Louisville Water
2017 ANNUAL REPORT QUALITY WATER…QUALITY OF LIFE Every day, nearly a million people depend on Louisville Water Company to provide safe, high-quality drinking water. We’re proud to deliver. Louisville Water has a 157-year history of quality, innovation, value and service. The company began operations in 1860 as Kentucky’s first public water provider and today sup- plies water and fire protection to communities in Louisville Metro and parts of Bullitt, Hardin, Nelson, Oldham, Shelby and Spencer counties.
LOUISVILLE WATER MISSION Provide safe, high-quality water and related services that deliver an exceptional value to our customers, shareholder and community.
LOUISVILLE WATER VISION CONTENTS Be the water supplier of choice throughout the Louisville 1...President’s Message region by: 2...2017 Company Highlights • Providing best-of-class quality, customer service, innovation and value 23...Financial Performance • Expanding the geographic area we serve 28...Independent Auditor’s Report • Creating new lines of water-related businesses that build on existing competencies 30...Management’s Discussion and Analysis 38...Financial Statements 66...Supplementary Information 73...Corporate Information PRESIDENT’S MESSAGE Spencer Bruce, President/CEO
I’m pleased to provide you with Louisville Water Company’s 2017 “liquid assets” across the United States. This effort along with an Annual Report. In 2017, our customers enjoyed outstanding water emphasis on new lines of business accounted for $16.8 million quality; the community saw the results of engineering projects of our 2017 revenue. Regionalization and economic development to improve our infrastructure; and, our owner, Louisville Metro opportunities allow us to offset the trend of overall declining received a solid return on its investment. water consumption to maintain affordable water rates. Louisville Water customers enjoy some of the lowest rates in the region, with Producing and delivering a reliable, high-quality supply of drink- the average residential monthly bill of $24.60 for 5,000 gallons of ing water is at the core of our business and in 2017, we made great water. Our owner, Louisville Metro, continues to reap the benefits strides to continue our rich tradition. We maintained funding to from our sound management with a total contribution of $36.4 repair and replace our distribution water mains and assessed the million in 2017 for water, fire service and a dividend. structural integrity of 16 miles of large diameter mains. Along Eastern Parkway, we successfully completed the first phase of a Our employees deserve much of the credit for our success in 2017, three-year project to replace one of our largest and oldest water and I’m extremely proud that we recorded another great safe- mains. And with the national focus on reducing the risk of lead ty performance. Safety is paramount at Louisville Water and the in drinking water, our engineering team accelerated its work to company-wide focus is evident at the treatment plants, on the job replace our remaining known lead service lines by 2020. At the sites and in the office. same time, we launched an assistance program for customers to Louisville Water has always considered itself as more than a replace private lead service lines. This work, along with contin- water utility. We are a community asset. In 2017, our education ued research to enhance our corrosion control program, will min- and outreach efforts touched more than one million people and imize the risk of lead entering our water. thousands of guests toured the WaterWorks Museum and the Louisville Water continues to have two of only 16 treatment Crescent Hill Reservoir. Highlighting the value of water is key plants in the United States designated with the Phase IV Excel- and so is contributing to the communities where we work. Our lence Award for water quality. We not only produce a superior employees volunteered at over 100 organizations and donated product; with the Ohio River as the source, we have an abundant $159,000 to four company-supported charities. supply. In 2017, we welcomed two new wholesale partners, Har- Louisville Water began operations in 1860 and the quality of our din County Water District 1 and Hardin County Water District water is forever connected to the quality of life in this region. No. 2. We also broke ground on a project to deliver water to the I am proud to share the story of how in 2017 we continued this Shelbyville Municipal Water and Sewer Commission. We have in- 157-year tradition. tensified our focus on regionalization and economic development with a team of employees focused on sharing the story of our President/CEO 1 2017 AT A GLANCE AVERAGE DAILY DELIVERY million 4,200TOTAL 117 gallons MILES OF PIPE
At the River Quick response and technical expertise helped Louisville Water manage a dangerous spill on the Ohio River. When a barge acci- dent on December 19, 2017 dumped 467,000 gallons (5.1 million pounds) of a liquid fertilizer called urea ammonium nitrate in the Ohio River near Cincinnati, Louisville Water employees sprang into action without hesitation. Scientists, plant operators, and engineers determined a plan of action to keep the water safe, which included a never-before extended shutdown of approxi- mately 11 hours of the intake pumps at Zorn Pumping Station and a slight adjustment to the water treatment strategy. This spill was unique in that we couldn’t see it on the river; scientists had to sample the water downstream from the spill to determine the length of the plume. Using the river’s flow rate and continuous sampling, we mapped a projected travel time to our water intakes. Several employees worked around the clock, even on Christ- mas Eve and Christmas Day, to ensure the safety of our drinking water. As the plume began passing by our Zorn Pumping Station on Christmas Day, we were able to close the intakes since the holiday is one of the lowest pumping days of the year. At the treatment plant, we monitored levels and maintained the high water quality our customers expect. That commitment to quality is a 24/7 focus. Louisville Water con- tinues to produce some of the highest quality water in the United States. We maintained the Phase IV Partnership for Safe Water,
Scientists Chris Bobay and Mark Campbell work in a mobile lab and on the Ohio River to track the spill. 2 2017 AT A GLANCE 24,125 FIRE 53,374 VALVES HYDRANTS
a distinction that only 16 of the nation’s approximately 55,000 water utilities have earned. Both of our treatment plants have the Phase IV status which puts Louisville Water in an elite class of utilities. In the Field Louisville Water employees working in the field met high stan- dards for quality, safety and efficiency throughout 2017. We completed Phase 1 and started Phase 2A of a three-year, $25 million project to replace a 1930 cast iron main along Eastern Parkway. This project—the largest replacement project in our history—uses a slip-lining technique, which involves installing a 42-inch outer diameter steel pipe inside the original 48-inch pipe. Slip-lining significantly minimizes environmental impacts and neighborhood disruptions while increasing the lifespan of this critical main. Customers along the route do not lose water service during the construction. In addition to the engineering aspect, the project has included a significant communication effort. From social media, neighbor- hood meetings, and construction signage to website updates and emails, Louisville Water continuously sent information on the project to more than two dozen stakeholder groups and thou- sands of commuters and residents. Crews dig pits and push a new pipe inside the original 1930 pipe on By the end of 2017, we had completed sidewalk and landscape Eastern Parkway. restoration from the first phase. Louisville Water also donated funds to neighborhood associations and Louisville Metro Parks to purchase and plant trees in the neighborhood.
3 2017 AT A GLANCE WATER MAIN NUMBER OF BREAKS 12.7 MAIN BREAKS 536 PER 100 MILES OF PIPE
When complete, Louisville Water will have slip-lined 6.4 miles of the water main. Replacing Lead Lines Louisville Water has made significant progress in replacing its remaining lead service lines. In 2017, crews and contractors re- placed an average of four lead service lines daily, which puts the company on track to eliminate our remaining lead lines by 2020. Louisville Water has budgeted roughly $23.6 million to complete the work. Lead is not a public health concern for Louisville’s drinking water. There is no lead in the water when it leaves the treat- Louisville Water replaced 1,900 of its lead service lines in 2017. ment plants, but there’s a potential risk for lead to leach into the water through pipes and plumbing materials. Managing the risk LEAD SERVICE LINES in the distribution system begins at the plant with scientists bal- ancing the water chemistry, but it’s also important to eliminate 75,000 74,000 the primary risk posed by the lead service lines. (It was common to use lead for the line that connects to the customer’s property until 1950.) We began an aggressive strategy in 1991 to replace the remain- 50,000 ing lead service lines and at that time, we estimated there were 36,000 lines in service. By the end of 2017, approximately 4,500 remained, representing just 1.6% of our total service lines.
25,000 Of the 1,900 lead service lines we replaced in 2017, Louisville NUMBER OF LINES Water found that 47 of the private service lines were also made of lead. Because Louisville Water is only responsible for the lines 6,500 4,500 ELIMINATE that connect to the property, the company started a pilot program KNOWN LINES to help customers pay for the replacement of their private lead 1,000 1 37 2016 2017 2020 lines. The program includes Louisville Water matching 50% of the 4 2017 AT A GLANCE MILES MILES OF MAIN 2.07 OF MAIN 25.10INSPECTED FOR LEAK DETECTION
cost to replace the private lead line, up to $1,000. In addition, the Louisville Water Foundation set aside money to help customers who met certain income guidelines. Ten customers chose to par- ticipate in the pilot program, accepting a 50% match from Louis- ville Water and one customer received assistance from the Louis- ville Water Foundation. For customers who chose not to replace their private lead service line, we offered water filtration pitchers with a six-month supply of filters. While it’s not common to find lead service lines on the customer’s side of the property, Louisville Water will continue this program and offer customers financial assistance to remove them. Serving the Region Louisville Water expanded its reach in 2017 with a new partner Louisville Water to the south. In May, we began delivering water to Hardin Coun- ty Water District No. 2 through a wholesale agreement. Both Louisville Water and the district completed large projects to make a connection. The district installed 11 miles of 24-inch water main from its existing system in Elizabethtown to the Hardin-Bul- litt County line and built the Miller Pump Station. Louisville Water installed four miles of water main through Bullitt County to connect to the district. This $5.8 million investment also helped Louisville Water improve its service to its existing customers in Bullitt County. Hardin County District No. 2 will purchase at least 160 million gallons of water annually from Louisville Water. The partnership also provides a key economic benefit. The additional water supply Hardin County Water District No. 2 and Louisville Water celebrate the beginning is available for the Glendale Mega Site, one of only two Kentucky of a partnership.
5 2017 AT A GLANCE WHOLESALE CONTRACTS WATER WITH 9 PROVIDERS
certified CSX mega sites, which promises a large growth potential for the Hardin County region. In November, Louisville Water also began installing a large water main along Interstate 64 East that will deliver our drinking water to the city of Shelbyville. When this project is complete, Louisville Water will be able to supply up to seven million gallons of water daily to the Shelbyville Municipal Water and Sewer Commission. This is a regional solution for delivering drinking water because the project will benefit the four water providers in Shelby County. Louisville Water will install about 10 miles of 24-inch main along Interstate 64 East from the Jefferson/Shelby County line and con- nect with Shelbyville Water near Highway 55 in Shelby County. The work will begin near Louisville Water’s tank at the Shelby County line. In addition to water main installation, Louisville Water will con- struct a pumping station to maintain water pressure along the route. The work should be complete by the summer of 2019. Louisville Water’s regionalization work also includes contract op- erations for the water treatment plant and pumping facilities at the River Ridge Development Authority in southern Indiana and at the Fort Knox water treatment and pumping facilities. New Development Growth Work is underway to install a water main along I-64 E to deliver water to Shelbyville. Louisville Water has experienced noticeable growth within its traditional service area via pipelines constructed to serve new customers. In 2017, Louisville area developers added 17.21 miles of new water main, as compared to 12.51 miles in 2016 and 5.63 miles for 2012.
6 2017 AT A GLANCE MILES OF NEW WATER MAIN 17 INSTALLED FOR DEVELOPMENT
The increase in water pipeline projects generated more than $4 million in investments in 2017, which compares to about $3 million the year before and about $1.5 million in 2012. And the numbers indicate that pipeline expansion last year was more than four times the volume of all of 2011. To improve how we maintain our assets, Louisville Water moved forward with its WAM (Work and Asset Management) initiative, an in-house, software-based tool that will help the company plan for maintenance costs, provide more detailed work orders and extend the life cycle of Louisville Water’s assets. In 2017, a team of employees worked with vendors on the first phase of the proj- ect. It’s a significant undertaking, but the initiative is on track for An increase in development generated more than $4 million in investments. employees at the treatment plants to use the technology in the summer of 2018. Maintaining Our Network of Pipes In addition to installing new pipelines, Louisville Water has con- tinued to focus on maintaining its existing water distribution net- work, which includes more than 4,200 miles of pipes ranging in size from 6 inches to 60 inches in diameter. The company keeps the system in good condition not only by repairing and replacing water mains, a significant portion of the capital budget at $9.6 million, but also by performing robotic inspections on the large transmission mains. Louisville Water allocated $9.5 million in 2017 for assessing the mains that are 20-inches in diameter and larger with a variety of robotic tools, many of which can move through a pipe while Louisville Water uses robotic technology to inspect its largest pipes. it’s filled with water. The devices generate a magnetic fieldso engineers can identify anomalies indicating potential damage
7 2017 AT A GLANCE OVER 16 MILES OF MAIN INSPECTED ROBOTICALLY
or a problem area inside a pipe. We inspected over 16 miles of transmission main with this technology in 2017 and based on the reports, we have projects to repair 45 sections of pipe. We’re ex- tremely pleased with the results from the large pipe inspections and will continue this work in 2018. Oak and Clay Street Break In 2017, Louisville Water averaged 12.7 main breaks per 100 miles of pipe, a best-in-class performance. Water main breaks will hap- pen but the goal is to minimize their impact. In December, one of Louisville Water’s older mains, a 48-inch, 100-year-old main ruptured near the intersection of Oak and Clay Streets. This cast-iron main broke during morning rush hour, sending up to 20 million gallons of water through the Shelby Park neighbor- hood. Fortunately, no one was injured. Crews worked for several hours to isolate the site and completely turn off the water. In fact, crews worked on more than 60 valves in the ground to turn off the water. Some valves required up to 900 full turns, and it was a slow process because turning too quickly could have damaged the valves. After the water main was turned off, service was soon restored to 30 affected homes near the site, and crews worked quickly to re- pair the pipe. They put the main back in service within two weeks. A break on a 48-inch water main flooded several streets and took two weeks The repair on Oak Street also involved installing two new valves, to repair. including a 48-inch valve near Oak and Preston Streets that was last replaced in December 1927.
8 2017 AT A GLANCE OSHA RECORDABLE INJURIES IN 2017 1.93 HALF OF THE INDUSTRY AVERAGE
Our Best Year for Safety No matter what type of work Louisville Water crews perform, safety is always a primary concern, and in 2017, Louisville Water had another successful performance year. We experienced 10 Oc- cupational Safety and Health Administration (OSHA) recordable injuries, and the recordable injury incident rate was 1.93, which is less than half of the industry average. This is an amazing accom- plishment considering the type of work our employees perform. The company has worked for years to build a safety culture that reduces injuries and preventable vehicular accidents. Our efforts have included a wide range of programs and initiatives, such as safety tailgate meetings, employee-led teams, detailed metrics, safety audits built into management goals, and safety “blitzes,” which are special events that promote safe practices. Louisville Water’s union, AFSCME Local 1683, which has about 200 members, is a key partner in the company’s commitment to safety. In February, the union elected a new president, Plumber Leader’s Assistant Adam Carter, who serves on Louisville Water’s Executive Leadership Team and also has led the union in its fo- cus on such issues as training, grievance policies, and labor-man- agement partnerships. Carter’s work has been supported by the union vice president, Plumber Leader Beau Newton, who also be- gan serving a two-year term in 2017.
“Safety blitzes” focus on safe driving habits and best practices in the field.
9 2017 AT A GLANCE DAILY TESTS ON 200 THE DRINKING WATER SUPPLY
At the Plant Maintaining Excellent Quality Louisville Water continues to excel in water quality. Our drink- ing water meets and in most cases exceeds the Environmental Protection Agency’s (EPA) strict health standards. The water quality staff has increased its focus on monitoring the quality throughout the distribution area and in 2017, only 162 custom- ers (out of nearly one million) contacted us with a water quality question, significantly lower than the five-year average. Once again, Louisville Water successfully met water quality re- quirements for the Lead and Copper Rule (LCR). LCR is an EPA regulation that controls lead and copper in drinking water at customers’ homes where there is a lead service line or lead sol- der line. Lead in the water is not a health concern for Louisville Water. There is no lead in the water when it leaves the treatment plants, but there’s a potential risk for lead to enter the water through pipes and plumbing materials. For 90 percent of its samples, Louisville Water recorded a level of less than 4.7 ppb (parts per billion) for lead, which was well below the EPA Action Level of 15 ppb. This level also met Louisville Water’s own stricter 2017 goal of less than 5 ppb for lead for 90 The labs at the Crescent Hill Water Treatment Plant underwent a facelift, which percent of its samples. This is an impressive achievement since a included new equipment and improved storage areas. community with a lead level recording of less than 5 ppb is con- sidered “lead-risk free.” Research and corrosion control at the treatment plants plus the field work to replace our remaining lead service lines continues to reduce the risk of lead leaching into our drinking water.
10 2017 AT A GLANCE TREATMENT PLANTS RANKED AS 2 OF THE TOP 16 IN NORTH AMERICA
Facility Updates Keeping our facilities in top shape included major renovations to the Screen Tower and Pumping Station No. 3 at Zorn Avenue. This $6.8 million project includes rehabilitation of the mason- ry exteriors of both buildings, as well as painting of the pump housings, piping and the steam pump from the main floor up. The renovation also includes replacement of the slate roofs and sev- eral windows, plaster repairs and painting. The Screen Tower will remain in service during renovations and Pumping Station No. 2 will keep the water flowing while Pumping Station No. 3 is out of service. The project is expected to be completed in 2019. Pump- ing Station No.3 is unique in that it includes the last of Louis- ville Water’s steam engines. Although no longer operational, the
Allis-Chalmers 1919 engine is one of only a handful remaining in Louisville Water Tower Park and WaterWorks Museum remain open during the the United States. renovation of the Screen Tower and Pumping Station No. 3. The Crescent Hill Water Treatment Plant is nearly 100 years old and in 2017 we demolished the existing chemical silos and associated equipment in the seven-story chemical building on Frankfort Avenue. A portion of the reclaimed silo space will be transformed into office space after the demolition proj- ect. The chemical building’s outside masonry was also resealed and repainted. The labs at the Crescent Hill plant received an updated electrical system, improved storage areas, and some significant new piec- es of equipment, such as new fume hoods (ventilation devices designed to limit exposure to fumes and vapors), a new reverse The demolition of the chemical silos in the seven-story chemical building on Frank- fort Avenue began in 2017. Records for the chemical building go back to at least osmosis system (a water purification technology) and a new TOC 1902 but the silos have not been used since the early 1990s. analyzer (which measures total organic carbon in water samples).
11 2017 AT A GLANCE LOUISVILLE WATER MILLION CUSTOMER GENERATES 1.6 BILLS ANNUALLY
Due Date Amount Due 02/15/16 At the Tap To avoid late charges, mail payment at LouisvilleWater.com 502.583.6610 least seven days prior to due date. See $172.82 To pay by phone, back for additional payment options. select option 3 If paid after 02/15/16, a $6.09 late fee will be applied to your next bill. Account Summary See back for charge details In 2017, Louisville Water modernized the customer’s bill with the Previous Balance $230.43 Payments Received $0.00 Bill Correction -$230.43 Account Balance $0.00 first redesign since the mid-1990s. The layout now reflects a more Account Information Current Charges Account Number 1234567890 Louisville Water Charges $35.47 Account Name Sample A Sample modern, user-friendly format with colors, charts and icons that Service Address 1234 Main St MSD Charges $86.41 Service Period 11/11/15 - 01/14/16 Bill Date 01/25/16 Other Charges $50.94 Usage History simplify understanding. Total Amount Due $172.82 Previous Bill Current Bill 1 CON = 1000 GALLONS Usage Comparison 6 5 This Bill Last Bill 4 Louisville Water has been looking to change how it collects data 3 2 6,000 5,380 1 Gallons Gallons CON May Jul Sep Nov Jan 2015 2015 2015 2015 2016 on customers’ water usage and, at the same time, allow custom-
Message Center ers to monitor their own usage. For several years, staff members Small Leaks Can Add Up to Big Bills!
Small undetected water leaks in your home can quickly add up! A small leak in your toilet can use up to 1,000 gallons
1/1 of water a day, and most leaks typically grow in size. We suggest you begin the leak search with your toilet. Other in metering, customer service and engineering have studied Ad- places to look are: Behind your washing machine, indoor & outdoor faucets and sprinkler systems. vanced Metering Infrastructure, a technology that will allow us Louisville Water Company Account Name Sample A Sample 550 South Third Street Account Number Bill Date Amount Due Due Date Louisville, KY 40202-1839 1234567890 01/25/16 $172.82 02/15/16 10000000 to remotely read meters. In 2017, an employee team evaluated If paid after 02/15/16, a $6.09 late fee will be applied to your next bill. Amount Enclosed $ vendor bids and interviewed the finalists to supply equipment for
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!Pe l S+ qqQQ11qqQ 0000000000000000000000000000 To help customers who have difficulty paying their water 44361420000160000100001100000000000 The new look for Louisville Water’s bill. and sewer bill, the Louisville Water Foundation granted nearly $237,000 for customer assistance in 2017. The Foundation pro- vides funding to organizations in Jefferson, Oldham and Bullitt counties where Louisville Water has direct water service, and these agencies worked with 1,000 families who requested assis- tance with their Louisville Water and MSD bill.
In June, we launched an electronic customer newsletter, News Splash. Each month subscribers receive an email with informa- tion on Louisville Water news, tips, employee profiles, events, and history. Customers can visit LouisvilleWater.com to sign up for News Splash and browse past issues. Social media has dramatically changed how we interact with Louisville Water plans to phase out manually reading water meters. customers. Through our Facebook and Twitter accounts, we can
12 2017 AT A GLANCE CHILDREN AND ADULTS 70,000 REACHED THROUGH EDUCATION
quickly share information, and customers have another conve- nient avenue to ask questions. During 2017, Facebook followers grew by 33% and Twitter grew by 35%. Some of the most popular tweets are from college students who talk about how much they miss the taste and quality of Louisville pure tap® when they’re away at school.
Throughout the Community Education & Outreach Two Louisville Water logos rose over the community in 2017, one Some of the most popular Twitter comments are from college students who miss on a repainted elevated tank on Westport Road and one a new the taste of Louisville’s drinking water. three-million-gallon tank on English Station Road in Middletown. These logos represent not only the company’s efforts to expand its brand but also a commitment to enhancing the community through outreach efforts that include charitable work and exten- sive education programs. For instance, 2017 was the 10-year anniversary of the Adventures in Water Festival, which brings together two dozen community organizations to provide educational demonstrations and activ- ities for local students. Since 2007, the festival has hosted 195 school groups (about 18,000 students). This festival is just one facet of a program that sends Louisville Water educators to more than 100 schools throughout the school year. These educators offer a range of free programs with experiments that provide real-world examples to the curriculum and highlight the value For the first time in our history, Louisville Water added branding to its water tanks. of water.
13 2017 AT A GLANCE LOUISVILLE WATER TOWER AND PUMPING STATION NO. 1 ARE ONE OF 8 NATIONAL HISTORIC LANDMARKS IN LOUISVILLE
Louisville Water hosts the Adventures in Water Festival at Lou- isville Water Tower Park, a popular destination for community events and weddings as well as the home of the WaterWorks Mu- seum, which celebrated its third anniversary in 2017. The muse- um offers historic photographs, films and memorabilia, some of which date from 1860. Visitors discover our contributions to safe drinking water through our innovations in science and engineer- ing. Special exhibits rotate throughout the year. In May, Louisville Water Tower Park joined in a united effort to promote history and tourism in Jefferson County when eight local National Historic Landmarks—including Louisville Water’s Pump- ing Station No. 1 and Water Tower—became part of a new orga- nization: National Historic Landmarks of Louisville. This group launched a program to encourage people to visit the sites that are open to the public. In addition, Louisville Water Tower Park participated in the city’s Cultural Pass Program, which provided free access during the summer to 38 of greater Louisville’s arts and cultural insti- tutions for children and a guardian. Because of this program, nearly 600 children and more than 300 adults visited the park. Overall, more than 31,000 people visited the site for events and Louisville Water’s education program includes a water festival, classroom program- education in 2017. ming and the WaterWorks Museum. In July, Louisville Water Tower Park also hosted the 9th annual Buy Local Fair through a partnership with the Louisville Inde- pendent Business Alliance. The fair featured more than 200 local businesses, musicians and artists as well as craftspeople, farmers, and food trucks. Louisville Water provided free water bottle fills
14 2017 AT A GLANCE LOUISVILLE PURE TAP® PROGRAM REACHES NEARLY ONE MILLION PEOPLE
and refills at two pure tap stations. The crowd was estimated at 10,000—a new record. To highlight career opportunities in the water industry, we ex- panded our work with Fairdale High School in the school’s Heavy Equipment Science program. Students can train with profession- al equipment, including donated pieces of pipe from Louisville Water, for real-world excavations. The Fairdale program prepares students for construction-type jobs. Louisville Water has recently hired three students who graduated from this skills program. Louisville pure tap® Louisville Water participated in nearly 200 community events—from official Kentucky Derby Festival activities to Waterfront Wednesday concerts to special events at Slugger Field to water stops for marathons and other races—by pro- viding free Louisville pure tap®, reusable water bottles and compostable cups. The pure tap campaign is our signature customer education effort. Speaking of races, about 1,200 runners participated in the 2017 Louisville pure tap® 5K in September, which began and ended at the Louisville Water Tower and reinforced our core values of promoting health and education. The race is the first leg of the Louisville Sports Commission’s Fall Runathon. Louisville Water connected with the community in many ways including donating equipment to a training program at Fairdale High School and serving water at Louisville Water employees again participated in Mayor Greg Louisville pure tap®events. Fischer’s Building Our Blocks program. They joined volun- teers from several city agencies—including Public Works, Codes & Regulations, Louisville Fire and MSD—to visit homes
15 2017 AT A GLANCE EVENTS INCLUDE 200 LOUISVILLE PURE TAP®
throughout several neighborhoods and provide information on services. Launched in October 2016, Building Our Blocks is designed to make residents aware of the range of services avail- able, promote a sense of community, deter crime and beautify neighborhoods. An official tribute to Louisville Water’s long commitment to pro- viding safe and great-tasting drinking water was unveiled when the Kentucky Historical Society dedicated a state historical mark- er at Louisville Water Tower Park to recognize the work of George Warren Fuller. From 1895 to 1897, Fuller performed a series of filter experiments in Louisville that laid the foundation for the water treatment that Louisville Water and other utilities around the world use today. Louisville Water employees participating in Building our Blocks. Louisville’s Liquid Assets When it comes to starting or growing a business in the region, Louisville Water is the “liquid asset.” This campaign, centered on economic development, includes partnerships with local, region- al and state entities. Thanks to a rising interest in bourbon, distillers are now part of the liquid assets campaign. In 2017, Louisville Water launched a Bourbon & Branch partnership that highlights the company’s con- nection to Kentucky’s signature industry. From the start of the distilling process to the last sip you take from a glass, water plays a critical role in the Kentucky bourbon experience. Local distillers rely on Louisville Water, including Kentucky Historical Society honors Louisville Water with a historical marker. Bulleit Frontier Whiskey Experience at Stitzel-Weller. Louisville
16 2017 AT A GLANCE BOURBON DISTILLERS 12 USE LOUISVILLE WATER
Mayor Greg Fischer helped unveil a Stitzel-Weller visitor experi- ence that includes an exhibit on how the bourbon industry bene- fits from water—from the crops, the fermenting process and bot- tling to how bourbon is served. “This new partnership is another part of the growth and evolution of bourbonism in our city,” the Mayor said. Boosting bourbonism is a natural fit for Louisville Water because of the company’s long history with the production side of the dis- tilling industry. Louisville Water began in 1860 and by the 1880s, more than 10 distillers were using the company’s water. Today, Louisville Water has more than a dozen distillers as customers. The story of bourbon and water is highlighted at Stitzel-Weller. Louisville Water plans to expand its participation in many of the community’s bourbon-related events and attractions where water is served. A special Bourbon & Branch Water tour at the WaterWorks Museum, which highlights the bourbon and water connection, is in the planning stages and will launch in late 2018. A historic sign along the urban bourbon trail on Main Street also pays homage to Louisville Water’s long-standing relation- ship with the bourbon industry. The sign is part of the Bour - bon District Initiative, an effort led by the Louisville Downtown Partnership, Louisville Metro and the Louisville Convention and Visitors Bureau in cooperation with the downtown’s bourbon in- dustry community. The initiative features historic signs as well as destination signs, banners and pop-up events. Louisville Water has also branded drinking water stations throughout the city to encourage residents and visitors to en- The Bourbon District Initiative includes the Louisville Water story.
17 2017 AT A GLANCE BRANDED DRINKING WATER FOUNTAINS 42 WITH A LOUISVILLE WATER MESSAGE
joy our city’s award-winning water straight from the tap. From the University of Louisville, YMCAs and Kentucky Kingdom, 42 fountain locations include signage that encourage people to stay hydrated with Louisville pure tap ®. Agreements were signed in 2017 to add 20 more locations throughout the city. We also took the liquid assets message on the road. Louisville Water executives joined forces with state and local leaders to introduce the city’s two most respected beverages, bourbon and water, to economic development prospects in Atlanta and Dallas. Why bring bourbon and water together to talk about Drinking water fountains at the KFC Yum! Center include a Louisville Water message. industry, jobs and opportunity? The parallels between the in- dustries speak to the innovation, the quality and the flavor of Louisville. Giving Back to Our Community Louisville Water’s employees gave back to the community in record numbers in 2017 in the annual Combined Giving Campaign. Employees raised more than $159,000 through payroll deductions, one-time contributions and events, an increase of approximately $12,000 from the 2016 campaign. Funds benefit four company supported charities: Fund for the Arts, Metro United Way, Water for People and the Louisville Water Foundation. Louisville Water brought its product to an economic development trip in Dallas. Employees are also part of over 100 organizations throughout the city, donating 3,620 hours of service in 2017.
18 2017 AT A GLANCE FUNCTIONAL AREAS PURSUED AS 7 PART OF A ONE WATER EFFORT
One Water Louisville Water and Louisville MSD continued their One Wa- ter efforts in 2017. In this initiative, the utilities pursue op- portunities for efficiencies, target opportunities to increase revenue and identify ways to improve service. The work is done under an InterLocal Agreement, and with a One Water Advisory Committee (made up of executive leader- ship from both utilities) that works to identify and implement shared services opportunities. A One Water board oversees the efforts that includes two members from the MSD Board and the Board of Water Works. Ellen Hesen, Deputy Mayor for Louisville Metro, is the chair. In 2017, Louisville Water and MSD began sharing services in the following departments: Information Technology - A Security Administrator and Storage Administrator provide services to both organizations. Louisville Water customer service representative. The utilities also began using a common offsite data recov- ery center, jointly purchased storage and support and shared training opportunities for cyber security awareness. Fleet - A shared Fleet Services Administrator now supports the shared Fleet Director.
Louisville MSD trucks at their Central Maintenance Facility.
19 2017 AT A GLANCE LOUISVILLE WATER’S FLEET LOGGED 2.4 MILLION MILES
Customer Service - A shared Customer Service manager pro- vides leadership to both Louisville Water and MSD’s call cen- ter operations. Procurement - The MSD Procurement & Supplier Diversity Director transitioned to a shared role to provide leadership and guidance to both staffs on purchasing and outreach. Communications - Louisville Water’s Vice President of Com- munications and Marketing is providing leadership to the MSD Communications department. Education - A joint education program to teach Louisville Water and MSD operations in Jefferson County Public Schools and at the Procurement for both companies is researching shared services opportunities. WaterWorks Museum is in development. The Louisville Water Ed- ucation Manager expanded the school-aged curriculum to include MSD’s operations. Engineering - Louisville Water offered an employee resource to provide expertise on MSD’s Waterway Protection Tunnel project. In addition, Louisville Water partnered with Louis- ville Metro to obtain improved pricing on the paving required for construction projects. In 2018, Louisville Water and MSD will finalize a strategic plan for the One Water effort and are evaluating shared revenue opportunities.
The ‘River to River’ curriculum will tell the story of both Louisville Water and Louisville MSD.
20 2017 AT A GLANCE ON AVERAGE, IT TAKES 2 DAYS TO PRODUCE DRINKING WATER
Awards and Achievements The American Society of Civil Engineers–Louisville Chapter pre- sented Shanaka Winters, Project Engineer, with the Distinguished Service Award for understanding the importance of service, while attaining a high professional standard of civil engineering con- duct, accomplishment and service. The Drinking Water Branch of the Kentucky Division of Water rec- ognized two employees for their exceptional performance. Nicole Tremblay received a Letter of Commendation from the lab certi- fication officer for the Division of Water. The Division of Water Shanaka Winters performed an on-site evaluation in the microbiology labs where Roger Tucker evaluates daily samples and conducts research. The state officer spent over five hours auditing Roger’s work and found no problems or errors, which is a great achievement. Crescent Hill Water Treatment Plant earned an award from the Kentucky Energy and Environment Cabinet. The Division of Water in the cabinet’s Department of Environmental Protection recog- nized the Crescent Hill plant for reaching goals in the Area-Wide Optimization program, which encourages water treatment plants and drinking water distributors to surpass state and federal standards. The facility also was honored as an optimized plant for removing turbidity, or cloudiness, which is a measure of Crescent Hill Water Treatment Plant particles in water, including soil, algae, bacteria, viruses and other substances.
21 2017 AT A GLANCE PEOPLE WORK AT 477 LOUISVILLE WATER
Eric O’Neal, Louisville Water’s GIS (Geographic Information Sys- tem) Applications Developer, won a map contest sponsored by GIS Certification Institute. O’Neal’s project was named the “Peo- ple’s Choice” and an award of $250 was donated to the Kentucky Association of Mapping Professional’s scholarship fund. Louisville Water’s women’s tapping team, the Main Maniacs, had a great showing at the American Water Works Association con- ference in Philadelphia. They represented Louisville Water and the Kentucky-Tennessee section in the national “tapping team” competition. To get to the national competition, the Main Mani- acs first won the Kentucky-Tennessee regional competition. They completed tapping a pressurized water main in 3 minutes, 23 sec- onds; a great time, but not enough to move to the final round. The The Main Maniacs impress judges and audiences year after year. Main Maniacs include Minnette Jones, Toni Estes, Angie Shaftlein and Jayne Clark. All are members of Local 1683 and have more than 55 years of combined experience in the field.
22 Financial Performance Maintenance Expenses higher than expected. Labor and labor related costs, materials and supplies, contractual services and Louisville Water achieved sound financial performance in 2017, insurance claims all came in above prior year levels. These higher despite experiencing its lowest water consumption since 1969 costs were partially offset by reductions in chemicals costs and and suffering an unusual and costly 48-inch water main break late bad debt expense. in the year. Total shareholder value provided to Louisville Metro through the dividend and free water service totaled $36.4 million, Louisville Water spent $83.2 million on its capital program in 2017, a decrease from $36.8 million in 2016. an increase of close to 20% over the previous year. Much of fund- ing was devoted to infrastructure, reflecting Louisville Water’s Water consumption in 2017 was 33.4 billion gallons, a drop of 0.13% commitment to investing in our system to ensure long-term sus- from the previous year. The largest declines came in the industrial tainability. The two largest projects in 2017, accounting for a com- and commercial categories which combined fell by 1.3%. The de- bined 18% of capital funds spent, involved the implementation of clines in these categories were offset to a great extent by whole- the WAM system and work on one of the oldest water mains in the sale water consumption, which grew by an impressive 8.1% in 2017. system along Eastern Parkway. This demonstrates the vital importance of Louisville Water’s strat- egy of expanding its regional footprint outside of the Louisville In 2018, alternative sources of revenue and wholesale water sales Metro area. Alternative lines of revenue are also key in offset- will continue to be the cornerstone of Louisville Water’s strate- ting losses in water revenue. In 2017, revenue growth from sewer gy to combat the negative financial impact of falling water con- billing services, home warranty services, contract operations and sumption. Effective January 2018, we signed a new agreement with customer fees resulted in an overall increase in Other Operating HomeServe USA for an additional five-year period, garnering an Revenue of $1.2 million. expected average annual increase in home warranty services rev- enue of about $900,000. And in 2018, we will begin delivering wa- Excluding the increase in pension expense recorded be- ter to Hardin County Water District 1 and will increase water sold cause of GASB 68, Operating Expenses were up by 4.0%, pri- to Hardin County Water District No. 2, driving overall anticipated marily driven by increases in Depreciation Expense and growth in wholesale revenue close to 10%. These key initiatives, Operating and Maintenance Expenses. Depreciation Ex- along with many others, will play a vital role in ensuring Louisville pense increased due to additional investment in capital as- Water’s long-term financial strength. sets and large main break in December drove Operating and
Historical Review
(000s) 2013 2014 2015 2016 2017 Water Revenue $ 145,696 $ 151,779 $ 159,965 $ 162,299 $ 167,862 Other Operating Revenue $ 13,128 $ 14,117 $ 14,421 $ 15,541 $ 16,703 Operating Expenses* $ 109,926 $ 116,297 $ 122,672 $ 125,493 $ 130,474 GASB 68 Pension Expense Adjustment $ 2,923 $ 3,595 $ 7,889 Net Non-Operating Expenses $ (8,052 ) $ (7,206 ) $ (6,303 ) $ (7,497 ) $ (7,296 ) Net Income before Distributions and Contributions $ 40,846 $ 42,392 $ 42,488 $ 41,255 $ 38,906
*Does not include GASB 68 pension expense adjustment
23 Financial Performance - Operations
TOTAL CONSUMPTION (in billion gallons) OPERATIONS 33.4 2017 (amount in millions of gallons) 2013 2014 2015 2016 2017 Water Delivered to Mains
2016 33.5 (Net System Delivery) 42,281 43,302 44,122 42,229 42,723
Average Daily Pumpage 116 119 121 115 117 34.6 2015 Maximum Daily Pumpage 153 155 162 145 161
Percent of Water Metered 81% 79% 79% 79% 79% 2014 34.1
33.9 2013
31 32 33 34 35
SALE OF WATER number of customers consumption - ytd revenue - ytd at December 31 (1,000) gallons (in 000s) 2017 2016 2017 2016 2017 2016 2017 WATER REVENUE Residential 248,565 247,629 12,638,288 12,582,347 $ 69,940 $ 67,810 Commercial 23,032 22,998 11,658,185 11,756,318 49,270 47,664 42% Residential Industrial 415 405 3,949,685 4,054,108 12,066 11,888 3% Wholesale Irrigation 13,392 13,118 1,940,813 1,913,107 11,048 10,501 2% Metro Govt. Fire Services 4,562 4,494 49,561 41,396 3,268 3,074 8% Fire Hydrants 2% Private Fire Services Wholesale 8 6 2,143,461 1,982,213 4,885 4,400 TOTAL 289,974 288,650 32,379,993 32,329,489 150,477 145,337 7% Irrigation 7% Industrial Public Fire Hydrants 24,332 24,130 - - 13,567 13,031 29% Commercial Metro Govt 634 625 1,034,984 1,128,790 3,818 3,930 TOTAL 24,966 24,755 1,034,984 1,128,790 17,385 16,961 GRAND TOTALS 314,940 313,405 33,414,977 33,458,279 $ 167,862 $ 162,299
24 Financial Performance - Operations
AVERAGE RESIDENTIAL MONTHLY BILL OTHER OPERATING REVENUE (in millions) (based upon median usage of 5,000 gallons per month)
$25 $24.60 $23.77 $17 $16.7 $22.97 $22.19 $21.40 $15.5 $20 $15 $14.4 $14.1 $15 $13.1 $13
$10
$11 $5
$9 $0 2013 2014 2015 2016 2017 2013 2014 2015 2016 2017
TOTAL CONTRIBUTIONS TO LOUISVILLE METRO (in millions)
$40 $35.0 $36.4 $37.1 $36.8 $36.4 $15.8 $16.7 $17.0 $17.4 $15.4 $30 Water and Fire Service Provided in Lieu of Taxes
$20 $20.6 $20.4 $19.8 $19.6 $19.0
Dividends Declared $10
$0 2013 2014 2015 2016 2017
25 Financial Performance - Capital
2017 CAPITAL IMPROVEMENT PLAN 2018 CAPITAL IMPROVEMENT PLAN
17% Growth-Related 17% Growth-Related Improvements Improvements
14% New Technology 21% New Technology
5% Self-Financing 4% Self-Financing Improvements Improvements
64% Infrastructure 58% Infrastructure Renewal Renewal
2017 CONTRIBUTIONS IN AID OF CONSTRUCTION (in millions)
$12
$11 $10.3 $10.4 $10 $9.4 $9.2 $9
$8
$7 $6.2 $6
$5 2013 2014 2015 2016 2017
26 Financial Performance - Capital
CAPITAL BIDS-ESTIMATES VERSUS ACTUAL CONTRACTS (in millions)
2017 Actual Contracts - $53.7
2017 Bid Estimate - $61.8
2016 Actual Contracts - $28.3
2016 Bid Estimate - $29.0
2015 Actual Contracts - $28.7
2015 Bid Estimate - $27.1
2014 Actual Contracts - $38.8
2014 Bid Estimate - $39.6
2013 Actual Contracts - $21.6
2013 Bid Estimate - $21.0
$0 $10 $20 $30 $40 $50 $60 $70
TOTAL CAPITAL PROGRAM AND EXPENDITURES (in millions)