LAFFERTY BANKING 500 Benchmarking the World’s Best Banks

UNDERSTANDING YOUR COMPETITIVE POSITION The Lafferty Banking 500 delivers unique rating services allowing senior executives to benchmark their banks against their national, regional and ‘best-in-class’ competitors.

Our proprietary methodology and research builds up a detailed picture of banks’ performance across a range of qualitative and quantitative measures, including:

• Financial position • Strategy • Culture • ‘Living the brand’ • Digital advancement • Management experience • Customer satisfaction.

With a deep view across the world’s leading banks we understand the winning bank quality metrics: what makes good culture, strategy and customer service.

Rating Benchmarking your Benchmarking your bank bank against others your bank against in your market your ‘best-in-class’ competitors HOW WE DO IT

Designed in consultation with senior bankers and Lafferty Council members, our proprietary methodology uses banks’ annual reports and Lafferty’s research capabilities to build up a detailed picture of their financial position, management effectiveness, organisational culture, customer satisfaction and more.

We take a detailed, long term (typically over one credit cycle) look at a range of qualitative and quantitative factors to assess banks’ competitive position, while our expert analysts provide additional market context.

OUR METHODOLOGY The Lafferty Banking 500 benchmarking methodology uses 19 separate metrics to assess each of the 500 banks for overall quality. Each metric is scored either “1” or “0” to give an overall total score for each bank.

OUR METRICS

• Loans to deposits ratio • Credible measure of customer focus • Return on assets • Customer satisfaction • Retail loans as a proportion of total loans • Organisational culture • Equity as a proportion of total assets • Investment in employee development • Cash as a proportion of total assets • Leadership experience • Excessive profit changes • Financial inclusion mandate • Confirmed regulatory breaches • Digital vision and strategy • Strategic clarity • Digital dependability • Strategic planning • Technological expertise at executive • Fulfilment of brand promise board level

Lafferty Banking 500 | Page 2 LAFFERTY BANKING 500

The Lafferty Banking 500 has been selected to include a cross-section of banks representative of regions and markets across the world

AFRICA

‚‚ Absa ‚‚ Co-operative Bank of ‚‚ FirstRand ‚‚ Standard Bank Kenya ‚‚ Access ‚‚ Guaranty Trust Bank ‚‚ Standard Chartered ‚‚ CRDB Bank Tanzania Bank Kenya ‚‚ Amen Bank ‚‚ Housing and ‚‚ Credit du Maroc Development Bank ‚‚ Sterling ‚‚ Attijariwafa Bank ‚‚ Credit Immobilier et ‚‚ Investec ‚‚ UBA ‚‚ Banque Centrale Hotelier Populaire ‚‚ Kenya Commercial ‚‚ UIB ‚‚ Diamond Bank ‚‚ Banque de l’Habitat ‚‚ United Capital ‚‚ Diamond Trust Bank ‚‚ National Bank of Kenya ‚‚ Banque Marocaine du ‚‚ Unity Bank Kenya Commerce Exterieur ‚‚ Nedbank ‚‚ Wema ‚‚ Ecobank Transnational ‚‚ Barclays Bank of Kenya ‚‚ NIC Bank ‚‚ Zenith Bank ‚‚ Equity Group Holdings ‚‚ BIAT ‚‚ NMB Bank plc Tanzania ‚‚ NMBZ Holdings ‚‚ FCMB ‚‚ Capitec ‚‚ Stanbic Holdings ‚‚ Zambia National ‚‚ Finbond ‚‚ Commercial ‚‚ Stanbic IBTC Bank Commercial Bank International Bank ‚‚ First Bank of Nigeria

ASIA-PACIFIC

‚‚ Affin Holdings ‚‚ Bank of East Asia ‚‚ BOC Hong Kong ‚‚ China Minsheng Holdings Banking Corp ‚‚ Agricultural Bank of ‚‚ Bank of India China ‚‚ BS Financial Group ‚‚ Chong Hing Bank ‚‚ Bank Of Jiangsu ‚‚ Alliance FG ‚‚ Cagamas ‚‚ Chongqing Rural ‚‚ Bank of Jinzhou Commercial Bank ‚‚ Allied Bank ‚‚ Canara Bank Limited ‚‚ Bank of Kyoto ‚‚ CIMB ‚‚ AMMB Holdings ‚‚ Cathay Financial ‚‚ Bank of Nanjing Holding ‚‚ City Union Bank ‚‚ ANZ ‚‚ Bank of Ningbo ‚‚ Central Bank of India ‚‚ Commercial Bank of ‚‚ Aozora Bank ‚‚ Bank of Qingdao Ceylon ‚‚ Centurion Bank of ‚‚ Ashikaga Holdings Co ‚‚ Bank of Queensland Punjab ‚‚ Commonwealth Bank ‚‚ Axis of Australia ‚‚ Bank of Shanghai ‚‚ Chang Hwa ‚‚ Bangkok Bank Commercial Bank ‚‚ Concordia Financial ‚‚ Bank of the Philippine Group ‚‚ Bank CIMB Niaga Islands ‚‚ Chiba Bank ‚‚ CTBC ‚‚ Bank Danamon ‚‚ Bank of Zhengzhou ‚‚ China Banking Indonesia Corporation ‚‚ Dah Sing Financial ‚‚ Bank Tabungan Negara Holdings ‚‚ Bank Negara Indonesia ‚‚ China CITIC Bank ‚‚ Bank Tabungan Corporation ‚‚ DBS ‚‚ Bank of Ayudhya Pensiunan Nasional ‚‚ China Construction ‚‚ DCB Bank ‚‚ Bank of Baroda ‚‚ BCA Bank ‚‚ DGB Financial Group ‚‚ Bank of Beijing ‚‚ BDO Unibank ‚‚ China Development Co ‚‚ Bank of China ‚‚ Bendigo and Adelaide Financial Holding ‚‚ E.SUN Financial Bank Corporation ‚‚ Bank of Chongqing Holding Company ‚‚ BIMB ‚‚ China Everbright Bank ‚‚ Bank of ‚‚ EnTie Commercial Bank Communications ‚‚ China Merchants Bank

Lafferty Banking 500 | Page 3 ‚‚ Far Eastern ‚‚ Japan Post Bank ‚‚ North Pacific Bank ‚‚ South Indian Bank International Bank ‚‚ Jilin Jiutai Rural ‚‚ OCBC ‚‚ State Bank India ‚‚ Federal Bank Commercial Bank ‚‚ OCBC Nisp ‚‚ Sumitomo ‚‚ First Financial Holding ‚‚ Joint Stock Commercial ‚‚ Panin ‚‚ Syndicate Bank Bank For Foreign Trade ‚‚ Fukuoka Financial of Vietnam ‚‚ Permata ‚‚ Ta Chong Group ‚‚ Joint Stock Commercial ‚‚ Philippine National ‚‚ Taichung Commercial ‚‚ Genworth Mortgage Bank for Investment Bank Bank Insurance Australia and Development of ‚‚ Philtrust Bank ‚‚ Taishin Financial ‚‚ Guangzhou Rural Vietnam Holding Co. Commercial Bank ‚‚ Postal Savings bank of ‚‚ Karur Vysya Bank China ‚‚ Taiwan Business Bank ‚‚ Habib Bank ‚‚ Kasikorn (Thai Farmers) ‚‚ Public Bank ‚‚ Taiwan Cooperative ‚‚ Hana Financial Group ‚‚ KB Financial Group Financial Holding Co. ‚‚ Punjab National Bank ‚‚ Hang Seng Bank ‚‚ Kiatnakin Bank ‚‚ Thanachart Capital ‚‚ Rakyat ‚‚ Harbin Bank ‚‚ Kings Town Bank ‚‚ TISCO ‚‚ RBL Bank ‚‚ HDFC ‚‚ Kotak Mahindra Bank ‚‚ TMB Bank Public ‚‚ RHB ‚‚ Hong Leong Company ‚‚ Krung Thai Bank ‚‚ Rizal ‚‚ Housing Development ‚‚ UBI ‚‚ LH Financial Group Finance Corporation ‚‚ Saigon Thuong Tin ‚‚ Union Bank of India ‚‚ LIC Housing Finance Commercial Joint Stock ‚‚ Hua Nan Financial Bank ‚‚ Union Bank of Taiwan Holdings ‚‚ LT Group ‚‚ Security Bank ‚‚ UnionBank of the ‚‚ Hua Xia Bank ‚‚ Malaysia BS Corporation Philippines ‚‚ Huishang Bank ‚‚ Mandiri ‚‚ Seven Bank ‚‚ United Bank Corporation ‚‚ Maybank ‚‚ Shanghai Commercial ‚‚ UOB ‚‚ ICICI ‚‚ MB Bank Vietnam & Savings Bank ‚‚ Vietnam Joint Stock ‚‚ IDBI Bank ‚‚ MCB Bank ‚‚ Shanghai Pudong Commercial Bank For ‚‚ IDFC Development Bank Industry and Trade ‚‚ Mebuki Financial ‚‚ Indiabulls Housing Group ‚‚ Shengjing Bank Co. ‚‚ Vijaya Bank Finance ‚‚ Mega Financial Holding ‚‚ Shinhan ‚‚ Westpac ‚‚ Indian Bank ‚‚ Metropolitan Bank & ‚‚ Shinkin Central Bank ‚‚ Woori ‚‚ Indian Overseas Bank Trust Company ‚‚ Shinsei Bank ‚‚ Yes Bank ‚‚ IndusInd Bank ‚‚ Mizuho ‚‚ Shizuoka Bank ‚‚ Yuanta Financial ‚‚ Industrial Bank ‚‚ Muamalat Holdings Co ‚‚ Siam Commercial ‚‚ Industrial Bank of Korea ‚‚ National Australia Bank ‚‚ Sinopac Financial ‚‚ ING Vysya Bank ‚‚ National Bank of Holdings Company Pakistan

EUROPE

‚‚ ABN AMRO ‚‚ Banco Comercial ‚‚ Berner Kantonalbank ‚‚ Credit Suisse Portugues ‚‚ Akbank ‚‚ BNP Paribas ‚‚ CYBG ‚‚ Bank of Ireland ‚‚ Alior ‚‚ Caixabank ‚‚ Danske ‚‚ Bankia ‚‚ Allied Irish Banks ‚‚ Cembra Money Bank ‚‚ Deutsche Bank ‚‚ Bankinter ‚‚ Banca Monte dei ‚‚ Close Brothers Group ‚‚ DnB Paschi di Siena ‚‚ Banque Cantonale ‚‚ Collector ‚‚ Erste Group Vaudoise ‚‚ Banca popolare ‚‚ Comdirect Bank ‚‚ Finansbank dell’Emilia Romagna ‚‚ Barclays ‚‚ Commerzbank ‚‚ FinecoBank ‚‚ Banca Popolare di ‚‚ Basellandschaftliche Sondrio Kantonalbank ‚‚ CREDEM ‚‚ First Investment Bank ‚‚ Banca Transilvania ‚‚ Basler Kantonalbank ‚‚ Credit Agricole ‚‚ Garanti ‚‚ Banco BPI ‚‚ BBVA ‚‚ Credit Industriel et ‚‚ HalkBank Commercial

Lafferty Banking 500 | Page 4 ‚‚ Handelsbanken ‚‚ mBank ‚‚ Raiffeisen Bank ‚‚ Swedbank International ‚‚ Handlowy ‚‚ Mediobanca ‚‚ Sydbank ‚‚ RBS ‚‚ HSBC ‚‚ Metro Bank ‚‚ Tatra Banka ‚‚ Ringkjobing ‚‚ HSBC Trinkaus & ‚‚ Millennium ‚‚ TBC Bank Burkhardt ‚‚ Rosbank ‚‚ Moneta ‚‚ TCS Group Holding ‚‚ ING ‚‚ Sabadell ‚‚ Moskovskiy Kreditnyi ‚‚ UBS ‚‚ ING Bank Slaski Bank ‚‚ Santander ‚‚ Unicredit ‚‚ Intesa Sanpaolo ‚‚ Natixis ‚‚ Sberbank ‚‚ VakifBank ‚‚ Is Bank ‚‚ Nordax ‚‚ SEB ‚‚ Valiant ‚‚ Julius Baer ‚‚ Oberbank ‚‚ Siauliu ‚‚ Van Lanschot ‚‚ Jyske Bank ‚‚ Oldenburg ‚‚ Skandiabanken ‚‚ Virgin Money ‚‚ KBC ‚‚ OneSavings Bank ‚‚ Soc Gen ‚‚ Vontobel ‚‚ Komercni Bank ‚‚ OTP Bank ‚‚ Spar Nord ‚‚ VTB ‚‚ Liechtensteinische ‚‚ Paragon Group of ‚‚ Sparebank 1 SMN ‚‚ YapiKredi Landesbank Companies ‚‚ Sparebank 1 SR ‚‚ Zachodni ‚‚ Lloyds ‚‚ Pekao ‚‚ St.Galler Kantonalbank ‚‚ Luzerner Kantonalbank ‚‚ PKO ‚‚ Standard Chartered

MIDDLE EAST

‚‚ Abu Dhabi Islamic Bank ‚‚ Bank Nizwa ‚‚ Housing Bank for Trade ‚‚ Oman International and Finance Development and ‚‚ Ahli Bank ‚‚ Bank of Palestine Investment Co ‚‚ Invest Bank ‚‚ Ahli United Bank ‚‚ Bank of Sharjah ‚‚ Qatar International ‚‚ Israel Discount Bank ‚‚ Al Ahli Bank of Kuwait ‚‚ Bank Saudi Fransi Islamic Bank ‚‚ Kuwait Finance House ‚‚ Al Khalij Commercial ‚‚ Bank Sohar ‚‚ Qatar Islamic Bank Bank (al khaliji) ‚‚ Kuwait International ‚‚ BLOM Bank ‚‚ Qatar National Bank Bank ‚‚ Al Rajhi Banking and ‚‚ Burgan Bank ‚‚ RakBank Investment Corporation ‚‚ Mashreq ‚‚ Commercial Bank ‚‚ Riyad Bank ‚‚ Alinma ‚‚ Masraf Al Rayan ‚‚ Commercial Bank of ‚‚ Samba Financial ‚‚ Arab Bank ‚‚ Melli Dubai ‚‚ Saudi British Bank ‚‚ Arab Banking ‚‚ Mizrahi Tefahot Bank ‚‚ Commercial Bank of Corporation ‚‚ Saudi Hollandi Bank Kuwait ‚‚ National Bank Kuwait ‚‚ Arab National Bank ‚‚ Saudi Investment Bank ‚‚ Doha Bank ‚‚ National Bank of ‚‚ Bank Albilad Bahrain ‚‚ Sharjah Islamic Bank ‚‚ Dubai Islamic Bank ‚‚ Bank AlJazira ‚‚ National Bank of Oman ‚‚ United Arab Bank ‚‚ Emirates NBD Public Joint Stock ‚‚ Bank Audi ‚‚ National Bank of Ras ‚‚ FIBI Holdings Company Al-Khaimah ‚‚ Bank Dhofar ‚‚ First Abu Dhabi Bank ‚‚ National Commercial ‚‚ Bank Hapoalim ‚‚ First International Bank Bank ‚‚ Bank Leumi of Israel ‚‚ Bank Muscat ‚‚ Gulf Bank

NORTH AMERICA

‚‚ American Express ‚‚ Banamex ‚‚ Banco Santander ‚‚ Bank of America Mexico ‚‚ Associated Banc-Corp ‚‚ Banco del Bajio ‚‚ Bank of Hawaii ‚‚ BancorpSouth

Lafferty Banking 500 | Page 5 ‚‚ Bank of Montreal ‚‚ F.N.B. Corporation ‚‚ International ‚‚ South State Bancshares Corporation ‚‚ Bank of the Ozarks ‚‚ Fidelity Corporation ‚‚ Sun Trust ‚‚ BankUnited ‚‚ Fifth Third ‚‚ Investors Bancorp ‚‚ Susquehanna ‚‚ Banorte ‚‚ First Citizens ‚‚ Invex Controladora Bancshares Bancshares ‚‚ BB&T ‚‚ JPMorgan Chase ‚‚ SVB Financial Group ‚‚ First Financial ‚‚ BBVA Bancomer Bankshares ‚‚ KeyCorp ‚‚ Synovus Financial ‚‚ BNY Mellon Corporation ‚‚ First Horizon National ‚‚ Laurentian Bank ‚‚ BOK Financial ‚‚ TCF Financial ‚‚ First Niagara Financial ‚‚ M&T Corporation Group ‚‚ MB Financial ‚‚ Canadian Western ‚‚ Texas Capital ‚‚ First Republic Bank Bank ‚‚ MGIC Investment BancShares ‚‚ FirstMerit Corporation Corp. ‚‚ Capital One ‚‚ Toronto Dominion ‚‚ Fulton Financial ‚‚ Morgan Stanley ‚‚ Capitol Federal ‚‚ Trustmark Corporation Corporation Financial ‚‚ National Bank of ‚‚ UMB Financial ‚‚ Glacier Bancorp Canada ‚‚ Cathay General Corporation Bancorp ‚‚ Goldman Sachs ‚‚ New York Community ‚‚ Umpqua Holdings Bancorp ‚‚ CIBC ‚‚ Grupo Elektra Corporation ‚‚ Old National Bancorp ‚‚ CIT Group ‚‚ Grupo Financiero ‚‚ United Bankshares Interacciones ‚‚ PacWest Bancorp ‚‚ Citi ‚‚ US Bancorp ‚‚ Grupo Financiero ‚‚ People’s United ‚‚ City National ‚‚ Valley National Multiva Financial Corporation Bancorp ‚‚ Grupo Financiero ‚‚ PNC Financial ‚‚ Columbia Banking ‚‚ VersaBank Santander Mexico System ‚‚ Popular ‚‚ Washington Federal ‚‚ Hancock Holding ‚‚ Comerica ‚‚ PrivateBancorp Company ‚‚ Webster Financial ‚‚ Commerce ‚‚ Prosperity Bancshares ‚‚ Hilltop Holdings ‚‚ Wells Fargo Bancshares ‚‚ Radian Group ‚‚ Home Bancshares ‚‚ Western Alliance ‚‚ Cullen/Frost Bankers ‚‚ RBC Bancorporation ‚‚ Home Capital Group ‚‚ CVB Financial ‚‚ Regions ‚‚ Western Canadian ‚‚ Hudson City Bancorp ‚‚ Discover ‚‚ Republic Bank ‚‚ Wintrust Financial ‚‚ Huntington ‚‚ East West Bancorp Corporation Bancshares ‚‚ Scotiabank ‚‚ Essent Group ‚‚ Zions Bancorporation ‚‚ IberiaBank Corp. ‚‚ Signature Bank ‚‚ EverBank Financial ‚‚ Inbursa

SOUTH AMERICA

‚‚ Banco ABC ‚‚ Banco Hipotecario ‚‚ Banestes SA Banco ‚‚ Grupo Superveille do Estado Espirito ‚‚ Banco BICE ‚‚ Banco ‚‚ Itau Corpbanca Santo Latinoamericano de ‚‚ Banco Bradesco ‚‚ Itausa Investimentos Comercio Exterior ‚‚ BBVA Banco Frances Itau ‚‚ Banco da Amazonia ‚‚ Banco Macro ‚‚ BBVA Chile ‚‚ Itau-Unibanco ‚‚ Banco Davivienda ‚‚ Banco Nacional de ‚‚ BRB Banco de Brasilia ‚‚ Mercantil Servicios ‚‚ Banco de Chile Crédito ‚‚ CorpBanca Financieros ‚‚ Banco de Credito e ‚‚ Banco Pan ‚‚ Credicorp ‚‚ Quinenco Inversiones ‚‚ Banco Patagonia ‚‚ Daycoval ‚‚ Scotiabank Chile ‚‚ Banco de Occidente ‚‚ Banco Santander ‚‚ Grupo Aval Acciones ‚‚ Sociedad Matriz del ‚‚ Banco do Brasil Brasil Y Valores Banco de Chile ‚‚ Banco do Nordeste ‚‚ Banco Santander ‚‚ Grupo Financiero do Brasil Chile Galicia ‚‚ Banco Estado do Rio ‚‚ Banco Santander Rio ‚‚ Grupo Security Grande do Sul ‚‚ Bancolombia

Lafferty Banking 500 | Page 6 WHAT YOU GET

Choose as many banks as you wish to create your own benchmarking study – and you can add additional banks if some of your chosen banks are not in the Global 500.

BESPOKE DATABASE SELECTIONS QUALITATIVE STUDIES

In addition to the database Examples of potential database selections include: selections, we also provide studies of what the best banks worldwide are • The Global 500 – all the banks in the database and how they score under each of the 19 metrics telling shareholders in vital areas such as digital advancement, culture and • Individual Country databases – all the banks customer focus. Examples of these compared for ratings and metrics studies include:

• The best 100 banks – characteristics by ratings and • Best banks for digital metrics advancement

• Ratings and metrics of the 100 largest banks by • Best banks for digital equity dependability

• Ratings and metrics of the 100 smallest banks • Best banks for customer focus by equity • Best banks for living the brand • Ratings and metrics of the best banks worldwide – all the 4-star and 5-star banks analysed • Best banks for culture

• Ratings and metrics of consumer banks • Best banks for strategy

• Ratings and metrics of corporate banks • Best banks for inclusion

• Ratings and metrics of focused banks Individual databases and reports will be delivered in PDF format. Delivery • Ratings and metrics of universal banks will commence in September 2018 on a first-come, first-served basis. • Ratings and metrics of investment banks

• Ratings and metrics of new banks (max 25 years old)

• Ratings and metrics of older banks (100 years old)

• Ratings and metrics of regional cross-border banks

• Ratings and metrics of specialist banks

• Ratings and metrics of quoted fintech banks

To find out more and discuss your benchmarking needs, email [email protected] or phone +44 (0) 20 3633 1630.

Lafferty Banking 500 | Page 7 ABOUT LAFFERTY GROUP Senior executives at banks and payments providers around the world rely on Lafferty Group for the research, news, data and insight that powers their strategy and decision- making. With over 30 years of experience steeped in banking, Lafferty is positioned to support the industry as it evolves in a rapidly changing, digital world. Lafferty Group was established in 1981 by Michael Lafferty, a chartered accountant, author and former award-winning journalist with the Financial Times of London where he was banking correspondent and a member of the LEX team. Lafferty Group developed over the years into a global research, publishing, educational and advisory business specialising in banking and other areas of financial and professional services. Michael Lafferty is a fellow of the Institute of Chartered Accountants in England and Wales. Visit lafferty.com to find out more.

83 Victoria Street, London SW1H 0HW +44(0) 20 3633 1630 [email protected]