europe. The Strategy also gives investment at the 21 airports in question. This helped direct connectivity to some guidance as to how airport charges As well as shedding new light on air- increase by +11% at these airports, should be regulated in the future, not- ports’ delivery on the priorities of the while overall airport connectivity (which ing that ‘when airports are subject to new Aviation Strategy, this approach also includes indirect connections) increased effective competition, the market should allowed insight into the overall value by +52%. determine the level of airport charges and there is no need for regulation’. No sooner had the Strategy been pub- lished than ACI EUROPE was presented with the opportunity to reflect on what all this meant in practical terms, for Europe’s largest airports. In January 2016, new air- line association Airlines for Europe (A4E) released a report which argued that pas- sengers were being ‘fleeced’ by airports, claiming that charges at the largest 21 airports in the EU & EFTA had increased

ACI EUROPE took a wider look at the overall performance of the top 21 airports in Europe over the past 10 years. ACI EUROPE’s research encompassed not only their charges, but also developments in capacity, connectivity, service quality and investment at the 21 airports in question.

16 Airport Business Summer 2016 AIRPORT CHARGES

Via ACI’s ‘Airport Service Quality Programme’ passengers reported a level of overall satisfaction that was +12.4% higher at the end of the period compared to the start. Passenger satisfaction scores for a range of different services (such as security waiting times, courtesy & helpful- ness of airport staff, terminal cleanliness, etc.) also saw similar increases. These improvements across the industry were driven by an investment of more than €53 billion which was ploughed back into infrastructure during the last 10 years. This last finding was of pivotal impor- tance. Improvements in capacity and quality are not delivered out of thin air. Rather, they are driven by significant volumes of investment. And these invest- ments in turn have to be paid for by the users that benefit from those delivered services and facilities – EU State aid rules all but rule out any public funding for larger European airports. As a result average charges at these airports increased over the period by 25.4% in real terms. In practice, this meant that the additional capacity and quality was delivered for less than €3 per pas- senger. During this time, charges never covered more than 60-70% of total air- port costs, and airport charges actually decreased, as a % of overall airline costs. Most importantly, the increases in charges occurred where they were needed. Those airports that increased charges also invested twice as much into airport infrastructure, compared to their peers that kept stable or decreased charges. Consequently they also increased both capacity and ser- vice quality by twice as much. Airport investment is the key driver of both charges and the The analysis also shows that those delivery of facilities & services. It is also the underlying force that airports that increased charges had indelibly links charges and delivery. This means that there is an previously been significantly cheaper inherent trade-off between low charges on the one hand, and sufficient capacity & quality on the other. than their peers a decade ago. This is no coincidence. These airports had to invest to bring their facilities & service Looking across the 21 airports, it been made specifically on the grounds up to industry standard, and this natu- became apparent that those airports of dramatic changes in airport charges. rally came at a cost. Meanwhile their where charges had increased the most Even if the claimed 80% figure had been peers were benefiting from investment were also those where there was typi- correct, A4E’s proposed policy responses that had already been made, and were cally most regulatory intervention. The would still have been self-defeating. therefore able to reduce or keep stable politicisation of airport charges in these Looking ahead, there are reasons to charges across the period. jurisdictions meant that difficult decisions be cheerful about the policy frame- Airport investment is the key driver of were postponed, leading to excessive work facing European airports. The both charges and the delivery of facili- sweating of assets, unsustainably low EU’s Aviation Strategy does set high ties & services. It is also the underlying charges and larger and more expen- standards for the industry. But it does force that indelibly links charges and sive investment projects to remedy the so as part of a wider vision that is both delivery. This means that there is an situation. This subsequently led to more coherent and joined up. While setting inherent trade-off between low charges sudden and dramatic changes in airport demanding objectives, the Strategy also on the one hand, and sufficient capacity charges. In contrast, those airports that recognises that regulatory interven- & quality on the other. operated within more proportionate regu- tion should be limited only to where it is No degree of regulation can escape latory frameworks were more empowered demonstrably needed. And if turned into this fundamental reality. That being said, to smooth the profile of charges, and limit practice, this principle will allow airports regulation – if done incorrectly – can the impact of necessary investments. to be empowered to make precisely make it more difficult to find best trade- The finding undermines A4E calls for those investments that are needed, to off between the two objectives. tighter regulation of airports, which had attain the Strategy’s wider goals.

Summer 2016 Airport Business 17 ACI EUROPE REGIONAL AIRPORTS CONFERENCE & EXHIBITION

The Keynote Address was delivered by Henrik Mørch, Head of Unit at DG Competition, European Commission. He briefed delegates in detail on the ongoing work of the European Commission with regard to the implementation of the State Aid Guidelines and their likely evolution.

In the context of the Conference, a special Airport Carbon Accreditation certificate ceremony was organised to mark the accreditation of Vilnius Airport at Level 1 Mapping. Gediminas Almantas, CEO Lithuanian Airports, receiving the certificate for Vilnius Airport from Olivier Jankovec, Director General, ACI EUROPE.

he 9th ACI EUROPE Regional Airports Europe’s regional Conference & T Exhibition took place in Vilnius on 11-13 airports meet in Vilnius May, graciously hosted by Lithuanian Airports. This event, supported by European Report by Inês Rebelo Business Aviation Association (EBAA), European Regions Airline Association (ERA) the success of the concession and Assembly of European model in Lithuania. Regions (AER), was preceded This year’s Keynote by the 23rd meeting of ACI Address was delivered by EUROPE’s Regional Airports Henrik Mørch, Head of Unit Forum, which is celebrating 10 at DG Competition, European years as the industry‘s unique Commission. Mørch pointed platform for regional airports. out the increasing competi- Under the theme “Europe’s tion dynamics in the airport Regional Airports: Efficient sector, stressing that there has Co-operation to Enhance never been a single case of a a Sustainable Passenger regional airport abusing domi- Experience”, European regional nant position – unlike airlines. airports discussed the impact He briefed delegates in detail of the regulatory framework on the ongoing work of the on regional airports. They also European Commission with discussed the main strate- regard to the implementation gies they are implementing of the State Aid Guidelines and Arijandas Sliupas, Vice-Minister of Transport and Communications, Republic of Lithuania, spoke about the success of the concession model to increase connectivity and their likely evolution. in Lithuania. foster productive relationships Alberto Martín Rodriguez, with airlines, as well as maintain Chair of the Regional Airports’ and optimise the level of non- Forum and Managing Director aeronautical revenue. of Gran Canaria Airport, under- make a difference in improving Carbon Accreditation certificate ACI EUROPE Director lined the three key concepts for passenger experience. ceremony was organised to General Olivier Jankovec regional airports: cooperation, Among the key speakers also mark the accreditation of Vilnius gave a presentation on the sustainability and passen- were Henri Hansson, Senior Airport at Level 1 Mapping. State of the Industry, fol- ger experience. Gediminas Vice President, Finavia, and The 10th ACI EUROPE lowed by Arijandas Sliupas, Almantas, CEO Lithuanian Robert Sinclair, CEO Bristol Regional Airports Conference Vice-Minister of Transport and Airports, focused on how Airport Limited. & Exhibition will take place on Communications, Republic of “smaller can be better”, explain- In the context of the 15-17 May 2017 in Cork, hosted Lithuania, who spoke about ing how smaller airports can Conference, a special Airport by Cork Airport.

18 Airport Business Summer 2016 ACI EUROPE REGIONAL AIRPORTS CONFERENCE & EXHIBITION

Alberto Martín Rodriguez, Chair of the Regional Airports’ Forum and Managing Gediminas Almantas, CEO Lithuanian Director of Gran Canaria Airport, Airports, focused on how “smaller can be underlined the three key concepts better”, explaining how smaller airports can for regional airports: cooperation, make a difference in improving passenger sustainability and passenger experience. experience.

Henri Hansson, Senior Vice President, Finavia.

ACI EUROPE Director General Olivier Jankovec gave a presentation on the State of Robert Sinclair, CEO Bristol Airport Limited. the Industry.

Summer 2016 Airport Business 19

CORK AIRPORT

he Cork Airport team works hard Niall MacCarthy, Managing Director, Cork Airport, to promote the South of Ireland region, and the airport’s status as interviewed by Ross Falconer. T the principal gateway to both the Wild Atlantic Way and Ireland’s Ancient East – two of the country’s core tourist propositions. It collaborates closely with key tourism Direct transatlantic stakeholders, Fáilte Ireland and Tourism Ireland, to ensure strategies are aligned flights the next phase to help attract inbound visitors and create opportunities for Cork’s airline partners. “It is at the heart of what we do,” explains of Cork’s development Niall MacCarthy, Managing Director, Cork Airport. “We have cemented our posi- tion as the busiest and best connected international airport in the country after the capital Dublin, and we intend to keep building on this. Investment in infrastruc- ture and a focus on world-class customer service are also key.” The figures certainly suggest the strat- egy is working. Cork Airport now offers over 50 routes, seven of them new for 2016, and it has experienced 8% passen- ger growth so far this year. MacCarthy expects that pace of growth to continue and the forecast is for 2.24 million pas- sengers in 2016, compared with 2.07 million last year.

Cork Airport factbox

2015: 2.07 million passengers

2016 PASSENGER €450,000 was recently invested in an additional air bridge to meet the TRAFFIC GROWTH (YEAR- Niall MacCarthy, Managing TO-DATE): 8% demands of passenger growth and antic- Director, Cork Airport: “We ipated direct transatlantic services. take great pride at Cork “A significant area of work for us in the Airport in getting involved 2016 FORECAST: 2.24 in various community past year has been working to secure million passengers initiatives and we direct transatlantic flights – subject to regularly hold exhibitions the US permit decision for Norwegian Air and events at the airport for local groups.” KEY AIRLINE International,” MacCarthy says. “We have CUSTOMERS: received great support from key regional Aer Lingus, Ryanair, and national stakeholders to help Stobart Air (Aer Lingus secure these flights, including the Cork Regional), CityJet, Flybe, Chamber of Commerce, local, national The Wild Atlantic Way and Ireland’s Iberia Express and European public representatives, as Ancient East provide significant inbound well as the Irish Government and peer tourism potential, and MacCarthy NUMBER OF ROUTES: airports in Europe. It has been a really identifies several desired new routes, 50+ (40 scheduled, 10+ exciting time for Cork Airport.” including Rome, the reintroduction charter) The US Foreign Carrier Permit for of Lisbon and Nice, more access to Norwegian Air International would open Germany to complement the existing TOP 3 DESTINATIONS: up transatlantic services for the first Munich and Düsseldorf services, more London, Amsterdam, time from Cork, with a Boston route Poland and Baltics, and a route into Malaga (with Barcelona feeder) scheduled for Canada. “In terms of outbound potential, 2016, and a New York route scheduled we are strongly marketing for summer for 2017. routes to Prague and Budapest, and

Summer 2016 Airport Business 21 CORK AIRPORT

other attractive outbound city break charges in year 1, with a sliding scale – for digital communications channels; the airport options,” he adds. year-round routes – up to €8.60 per pas- has 18,000 followers on Twitter and almost Of course, Cork is also a key senger in year 5. Meanwhile, there is 30,000 likes on Facebook. Free, unlimited European business destination, with a a three-year discount scheme for sea- WiFi in the terminal is core to the offer. concentration of IT, pharmaceutical and sonal routes. “We redesigned our website, which bio-pharmaceutical companies, including These have helped Cork Airport secure is now optimised for use on mobile devices, Apple, EMC, Pfizer and Novartis. “There new routes this year to Düsseldorf with such as smartphones and tablets,” MacCarthy are a number of routes that are impor- Aer Lingus, Nantes and La Rochelle with enthuses. “It is more user friendly and uses a tant to support these companies in doing CityJet, Madrid with Iberia Express, Cardiff clean modern design offering an improved business throughout Europe and fur- with Flybe, and Southampton and Leeds experience for the user.” ther afield, so we work in partnership to Bradford with Aer Lingus Regional. “We Building on the strength of new routes and prove demand and seek airlines with the work closely with the airlines and stakehold- additional capacity secured this year, Cork fleet capable of operating such routes to ers at both ends of these routes to ensure Airport is already looking towards 2017 and enhance air connectivity to and from our ongoing success through consumer market- the addition of further new services and region,” MacCarthy explains. ing, stakeholder engagement, advertising increased frequencies. “We await a deci- and PR,” MacCarthy says. sion on the transatlantic routes Norwegian Progressive marketing Digital communications are also at the Air International will operate from Cork to and digital communications heart of Cork’s progressive marketing Boston and New York presently, which will Cork Airport offers a number of strategy. The Cork Airport app includes live be the next phase of our development and incentive schemes, as well as market- flight updates, maps, car park information, a historical step in the airport’s history. We ing support from itself and cooperative and shopping and food & beverage options. are very much open for business and here marketing funding from Tourism Ireland. It also features the live Cork Airport Twitter to talk profitable growth with airline part- Approved new routes are free of airport and Facebook feeds, which are invaluable ners,” MacCarthy concludes.

Cork Airport will host the ACI EUROPE Regional Airports Forum in May 2017. “We are very excited to have secured this important aviation conference for Cork next year,” says Niall MacCarthy, Managing Director, Cork Airport. “By bringing delegates from across Europe, we have a great opportunity to showcase what the region has to offer and create more business networks and connections. The ACI EUROPE Regional Airports Forum is a great platform for regional airports to exchange knowledge, share best practice and discuss issues of common interest.”

22 Airport Business Summer 2016 Gateway to the South of Ireland

Cork Airport is Ireland’s second busiest and best connected airport. We serve over 2.2 million passengers each year across over 50 direct routes to the UK and Continental Europe through international hubs including London Heathrow, Amsterdam Schiphol, Paris CDG and Manchester. Cork Airport is constantly evolving its route network and are excited to announce a number of new routes throughout 2016, including Cardiff, Dusseldorf, Leeds Bradford, Madrid and Southampton. With the highest load factors of any airport in Ireland, and an award-winning passenger experience, Cork Airport is your perfect aviation partner. We’d love to talk to you about new route opportunities and we think you might equally love our very attractive route incentive scheme.

www.corkairport.com Talk to our Aviation Business Development Team today facebook.com/FlyCork @CorkAirport on +353 86 807 9551

Fast Forward to growing your route network

AirportJuneB2BAd.indd 1 10/06/2016 10:21 PROUD TO SERVE SCOTLAND FOR 50 YEARS Shortlisted for the best airport awards and celebrating new routes now flying to over 120 destinations.

Discover where we fly to glasgowairport.com/destinations GLASGOW AIRPORT

n Sunday 1 May 1966, a Glasgow Airport is celebrating its 50th anniversary in 2016 Cherokee 6 aircraft piloted by Captain Kenneth Foster of and is determined to ensure this year makes the history O Loganair was the first aircraft books, as Amanda McMillan, Chief Executive of AGS to land at Glasgow Airport. This all- Airports Ltd and Managing Director of Glasgow Airport, important test flight ensured that the airport was able to pass the rigorous explains to Marta Dimitrova. tests set by the then Ministry of Aviation, enabling it to officially open for business the following day. Since that first landing, Glasgow Airport has A golden age for Glasgow gone on to play a pivotal role in connecting Scotland with the world, and has achieved some notable landmarks along the way. “2015 was exceptional in so many Montréal, and we will welcome Korean Air “Whether it was the visit of British Airways’ respects,” McMillan says. “We welcomed onboard which will launch Scotland’s first- Concorde, NASA’s Space Shuttle Enterprise an additional one million passengers ever direct service to Seoul.” in 1983, or the world’s largest commercial through our doors, which was a huge Development of the short haul European passenger aircraft, the A380, I think it’s fair accomplishment, but by far the most route offering remains a continued focus. to say Glasgow Airport has always been at pleasing aspect was the extent to Last year saw the launch of new services the forefront of Scottish aviation,” enthuses which we bolstered our connections to Milan, Bordeaux, Vilnius and Lublin, Amanda McMillan, Chief Executive of AGS to European cities such as Budapest, while in March this year Ryanair confirmed Airports Ltd and Managing Director of Prague, Milan and Bucharest.” it will introduce flights to Brussels and Glasgow Airport. “We started life with just 30 new routes were launched in 2015, Sofia, and easyJet will launch direct flights seven airlines, three of which are still with driven largely by low-cost carriers includ- to Marseille in June. us today, including Aer Lingus, Icelandair ing Ryanair, easyJet, Wizz Air and Jet2. “We have always had a strong track and Loganair.” com, and a further 16 new services will record in long haul due to the huge Today, the airport has 30 airlines serving be launched this year. “We are Scotland’s population surrounding Glasgow Airport over 120 destinations, and the underlying leading long haul airport and the arrival – the Glasgow City Region has a catch- growth figures are impressive. Following 13% of major flag carriers such as Air Canada ment of 2.3 million,” McMillan notes. “We growth in 2015 to 8.7 million passengers, the Rouge and Air France will see us con- will continue to work with our city and airport has enjoyed its busiest ever start to solidate this position in 2016,” McMillan national partners, including Glasgow City a year – the latest figures for April showing explains. “Over the summer months, Air Marketing Bureau and VisitScotland, to 8.5% growth. Transat will introduce direct flights to develop compelling propositions for long haul carriers to choose Glasgow over competing markets.” Amanda McMillan, Chief Executive of AGS Airports The airport has invested £25 million Ltd and Managing Director of Glasgow Airport: “We (€32m) in enhancing its facilities over anticipate that 2016 will be our busiest year on record, topping nine million passengers for the first time. the past two years, in direct response This will place us on a trajectory towards 10 million to growing passenger numbers. This passengers and I can’t think of a better way to celebrate.” included a £3.3 million (€4.2m) exten- sion to the east pier, providing capacity for a further 750,000 passengers, and a £500,000 (€650,000) refurbishment of the dedicated passenger lounge, the Upper Deck. “This coincided with the start of a large scale airside termi- nal remodelling programme which has continued into 2016, and in which we’re investing a further £25 million (€32m),” McMillan adds. “Projects include a major redevelopment of our main depar- ture lounge to incorporate new retail and catering facilities; increasing stand capacity to accommodate larger aircraft; the creation of a new consolidated car rental village; and resurfacing of the air- port’s runway – its first major overhaul in 15 years.” From humble beginnings 50 years ago, Glasgow Airport has grown considerably. The two key ingredients to its future suc- cess will, McMillan says, be “destination choice and unrivalled service.” “I want to ensure our staff and all of our partners help Glasgow Airport celebrate its 50th anniversary in style,” she concludes.

24 Airport Business Summer 2016 With over 1,700 flights per week to 184 international destinations, we connect you to where you want to go.

Dublin Airport Car Parks, Fast Track and Executive Lounges are available at the touch of a button for your convenience on DublinAirport.com or the free Dublin Airport app.

Dublin Airport. Travel made easier.

04957RO GlobalOD ROI A4.indd 1 31/05/2016 14:42 DUBLIN AIRPORT

Dublin strengthening position as a connecting hub

Vincent Harrison, Managing Director, Dublin Airport, interviewed by Ross Falconer.

he Irish economy is performing The figures are certainly impres- working in the transfer area, specifically well, with a growth rate of 5% sive. 2015 was a record-breaking year to help transferring passengers,” Harrison expected this year. Consumer for Dublin Airport, with 25 million pas- comments. “Our updated website includes T sentiment is good, confidence in sengers (+15% year-on-year). “We a Dublin Airport Flight Connections page, spending has returned, and Ireland has its grew traffic faster than our EU peers to provide passengers with important lowest unemployment rate in seven years. throughout the year, and were the information on Dublin, US CBP, and the Against this positive backdrop, Dublin fastest-growing within our peer group benefits of Dublin Airport as a transfer Airport is outperforming economic for long-haul (+19%) and short-haul traffic hub. Self-connect is a growing segment growth, with traffic up by 15% in the year- (+15%),” Harrison says. “We welcomed six of the market and we’re well-placed to to-date. There are a number of reasons new airlines and now offer a total of 182 benefit further from this growth, given our for this – not least the benefits of 23 new destinations with 56 airlines.” geographic position, the fact that we’re routes and extra capacity on 40 existing Over one million passengers con- the only major airport in Europe that has services that were introduced last year, nected at Dublin last year, and it is US pre-clearance, and our customer mix.” alongside six new services already wel- making significant investments into comed this year, with nine more to come. its product proposition as a connect- New runway to be “essential “We’re also continuing to benefit from ing airport, with the aim of increasing enabler for Irish economy” an increase in connecting traffic at Dublin, that figure to two million. Works on a Dublin’s commitment to innovation and as more see the benefits of using Dublin new transfer facility will begin this year continuous improvement is evidenced as a hub for North American travel. Our to improve the efficiency of the trans- through the myriad investments it is mak- transfer numbers are up 40% so far this fer process, provide greater capacity, ing to meet growing demand and enhance year,” explains Vincent Harrison, Managing and enhance the product offering. “We the passenger experience. In the context Director, Dublin Airport. have dedicated Flight Connections Hosts of the industry across Europe, the most DUBLIN AIRPORT

Vincent Harrison, Managing Director, Dublin Airport: “Our core route development strategy continues to lie in building Dublin’s role as the gateway airport for Ireland and as an excellently- located hub airport between Europe and North America.”

eye-catching is the recent announce- “However, the recovery in passenger passengers fully informed of any last min- ment that Dublin is progressing plans to numbers, particularly in the past two years, ute changes to their flight,” Harrison says. build a new 3,110m runway, 1.6km north has been significant. The continuation of Meanwhile, as part of efforts to enhance of the existing main runway. The airport growth at Dublin Airport is dependent on the growing transfer business, Dublin has is investing €320 million in the project, having sufficient capacity available to sat- worked closely with Google to provide a which has been described as “an essen- isfy future demand.” free virtual digital assistant guide – DUB tial enabler for the Irish economy for There are multiple projects either HUB – for connecting travellers. This pro- many years to come.” recently completed or underway to vides passengers with a digital map showing “Dublin Airport received planning permis- enhance capacity and service levels. €10 their current location, the boarding gate sion in August 2007 to build a new runway, million is being invested to transform the number of their connecting flight, direc- but the plans were put on hold due to the Arrivals Hall and façade of Terminal 1; tions to the gate and the approximate time economic downturn and subsequent fall Spanish aviation fuel specialist CLH has it will take to walk there. “DUB HUB uses in passenger numbers,” Harrison explains. won a 20-year concession for the €40 real time geo-location tools to give users a million redevelopment of the existing fuel simple graphic interface with clear walking facilities; a €22 million project, known as directions to the gate,” Harrison adds. “We Apron 5G, is delivering 10 new aircraft park- will be extending targeted food & beverage ing spaces and three new taxiing lanes on and retail offers to transfer passengers later Dublin Airport the airfield; and a €14 million upgrade to this year.” the Terminal 2 multi-storey car park was This drive for innovation is truly creat- factbox recently completed. ing a seamless airport experience. Just a few further examples include US pre- 2015: 25 million Digital delivering clearance, which has seen the introduction passengers seamless experience of 16 digital pods that capture the pas- “We are constantly seeking new ways sengers’ image and fingerprints (an ESTA 2015 PASSENGER of working, and embracing and imple- requirement) as part of the pre-preparation TRAFFIC GROWTH: 15% menting new technology to improve stage; new automated check-in kiosks are our customers’ journey and experi- currently being trialled in Terminals 1 and 2016 PASSENGER TRAFFIC ence through Dublin Airport,” Harrison 2; and Bluetooth technology is being used GROWTH (Q1): 17% asserts. to display real-time queuing information Digital innovation is at the heart of this before security screening. strategy. Dublin was among the first air- It’s clear from our briefing that Dublin KEY AIRLINE ports in Europe to offer free, unlimited Airport is committed to providing a compet- CUSTOMERS: Ryanair, WiFi, and this is accessed via a simple itive environment for both new and existing Aer Lingus, Stobart Air one-click process. It also embraces airline customers. Its vision for growth is (Aer Lingus Regional) social media as a key tool for customer predicated on delivering great service for engagement, information sharing and its passengers and business partners, and NUMBER OF ROUTES: 182 promoting new routes and services. innovation is central to this focus. “Our priori- Dublin Airport is notably successful on ties for 2016 and beyond are to deliver more TOP 5 DESTINATIONS: Twitter, with over 152,000 followers, and growth at Dublin Airport, while continuing London, Manchester, is also active on other channels includ- to offer a world-class product to our airline Birmingham, New York, ing Facebook, Instagram and YouTube. and passenger customers. We will continue Paris “We also have an award-winning to expand our transfer business and also to mobile app with real-time information grow overall capacity further, and of course on queue times at security and CBP and progress our plans for a new runway,” ‘my flight’ push notifications that keep Harrison concludes.

Summer 2016 Airport Business 27 BIRMINGHAM AIRPORT

he vibrant West Midlands region is a hub of UK industry. Home to major Hello world: Direct connectivity manufacturers like Jaguar Land TRover, global connectivity is essential. Birmingham Airport is a vital cog in driving powering Birmingham’s the Midlands engine for growth, providing the connectivity that the region’s thriving businesses need to trade, export and secure engine of growth investment. Indeed, West Midlands’ aviation connectivity delivers £1.1 billion (€1.4bn) across the regional economy annually and supports over 25,000 jobs. Paul Kehoe, CEO Birmingham Airport, “The Midlands is a powerful engine of interviewed by Ross Falconer. growth at the heart of our country and needs direct aviation to succeed,” comments Paul Kehoe, CEO Birmingham Airport. The airport is working tirelessly with a pro- active route development strategy to meet strong demand. Passenger numbers are up, with double-digit increases of 14% in April and 11% in May, meaning 15 consecutive months of growth. This builds on a record throughput of 10.2 million in 2015. “The figures are very encouraging and show that we are meeting the growing demand for long haul services,” Kehoe says. “Our teams are now focusing on raising awareness of the large selection of carriers and routes which serve Birmingham Airport, while continuing to work hard to Qatar Airways launched an eight attract even more new airlines to the region.” times weekly 787-8 Most recently, Turkish Airlines increased service from its Doha to double-daily on its Istanbul service, while hub to Birmingham on 30 March. “Connecting Qatar Airways has launched an eight times the economically weekly 787-8 service to Doha, and Emirates vibrant West Midlands has increased its daily capacity by 15% with region with the rapidly developing capital the introduction of a 615-seat A380 on its city of Doha will be Dubai-Birmingham service. hugely beneficial to passengers at both ends of the route,” says Paul Kehoe, CEO Trevor Martin, Iberia Express’ Head of The low-cost carriers are also thriv- Birmingham Airport. Revenue Management and Network, ing at Birmingham. Wizz Air recently and Paul Kehoe, CEO Birmingham launched new routes to Sofia, Bucharest Airport, pictured with the crew of the inaugural Madrid-Birmingham service. and Wroclaw; Vueling is adding to its suc- people mover to the airport. It is forecast that cessful Barcelona service with the launch this will enable Birmingham Airport to attract of Alicante and Tenerife; Blue Air has intro- about 750,000 additional passengers. duced twice-weekly services to Bucharest; Over the last 10 years, Birmingham Norwegian has added new routes and Airport has invested more than £300 million increased frequencies; and Ryanair is (€380m) to develop its infrastructure, includ- increasing seat capacity by 40% for the ing a runway extension opened in 2014 to winter 2016 schedule. Meanwhile, in April allow for more long haul aircraft movements. Iberia Express became Birmingham’s Building on continued double-digit growth, 11th new airline in the past year, with four and increasing connectivity, it is maintaining an weekly flights to Madrid. annual capital expenditure base of about £30 “The exciting thing for me is that so million (€38m). Current plans include a £20 many airlines are putting capacity into million (€26m) investment in a new hold bag- Birmingham, and we’ve just handled over gage screening system, and a new coaching one million passengers in the month of May lounge, which gives the airport more options for the first time,” Kehoe enthuses. “There with regards to bussing passengers to aircraft. are not many airports like Birmingham, Looking further ahead, Birmingham which welcome about 50 airlines, with the Airport is also, at this moment, launching the smallest aircraft being a Jetstream 41 and optioneering exercise on its updated master the biggest a 615-seat A380.” plan to 2030, which Kehoe adds “will give High-speed rail connectivity could be a fur- us the direction of travel we need to consult ther game-changer. The planned HS2 will see on with the community towards the end of a new rail station – Birmingham Interchange this year, and also enable us to inform and – open in around 2026, which will be linked via support HS2.”

28 Airport Business Summer 2016 Who flies to more destinations than any other Scottish airport?

That’s why we’re Scotland’s most popular airport.

edinburghairport.com

Artwork Client: Edinburgh Airport Doc: 1-00101333.001 EDI ACI Europe Ad (297x210) AW Project: ACI Europe Ad Size: (297)mm x (210)mm A/C: Name AW: RB C M Y K Date: 15.06.15 Version: 1 EDINBURGH AIRPORT

dinburgh Airport and its interna- tional connectivity are both the Edinburgh enjoying lifeblood of Scotland’s tourism E industry and vital for Scots busi- nesses. Since its acquisition by Global record growth as it Infrastructure Partners in 2012, the airport has been competing energetically on the international stage. Indeed, it has experi- turns a century enced greater levels of growth in the past three years than in the 10 years prior. “Our commitment to offering a greater Edinburgh Airport is marking its 100th anniversary this choice of routes and destinations has seen passenger numbers rise to over 11.1 year with a major investment in enhancing the passenger million in 2016, showing that Edinburgh experience, record traffic growth, and enhanced connectivity. Airport truly is ‘Where Scotland meets the World’,” says Gordon Dewar, Chief Gordon Dewar, Chief Executive, Edinburgh Airport, outlined Executive, Edinburgh Airport. a progressive strategy to Ross Falconer. The latest impressive traffic figures for April show 8.7% growth year-on-year to over one million passengers, while the “moving annual total” in the year to April rose by 10.9% to over 11 million. A proactive route development strategy has seen the airport attract several major new airlines over the last 36 months, including Turkish Airlines to Istanbul, Etihad Airways to Abu Dhabi, and Qatar Gordon Dewar, Chief Executive, Airways to Doha. Edinburgh Airport: “We look very closely and aim to understand Recently, connectivity into new markets where people travel to and in the east has been added with Finnair from when they pass through directly serving Helsinki, providing Scots Edinburgh Airport, so there is a lot of data analysis. This work travellers with onward connectivity to is spearheaded by the aviation Asia. Meanwhile, connectivity to New York team, who in effect are the engine has never been greater; in April, Delta room of the growth business.” Airlines began direct services to New York JFK, adding to American Airlines’ existing service and United Airlines route to New York Newark. “We’ll never be complacent, and continue to focus on delivering growth through choice – and already 2016 is on APD by 50% and to abolish the tax as soon the virtuous circle that allows us to con- track to be another record breaking year,” as resources allow – but the sooner the tinue reinvesting.” Dewar adds. better,” Dewar comments. “Recent calcu- The airport’s priorities right now, as it This all reinforces the social and eco- lations by the Scottish Tourism Alliance approaches peak season, are “to get all nomic importance of the airport, which show that confirmation of a 50% cut in the basics working like clockwork”, and extends beyond Edinburgh. An indepen- one move will mean an additional 18 mil- this focus has included an investment in dently prepared study published in March lion passengers using Scotland’s airports enhancing the security process, with a indicates that Edinburgh Airport con- between the cut being confirmed and the redesigned security hall, more personnel tributes nearly £1 billion (€1.3bn) to the end of 2021. This translates to the creation and staff training. “Consistency is key here Scottish economy every year, and sup- of over 10,000 new jobs in tourism.” and we need our system and processes to ports over 23,000 jobs across the country. A commitment to enhancing the pas- be consistent through the very busy times, The study forecasts that by 2020 this senger experience is also front and the busy times and the occasional slightly contribution will rise to between £1.1 bil- centre of the Edinburgh Airport strat- less busy times!” Dewar comments. lion (€1.4bn) and £1.6 billion (€2.1bn) per egy. This year, the ongoing investment And, of course, another priority will year, and the level of economic activity includes new check-in and baggage be commemorating Edinburgh Airport’s could support up to 40,300 Scottish jobs. systems, and an upgraded retail offer- 100th anniversary. “We’re really proud to “As much as half of those benefits will ing. “The enhanced retail development is be marking this special birthday with a be felt outside the Scottish capital city,” a key contributor to our success,” Dewar range of exciting events,” says Dewar. “It’s Dewar notes. explains. “We have increased retail space very much ‘watch this space’ but I can And this competitiveness could be by 45% over the past 12 months. New confirm that we’re planning one of the further enhanced when the Scottish brands include Michael Kors, Brora, Fat biggest parties in Edinburgh this summer, Government gains control over Air Face, JD Sports, Superdrug, Max Mara, and there are plans to reach out to local Passenger Duty (APD) in April 2018. It is Next, and All Bar One. The income we schools with an educational competition currently consulting on a proposed cut generate from retail allows us to be com- and there will be limited edition givea- to APD. “We understand and back the petitive and attract airlines, which in turn ways and other goodies… oh yes, and I’m Scottish Government’s plans to reduce increases passenger numbers. It is part of not long off the phone to the Red Arrows!”

30 Airport Business Summer 2016 It’s a small world.

Extending our runway has made the world a lot smaller for our ten million plus passengers. It also made American Airlines offer a daily direct ight from Birmingham to JFK. And convinced Emirates to add a third daily direct ight to Dubai on the majestic A380, and on to many other world cities from there. We signed up 11 new airlines in 2015 including Qatar Airways, Czech Airlines and Wizz Air. And we’re going to add many more exciting destinations in 2016. So watch this space. ATHENS INTERNATIONAL AIRPORT

Athens International Airport is host of the 26th ACI EUROPE General Assembly, Congress & Exhibition. Its CEO Dr Yiannis Paraschis updated Ross Falconer on the airport’s latest developments ahead of the event. Athens marking 15 years with focus on CSR, destination marketing and passenger experience

Athens International Airport celebrated its 15th anniversary in March. In what Dr Yiannis Paraschis, CEO Athens International Airport: “2016 marks an ways are you commemorating the anni- important anniversary for our airport. versary this year? In March, we celebrated 15 years since Dr Yiannis Paraschis, CEO Athens the official opening of the airport, while in June 2016 we are celebrating the International Airport: Indeed, 2016 completion of 20 years since the official marks an important anniversary for our commencement of the airport concession, airport. In March, we celebrated 15 years which took place in June 1996.” since the official opening of the airport, while in June 2016 we are celebrating the completion of 20 years since the official commencement of the air- port concession, which took place in by reducing our operating cost, while June 1996. maintaining the high level of services This entire period, highlighted by provided, while strategically adjust- important moments and challenges, ing our aeronautical strategy in order constitutes our passage from adoles- to support our airline partners. We are cence to maturity, especially during the extremely happy that our choices have last five years, which were marked by so far proved to be successful in coun- significant changes and global develop- teracting the crisis. ments in the aviation sector, as well as the severity of the Greek macro-eco- How are passenger numbers nomic crisis. Athens International Airport performing? demonstrated resilience, managing to What have been the biggest challenges Dr Paraschis: As of the second half of gradually step from a negative 2011 to and also the biggest achievements over 2013 onwards, passenger traffic is experi- 2015, which was a record year in passen- the 15 years? encing double-digit increases, indicating a ger traffic numbers. Dr Paraschis: Even before the com- highly dynamic recovery. In particular, 2014 Honouring this important year, as well mencement of our operations, our biggest ended with 15.2 million passengers (+21.2%), as our role as a responsible citizen, spe- challenge was to establish the correct and 2015 passenger traffic reached 18.1 mil- cial actions and programmes have been business model for the airport company. lion passengers (+19%). designed and implemented, taking into A pioneering public-private partnership 2016 seems to be a year of moderate consideration: was developed, supported by two basic growth. During the first five months, passenger management principles: How to attract numbers have increased by almost 10%, with • A special programme for Greek unemployed talent and people to put the systems demand for air travel, however, demonstrating young people, and a support scheme for in place, and how to make the correct at this stage a slower growth. students and their families in adjacent commu- strategic choices in order to support a nities facing hunger and food insecurity. new and flexible business model through Can you please describe the Fly me to highly challenging times. the Moon programme and how it is offer- • Further demonstrating the attractiveness and There have been rewarding moments, ing passengers and airport visitors a popularity of Athens as a destination. To this such as the handling of the Olympic Games unique experience? effect, innovative destination marketing initia- traffic in 2004, when we created an innova- Dr Paraschis: Fly me to the Moon is tives have been put in place. tive off-airport process, setting an example what we call the passengers’ cultural ‘jour- for ‘Olympic’ airports in the future. ney’ within the terminal, including concerts, • Last but not least, our partners and customers Finally, we also had to deal with the performances, and other events performed – the airlines, concessionaires and passen- severe, negative impact of the economic by popular music groups and well-known art- gers. They are in the spotlight, with a special crisis. After a booming decade, we wit- ists. We commenced this programme in May emphasis on further improving the passenger nessed a steep drop in air travel demand 2013 and it revolves around two basic axes: experience at the airport, via infrastructure between 2008 and 2013. We immediately Those of the cultural events and perform- enhancement, special art and culture pro- responded by formulating our business ing arts, coupled with interactive projects, grammes, and passenger-related initiatives. strategy in order to protect our model where young artists get their inspiration

32 Airport Business Summer 2016 ATHENS INTERNATIONAL AIRPORT

transfer traffic, domestic traffic and inter- national visitors. More specifically, we are seeking to incentivise airlines to introduce direct long haul routes to/from North America, with the aim to exploit the full potential of a market that produces more than half a million indirect passengers annually and is currently limited to seasonal services. At the same time, we are targeting niche market opportunities in Western, Central and Eastern Europe, and thus LCCs that have a dynamic approach in developing secondary routes. Moreover, we are working closely with our home-based carriers, promoting addi- tional opportunities to increase existing performance, maximise air services and competitive air fares, and consequently From the second half of 2013 onwards, Athens International enhance connectivity. Airport has consistently achieved double-digit increases in Last but not least, we have set our eyes passenger traffic. 18.1 million passengers were handled in 2015, representing year-on-year growth of 19%. to the East. We are interested in re-estab- lishing direct routes to/from the Far East that were suspended during the years of from the airport environment, and invite Dr Paraschis: The strengthening of recession, and also further developing passengers to an original musical, theatrical the city’s attractiveness is of pivotal our very strong Middle East network. or dance experience. importance to us. We invest heavily in This year, inspired by the second verse the promotion of Athens with a series of What airport incentives/marketing sup- of the famous song, we introduced the new specific actions, programmes and collabo- port does Athens International Airport ‘Let me Play!’ section, inviting the public to rations that have already produced results. offer to attract new routes? play floor games in the airport terminal. With This specific campaign was based Dr Paraschis: Athens International 27 concerts and 20 art events in the last on surveys and research on the Athens’ Airport’s incentives portfolio is one of the three years, passengers have an alternative, tourism product, and constitutes the richest and most generous worldwide. It fresh and original ‘flavour’ to add to their third phase of the trilogy that started is a marketing tool kit which consists of ‘Athenian’ airport experience. with the highly successful ‘PerhaΨ you’re two different sets of incentives – devel- an Aθenian too!’ campaign back in 2013. opmental and targeted ones – coupled In what other ways is Athens That campaign addressed a market of with marketing support, aiming at sup- International Airport seeking to enhance 170 million people in international air- porting airlines towards the enhancement the passenger experience? ports around the world, followed by the of their development plans at Athens, and Dr Paraschis: On the basis of the overall ‘I’m an Athenian too’ campaign in 2015, stimulating demand for air travel. innovation we have sought to introduce and the ‘Speak Athenian’ campaign also since the opening of the airport, we listen in 2015. Athens International Airport is hosting to passengers and visitors through vari- Additionally, the campaign’s activa- the 26th ACI EUROPE General Assembly, ous surveys conducted on a daily basis. tion is taking place in the airport terminal Congress & Exhibition – what can del- According to our research, the level of and downtown Athens, via events and egates expect when they experience the overall service we provide scores multiple offers to the visitors of the Athens as a destination and also the extremely highly. city, based each month on a different airport itself? Between 2013 and 2017, we are totally Athenian concept, ‘telling the tale of the Dr Paraschis: 2016 marks two, or should revamping our commercial areas and live Athenian experience’. I say three, important anniversaries. It is 15 security concepts in the Main Terminal years since the opening of the airport, and Building. We have completed the Extra- What is your route development strat- 20 years since establishment of the airport Schengen area, increasing space for egy? Are there any new destinations, or company. Additionally, ACI EUROPE is cel- the retail offer by 25%, assisted by the indeed airlines, that you are targeting? ebrating 25 years since its establishment. centralisation of security and we are cur- Dr Paraschis: Having experienced It is, therefore, our utmost pleasure rently embarking on a similar project for significant developments and transforma- and privilege to jointly celebrate all these the Intra-Schengen area. Furthermore, we tions in the Greek market in recent years, years of aviation experience by hosting are enhancing our customer focus based such as the acquisition of Olympic by the 26th ACI EUROPE General Assembly, on state-of-the-art B to C concepts using Aegean, as well as the dynamic entry of Congress & Exhibition – one of the world’s digital technology. Ryanair in the domestic market, our route leading airport development, network- development strategy is fundamentally ing and showcasing opportunities – in our Can you please provide some details geared around the support of all three city. Athens International Airport invites regarding the ‘Speak Athenian. Be an basic categories of our airline partners our guests to discover a city that has re- Athenian’ digital campaign? In what – home-based, low-cost and visiting emerged as a prime destination, being, at ways is this bringing the Athenian expe- carriers. We incentivise them to develop, the same time, in an ever-lasting transition rience to life and promoting Athens as a enhance and stimulate demand in stra- phase from ancient times to the contem- destination? tegic segments of the market, including porary era.

Summer 2016 Airport Business 33 ACI EUROPE 25TH ANNIVERSARY

On the occasion of marking 25 years, we reached out to some of the 25 years of key decision-makers, influencers and organisations dealing with European air transport to see what they had to say about working ACI EUROPE with ACI EUROPE. Here are some of the highlights.

Violeta Bulc, EU Commissioner for Transport

Congratulations ACI EUROPE on 25 years of service to the European aviation industry. ACI EUROPE has been a constructive and reliable partner for the European Commission, as it proved again during the preparation of the Aviation Strategy for Europe. I look forward to continuing this collaboration on some of the most pressing challenges that await the airport sector such as sustainability and digitalisation. When an industry speaks with one voice, progress is always easier, and the ambition always higher.”

Henrik Hololei, Director General, DG MOVE, European Commission

Let me congratulate you in reaching this milestone. Having delivered a quarter of a century of service on behalf of European airports, and on behalf of all those who use them, is something you can rightly be very proud of. Since your foundation in 1991, the aviation sector in Europe has been transformed beyond belief. Opening up of the aviation market changed aviation forever and brought so many new opportunities but also challenges to the airports! Whether it was meeting the huge demand for air travel by the masses, dealing with capacity and congestion concerns or tackling environmental issues – ACI EUROPE has always been constructive in its approach. “Because of its constructive approach, ACI EUROPE has grown to be the voice of over 500 airports in 45 European countries. It is a voice that the European Commission and I personally highly value – because although we might depart from different locations, and our preferred routes might also differ, our final destination has always been the same – an efficient and sustainable air transport sector in Europe, serving its citizens & businesses and providing connectivity! “So today, as we look back, I want to say thank you for being part of that journey and we look forward to the next 25 years of continued close and constructive cooperation.”

Patrick Ky, Executive Director, EASA

ACI EUROPE has been a very strong and committed partner of the European Aviation Safety Agency ever since EASA started to develop the European airport safety regulation in 2008. We value ACI’s operational and technical expertise and their contribution to a regulatory framework which is now fit for the future. We look forward to continuing this exemplary collaboration in order to maintain a balanced regulatory environment at the service of the European airport industry.”

Florian Guillermet, Executive Director, SESAR Joint Undertaking

25 years ago the synergy between airports and air traffic management (ATM) needed improvement. In 2004, with the creation of the Single European Sky, airports became a central player in ATM with ACI playing a significant role alongside the SESAR European Airports Consortium (SEAC) in this endeavour. Since 2010, ACI EUROPE has shared with us their wealth of expertise, helping us to design operational and technological solutions which take into account the needs of small to medium-sized airports in particular. ACI EUROPE has also provided us with valuable support in raising awareness about our work among airport senior management. We look forward to many more years of collaboration together.”

Frank Brenner, Director General, EUROCONTROL

ACI EUROPE has been a valued and trusted partner of EUROCONTROL since its foundation. Together we have delivered on some ground-break- ing initiatives including A-CDM, Collaborative Environmental Management and the consistency of flight plans and airport slots avoiding wastage of slots – all flagship programmes for improving efficiency in airports around Europe. For EUROCONTROL, it is important to have a partner organisation such as ACI EUROPE that can consolidate and represent the needs and concerns of the airports as a whole and ensure that their voice is heard when it matters.”

34 Airport Business Summer 2016 ACI EUROPE 25TH ANNIVERSARY

MEMBERS OF THE EUROPEAN PARLIAMENT

Franck Proust MEP, Committee for Transport & Tourism, Vice-Chair “Sky and Space” intergroup, MEP Award 2015 in Transport

On the occasion of ACI EUROPE’s 25th anniversary, it seems a good moment to remember a cause we shared. A short time ago, the European Commission wanted to reduce local authori- ties’ flexibility in order to financially help their airports. They focused only on the accounting balance and had never considered the induced incomes (205,000 jobs, €16 billion to GDP, supporting industries locally like maintenance, tourism, transport, logistics, new technologies). As ACI EUROPE regularly asserts, regional airports are powerful local development tools! I led the campaign to the President of the Commission, along with the support of many colleagues and we won: they changed their point of view. Still, together, we must remain aware and united because revisions could occur in the coming years. In the meantime, happy anniversary!”

Gesine Meissner MEP, Committee for Transport & Tourism (& ALDE Coordinator)

Since I started working in the Transport Committee ACI has always been a reliable and very professional dialogue partner. Representing all major airports and many more, ACI EUROPE is definitively one of the important players in EU transport policy. Congratulations on your 25th anniversary!”

Inés Ayala Sender MEP, Committee for Transport & Tourism

As I always like to say, airports are for MEPs our usual habitat. In the last 25 years we have been able to witness the major development of European airports, and of ACI EUROPE as their voice in the EU, answering positively to the challenge of globalisation as well as to the needs of passengers, airlines, cities and regions. For my part, I always appreciate the collaborative approach of ACI EUROPE and their efforts to track the progress of their sector and make a positive contribution to the political dialogue around various policy debates and issues at EU level. Happy 25th birthday ACI EUROPE!”

Daniel Dalton MEP, Committee for Transport & Tourism

ACI EUROPE performs a vital role in giving a strong voice not only to regional airports, but to regions themselves. Airports such as Birmingham in the West Midlands are the lifeblood of our regional econo- mies, developing trade links and driving investment. So I hope ACI EUROPE will continue to flourish in its next 25 years, championing regional aviation at a time when its importance to the future of transport in Europe is only set to grow.”

Summer 2016 Airport Business 35 AIRPORT ANNIVERSARIES

ACI EUROPE this year marks 25 years of serving and leading the airport industry. It is an opportune time to recognise the many airports among its membership that celebrate their own anniversaries in 2016. Report by Ross Falconer. Airport anniversaries in 2016

Amsterdam Airport Schiphol: 100 Amsterdam Airport Schiphol is celebrat- ing its 100th anniversary this year and has marked the occasion in a unique way. A special tulip – christened the Schiphol tulip – has been developed. It is an orange Triumph tulip, which reaches a height of 40cm and flowers in April. The first 10,000 bulbs became available earlier this year and will be given away as promotional gifts at various events. The airport opened in 1916, with the first flight landing on 19 September of that year, Bart Siemerink, Director of the Keukenhof and remains in its original location. It has flower garden, and Jos Nijhuis, President & CEO of Schiphol Group, christened the grown from an airfield used by the Aviation Schiphol tulip on the airport’s Panorama Division of the Dutch Army, into a major Terrace in April. hub airport and an economic engine for the regional and national economy. AMS han- dled 58.2 million passengers in 2015, with The Amsterdam Airport Schiphol control tower c.1930. 322 direct scheduled destinations.

Ireland West Airport: 30 Ireland West Airport celebrated the 30th anniversary of its official opening with a gala concert in the terminal on 27 May. 150 invited guests attended a gala dinner followed by the concert hosted by Mid West Radio, looking back at the last 30 years of the airport. Hermes Airports: 10 Hermes Airports, operator of Larnaka and Pafos airports, marks 10 years of suc- cessful operation in 2016 – a decade in Joanna Lumley recently unveiled the final which it has undoubtedly made a signifi- plaque in a series of 70 installations to cant contribution to the economy, society celebrate Heathrow’s 70th anniversary. and tourism of Cyprus. It has adopted a new anniversary logo to commemorate London Heathrow Airport: 70 the occasion. To celebrate its 70th anniversary, Throughout the year, the company London Heathrow has unveiled 70 unique will hold a series of events, the highlight platinum plaques, which are on show of which will be a special event held at around the airport. Each plaque represents Glafcos Clerides Larnaka International an iconic moment of British culture from Airport, featuring the Cyprus Youth the past 70 years. Symphony Orchestra. Heathrow has played host to some of Over 70 airlines currently use Larnaka Britain’s most memorable moments, from The Ireland West Airport Board and Pafos airports, connecting Cyprus The Beatles return to the UK as global are presented with the original with more than 110 destinations in 40 flight plan documents for the superstars in 1964, to the England rugby first-ever commercial flight – Aer countries. Meanwhile, the airports handle team’s arrival home as World Champions Lingus into Knock Airport – by over 7.5 million passengers annually. in 2003. Meanwhile, in 1952, Her Majesty Paddy Judge, former pilot with Hermes Airports supports 12,700 jobs, Aer Lingus. Judge was pilot of the The Queen stepped onto sovereign soil first-ever Aer Lingus flight out of and contributes over €500 million to the at Heathrow for the very first time as the Knock Airport in October 1985. economy – equivalent to approximately reigning monarch. 3% of Cyprus’ GDP.

36 Airport Business Summer 2016 AIRPORT ANNIVERSARIES

London Stansted Airport: 25 over 3.2 million flights. The terminal has been London Stansted Airport has celebrated extended twice in the last 25 years – a £50 the 25th anniversary of Her Majesty The million (€65m) extension to the arrivals area Queen officially opening the iconic terminal opened in 2008, and following Manchester building on 15 March 1991. Stansted originally Airports Group’s acquisition in 2013, the ter- began life as a World War II USAAF base, but minal has undergone an £80 million (€100m) was transformed by the development of a transformation along with an £11 million new £400 million (€500m) terminal designed (€14m) upgrade to the Satellite One depar- by Lord Foster. tures area. Today, the airport serves over 170 Her Majesty The Queen officially opened Since the first flight departed to Glasgow destinations and 23 million passengers a year London Stansted Airport’s iconic terminal building on 15 March 1991. on 19 March 1991, over 350 million passen- compared with less than 50 routes and 1.1 gers have passed through the terminal on million passengers when it opened in 1991.

Glasgow Airport: 50 Glasgow Airport celebrates its Golden As part of its Golden Anniversary celebrations, Anniversary this year, and has tracked Glasgow Airport has tracked down the first down the first aircraft to land 50 years aircraft to land 50 years ago – a Cherokee 6. ago. “Remarkably, the Cherokee 6 aircraft was still in operation, so we arranged for it to make a return,” explains Amanda McMillan, Chief Executive of AGS Airports Ltd and Managing Director of Glasgow Airport. “It first landed on Sunday 1 May 1966 when it was piloted by Captain Kenneth Foster of Loganair.” The all-important test flight ensured the airport was able to pass the rigorous tests set by the then Ministry of Aviation, enabling “We started life with just seven airlines, now have 30 airlines serving more than 120 it to officially open for business the following three of which are still with us today – Aer destinations and we will be ensuring all of day. Since that first landing, Glasgow Airport Lingus, Icelandair and Loganair,” McMillan our partners, staff and passengers have an has gone on to play a pivotal role in con- adds. “From what really were humble begin- opportunity to help us mark what is a land- necting Scotland with the world. nings, we have grown considerably. We mark birthday.”

Athens International Airport: 15 Paraschis spoke of the airport’s impor- Athens International Airport com- tant contribution to the Greek economy, pleted its first 15 years of operations with significant benefits for employ- on 28 March. It has placed corporate ment, entrepreneurship, tourism and social responsibility at the heart of its society, on a national and local scale. actions to commemorate the anniver- “The challenges we faced, stimulated sary, including supporting the Prolepsis and developed two main characteristics Institute, to alleviate nutrition prob- in our airport community: adaptability lems for children attending local public to constantly changing conditions, and schools, and a year-long collaboration cooperation,” he said. “These qualities, with child welfare organisation The along with teamwork, joint efforts and Smile of a Child. Meanwhile, it is coop- commitment to common goals, allowed erating with Marketing Greece on an us to respond, with remarkable dyna- interactive campaign – ‘Speak Athenian. mism, to significant challenges during Yiannis Paraschis, CEO Athens International Airport: “We celebrate our 15 Be an Athenian’ – to promote Athens. this 15-year period, and, in particular, years in a period when, despite the country’s A special anniversary event was during the last, highly challenging severe macroeconomic conditions, the year held on 30 April, at which CEO Yiannis five years.” 2016 prospects seem quite positive.”

London Gatwick Airport: 80 first year of operation, the others being On 17 May London Gatwick Airport Malmö, Amsterdam, Hamburg and marked the 80th anniversary of its first Copenhagen. Gatwick is now connected commercial flight, to Paris. Since then, the to over 200 destinations in 90 countries. airport has grown to become the world’s Over the last 80 years, it has played most efficient single runway airport, and host to many prominent figures includ- recently announced it had served 41 mil- ing Her Majesty The Queen, Princess lion passengers in a 12-month period for Diana, and President John F Kennedy. Key

A de Havilland D.H.86 at the official the first time. aviation milestones include the first-ever opening of Gatwick Airport in 1936. Paris was one of just five scheduled Virgin Atlantic flight taking off from the routes served from the airport in its airport on 22 June 1984.

Summer 2016 Airport Business 37 AIRPORT ANNIVERSARIES

Frankfurt Airport: 80 Today, FRA serves as the main Frankfurt Airport this year marks the European hub in the dense global network 80th anniversary at its current location. of the Star Alliance airlines. It exceeded Fraport AG, the owner and manager of 60 million annual passengers for the first FRA, Germany’s biggest airport, looks time in 2015, handling 61 million (+2.5% back on a long tradition as a provider of year-on-year). airport services. Founded in 1924 under the name Südwestdeutsche Luftverkehrs AG, the company initially operated 8 July 1936 marked Frankfurt Airport at the Rebstock site. With Lufthansa’s first the 1936 opening of Rhein-Main Airport scheduled flight at Rhein-Main adjacent to the Frankfurt Kreuz autobahn Airport, with a intersection, the core of what is today’s JU 52. Frankfurt Airport started operations.

Edinburgh Airport: 100 The British Airports Authority (BAA) took Edinburgh Airport’s centenary celebra- over ownership of the airport on 1 April 1971. tions saw a spectacular Red Arrows fly-past Initial stages of the redevelopment began two at 18:22 on 4 June, with the occasion years later and the terminal building, designed captured by two lucky plane-spotting com- by Sir Robert Matthew, was opened officially by petition winners. Her Majesty The Queen on 27 May 1977. 10 Hawk aircraft from the Royal Air Force “It was a great honour to have the Red Arrows Aerobatic Team completed the pass over come here on a beautifully sunny afternoon and the airport. The jets flew in a wide formation mark what is a very special birthday for the air- known as the Wall, at a height of 500ft and port with a brilliant fly-past,” says John Watson, at about 400mph. Chief Commercial Officer, Edinburgh Airport. On Thursday 2 March 1916, Edinburgh “Although clearly focused on delivering future Airport began life as a Royal Flying Corps growth at Edinburgh Airport, we have a rich aerodrome named Turnhouse and was and long history, and our association with the Photo credit: Colin Mcleod, from Easter Longridge, a key military base for the remainder of RAF is something that we are very proud of West Lothian, shot from the Air Traffic Control Tower. World War One. and we will never forget.”

Lanzarote Airport: 70 Lanzarote Airport has celebrated the 70th anniversary of its first commercial flight, and the 10th anniversary of its Aeronautical Museum. It held a unique event, recreating the airport as it was in 1946, with guests wearing 1940s dress and airport facilities and vehicles from the era faithfully recreated. During the ceremony, a tribute was paid to all those who have worked at Lanzarote Airport since 1946, with a new space dedicated to them opened in the Aeronautical Museum. 533 travellers used the airport in 1946, and passenger numbers have grown to over 6.1 million in 2015. Meanwhile, the Aeronautical Museum has been visited by 40,000 people since it opened in 2006. Warsaw Chopin Airport: 82 Warsaw Chopin Airport recently marked 82 years of operations and released pic- tures of the President of the Republic of Poland Ignacy Mościcki during the open- Lanzarote Airport celebrated the 70th anniversary of its first ing ceremony on 29 April 1934, as well as commercial flight, and the 10th some pictures from the very early stages anniversary of its Aeronautical of the airport’s history. In its first year of Museum, with a unique event operations, Warsaw Chopin served about that recreated the airport in the 1940s. 10,000 passengers, while in 2015 it han- dled a record 11.2 million.

38 Airport Business Summer 2016

107 airports in Europe and counting. AIRPORT CARBON ACCREDITATION

As the negotiations for a global market-based measure for (Optimisation) and Level 3+ (Neutrality) of airline emissions intensify, with all to play for at ICAO in the programme. On this occasion, John Kilani, Director, Sustainable Development September, we take stock of where airports are in relation to Mechanisms programme, UNFCCC climate change. Seven years on from the launch of the Airport Secretariat enthused: “It is immensely encouraging to see an industry as visible Carbon Accreditation programme, initially in Europe, we look and strategically relevant as the airport at how far things have come and consider what is in store for industry being so proactive on climate the future. Report by Inês Rebelo. action. What ACI has achieved through Airport Carbon Accreditation over the past 6 years is inspiring – to mobilise 137 airports in the journey towards carbon neutrality is an example that many other Airports consider the cause industries could learn from.” The essence of Airport Carbon Accreditation is helping airports pro- and effect equation gress in delivering on their commitment to reducing and ultimately neutralising their carbon emissions by indepen- limate change has been a politi- goal to forge a deal on capping net airline dently assessing and recognising their cal issue for quite some time emissions. ICAO is due to take a decision endeavours to measure and address now, albeit one whose profile on a global market-based measure to curb their carbon footprint through 4 differ- was perhaps buffeted by major net airline CO emissions from interna- ent levels of certification covering all C 2 events like the economic and financial tional flights above 2020 levels in autumn stages of carbon management: ‘Mapping’, crisis – but as we have seen in the last through an offsetting mechanism. ‘Reduction’, ‘Optimisation’ & ‘Neutrality’. year, it is firmly back in the spotlight now These are just two examples that illus- The programme is independently oper- (Leonardo di Caprio even name-checked trate how climate change has been a core ated by WSP | Parsons Brinckerhoff, an it in his Oscar speech earlier this year). topic in talks at international level. Zoom in international environmental consultancy In the political sphere, one of the latest on the airport industry and climate change appointed by ACI EUROPE to enforce major moments at global scale was the is a recognised challenge and a key prior- the accreditation criteria for airports on 21st Session of the Conference of the ity. With so much vital infrastructure on the an annual basis. Airports applying to Parties to the United Nations Framework ground, the industry is pursuing a two- become accredited must have their car- Convention on Climate Change (COP21/ pronged approach. On the one hand, it bon footprints independently verified in CMP11), which took place on the site of aims to reduce its impact on the environ- accordance with ISO14064 (Greenhouse Paris-Le Bourget Airport in November- ment, by lowering its carbon emissions. On Gas Accounting). December last year. It was a historic the other hand, it intends to reinforce its The environmental responsibility of the international moment for climate politics resilience to the impact of climate change airport industry is being translated into and emissions governance because, for on airport infrastructure. With this in mind, concrete actions. For instance, in 2015 the first time, 195 nations succeeded in we are now living in an era in which air- Budapest Airport launched a programme forging consensus on adopting a uni- ports are earnestly investing in becoming called Greenairport for airport partner versal climate agreement that limits more sustainable and climate resilient. organisations that aims to encourage temperature increase to below 2°C above companies operating at the airport to pre-industrial levels. Reducing carbon emissions work with the operator on further reduc- In parallel, global environmental discus- At COP21, as part of this two-pronged ing the environmental impacts of the sions have been dominated by ICAO’s approach, airports have proven how airport. These efforts include reducing they are placing environment at the energy consumption and promoting the centre of their strategy under Airport use of renewable energy sources and of Carbon Accreditation – the global electric vehicles. carbon management standard for the Hong Kong International Airport, airport industry. In December 2015, ACI one of the world’s busiest airports EUROPE announced a new Resolution that was the very first in the region to committing itself to increasing the num- achieve a three-yearly renewal at Level ber of carbon neutral airports in Europe 3 Optimisation in January 2016, is also to 50 by 2030 (there are currently 22 pursuing a stakeholder engagement carbon neutral airports, represent- approach: it is engaging 46 companies ing 13.7% of the air passenger traffic in on the airport site to reduce carbon Europe). Furthermore, a Memorandum of emissions. Mike Kilburn, Acting General Understanding between UNFCCC, ACI Manager, Sustainability Airport Authority EUROPE and ACI WORLD was signed to Hong Kong (AAHK) explains this envi- jointly cooperate in promoting Airport ronmental strategy: “The key to the Carbon Accreditation as well as asso- Carbon Reduction Programme is the ciated climate actions by airports on active participation of 46 airport busi- Angela Gittens, Director General ACI one hand, and the UNFCCC “Climate ness partners (ABPs) who together with WORLD; Daniele Violetti, Chief of Staff UNFCCC Secretariat; and Olivier Jankovec, Neutral Now” campaign on the other. The AAHK pledged to reduce emission Director General ACI EUROPE. agreement aims to increase the num- intensity by 25% between 2010 and 2015 ber of airports progressing to Level 3 from a 2008 baseline. As the emissions of

Summer 2016 Airport Business 41 AIRPORT CARBON ACCREDITATION

the ABPs account for some 60% of air- risks. This is far from unimportant as the port emissions, the scale of reduction is aviation industry regularly faces disruptive substantially larger than if AAHK were weather, which is likely to become more to be the only one reducing its emis- frequent and extreme due to the grow- sions. The pledge is facilitated by AAHK’s ing impact of climate change. A greater online Carbon Audit System, which makes airports’ preparedness is key to better it easy for ABPs to submit their data and mitigate climate risks. As such, airports monitor their own performance, and for decided to assess their level of vulnerabil- AAHK to report collectively for the whole Asia-Pacific airports celebrate ity to potential climate change. They were airport community.” Airport Carbon Accreditation’s particularly motivated to do so follow- fifth year in the region. Greater Moncton International Airport ing the publication of EUROCONTROL’s in Canada, which became accredited at Challenges of Growth: Climate Change Level 1 Mapping in May, is also taking This year, the programme is celebrating Risk & Resilience – a report detailing the steps to become greener by updating its 5th anniversary since its extension to potential impacts of a changing climate on taxiway and apron edge lighting to more Asia-Pacific in November 2011 with the the European aviation sector. ACI EUROPE energy and maintenance efficient LED pioneering accreditation of Abu Dhabi cooperated with EUROCONTROL, lighting, as well as investing in a more International Airport. Patti Chau, Regional Aena, AVINOR, DGAC/STAC, Heathrow energy efficient operations facility to Director of ACI Asia-Pacific, throws down Airport, NATS, Manchester Metropolitan house its operational, maintenance, and the gauntlet: “I encourage more mem- University and IATA to produce a collabo- emergency response personnel. bers to join the 156 airports worldwide to rative factsheet “Adapting Aviation to a become Airport Carbon Accredited and Changing Climate” in November 2014. This A globally successful initiative: 156 demonstrate our airports’ dedication to factsheet explains some of the climate Carbon Accredited Airports so far sustainable growth.” change risks for aviation and their poten- Since its launch in 2009, Airport Carbon The number of accredited airports also tial impact on the provision of aviation Accreditation has gone from strength to keeps rising in North America. In less services for aircraft operations, airport strength, eventually becoming available to than 2 years, 13 airports have already operators, ANSPs, passengers and staff. It airports across the world, when it took off been certified in the continent, including also provides a checklist of questions and in Latin America & Caribbean in November Dallas Fort Worth International and San case studies to help organisations initiate 2014 with the accreditation of Puerto Francisco International (both recently cer- their climate risk assessments. Vallarta International Airport at Level 1 tified at Level 3 Optimisation). In parallel, ACI EUROPE and Mapping, which successfully upgraded to In Africa, in the past year, two new air- EUROCONTROL also launched the Level 2 Reduction in the meantime. The ports have come on board: Libreville Leon Collaborative Environmental Management programme has already certified 4 air- Mba International and Félix Houphouet (CEM) Specification in November ports in this region. Boigny Abidjan International Airport have 2014, following EUROCONTROL’s CEM In Europe, Airport Carbon Accredited joined Enfidha-Hammamet International Specification publication in September status has been earned by 107 airports Airport in Tunisia in setting the example 2014. ACI EUROPE endorsed it as one to date, including the latest accredita- for the airport community in Africa. As Ali of its Recommended Practices for the tions of Vilnius Airport, Menorca Airport, Tounsi, Regional Director ACI Africa, com- management of noise, local air quality and Keflavik International Airport, Sofia Airport, mented “The pioneering African airports in greenhouse gas emissions, making it an La Rochelle Airport, and Riga International the programme so far are demonstrating industry standard. Airport, as well as all 10 French airports to others in Africa and the wider world that It is undeniable that the airport indus- and 3 Cambodian airports in the VINCI carbon management is a valid considera- try is keeping its environmental promise Group – all certified at Level 1 Mapping. tion for every business no matter where – it is tenaciously reducing its impact This shows how the programme is evolv- they are located.” on the climate at the same time it is ing fast in the region due to European Today, 156 airports are certified at one counteracting climate impacts. ACI will airports’ active engagement in addressing of the 4 available levels: 107 airports are continue to report on the industry’s pro- their carbon emissions to become car- accredited in Europe; 29 in Asia-Pacific; 13 gress each year, through Airport Carbon bon neutral. The upgrade of Izmir Adnan in North America; 4 in Latin America and 3 Accreditation, with headline reduction Menderes Airport to Level 3+ Neutrality, in Africa. figures due to be announced at this year’s making it the 21st carbon neutral airport, ACI World Annual General Assembly in speaks for itself. That two-pronged approach Montreal in September. In Asia-Pacific, 29 airports are currently The flip side being implemented by an For all the latest information, visit accredited, accounting for more than increasing number of airports entails the www.airportCO2.org and follow 24% of air passenger traffic in the region. way they are coping with environmental @AirportCO2 on Twitter.

This year, as Amsterdam Airport Schiphol – the busiest carbon neutral airport in the world – marks 100 years, it is also hosting a special event called the Airports Going Green Conference from 31 October to 2 November.

Visit airportsgoinggreen.org

42 Airport Business Summer 2016 COLLABORATIVE ENVIRONMENTAL MANAGEMENT

State of the environmental challenge in Europe today

By Sharon Mahony, Pan-European Single Sky Directorate / Support to SES-related Policies Unit, EUROCONTROL

he adoption of the Paris flights), procedures and the (re)develop- facilitate solutions to the Environmental Agreement at the COP21 in ment of new and existing runways. Until Challenge through the provision of data December last year and the long recently there has been no harmonised and modelling capabilities that can simu- T negotiations leading up to it refo- approach at the European level to support late the environmental impact, particularly cused the world’s attention on the global collaboration between operational stake- of noise at and around airports. This is environmental challenges it faces and the holders at airports in dealing with these an important consideration in the poten- need to take action. growing environmental challenges. tial introduction of any new technology In this respect the aviation sector, one or operating procedure that can have an of the world’s most heavily regulated What is EUROCONTROL’s role in impact on local communities. industries, has for many years taken on its supporting all stakeholders? CEM can therefore provide a forum to own environmental challenge – as seen In 2014 this situation changed with discuss the enhancement of operational in the considerable efforts made by air- the publication of EUROCONTROL’s improvements and to discuss issues with ports, aircraft operators and air navigation Collaborative Environmental Management the local community, for example relating service providers to address the impact (CEM) Specification – drafted by to potential CDO and PBN (Performance of their daily operations both in terms of EUROCONTROL with the support of its Based Navigation) implementation. noise and emissions. The increased use of stakeholders across the entire European continuous descent operations (CDO) is a aviation sector. Recognition by industry good example of this. The objective of CEM is to “formalise Significantly industry has also recog- collaboration among the core opera- nised the benefits of CEM and the need Future tional stakeholders at airports by setting to consider local communities. Thus, the Traffic in Europe is now starting to grow out generic high level requirements and CEM specification was adopted by ACI again and the current forecasts are for recommended practices, necessary to EUROPE as a Recommended Practice. 14.4 million flights by 2035. The capacity establish CEM working arrangements”. On that occasion, Olivier Jankovec, of European airports, particularly the hubs, What this means in practice is that Director General ACI EUROPE has said is expected to become an increasingly all the core operational stakeholders: “Environmental management is a core significant constraint on this growth. As Airport Operators, Aircraft Operators and issue for European airports, as it is a vital the Director General of EUROCONTROL Air Navigation Service Providers, work part of earning our license to grow. Over pointed out in May at the ITF Summit in together to understand the interdepend- the years, we have been addressing Leipzig “by 2035 there will be 20 European encies and constraints of each other’s critical priorities like carbon emissions, airports operating at 80% or more of business and to develop and implement noise and local air quality, with tailored capacity for six consecutive hours; and shared environmental solutions. approaches. In the collaborative envi- that’s allowing for the fact that 1.9 million Through the setting up of CEM working ronment of an airport, bringing these flights will not happen, simply because we arrangements or the adaptation of existing processes together is a natural next step.” do not expect to have the capacity on the ones, airport operational stakeholders can CEM is also referred to as a recom- ground to accommodate them”. be in a better position to deal with local mended action in the joint guidance on In this context a crucial factor contrib- communities’ concerns by taking them on noise mitigation published by CANSO uting to the constraints on airports is the board internally at an early stage. This can and ACI World. Jeff Poole, the Director impact of the concerns of the surround- potentially facilitate a robust and trans- General of CANSO, recently said: “The ing local communities and residents, in parent dialogue that benefits relations aviation industry has achieved substan- general relating to noise but also to local with authorities and stakeholders beyond tial and measurable reductions in noise air quality issues and increases in sur- the local level. over the last 50 years through a mixture face traffic. These concerns translate In addition to enabling CEM working of airframe and engine technology and into opposition to operating hours (night arrangements, EUROCONTROL can also operational efforts. But the problem still

Summer 2016 Airport Business 43 COLLABORATIVE ENVIRONMENTAL MANAGEMENT

The CEM specification was adopted by ACI EUROPE as a Recommended Practice. Pictured are Olivier Jankovec, Director General, ACI EUROPE, and Frank Brenner, Director General, EUROCONTROL.

Arrangement is unique and can only be accessed by its members. Functionalities include a dashboard option that can display compliance levels and monitor progress. Filtering and print options provide opportunities to download customised reports. The platform may also help stakeholders that need to provide evidence to respond to voluntary carbon-reduction programmes, environmental certification schemes or to meet environmental legislative reporting requirements etc. exists and we must make every effort to be organised this September. This one-day The release of the CEM Web Tool is mitigate the impact of aviation noise for workshop will introduce the concept of planned for the end of June 2016. people on the ground, especially those CEM together with concrete examples from In conclusion, no one single entity can living around airports.” practitioners on how to set up or adapt pre- resolve the environmental challenge of existing Working Arrangements. Details will the aviation sector. At the level of airports Practical support to CEM be announced by EUROCONTROL soon. existing efforts on both the environmen- Working Arrangements and tal and operational sides must continue in further developments CEM Web Tool ever-greater collaboration to work towards The CEM Web Tool has been devel- solutions. Taking communities’ concerns on Workshops oped with a range of both internal and board early is vital and the CEM Working Following the recommendations of external stakeholders. Its purpose is to Arrangement process and supporting tools the first CEM Peer Workshop, organ- provide a harmonised, practical platform to can help to achieve this. ised jointly by EUROCONTROL and ACI facilitate core operational stakeholders at More information is available on: EUROPE last year and hosted by Vienna airports in their efforts to establish a CEM www.eurocontrol.int/environment & Airport, a ‘Getting Started’ workshop will Working Arrangement. Each CEM Working [email protected].

CEM is referred to as a recommended action in the joint guidance on noise mitigation published by CANSO and ACI World.

Jeff Poole, Director General, CANSO: “The aviation industry has achieved substantial and measurable reductions in noise over the last 50 years through a mixture of airframe and engine technology and operational efforts. But the problem still exists and we must make every effort to mitigate the impact of aviation noise for people on the ground, especially those living around airports.”

44 Airport Business Summer 2016 London Stansted. The smart choice. With a catchment of over 25 million people within a two hour drive, London Stansted Airport is the smart choice for London and the South East of England.

Superb passenger facilities | Easy and modern transport links £100 million redevelopment | 23 million passengers | 170 destinations across Europe, North Africa, Central and North America

www.stanstedairport.com Reflecting the dynamism and diversity of people AIRPORT PEOPLE at the heart of the airport business

Stansted marks 25 years with record growth and continued investment

Andrew Cowan, Divisional CEO, London Stansted Airport, interviewed by Ross Falconer.

deal in place with Ryanair, and are see- ing them growing rapidly. easyJet is also continuing to grow with a good route mix,” Cowan notes. “One of the things I would like to see over the longer term is transatlantic routes and also flights to Andrew Cowan, Divisional the Middle East. Getting that richer mix CEO, London Stansted Airport: “Airports, in my of carriers is one of our ambitions in the mind, have a symbiotic next 12 months. But I do think that the relationship with local main growth here will be from the low- communities, local businesses, and other cost carriers, which remain the heartbeat local stakeholders – they of the business.” support economic growth.” Significantly, British Airways has begun operating from Stansted for the first time, with five summer seasonal services to Faro, Malaga, Palma, Ibiza, and Berlin. It is, Cowan says, “a clear demonstration of the strength of demand that exists across the region.”

“Symbiotic relationship with ondon Stansted has many rea- Director of Manchester Airport. It is also local communities” sons to celebrate this year: the worth noting, in the context of the air- The airport has been a key catalyst for 25th anniversary of its opening in port’s continued development, that prior economic growth and jobs, helping connect L 1991, burgeoning traffic figures, to his MAG appointment Cowan was thousands of businesses along the London- and the arrival of British Airways’ first Chief Executive of Robertson Group – an Stansted-Cambridge innovation corridor with scheduled services from the airport, being infrastructure, construction and services the global marketplace, and securing vital among the most prominent. company operating throughout the UK. inward investment opportunities. Today, Stansted serves over 170 desti- Reflecting on the first two months in “Airports, in my mind, have a symbiotic nations and 23 million passengers a year, his new role, Cowan enthuses about the relationship with local communities, local compared with less than 50 routes and 1.1 “fantastic, passionate people here at businesses, and other local stakeholders million passengers when it opened in 1991. Stansted, who are committed to doing – they support economic growth,” Cowan It is the UK’s busiest single-terminal airport a great job” as well as “just how far the explains. “If you look at Stansted, about and firmly established in Europe’s top 25. airport has come in the last three years”. 50% of our traffic doesn’t originate from this Stansted is at the heart of a boom- Indeed, following MAG’s acquisition, the region, it originates from overseas. Therefore, ing catchment area, and since it was terminal has undergone an £80 mil- it is really important that we have a very acquired by Manchester Airports Group lion (€100m) transformation, along with strong relationship and understanding of the (MAG) in February 2013 has entered a an £11 million (€14m) upgrade to the community’s needs and the local economy.” period of unprecedented growth, adding Satellite One departures area. Stansted has grown to become the six million passengers. The latest figures “It’s a hugely exciting time in the avia- largest single employment site in for May appropriately show a 25th con- tion industry and I’m looking forward to Eastern England, with over 11,600 peo- secutive month of growth in the airport’s continuing the drive to attract new air- ple working at the airport. Meanwhile, 25th year, with a 2.7% increase, signalling lines to serve the vibrant London market of MAG’s current 1,400 employees, over that it is on track to handle a record 25 and burgeoning Eastern England region, 100 have worked at the airport for its million in 2016. and further improving the customer full 25 years. The commitment to com- Andrew Cowan joined London experience,” Cowan comments. munity can be vividly seen at Aerozone Stansted as Divisional CEO in April, Stansted has played a significant role Stansted – an education centre which bringing a wealth of very relevant expe- as a major London airport competing for opened last year to boost STEM skills rience. He was most recently Chief passengers and attracting new airlines (Science, Technology, Engineering and Strategy Officer for MAG with respon- over the past 25 years, during which the Maths) and showcase airport appren- sibility for the whole Group’s long-term sector has dramatically changed and ticeships and careers to young people. strategy, having joined in 2013 as Chief evolved following the emergence of the “The Aerozone is our flagship com- Operating Officer of MAG and Managing low-cost carriers. “We have a long-term munity project here at Stansted and it

46 Airport Business Summer 2016 Reflecting the dynamism and diversity of people at the heart of the airport business AIRPORT PEOPLE

Phase 2 of London Stansted’s £80 million represents a long-term commitment to our (€100m) transformation increased the choice of cafés, bars and restaurants community,” Cowan says. “Engaging with with the arrival of 12 new offers, including young people, particularly those living in airport firsts, traditional favourites, and areas close to the airport, is a vital part of the airport’s first-ever Escape Lounge. our community work. The aim of the cen- tre is to inspire young people to consider the varied apprenticeships and career opportunities within aviation, focusing on the vital STEM subjects that generate real prospects for young people and open their eyes to the fantastic opportunities avail- able on their doorstep.” Building on Stansted’s recent transfor- mation, which has seen the security area relocated and doubled in size, and the retail and food & beverage offer revital- ised, Cowan is looking ahead to an ongoing investment programme to improve passen- ger services and facilities. He explains that this will include upgrading hold baggage screening equipment, car parking facilities, check-in areas, and seating. While its 25th anniversary is an oppor- tune time to reflect on past achievements and progress, Stansted is clearly respond- ing to rapid growth with a firm focus on the developments needed to meet demand and secure a future that promises to be just as exciting and fast-moving as the past 25 years.

eezeetags is the new experience in the self service bag drop process. If you have any questions about this magic tag, please contact us. Phone +31 348 560 077, email [email protected]. Or visit our website www.eezeetags.com. GATWICK AIRPORT

London Gatwick’s £2.5 billion (€3.2bn) investment programme is transforming the passenger journey and putting travellers in control of their time at the airport, as Guy Stephenson, Chief Commercial Officer, explains to Ross Falconer.

Gatwick transformation “a glimpse into the future of airport design”

ondon Gatwick is halfway through a £2.5 billion (€3.2bn) investment programme, which is redevelop- L ing and transforming the airport to support rapid growth. Over 41 million passen- gers travelled through Gatwick in the last 12 months – a full decade ahead of predictions. The transformation is tangible across all aspects of the passenger journey. “Gatwick is investing in technology that will help speed passengers through the airport, while also improving their experience by reduc- ing queues and putting passengers in control of their time at the airport,” explains Guy Stephenson, Chief Commercial Officer, London Gatwick Airport. At the heart of this is an efficient check- in process. The airport recently opened the world’s largest self-service bag drop zone, increasing peak check-in capacity from 3,000 to 4,350 passengers per hour. Gatwick’s biggest airline, easyJet, is located in the new area and now has the space to move all of its South Terminal much simpler experience for passengers flights to the North Terminal, creating a flying with the airline. Guy Stephenson, Chief The technology enables travellers who Commercial Officer, London Gatwick Airport: “Gatwick is the have checked in online to take their bags ninth largest airport in Europe in straight to a machine upon arrival, where terms of passenger traffic, with they can print their luggage tag, apply it to 5.7% growth year-on-year in 2015. This is evidence of the success Gatwick Airport their bag and load it straight onto Gatwick’s in attracting new routes, which newly modernised baggage sorting system. are vital to the interests of the factbox The North Terminal now has 48 Materna airlines operating from Gatwick.” self-service bag drop units, with others ANNUAL PASSENGERS: located in the South Terminal. This means 41 million the check-in process can be completed in just a couple of minutes. needs, including visa checking, excess MAY 2016 PASSENGER “The new self-service bag drop has baggage payments, and the handling of TRAFFIC GROWTH: 5.8% been very positively received by pas- sporting equipment. sengers seeking to take control of eezeetags cooperated closely with KEY AIRLINE CUSTOMERS: their journey and avoid the queues,” Materna on the Gatwick installation, having easyJet, British Airways, Stephenson enthuses. “The area provides already enjoyed a successful collabora- passengers with a glimpse into the future tion on self-service bag drop installations Norwegian of airport design and enables them to for Lufthansa at Frankfurt, Munich and be early adapters to the most innovative, Hamburg airports. NUMBER OF ROUTES: state-of-the-art facilities.” “This is a very important milestone for 220+ Materna is Gatwick’s self-service bag eezeetags, and also for the airport and the drop partner, providing the kiosks and main user easyJet. London Gatwick will con- TOP 3 DESTINATIONS: hardware, and developing and hosting nect more airlines to this service and easyJet Barcelona, Dublin, the airline self-service bag drop applica- sees this location more or less as a blue- Malaga tion. Gatwick chose Materna because it print for all airports it operates at,” says Borry met the greatest number of the airport’s Vrieling, founder and Managing Director,

48 Airport Business Summer 2016 Gatwick recently opened the world’s largest self-service bag drop zone, increasing peak check-in capacity from 3,000 to 4,350 passengers per hour. Gatwick’s biggest airline, easyJet, is located in the new area. Materna provided the hardware, while eezeetags provides the bag tags.

eezeetags. “easyJet and Gatwick tested programme of work. “This summer we will WestJet, Air Canada Rouge and Tianjin several self-tagging possibilities and drew open the very latest and most sophisticated Airlines are Gatwick’s newest airlines, building the conclusion that eezeetags has the best security technology anywhere in the world, on the revolution of long haul, low-cost fly- performance, not only on quality and speed, with 10 new security lanes enabling 5,000 ing, which was so successfully pioneered by but even more on the passenger experience. passengers per hour to pass through secu- Norwegian from Gatwick. That is why we are cooperating on a planned rity,” Stephenson explains. “This will halve the “We are also thrilled to welcome Cathay European roll-out of self bag drop instal- amount of time currently taken, while main- Pacific back to Gatwick, and Emirates commit- lations, using eezeetags as the preferred taining the strictest security measures, and is ting three daily A380 services and an additional self-tagging bag tag.” another example of how Gatwick can accom- fourth daily service to Dubai,” Stephenson adds. It was, he adds, an easy connection modate increasing numbers of passengers “British Airways also continues to invest in its between Materna’s hardware and the from its existing infrastructure.” long haul services from Gatwick, launching new eezeetags. “Materna chose to use a special routes to New York, Costa Rica, and the first printer supplier for the Gatwick installa- “Long haul premier league” direct service to Lima from London in 30 years.” tion, giving the benefit of two XXL rolls of Gatwick is, of course, always looking for WestJet is providing 28 weekly flights eezeetags (675 pieces per roll) inside the opportunities to serve new markets, drive to Canada, while Tianjin Airlines is launch- kiosk. The benefit is that there is almost no competition between airlines and, as a result, ing a twice-weekly route linking Gatwick to downtime due to the simple reason that the create greater choice for passengers. Three Chongqing and Tianjin – the UK’s only connec- media is out of stock.” years of consecutive month-on-month growth tion to the two fast-developing Chinese cities. Alongside check-in and bag drop, indicate the success of its proactive route By seeking to eliminate queues and put Gatwick’s comprehensive investment across development strategy. passengers in control, Gatwick’s objective is to the airport journey takes in security, piers, “Gatwick is launching 20 new long haul move the original experience from something gate rooms, retail, food & beverage, and the routes in 2016, moving it into the premier that was to be endured to something that airfield. Initiatives to streamline the arrivals league of European airports that fly more than can be enjoyed. “The transformation we have experience include new e-gate technology in 50 long haul routes,” Stephenson enthuses. made in our departure lounges has created the immigration hall. “The long haul network is only expected to an environment which allows them to spend Transformation of the North Terminal is increase further as Gatwick grows and takes time in the way they want – doing some work, nearing completion, and a £30 million (€38m) advantage of new aircraft that can fly further or having a bite to eat and enjoying the shops,” investment in security is a big part of this without the need to change at a hub.” Stephenson concludes.

Summer 2016 Airport Business 49 Strategies for attracting and retaining THE AIRLINE CONVERSATION airline customers

aad Hammad, is the former CCO of easyJet, he is also a turnaround specialist who has led the transfor- S mation of Flybe as its CEO since 2013. Flybe is Europe’s largest regional airline, and the biggest domestic airline in the UK by far. But Hammad believes the UK Government is holding back the aviation industry and the wider UK economy. “The Irish Government published a National Aviation Policy in 2015, with a clear set of actions to drive the development and growth of Ireland’s aviation sector, this totally contrasts with the UK where there is no coherent or holistic national aviation policy or action programme. The whole avia- tion industry – including our airport partners Flybe’s Hammad (left): “The Regional Air Connectivity Fund contributed less than €9 million to start-up regional routes this year, whereas – should be arguing to have this corrected.” funding for the HS2 high speed rail link amounts to some €55 billion, yet High on Hammad’s agenda of issues is it will not connect London and Manchester for at least another 17 years.” punitive Air Passenger Duty (APD). Again Hammad contrasts the UK position with Ireland, which has abolished APD along with a number of other European states: “APD is a barrier to regional development Flybe boss appeals to and a barrier to tourism, it needs to be ditched completely, or at the very least made more equitable. Instead it is levied airports to help “ditch” Air disproportionately on regional flights – a typical domestic passenger can be Passenger Duty: “A barrier charged up to 19 times the tax per-kilome- tre of a passenger on a long-haul flight.” On another financial level Hammad says to regional development” a “rail-is-good-aviation-is-bad” attitude pervades across much of Europe and that this “unscientific bias” creates some star- Saad Hammad, the Flybe CEO talks to Airport Business tling policy inequalities. “Funding of the HS2 high speed rail link in the UK amounts to some €55 billion, yet it will not connect Money aside, Hammad says the stalled south east-based passengers or global pas- London and Manchester for at least another decision-making process on runway capac- sengers connecting through the South East.” 17 years. In the meantime, the Regional Air ity at either Heathrow or Gatwick has “dried In an incredibly radical move, Hammad Connectivity Fund that does focus on start- up the provision of affordable slots for has even made formal proposals to operate up routes needs to be much bigger – this regional routes and those served by smaller scheduled services from RAF Northolt (12km year the Fund contributed less than €9 mil- aircraft – some guarantee needs to be made north of Heathrow) as an interim solution lion to start-up regional routes. It also needs that these slots will be viably available, until a new runway is built. “This would give to fund permanent connectivity, as well as ensuring that a future hub airport in London some of the immediate connectivity benefits additional frequency investments on existing is a truly national and European asset, rather of a new south east runway with none of the regional air routes.” than something built solely to serve UK environmental disadvantages.”

MAY 23 2016: Flybe extends European connectivity for Dundee Airport, one of 11 Scottish airports operated by Highlands and Islands Airports Limited (HIAL). Featured in the ribbon cutting was Humza Yousaf (second left) the brand-new Minister for Transport Scotland and the Islands, and Inglis Lyon, Managing Director of HIAL (far right, kilted). Flybe is Europe’s largest regional airline with 214 routes serving 10 countries from 75 departure points covering 38 European airports. For this summer season the airline has launched 22 new routes, including eight new routes from a new base at Doncaster Sheffield Airport. A new route between Norwich and Exeter is the first to be operated under the UK Government’s Regional Air Connectivity Fund.

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Explore more at: www.sita.aero/smartpath

ABOVE. BEYOND. Recognising progressive ideas in action INNOVATION SHOWCASE transforming airport performance and reputations

Passengers at Geneva Airport trials first of its Geneva Airport have been kind robot bag drop receiving help with their bags, thanks to a trial of a pioneering technology and artifi- building. Touching connected to the cor- bag drop robot. The cial intelligence, bags Leo’s bag drop interface rect flight. The doors of robot, called Leo and are collected, checked opens the baggage the robot can only be re- developed by SITA and in, transported and compartment doors to opened by the operator BlueBotics, is being loaded onto the cor- allow passengers to unloading the baggage trialled at Terminal 1. It rect flight without ever place their bags inside. in the airport. is a fully autonomous, having to enter the After the passengers Massimo Gentile, Head self-propelling terminal building or have scanned their of IT at Geneva Airport, baggage robot that has be directly handled by boarding passes, the said: “In a busy airport the capacity to anyone other than the tags are printed and such as Geneva Airport, Leo is a fully autonomous, check-in, print bag tags passengers themselves. can be attached to the use of a robot such self-propelling baggage robot and transport up to two Leo – named after the the bag. With the bags as Leo limits the number that has the capacity to suitcases with a Italian Renaissance loaded and tagged, of bags in the airport check in, print bag tags and transport up to two suitcases maximum weight of inventor and engineer the compartment door terminal, helping us concurrently. 32kg. It also has an Leonardo da Vinci who closes and Leo displays accommodate a growing obstacle avoidance built what is now rec- the boarding gate and number of passengers capability, enabling it ognised as the world’s departure time. Leo without compromising to navigate in a first robot – comes then takes the bags the airport experience of robotics to make in baggage, providing high-traffic environ- to the assistance of directly to the baggage inside the terminal. passengers’ journey a directions or helping ment such as an airport. passengers as they handling area where Leo also proves the little more comfortable, them through the secu- Using robotics approach the terminal they are sorted and case for increased use whether it is checking rity process.”

INNOVATION SHOWCASE Travellers across Europe stand to benefit from a range of new and inventive projects, from a robot bag drop to a passenger-focused “innovation challenge”, as Ryan Ghee reports.

Travellers flying Heathrow’s new from Heathrow Airport’s EntertainMe kiosks Terminal 5 this summer will be able to offer pre-flight download movies, movie downloads magazines, newspapers and destination video guides to their iPhones with their contactless Heathrow’s iconic or iPads using new credit or debit card. Terminal 5, which media kiosks. Once they have down- serves more than 30 The Heathrow loaded the content, million passengers EntertainMe kiosks, passengers can enjoy it a year. We are very located at gate level during their trip with- excited about this in each of the three out needing access to newest addition to Terminal 5 satellites WiFi or data services. Heathrow and look during the initial trial Roberto Segala, forward to seeing period, will host a Heathrow Airport’s our customers’ reac- selection of free and Head of Commercial tion to this innovative paid content. SITA, Services, said: “We product.” which has developed are constantly looking the kiosk alongside to enhance the travel Orange Business experience for passen- Services and Adaptive gers at Heathrow and Channel, says down- these new EntertainMe The Heathrow loads will only take kiosks designed by EntertainMe kiosks around one minute SITA will provide a will host a each. unique entertain- selection of Passengers can simply ment solution for our free and paid select their content on customers. content for Apple devices. an interactive screen “The initial trial and pay via ApplePay or will take place in

52 Airport Business Summer 2016 Recognising progressive ideas in action transforming airport performance and reputations INNOVATION SHOWCASE

Fraport has launched the Fraport invites travellers to inspire next wave of innovation “Frankfurt Airport means Fraport is in Fraport’s corporate happen”, we are now which will pick the win- specific aspects of Innovation Challenge”, intentionally opening principles,” explained actively looking for ners of the Innovation the airport experi- providing travellers up its innovation Claudia Uhe, Head of fresh ideas for Frankfurt Challenge. ence – such as arrival, with an opportunity to processes to generate Fraport’s Corporate Airport. We want to According to Fraport, departure, transfers put forward their own external ideas for Development, give passengers and there are no lim- or visits – or the travel creative ideas to help innovations in a Environment and visitors in particular its on the creativity process as a whole. In improve the passenger modified crowdsourc- Sustainability the opportunity to that participants can addition to services experience. The ing approach. department. actively co-create their apply while helping and entertainment, competition is based “Innovation is key for “In keeping with our airport as a place full of to shape the airport environmental and sus- on the “open innova- our competitiveness new slogan, “Gute positive experiences.” of the future. Ideas tainability issues will be tion” principle, which and therefore anchored Reise! We make it Uhe will chair the jury, can address either considered.

€10m investment to create more passenger-friendly Dublin Airport T1

Dublin Airport Terminal 1 Arrivals Hall windows to allow more for the front of area and services such Dublin Airport has revealed and façade. The natural light to flood Terminal 1. as tourist informa- Managing Director plans for the renovations include the terminal, new When the work is fin- tion, onward travel and Vincent Harrison said: €10 million the removal of desks flooring, a replacement ished, all restaurants information desks will “We are upgrading redevelopment of the currently situated near ceiling and a facelift will be located in one be grouped together Terminal 1 on a phased to help create a more basis and we have passenger-friendly already enhanced and intuitive airport the Departures Floor. The €10 experience. We are now turning million Also, screens currently our attention to the investment positioned in front of Arrivals Hall. Our goal includes the removal the Arrivals Hall exit is to greatly improve of desks doors will be removed the overall look and currently so that customers feel for our custom- situated near windows to meeting and greeting ers. We are confident allow more friends and family will that, when completed, natural light have an unobstructed the renovations will to flood the terminal. view as they come significantly enhance through from the bag- the ambience in that gage hall. area.”

Star Alliance announces major baggage and self-service standards investment

Star Alliance providing faster and automated travel docu- costs at all of the 1,300 has announced more accurate ment validation. These airports the alliance that it will information for our standards will not only serves today. “This initia- invest in customer service provide smoother service tive represents another multi-million euro agents. As ever, our to the alliance’s custom- industry first and is cre- technology projects to ultimate goal is to ers, but also reduce ated in full support of help improve and align provide the best infrastructure require- the IATA Fast Travel man- back-end systems for possible service to our ments and handling date,” Schwab said. its 28 member airlines. travellers,” explained An Alliance IT hub for Mark Schwab, CEO Star baggage will be Alliance. created and is The Chief Executive scheduled to enter Board has also operation by the end endorsed the develop- The new baggage and self-service of 2016. “We believe ment of standardised standards will provide smoother modern technology processes for off-air- service to the alliance’s customers and can be of tremendous port and self-service reduce infrastructure requirements and handling costs at the 1,300 assistance in check-in, for fast bag airports Star Alliance serves today. significantly reducing drop technology at the number of airports, for baggage baggage issues and self-tagging and for

Summer 2016 Airport Business 53 KRAKÓW AIRPORT

ith its gripping historical, mythical and yet artistic Kraków eyes long haul nature, Kraków – Poland’s W second largest city – attracts more and more attention each opportunities year. So it comes as no surprise that Kraków Airport has been experiencing significant traffic growth this year. Its 4.2 million passengers in 2015 repre- Radosław Włoszek, acting CEO, Kraków Airport, sented 10% growth, while the first quarter interviewed by Marta Dimitrova. of 2016 saw 18% growth. “Airlines which introduced connections at Kraków in 2015 – KLM, British Airways and Swiss – almost doubled their activities this year,” says compete with the current network.” companies (over 300 records), loyalty pro- Radosław Włoszek, acting CEO, Kraków Ryanair is Kraków’s biggest carrier, and gramme passengers (over 10,000), local Airport. “Additionally, the flights intro- easyJet its second biggest, and LCC authorities and tourism boards. We also duced in the 2015/2016 winter season, traffic currently accounts for about 60% use our social media channels to promote for example to Tenerife, Gran Canaria of the total. It is a proportion Włoszek airline products.” (Ryanair) and to Olsztyn (SprintAir), will believes reflects market expectation Indeed, with 30,000 fans on Facebook remain in the summer schedule. We have and passenger demand. He describes a and 2,000 followers on Twitter, social been experiencing a record number of strategy with an “emphasis on provid- media is a key promotional tool. passengers this year, and we hope to ing our catchment area with the most exceed 4.7 million.” desirable direct air services, and ena- “A world-class product Meanwhile, the airport welcomes bling convenient access to our region for passengers” four new carriers in 2016 – SAS, Iberia, for all inbound traffic with competitive Włoszek articulates a firm focus on the Air France and Aegean – which are market conditions.” passenger experience and digital com- significant milestones in the airport’s The airport’s data shows the biggest munications are the cornerstone. Free, growth strategy. market potential for routes includ- unlimited WiFi is available to all airport cus- “As part of our route development ing Geneva, Venice, Istanbul, Lisbon, tomers; the free smartphone app provides strategy we see further development Nuremberg and Marseille, as well as live information on flight status and airport of incumbent carriers in terms of new some non-European destinations such as amenities; and digital screens display arrival air services, additional frequencies, and Chicago and a Middle East hub. and departure information, public transport larger aircraft operated, as well as attract- To encourage airlines to develop ser- timetables, a live flight tracker, and Kraków ing new airlines,” Włoszek explains. “We vices, Kraków Airport offers tariff and Airport TV. believe our market is large enough to marketing incentives. “Our tools aim to In August there are plans to install new attract an additional based low-cost car- strengthen sales and promotion channels, readers for automated boarding pass con- rier to operate services that would not and to reduce costs in the initial period, trol, and a new self-service bag drop system. as we understand the risk associated This builds on a €120 million investment with launching a new service or increas- in an extensive modernisation, including ing frequency,” Włoszek comments. extension of the passenger terminal, new “We support carriers by providing them taxiways and apron expansion. The first Kraków Airport with access to our databases of local phase of the extended passenger terminal factbox

2015: 4.2 million passengers

2015 PASSENGER TRAFFIC GROWTH: 10%

2016 PASSENGER TRAFFIC GROWTH (Q1): 18%

KEY AIRLINE CUSTOMERS: Ryanair, easyJet, Lufthansa, LOT Polish Airlines, Norwegian

NUMBER OF ROUTES: 60+

TOP 5 DESTINATIONS: London, Warsaw, €120 million has been invested at Kraków Frankfurt, Oslo, Munich Airport in an extensive modernisation, including extension of the passenger terminal, new taxiways and apron expansion.

54 Airport Business Summer 2016 KRAKÓW AIRPORT

opened last year, alongside a direct train connection to the city centre. “The new Radosław Włoszek, acting CEO, Kraków Airport: part of the terminal delivers a world-class “This year, both parts of product for passengers, with more space, the terminal – the new and more baggage carousels, shops, res- modernised parts – will be integrated. Consequently, taurants and other facilities,” Włoszek Kraków Airport will further explains. “Since opening we have been improve the standard of observing a significant surge in our ACI the services offered to our passengers, and enable the ASQ rankings, which confirms the satis- generation of additional faction of our clients.” non-aviation income To briefly summarise what else is new: from retailers that have expanded their offer in the new airport premises.” • Passenger boarding bridges (PBB) have been installed at Kraków Airport for the first time. There is presently one PBB available for non- Schengen operations and a second one for to build a new runway. The estimated Schengen operations. PLN 250 million (€60m) investment in the • ‘Kiss & Fly’ areas have been introduced in 2,800m runway is planned to be com- front of the terminal, where parking for a few plete by 2021. The airport is about to start minutes is free of charge. “This year, both parts of the terminal – a stakeholder consultation process on the • Centralised security control for all the new and modernised parts – will be two shortlisted proposals for developing departures. integrated,” Włoszek notes. “Consequently, the runway. • Fast-track security is free of charge for pas- Kraków Airport will further improve the For now, Włoszek adds, Kraków Airport sengers with reduced mobility, business standard of the services offered to our is focused on the following priorities: passengers, and members of the Kraków passengers, and enable the generation of “Completing modernisation of the ter- Airport loyalty programme. additional non-aviation income from retail- minal, increasing non-aviation revenues • The Visitor Centre provides a place for ers that have expanded their offer in the based on the new infrastructure, develop- passengers to obtain information about new airport premises.” ing the new runway project, acquiring a transportation and accommodation in Kraków Meanwhile, at a general meeting of new based carrier, and developing oppor- and the wider Małopolska region. shareholders in May, plans were approved tunities for new long-haul services.”

Already proven. Always innovating.

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amburg’s strong economy is Michael Eggenschwiler, CEO Hamburg Airport, what makes the market in the region so exciting for airlines, interviewed by Marta Dimitrova. H both in terms of business and leisure travellers. And this is only one of the many reasons behind Hamburg Airport’s success. More routes, more comfort, and a Hamburg Airport an important further increase in service quality are also contributing to its continued development. economic driving force The figures are testament to this success – the airport handled a record 15.61 million passengers last year, which represents 5.8% growth. “Our employees made a very important contribution to this success,” explains Michael Eggenschwiler, CEO Hamburg Airport. “They have achieved a great deal, and I am proud of the team spirit of the workforce.” Stable demand is expected in 2016, con- solidating the strong growth experienced in recent years. Eggenschwiler predicts a traffic increase of 1-2% this year. “Innovative, environmentally-conscious, exemplary” – three words that perfectly outline the principles of Hamburg Airport, and this, Eggenschwiler says, is precisely reflected in the airport’s investment activi- Michael Eggenschwiler, CEO Hamburg Airport: “The variety ties. It will this year install new, common use in our route network is one of Hamburg Airport’s strengths. bag drop kiosks, while last year it introduced Passengers have a wide range of airlines, and therefore of price and service levels, to choose from.” a digital shopping service – FillMyFridge.de – which enables passengers to order groceries for collection on arrival. Hamburg will also comments. “Our focus is on the German Meanwhile, Hamburg Airport is also soon launch a jointly-developed smartphone and European markets. Individual long-haul investing in passenger comfort by remod- app with Munich, Düsseldorf and Stuttgart routes are important and round out the elling the waiting areas in the passenger airports, providing travellers with services and network. Especially in view of the estab- pier with comfortable seating and numer- added-value at all four airports. lishment of new aircraft types such as the ous power and USB connections. “Our Hamburg Airport prides itself on having Airbus A350 and A321neo, I see potential waiting areas should meet a wide range a great balance between full-service and for further long haul connections here.” of passenger needs. Technologically- low-cost carriers. “Our route network is char- The airport supports new routes with equipped business zones are alternated acterised by its connectivity,” Eggenschwiler an incentive programme and market- with lounge areas for holidaymakers,” ing support. “This has enabled us to offer Eggenschwiler says. a stable route network with more than These developments are coupled with a 120 destinations in recent years. And with firm commitment to environmental sustain- just one transfer, passengers can reach ability. Hamburg Airport is accredited at some 900 destinations around the world,” Level 3 Optimisation of ACI’s Airport Carbon Eggenschwiler adds. Accreditation. The Mobility Concept 2020, for example, involves switching at least 50% of €120 million investment in the entire airport vehicle fleet to alternative main apron energy sources by 2020. “We have already A challenging project is seeing €120 reached 35%,” Eggenschwiler enthuses. “And million invested in infrastructure modernisa- we support environmentally friendly vehicles tion in the period to 2020. Refurbishment for passengers, too – electrically powered of the main apron will be carried out in 10 vehicles can park directly in front of the staggered phases to minimise the impact terminals free of charge. I personally have a on flight operations. The first construction hydrogen-powered car.” phase will encompass around 59,000sqm Hamburg Airport serves as an important on the southern apron and terminal area, driving force for the economy and a major and is scheduled to be complete in July. The employer for Hamburg and the region. The second phase, encompassing the area adja- airport will further expand its service to pas- Michael Eggenschwiler, CEO Hamburg cent to the southern passenger pier, will be sengers with a view to the changing needs of Airport: “Our focus is on the German and European markets. Individual complete by the end of 2016. Eggenschwiler the digital world. “Whether you are a business long-haul routes are important and explains that the apron will be fitted with traveller or a holidaymaker, we will soon be round out the network. Especially a modern “Follow the Greens” guidance offering more options and better network in view of the establishment of new aircraft types such as the Airbus system, where rows of green lights inserted connectivity if you want to go online at the A350 and A321neo, I see potential for into the surface guide pilots to take-off or to airport – free of charge, without restrictions,” further long haul connections here.” allocated parking positions. Eggenschwiler concludes.

56 Airport Business Summer 2016

OLBIA COSTA SMERALDA AIRPORT

Olbia focused on “quality of services and airline network diversification”

2016 is a turning point for Olbia Costa Smeralda Airport. Its CEO Silvio Pippobello outlines the airport’s infrastructure development plans, and its strategies to enhance the passenger experience, to Marta Dimitrova.

ardinia is no longer the “best kept aim to maximise its profitability by combining boost demand with various marketing activi- secret in the Mediterranean”. “It is excellence in airport operations and com- ties, such as participating in tourism trade becoming a mature tourist destina- mercial space optimisation, and by adapting fairs, and online promotions. S tion among European travellers, its value proposition. Last year it opened “In this particular moment, we see strong perceived as sunny, safe, with an uncontami- three new food & beverage outlets. With nine potential from the Scandinavian market, nated nature, and rich in history, tradition and F&B points in total, the airport clearly strives especially from Finland which is currently gastronomic excellence,” enthuses Silvio at differentiating its offer and meeting travel- unserved, and from Switzerland,” Pippobello Pippobello, CEO Olbia Costa Smeralda Airport. lers’ expectations. “The objective for the next notes. “The latter has experienced strong This year seems to be a turning point not only two years is to boost non-aviation revenues growth in the last four years and we believe for the airport, but also the entire tourism industry to above 50% of the total, from the current there is space for further development.” of the region. Passenger numbers have been 45%,” Pippobello comments. Each year the airport publishes an growing steadily since 2010, with a record 2.2 mil- The focus on the traveller experience incentive scheme based on its network lion in 2015, and the airport’s team is positive that has led to several innovative initiatives. One development strategy, in order to then target growth will continue throughout 2016. In fact, an example is the “Airport Angels” project – unserved and underserved routes with high upsurge in passenger growth is expected, with a dedicated staff available during peak hours potential and establish the carriers willing to double-digit increase of 15% forecast this year. who are trained to assist passengers. Another operate those routes. So far in 2016, Olbia Costa Smeralda has added creative way to enhance spirits at the airport Average annual traffic growth of 5% is 16 new routes to its network, which already is “Artport”, a permanent art gallery with new forecast over the next five years, and infra- counted 90 connections with over 30 airlines. exhibitions every month. Starting from this structure developments are planned to meet The airport is constantly aiming to deliver year, Olbia has also launched a social media future demand. Work has already started on the best quality of service to its customers, contest called “Busk in Olbia Airport’, allowing a 250m runway extension. “We are planning and improving the passenger experience local performers, voted for online, to perform a gradual terminal enlargement that will align throughout all airport processes is a key goal. in front of passengers to create a sense of available space with traffic growth projec- “Our strategy has been focused on three excitement in the terminal. tions,” Pippobello adds. “This infrastructure main streams: quality of services (aviation and Olbia is one of the most seasonal airports improvement, besides increasing safety non-aviation), airline network diversification, in Italy, resulting from peak leisure demand. levels, will further enlarge our commercial and strong integration with the territory and 70% of traffic is concentrated in the four opportunities, allowing long-haul operations tourism stakeholders,” Pippobello explains. summer months. However, the airport has with widebody aircraft.” In 2014, the airport carried out an exten- identified markets with traffic potential during Olbia’s focus as it approaches its busi- sive commercial development plan with the the mid-low season and is working hard to est summer months is on being prepared to deliver the highest quality of service to pas- sengers. “It will be important to combine high operational standards, avoiding congestion The island of Sardinia is becoming increasingly competitive that might reduce the available time in the as a tourist destination. Olbia Costa Smeralda Airport’s traffic has been growing steadily since 2010, with a record 2.2 million commercial areas, and thus increase passen- passengers in 2015. A further 15% growth is forecast this year. ger penetration,” Pippobello concludes. INNOVATIVE. ENVIRONMENTALLY RESPONSIBLE. EXEMPLARY. As one of Europe’s most modern airports, Hamburg Airport offers its customers state-of-the-art infrastructure, with buildings and technological facilities meeting the highest standards. Plenty of natural light, short walking distances, ease of navigation and first-class service make Hamburg Airport popular with passengers.

www.hamburg-airport.de

ACI_Anzeige_01_06.indd 3 03.06.16 10:35 OUTSIDE IN Insights from close, but not inside, the airports business

“If Tesla is a car, citizenM is a hotel”

Michael Levie, Chief Operations Officer, citizenM Hotels, interviewed by Ross Falconer.

here’s a wave of disruption sweeping across the travel land- scape. Customers are asking for personalised journeys that deliver Michael Levie, Chief T Operations Officer, what they want, when and where they citizenM: “We are want it. The opportunities are huge, and continuously looking at the pace of change is unprecedented. potential new airport locations. The key criteria Perhaps the most famous disruptor is that the hotel must be in the hospitality industry is Airbnb, and terminal-linked – that’s communal spaces form the social heart citizenM could have a similar impact. It the showstopper.” of each hotel, and Levie emphasises the is challenging traditional perceptions of social aspect, which is so important to luxury in the hotel space, with an empha- modern “mobile citizens”. Indeed, there sis on appealing to the mobile, connected are no tea or coffee-making facilities in traveller. Indeed, the ‘M’ in citizenM stands what the contemporary car owner is look- the rooms, to encourage travellers to uti- for ‘Mobile’, and this approach resonates ing for. If you look at the reaction of the lise the communal areas and 24-hour food through all aspects of the hotel experi- automotive industry, the manufacturers all & beverage offering. ence, from the one-minute check-in that is have a hybrid vehicle now.” The social aspect extends to a proactive reminiscent of self-service check-in at an citizenM is striving to create a similar social media and digital communications airport, to the free unlimited WiFi, and the point of difference in the hospitality indus- strategy. This includes a digital maga- in-room tablet mood pads, which control try and, in doing so, is attracting brand zine, and citizenM encourages bloggers the TV, music and ambient mood lighting. evangelists in the same way as companies and other social media influencers to visit citizenM currently has nine hotels like Tesla and Apple. “citizenM, like any its hotels and share their experiences. operational and nine under construc- hotel, sells a night of sleep. But we are citizenM has almost 180,000 ‘likes’ on tion across Europe, North America and different in service proposition and focus,” Facebook and about 30,000 followers on Asia Pacific. It primarily acts as owner- Levie explains. “Frequent travellers under- Twitter, which it uses for promotions as operator of its hotels, but is also open to stand how to use technology, so we use well as real-time advice and support. joint ventures, leases and management it to facilitate efficiency. Our one-minute Looking ahead, Levie explains that agreements. The strategy is to create a kiosk check-in eliminates the frustrations the strategic expansion plan envisages global portfolio of hotels in prime metro- of a long check-in process. It’s in line with doubling in size within the next five years, politan locations and, crucially, at major what airports are doing in streamlining the focusing on Europe, North America and international airports. The very first citizenM whole end-to-end process.” Asia. “We are continuously looking at Hotel was, in fact, opened at Amsterdam Stylish surroundings are similarly impor- potential new airport locations. The key Airport Schiphol in 2008, and Paris CDG was tant. The citizenM hotels are characterised criteria is that the hotel must be terminal- added to the portfolio in 2014. Key metropoli- by full glass facades and contemporary linked – that’s the showstopper. We’re tan locations, meanwhile, include Glasgow, art and photography that convey the crea- working on a couple of opportunities as London, Los Angeles, New York, Paris, tive energy of the location. Light-filled we speak,” he concludes. Seattle, Shanghai and Taipei. Michael Levie is co-founder and Chief citizenM opened its second airport hotel at Operations Officer of citizenM. In conver- Paris CDG in 2014. The key criteria for its airport sation with Airport Business, he speaks locations are that they are terminal-linked, and eloquently about appealing to “a frequent the Paris CDG hotel is right at the heart of the airport and close to the RER station. traveller that is social, tech-savvy, worldly, and urban.” A career spent with inter- national hotel chains, including Sonesta Hotels and NH Hotels, has helped inform this approach, identifying and responding to the needs of today’s urbane travellers. Levie draws an interesting paral- lel: “If Tesla is a car, citizenM is a hotel.” Innovation is at the heart of this com- parison. “It is a distinct parallel,” he says. “Tesla was a point of departure for the automotive industry, more in tune with

60 Airport Business Summer 2016 summer autumn winter spring 32°C 19°C 17°C 24°C Olbia Airport Your Gateway to the Paradise

Olbia Airport serving 2.2 million passengers to over 50 destination in 2015, connected with 17 countries by more than 30 airlines is the main International Airport in Sardinia.

© photo by instasardegna

Olbia Airport www.aeroportodiolbia.it Sardinia Please contact [email protected] for your inquiries AIRPORT OPERATIONS

n 26 January 2016, an aircraft, operating as a medical cargo Zodiac Arresting Systems’ plane, departed from Willow O Run Airport in Detroit. At 04:05, when landing, the Falcon 20 overran EMAS records 10th successful Chicago Executive Airport’s main run- way, RW16, nearly entering a four-lane highway, before it was safely stopped aircraft save by one of the airport’s two EMASMAX® Engineered Material Arresting Systems Kevin Quan, Vice President, Sales & Marketing, Zodiac Arresting (EMAS). There were no injuries to the Falcon 20 pilot and co-pilot and only mini- Systems America, interviewed by Marta Dimitrova. mal damage to the aircraft. What is more, after the aircraft was extracted from the EMASMAX bed, the runway was reopened Today, ZASA has nearly 115 EMASMAX area is that it requires far less space than for use that same afternoon. installations at 66 airports worldwide and having to acquire land and build out or give This successful save at Chicago the product continues to gain accept- up runway space to get the required runway Executive Airport not only proved the ance as more and more airports see the safety area (RESA) length. “This benefit may reliability of EMASMAX, which had previ- value of this safety technology. “We are come in the form of cost savings for the air- ously saved nine aircraft at commercial in discussions with a number of airports port or allow a space-constrained airport to airports during real emergency overrun in several continents and there has been benefit operationally by increasing runway situations, but also marked its landmark an increase in the number of requests length through reduction of standard RESA 10th successful aircraft save, proving the from airports and consultants to evaluate when an EMASMAX is installed,” Quan says. effectiveness of the product in safely the benefits of the EMASMAX solution,” Meanwhile, ZASA is also in the early stopping a range of aircraft. Quan comments. stages of research and development of “We were ecstatic to see another So, how does it work? An EMASMAX new products, which, Quan explains, will EMASMAX bed perform as predicted and arresting system consists of a bed of again be focused on airport safety and are successfully saving lives as it has been engineered, low-strength cellular cement based largely on feedback from airports on designed to do,” explains Kevin Quan, blocks that can be placed at the end of a the challenges that they face today. These Vice President, Sales & Marketing, Zodiac runway to stop overrunning aircraft in emer- include: an electronic inspection tool for the Arresting Systems America (ZASA), a sub- gency situations. Each EMASMAX arrestor EMASMAX arrestor beds, RCAM (Runway sidiary of Zodiac Aerospace. “Our product bed is specially designed to stop the given Condition Assessment Matrix) training, and has a perfect record of stopping 10 out of fleet mix that operates on that runway. The airport mapping technology, all developed 10 aircraft with minimal aircraft damage arrestor bed will reliably crush under the by implementing partnerships with aviation and little to no injuries to passengers.” weight of an overrunning aircraft with mini- industry experts. First introduced back in 1996, the mal aircraft damage and little to no injuries 10 out of 10 aircraft saves is, indeed, product’s predictable performance and to passengers. This has been the case in all an impressive achievement, and ZASA is reliability has resulted in a perfect safety 10 EMASMAX aircraft saves to date. already looking ahead. record that has saved 245 lives and But what makes EMASMAX so unique “We plan on continuing our introduction gained the trust of airports worldwide. compared to the traditional runway safety of the benefits of EMASMAX technology to more and more countries. We also would like to broaden our product offering of airport safety solutions to our customers,” Quan concludes.

Zodiac Arresting Systems’ EMAS has marked its 10th successful aircraft save after one of Chicago Executive Airport’s two EMASMAX Engineered Material Arresting Systems (EMAS) safely stopped an overrunning Falcon 20 aircraft on the departure end of the airport’s main runway. “What is so special about this particular save is that it involved a lighter weight aircraft, which proves the effectiveness of our product in safely stopping a range of aircraft,” says Kevin Quan, Vice President, Sales & Marketing, Zodiac Photo courtesy of Chicago Arresting Systems America. Executive Airport

62 Airport Business Summer 2016 The airport industry is changing at warp speed. The traffi c numbers we see today, will double within the next 15 years. This is a challenge for the entire industry, but also brings opportunities.

ADB Safegate is now one company – together to help you seize these opportunities. With the largest product portfolio on the market, and excellent operational knowledge, we are ready to boost airport performance all over the world. More and faster movements, without the need for expanding the infrastructure. Enjoy the journey – together towards the future. TOGETHER TOWARDS THE FUTURE

adbsafegate.com AIRPORT OPERATIONS

s passenger numbers grow, airports need to increase In March it was announced that ADB Group and Safegate throughput and safety, and do Group were uniting to form ADB Safegate. The mission is to A so in the most efficient way provide customers with accelerated airport performance all possible. The unified ADB Safegate applies an operational view to make the way from approach to departure, as Christian Onselaere, the different parts of the airport work CEO ADB Safegate, explained to Ross Falconer. together seamlessly. “The uniqueness of our offer lies in our coverage of the gate, the airfield and the ATC, with appropriate state-of-the-art solutions and integration,” says Christian Onselaere, CEO ADB Safegate. “We will Enabling safe, efficient, retain a sharp focus on the airside while addressing an end-to-end strategy from sustainable airport operations approach to departure. We have sup- ported major airports around the world in finding solutions to their challenges in the most cost-effective and sustainable way.” Indeed, ADB Safegate serves over 2,000 airports worldwide, including major European hubs like London Heathrow, Frankfurt, Paris CDG and Munich. A recent project in Lahore took an operational view to weather-proof the airport, significantly increasing the number of aircraft move- ments in low visibility. The company is also supporting Abu Dhabi International Airport as it embarks on one of its most ambitious expansion projects. “We help the airport create addi- tional capacity to manage traffic growth at its existing terminals, while maintaining world-class standards of airside safety Christian Onselaere, and compliance,” Onselaere explains. CEO ADB Safegate: “After a survey, ADB Safegate is rede- “Our combined signing the existing airside infrastructure portfolio creates a and optimising the airport’s AGL systems, more comprehensive range of solutions and including lighting, power, control, and superior service for surface guidance systems. As the main customers. We are contractor, we are responsible for design, striving to become a truly global company, construction, operation and maintenance using existing strong of AGL works and service.” performance. “Because of the unpredict- footholds, to develop Of course, every airport is different and ability and inter-dependencies of the significantly in high- growth regions.” one solution will not fit all. This means inte- systems and processes involved, most grated solutions must be tailored to each of the process owners add a buffer of airport’s demands, environment and busi- extra time for eventualities outside of how airports can seize opportunities to ness goals. “Existing infrastructure often their control. All of these buffers in the enhance operational performance around contains hidden and unused capacity that chain of events add up and create poor the key pillars of safety, efficiency and can be released with a holistic view of the performance,” Onselaere adds. “One way sustainability. A new era of intelligent, airport, and therefore we apply an advi- to reduce added and costly buffers is to highly integrated airport operations truly sory, consultative approach to create the incorporate predictability into the system. has the potential to raise performance right solution and propose a cost-effective By interchanging data of estimate, target across the airfield, gate and tower. way to resolve the airport’s most pressing and actual times between the sequen- “Beyond 2016, our strategic focus will challenges,” Onselaere notes. tial and the parallel operational steps, be securing our position as a real partner This can encompass every aspect of there will be fewer unknowns to buffer for airports, from the airfield to the tower air traffic control and guidance, from for. This is one of the cornerstones of and gate, and building on our integrated approach, runway and taxiway lighting to Collaborative Decision Making (CDM) and solutions and facilities management tower-based traffic control systems, to here our advanced docking systems can capabilities,” Onselaere concludes. “We intelligent gate and docking automation. play an important role in providing data to will also leverage our R&D resources The aim is always the same – to use an operational personnel, and contribute to across combined areas of expertise to operational view and optimise the opera- major cost savings. We see an interesting drive innovation in product and system tional procedures, and thereby airport future for data harvesting and visualisa- development, to capture new opportu- performance. tion in our industry.” nities and investments being made to Building predictability into the system Our discussion with ADB Safegate pro- streamline traffic management in the is key to this goal of improving airport vides just a few compelling insights into world’s biggest airspaces.”

64 Airport Business Summer 2016 ZAS Airport Business Ad Summer 2016 REV.pdf 1 6/2/2016 1:06:33 PM

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• Gate Equipment • Ground Support Equipment +44 208 587 0666 - United Kingdom +852 3966 1360 - Hong Kong • Maintenance www.jbtaerotech.com • Management Technologies +1 801 627 6600 - Ogden, Utah U.S.A. 25 YEARS OF ACI EUROPE

he week of 14 to 21 April 2010 stands out in the memories The Week The Air Stood Still of many people – within ACI T EUROPE, within aviation and beyond, among the millions of air travel- By Robert O’Meara lers that were affected. The people of Iceland remember it vividly too, for it was the week when one of their volcanoes – the tongue-twistingly titled Eyjafjallajökull – introduced a new threat to European airspace: volcanic ash. At first, it was just a minor story about vol- canic activity in Iceland, but over the course of 26 hours, European mobility broke down, air space by air space, as an untested methodology for analysing the threat of volcanic ash was replicated by civil aviation authorities across the continent. At its worst moment, the threat of vol- canic ash paralysed 313 airports – about 80% of the European airport network. Most of Europe’s airlines didn’t have a single aircraft in the sky at that point, for the first time in over 65 years. More than 10 million passengers affected all had one thing in common – they couldn’t get to where they needed to go. Representatives of ACI EUROPE spent most of that weekend in EUROCONTROL, in high-level discussions with the European Commission’s Transport Directorate (DG MOVE), EUROCONTROL, in close cooperation with the European the Spanish Presidency of the EU, the Commission, hosted a series of meetings Airports ensured the safety and Association of European Airlines (AEA) and and one particularly decisive teleconfer- comfort of many passengers, with some providing beds, blankets, bottles of a few others. ence on 19 April with experts, Member water and medical support, and others EUROCONTROL has several roles, but States, air navigation service providers also provided free internet access (a in the context of the volcanic ash cloud, and industry representatives (including novelty in 2010 which has since become a staple!) and even entertainment. its role in flow management was par- ACI EUROPE, naturally). A proposal for ticularly important. By Friday 16 April, a revised approach as to how to assess EUROCONTROL’s Network Operations the dispersion of volcanic ash into the Portal, which provides operational atmosphere was agreed and then pre- volcanic ash crisis, ACI EUROPE called updates to technical stakeholders, was sented to EU Transport Ministers, who for a European Aviation Relief Plan from receiving over 200 ‘hits’ every second. adopted it. This revised approach allowed the European Commission and submitted The innovative use of Twitter by airports, the affected areas to be considerably a joint paper with the AEA, detailing the airlines and most notably EUROCONTROL downsized. Within hours, it was being extraordinary blow that the incident dealt itself, marked a watershed moment for the implemented and aircraft were able to fly to the air transport industry. social network in Europe. For its part, ACI safely in many previously restricted areas. A few days later, on 27 April, European EUROPE kept its members updated during In terms of traffic, European airports lost Commission Vice-President for Transport the entire episode and tracked how airports around 18 million passengers during the six- Siim Kallas gave a press conference on were responding to the crisis, as much as day period and sporadic air closures in the the impact of the volcanic ash crisis, dur- possible – keeping the media informed weeks after, resulting in over €290 million in ing which he said “Sometimes we don’t and asserting that the situation was beyond lost revenues and additional extra assis- really appreciate the value of something, being simply an airline crisis story. tance provided to stranded passengers. until we don’t have it anymore – that is When the ash cloud was at its peak, in These airports ensured the safety and what happened with aviation last week.” addition to managing the flows that were comfort of many passengers, with some The European Commission also still taking place elsewhere in Europe, providing beds, blankets, bottles of water expressly recognised the action taken by EUROCONTROL was working together and medical support, and others also Europe’s airports in its official remarks with colleagues throughout the industry provided free internet access (a nov- about the impact of the ash crisis, stating to bring together the experts – in fields elty in 2010 which has since become a ‘The fact that, in the view of the magni- such as volcanology, meteorology, jet staple!) and even entertainment. Scenes tude of the situation, some air carriers engines and aviation, to share the results of stranded passengers in airports were were momentarily unable to provide the of modelling, ground-based observa- all over the front pages of newspapers assistance under regulation 261/2004 tions and test flights and to come up that week and ACI EUROPE was heavily brought the airports to spontaneously with a way of improving how we were quoted in the international press, speaking help the first needs of stranded passen- collectively managing the crisis. Based on behalf of the industry. gers during their stay at the airport, with on all this information, EUROCONTROL, In the immediate aftermath of the additional costs for airports.’

66 Airport Business Summer 2016 2016 2015 2014 2013 2012 2011 2010 2009 2008 2007 2006 2005 2004 2003 2002 2001 2000 SERVING 1999 1998 1997 & LEADING 1996 1995 THE AIRPORT 1994 1993 INDUSTRY 1992 1991 www.aci-europe.org @ACI_EUROPE