Find more One here ebase.dlh.de
#Handmade There is craft in everything around us. The work we do every day, and how we benefit from digitization as we do it
03 19 The employee magazine of the LUFTHANSA GROUP 2 Tell your us [email protected] views at: views What do you you do What Let us us Let this issue? this of think know! | one 03-2019 Editorial I learned back then remain a strong component of the training today. years later, it is a great feeling to know that many of the manual skills train at to Lufthansa become an aircraft technician. More than 30 when I got older, so I was all the more delighted when I was able to much I loved to play around bicycles with as a child, and then mopeds ultimately it will need to becarried out by hand. I still remember how of technology. its This work needs to bewell thought through, but and execution of the flight, but also for the servicing and first time, many hard-working hands are required for the preparation assembled by people and machines. When it takes for to the the sky standsLufthansa for Before craft. an aircraft fly, can it has to be Dear colleagues, oneStory Despite all the digitization and automation, there will always be tasks that simply have to becarried out I believe in our and value craft its to the company. Even though such work continues to develop and change, there will always bea place for it in the future. That is why you’ll find this issue full of stories about the skilled jobs and activities in our company – and you’ll also learn about the people who can docan extraordinary things their with hands. Lufthansa Technical Training Head of Training, Michael Paarmann manually. maintenance Editorial #Handmade
Crafts in the Lufthansa Crafts are our daily bread. Group are multi-faceted and At Lufthansa Technik, we constantly changing. We look combine the knowledge of at how they will be defined the past with the innovations in the future and the of the future. Read this to importance they will have: find out what it looks like:
→ Crafts and their future → My, how you’ve changed! from page 18 from page 38
Recommended by Recommended by Michiel Bogaert Silke von Estorff Communications Manager Communications Manager Lufthansa Group Lufthansa Technik
Anything planned well in your Find out on the following mind must be executed equally pages how well LSG Group well with your hands. For employees understand their Lufthansa Cargo, these craft. One former apprentice are both crafts well learned even reached for the stars – and with many aspects: – and made a success of it.
→ The only way is up. Employees’ craft hobbies → “I cook for the enjoyment of my guests” from page 54 from page 30
Recommended by Recommended by Katharina Stegmann Christian Daumann Communications Manager Global Communications Director
COVER: TIMO ACKERMANN; PHOTOS AT THIS PAGE: SONJA BRÜGGEMANN, OLIVERLufthansa ROESLER (2), GREGOR SCHLAEGER, CHRISTOF JAKOB, ISTOCK Cargo LSG Group
03-2019 one | 3 “My flying occupation 18 has become a Does craft work have a future in aviation? We explore various aspects of aviation to labor of love.” look for clues, and reveal where crafts and Katarina Jankovic automation are successfully dovetailing is one of four employees who explain why they love their craft 26
48
Unusual professions Some people earn their living through such strange crafts
Contents 30
Star chef Alexandra Ziörjen once learned her craft at LSG Group. Now she is a star gourmet
28
Milestones Technical evolution – from the hand axe to the CNC milling machine
40 16 Masterpiece King of DIY Why the hand is our YouTube star Fynn most important tool, Kliemann’s tips and how it works for making things as a hobby
The employee magazine of the LUFTHANSA GROUP 54
Home-made 03 19 Employees show off their craft hobbies
4 | one 03-2019 Contents
News App and eBase A selection of our best 02 Editorial 40 King of DIY online topics Why crafts are an Interview with inseparable part YouTube star of Lufthansa Fynn Kliemann
44 Practicing arts Check-in and skills Digital Why flying is like 06 Pictures playing the piano A close look at Lufthansa Group’s 46 Very small crafts movie theater How movies get 16 Infographic on board an aircraft eBase A masterpiece of evolution 48 What are Smart heads you doing? On 4 December, the Fascinating Lufthansa Group Innovator oneStory professions all Award 2019 was presented over the world in Seeheim for the sixth time in succession. The most 18 Craft – where innovative projects of the last is it headed? 50 Five friends twelve months were honored How crafts in Raiyah Surujbally, in five categories. To find out aviation are adapting Lean Manager at about the winners, read the to the digital world LSG Sky Chefs report in eBase.
52 Robot helpers Outlook oneFocus How technology will What does the future of flying help skilled workers actually look like? How will the 28 Milestones in the future sensors on board an aircraft develop? How will the travel A timeline of technical experience change in general? evolution in steps 54 Craft hobbies Several articles currently great and small Colleagues and provide information on new their special talents technologies and the state 30 A star is born of research at Lufthansa. In December in eBase. Alexandra Ziörjen, gourmet chef with oneQuestion roots at LSG Group 58 What do you think? 34 Training reloaded This would be Craft trades do not your dream craft vanish, but change 60 Are you 36 Facts and figures a craftsperson? What training looks That’s the Jingle quiz like at Lufthansa right answer! Advent adventure: 24 doors, Group Get News 24 questions, lots of prizes. 62 Puzzle App One From 1 December there and stay 38 Two generations Join in to win are daily Christmas puzzles. up to date. Answer questions, write How one skilled Download it from down the solution and profession has 63 Last One mobile.app. great prizes await you.
PHOTOS: W.E FENKER/STOCKSY, TIMO ACKERMANN, LOUIS-LAURENT GRANDADAM/GETTY IMAGES, CLARA PHILIPPZIG, ANTOINE MARAVAL, BEN REIMER, BRIAN JAKUBOWSKI,changed ANTON HALLMANN, PATRICK KUSCHFELD, EBASE in 50 years How it continues lufthansa.com In December in eBase.
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Finesse at your fingertips #Handmade In the digital age, everything is automated, right? Far from it. Have a look at how Lufthansa Group employees take matters into their own hands – quite literally Text Claus Hornung
6 | one 03-2019 Stunning surfaces An employee in the VIP department of Lufthansa Technik in Hamburg refinishes the leg of a piece of furniture with wood veneer. The veneer expert will customize any piece of aircraft furniture in line with the individual wishes of the customer and is sometimes even given complete creative freedom. Using expensive types of wood such as birdseye maple, Finnish birch or imbuya requires great finesse in order not to waste too much.
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Material matters An employee in the VIP department of Lufthansa Technik sews a seam in the embossed leather around a door handle. To achieve the neatest possible cross stitch, he uses a curved needle. Customers often deliver the material for their personalized cabin interior themselves, meaning even greater care is required of the needleworkers.
8 | one 03-2019 Sparkling clean A quality controller from LSG Sky Chefs checks drinking glasses in Bueno Aires, Argentina. All inspectors are qualified in bromatology, meaning they are specialists in the commercial preparation of food and therefore trained to notice the tiniest details: breaks, cracks, dirt, water spots, moisture, foreign bodies and fingerprints. Around 4000 glasses are cleaned here every day; inspectors find damage or contamination on an average of 1 percent of them.
Light rein An animal keeper puts a halter onto a horse ready for loading. Every year, some 110 million animals are registered as air passengers from Frankfurt airport. Many of the animals are looked after in the Frankfurt Animal Lounge from Lufthansa Cargo. The freight crane alone transports 2000 horses each year.
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10 | one 03-2019 Hold still A Lufthansa Technik employee in Hamburg uses circlip pliers to pull a wire around a screwed joint and seals it. The pipe and screwed connections are thus protected against vibrations that occur when the engine is in operation, for example during strong winds or landing.
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Recording in progress An employee in the media production team in Frankfurt controls the volume of a podcast recording. Unlike other German companies, the team doesn’t produce any discussions or interviews, but rather fictional podcasts that tell a story. They use innovative 3D audio technology that surrounds the listener with 360 degrees of sound, allowing them to determine from which direction the sound or voice is coming. So the background noises sound authentic, the team also captures sounds from outside the studio, such as at the swimming pool, in the park or at the Bikini Berlin shopping mall.
12 | one 03-2019 Melting point An electrician at Lufthansa Technik in Hamburg uses a soldering iron to melt some solder. At a temperature of 300 degrees Celsius this technique helps him to attach components to a circuit board and create a connection that will conduct electricity.
03-2019 one | 13 14 times. a hundred than more action this perform often will they flight, aOn long-haul turbulence. strong during even out fall SU can’t of the contents the that and closed stays door the that is to ensure purpose whose a toggle turn must To of or pepper. sugar, attendants salt SU, flight the open packets and drinks glasses, tablecloths, as toys, such items contain These (SU). Unit a Service opens attendant A flight storage Secure Check-in | one 03-2019
PHOTOS: STUDIO LIEBICH/CARSTENLANG, MATTHIAS LIEBICH, JUANJO GHIGLIONE, OLIVER ROESLER, SONJA BRÜGGEMANN, GETTY IMAGES/CULTURA RF, JAN BRANDES, TIMO ACKERMANN, LSG GROUP, CHRISTOF JAKOB Perfect cut A Chef from LSG Sky Chefs cuts meat. The precise and fast cutting of pieces of meat, fruit or vegetables of the same size requires a lot of concentration and instinct. Many colleagues acquire these skills through regular practice, and many LSG Sky Chefs operations also offer special courses for this purpose.
Safe braking The head mechanical plant technician at Lufthansa Cargo in Frankfurt uses calipers to check the adjustment of the brakes on a storage and retrieval machine – a rail-mounted machine that places and removes freight items in high-bay warehouses.
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Little Evolution’s finger It is not possible to flex your little finger without your ring finest work finger moving as well. This is because one muscle is responsible #Handmade Hands are what make us human. for the movement of The way we can move and position our thumbs is both fingers. a particular advantage, and for Isaac Newton was enough to prove of the existence of God. Here we offer some interesting facts about our hands Text Heike Dettmar Ring finger/ index finger Men’s ring fingers are generally longer than their index fingers. For women it is the other way around. Experiments have shown that this is the result of male and female hormones Origin during the embryonic period. Our hands have evolved from the same origin as an elephant’s foot or a bat’s wing. They began to form around 380 million years ago, starting out as the fins of an ancestor of the lungfish.
Hands are a paradise Two grips for bacteria. Up to 1000 bacteria can be found in just Power grip: one square centimeter. Fingers and thumb Precision grip: create a closed The index finger fist, which is and thumb ideally suited to work like a holding large and pincer to handle heavy objects. smaller objects.
Valuable hands Left-handed The level of physical limitation, as 10% people
set out in dismemberment insurance, is the degree of disability T V SERIES for the index finger. Between 10 and 15 and the sum insured determine how percent of Europeans are
much money an insured party will left-handed. Functionality , TIM BURTON FILM receive in Germany. is controlled by the 5% opposite side of the brain ADDAMS FAMILY 20% disability applies if the is the degree of disability when use of another finger the thumb no longer works. is seriously impaired.
EDWARD SCISSORHANDS FAMOUS HANDS1. ANSWERS: VITALI KLITSCHKO,2. THE CREATION KNOWN3. AS THINGOF DR. ADAM, IRONFIST FROM FRESCO4. THE BY MICHELANGELO
16 | one 03-2019 hand female longest the cm, 32.3 measures hand male The RECOGNIZABLE GESTURES ANSWERS: ILLUSTRATION: ANTON HALLMANN/SEPIA A: MERKEL DIAMOND longest longest
B: VICTORY SIGN is 25.5cm. C: ENERGY-CHANNELING YOGA MUDRA D: VULCAN SALUTE FROM STAR TREK
ILLUSTRATION: ANTON HALLMANN lifetime. our throughout times 25 million around straightened and are bent Fingers tendons. to the thanks position original to its back goes automatically it – then finger the curve we only a key, we press When as fast. keys twice the strike can pianist A virtuoso keyboard. on a computer 12 keys to atap second It is possible Fingers action in lips and the tongue have more of these nerve cells.) nerve of these have more tongue the and lips (Only the vibration. and stretching pressure, to touch, receptors 17,000 muscles in the fingers. in the muscles are no There forearm. the from come which muscles, 30 over comprises hand of the musculature The are located in the palm of the hand and react react and hand of the palm in the are located most of of most It is only in humans that that in It is humans only Thumbs on the millimeter square per are 24 receptors There and indicate a direction. indicate and doorbells to ring them using have started even people young and messages, text to send We thumbs our use show. of the star to the out one odd the promoted has era digital The thumbs: Generation gripping. for perfect it making fingers, remaining the from angle adegree 130 at is positioned thumb the are 36 joints in all. joints are 36 there to move, is able structure entire the that So bones. individual of 27 a total comprises which hand, in the are located body human bones of all 1/4 About fingertip in the in the . gestures Recognizable to? Take a guess. belong do these Who hands Famous hand gestures? hand of these meaning the you know Do C D B A 4 3 2 1 03-2019 one | 17 oneStory Do crafts have a future in aviation?
Story #Handmade Traditional crafts and digitization – how do they fit together? We explore various aspects of aviation to look for clues, and reveal where crafts and automation are successfully dovetailing Text Verena Dauerer one
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very element is made to measure. From the shell to the kitchen and E from the carpentry to the furniture, every detail was produced solely for this single, special Lufthansa Lounge. In Milan, it was the “cafeteria,” handmade by Baierl & Demmelhuber, a company from the Bavarian town of Töging am Inn. The claim on their corporate website makes their priority clear at the outset – “Mit Herz und Verstand” (“With heart and under- standing”). Since 1964, everything here has revolved around crafts – traditional work and craftsmanship. Along with its partner companies, this firm is a general contractor for Lufthansa when exclusive craftsmanship is required. “Everything is tailored. We do have a bar counter in our design manual, but it is naturally always adapted to the specific needs of each project,” says Thomas Frank, authorized representative of the interior design company. Every Lufthansa Lounge is specially equipped and set up accord- ing to a single design theme – in Milan it was the “cafeteria.” Alongside the specially fitted coffee bar with baristas, there is a cocoon niche for passing the time. Everything is truly unique, for it is produced in that way only once.
Customization in vogue Precision craftsmanship is in fashion, in aviation and beyond. This is very clear to Frank – who, as a divisional manager, is responsible for both retail and lounges and, as such, experiences the overlap with luxury brand shops. “Companies are getting back to thinking about people – their time and their sense of well-being are important, and so is the fact that the project is specific,” he says. “Three or four years ago, many of us worked according to design manuals, with the result that people often had absolutely
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“It is wonderful to make something with your hands.”
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no idea where they actually were, because everything looked the same,” he says. This has changed. Today, the main priorities for his company, along with cus- tomization and variety, are sustainability 23%of craft business owners see digitization and an outlook that makes a stand against as an opportunity; only slightly more than mass production. To do this, it is important one in twenty views it as a risk. to produce a certain amount inhouse – and to train people there, too. “Our recipe for success is that we have – and train – our own skilled workers in core crafts such as dry construction, painting or carpentry,” Economic Affairs and Energy puts it. In Frank says. His craft business is currently all, 28 percent of apprentices in Germany training 50 apprentices in nine different are being trained in crafts. trades. Is this a one-off or a trend? How In general, Germany and its trades are are things looking for the future of craft what make it a land of small and medium- trades? sized craft businesses. Craft trades, which Across Germany, around 380,000 are also highly valued abroad, are the most apprentices are enjoying qualified training varied sector of the German economy. in craft trades, many of them in aviation. They are its heart, so to speak, with about This makes crafts virtually the “trainer of one million businesses driving economic the nation,” as the Federal Ministry for growth. Some 5.53 million people work in them – which, according to the German Confederation of Skilled Crafts (Zen- tralverband des deutschen Handwerks, ZDH), is as much as some 12.4 percent of the working population. In 2018, the turnover of German craft businesses came to around €612 billion euros, or 27 percent of the overall German economy. Why I love my craft Leading the craft tradition Even when I was young, I already knew that I did not want an office job. I was much keener on doing into the future something with my hands. My parents, who were But what’s happening to crafts at a time of academics, supported me on this road to happiness. digitization and the automation processes It was liberating for me not to have to study for my of Industry 4.0? Craft trades, including high-school diploma. What excited me about carpentry those in aviation, are certainly not being was the combination of machines and precise handwork. left untouched by these processes. This As I have been making special furniture for VIP aircraft for more than 18 years, I also feel great freedom in my is true all the way through to the complete job, especially when the client’s specifications are very equipping of Lufthansa Lounges. “We are open. Then I can express myself freely in the way that in a process of transformation,” Thomas I put them into effect. Only when I think the design is Frank says. “Even the way in which we good will the idea also, usually, be well received by the manage our building sites has changed.” client. Outside work, I am passionate about competing my Hanoverian in Class M dressage. That is all about Today, for example, site managers prepare discipline, precision and intuition – qualities that are also their reports and documentation digitally important in my work with fine wood veneer. I structure and always carry a tablet and laptop my processes, prepare everything and then put it into around with them. The 3D measurements practice – cleanly, smoothly and neatly. It is wonderful of a building site are transferred digitally to make something with your hands and then to see at the end of the day what you have created. to the planning team, and the actual plan for the Lounge is synchronized with the Kathrin Impelmann Carpenter in the VIP workshop building site in a matter of minutes by at the Lufthansa Technik Completion Center means of the tablet. Processes overall in Hamburg are becoming more and more digitized, in order to ensure accuracy around planning. At the same time, those processes
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have to remain flexible enough to make sure that all parts of the crafted creation can be harmoniously integrated. “The best creative craftspeople and designers are unique, specialized types, and we cannot impose a rigid system on them, or else we Why I love my craft will lose the craft element of what they I developed my love for my craft when I was just a child. do,” Frank says. “The solution will be a I grew up with animals, and I also got involved as a young combination. Ultimately, things are being breeder at an early age. Over time, my interest in working made by hand, and you have to be able with animals took shape and became firmly established. to maintain quality.” At the Animal Lounge, I can combine my love for animals Lukas Wiesler can testify to how craft with my affinity for skilled work. So I have turned my hobby into my profession. What I particularly like is the work is now being digitized and revealing variety – every day looks different. My work is amazingly new possibilities. He is a design manager exciting and varied. We look after a very wide range of working for SPIRIANT GmbH, an LSG animal characters and species at the Frankfurt Animal Group subsidiary based in Neu-Isenburg Lounge. So far, we have actually had everything from in Hesse. The product design company fish to hippos. I especially enjoy the interaction with my colleagues here. We all have different professional has been creating on-board items for the backgrounds and are able to benefit from each other’s convenience of passengers for almost experience. However, of course, my work includes not just 15 years. These are items such as trays, caring for animals but also cargo handling. It is a lovely small bowls and cups – whole serving feeling to be needed, to get to grips with something and systems that have to work at many points to see what you have achieved at the end of the day. along the hospitality chain. Jennifer Gonçalves da Costa As a product designer, he has seen Keeper at the Frankfurt Animal Lounge operated huge changes and refinements to his by Lufthansa Cargo tools as a result of digitization. Now, he designs his models three-dimensionally with a CAD (computer-aided design) program that has established itself as a standard tool in the industry. Since this happened, one task after another has been transferred from people to machines. Where it used to be necessary for an engineer to provide information about possible problems with a product, a CAD program can now provide help in an instant.
Accelerated creation This process is creating a CAD data file that serves as the template for a photo- realistic 3D view and the basis for the 3D printer. “The CAD file enables me to produce realistic representations without the product actually existing. In the space of a few minutes or hours, I can generate it with what’s called rendering software and thus photorealistically create the illusion that the product already exists,” Wiesler says. There is one other development, which began about 15 years ago – 3D printing. In the past, Wiesler had to wait three or four days to get a model from a modeler. Now, his office has five 3D printers that he can use to print his
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“It is a lovely feeling to be needed.”
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“I love cooking, and I cook everything with love, every day.”
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on one implementation project. Here, too, they are not dealing with mass production but rather with a unique item. “It requires much more effort to break a complex problem down and to write the code so Why I love my craft that it makes sense in the long term. The I love cooking, and I cook everything with love, every day. more elegant the code, the smarter the I feel that I was born to do this. I grew up in my uncle’s solution,” Dowe says. bakery. To this day, I can remember running around there as a boy and playing with flour. This experience Digital transformation in the air paved the way for me to become a cook. My uncle had a great culinary influence on me. He taught me how to Dowe is currently working on a new bake bread – but, at some point, baking was no longer product. “Kubis” is a service app intended enough for me, and I wanted to learn everything about to make the everyday jobs of flight attend- cooking. And so I started an apprenticeship as a cook ants easier. “The digital transformation in a restaurant. It was the beginning of a love affair. is changing society, but there are areas I am sure that I will always work in this environment. Also, I think it is something special to cook for an where that is not so simple,” he says. airline catering company and not in a restaurant. The Instead of flight attendants having to dishes that we create travel across the world, and I carry a file with all the documents for like that idea very much. In addition, LSG Sky Chefs the relevant flight, such as information offers many opportunities for me to improve my skills about the crew and passengers with as a professional. I learn a lot, and I am able to make connections with people all over the world. I think every special needs, as they do today, the idea working day is a new challenge, and I like that very much. is that everything will soon be available at a glance via the digital app. Pablo Alejandro Schuvik For Dowe, coding is a craftsman’s Cook with LSG Sky Chefs in Buenos Aires skill – it is about solving problems. The tools used to do this may differ, but the approach remains the same – as do the challenges, for quite a lot has changed in his profession, too, just in the past few years. “I graduated ten years ago, products out by himself overnight. “This but the software that I knew best then is significantly accelerates the creation now completely forgotten. The industry process,” he concludes. is changing so quickly,” he says. As craft trades become digitized, One thing must not be overlooked however, it is not only processes that here, of course. Even though it is a modern are changing, but also the definition of craft, creating a digital programming code what we actually understand by crafts. takes hours of work at a computer. More As a digital specialist, a present-day and more workers are balancing this by programmer is also someone who works by pursuing a hobby during their leisure out the intricacies of a piece of software in time. Timo Daum, an author on the meticulous detail, just as a sculptor does when molding their pieces. They would not be able to control the computers without their specialist knowledge. In that case, Germany, the stronghold is not the creation of program code itself of do-it-yourself a kind of digital craft? Raymond Dowe Three in five Germans (61 percent) like making from the LSG subsidiary Retail InMotion in things, a YouGov survey found in 2016. Dublin, Ireland, believes that it is. A senior Several times a year, people in Germany pick iOS developer, he develops smartphone up tools to make furniture or do some tailoring apps. “Code has to be comprehensible or sewing. Over one-third (37 percent) are into DIY. Handicrafts and making things to other programmers, long-lasting and (25 and 23 percent) are also popular. efficient, rather than just a matter of Activities such as pottery and painting are choosing the quickest possible solution similarly still pursued by 14 percent of those for implementation,” he says. After all, wishing to express their creativity. there are often several developers working
03-2019 one | 25 26 machines. and materials for systems or tracking parts, to make spare as 3D printers such technologies digital use in four One processes. operational for software use percent 58 and website, own businesses craft of German 95% one | one Story 03-2019 wooden kitchen utensil or a rustic bench bench a or rustic utensil kitchen wooden a hands their in hold participants when course a of end It the at happy her makes relaxed. more being then and tally men down wind to starting participants Franke she In observes says. her courses, grow,” to years many needs tree A ness. for us to show attentive more important agenda. the on The topic of always booked. is wood fully can learn some basic knowledge, is almost starter interested are who those where course, carpentry Hobbytischlerei’s The hands. own their with themselves, produce to is this counteract to doing are they What this.” recognized have they and physical, something do to opportunity the lacking simply are They during their work or have role. a sedentary computers at sit clients our of percent in their free time,” Franke “Aboutsays. 70 people wanting to do different something “I for popular years. am a seeing for trend increasingly growing been have courses whose English), in carpentry” amateur (“Berlin Berlin Hobbytischlerei runs she Sabine Franke. Together with her husband, from approval but nothing with meets that trend a is This hobbies). craft ees’ in years recent (seeinterest about our employ story huge attracting been has DIY of field whole the Indeed, More attentiveness socially.” happening is this which in form the is completely changing indeed is what However, like. you if species, a us as distinguishes is what This material. of kind some with themselves occupy to – in beings human the need is a constant “A activity or physical mental meaningful this: like it explains work, new of subject “Many know nothing about it. It is also have their have their something something activities activities - - - ard is a thing of beauty.” of athing is ard stand high a to works that and crafted is that “Something believes. melhuber Dem & Baierl company supply lounge digitized,” Frank Thomas of the complete be never will that work craft of a piece is wall upright or standing a small it cabinet, a is it “Whether hand. by lovingly made product physical a is result the however, their modern accept and times the with line in crafts of tion defini our broaden we as long as sance, even aand, in forms, their various renais a transformation are experiencing trades in or Rather, lives, aviation in areas. other in people’s whether usefulness, their outlived not certainly have trades craft Traditional lifetime. whole a lasts It off an industrial production line,” she says. much lasts made longer than product one hand a all, “After pride. with beam ters the moment, eyes of her amateur carpen At that have themselves. they made that Flight attendant with Lufthansa Group in Frankfurt Group Lufthansa with attendant Flight Jankovic Katarina of love. a labor become has occupation My flying it. to live without want not now, Iand would have passed to ait give A try. years few me encouraged and me inspired a friend but profession, to ago into different planning actually was and graduated I had by chance. mostly flying into came I originally here. I belong that again, and time me, reassures other. that It is this each with interact people in which way caring as well as the respect, and appreciation the is of that part nice The groups. all and age cultures many representing passengers different welcoming and crew a different with Iworking am always is different. flight every for dynamics, is its flying about special What’s experience. sales or a great a meal, matches perfectly that a drink passengers, a little our toy for example, for be, might That faces. aon people’s smile to conjure my trade use I can when are those on board moments nicest The journey. their way during in every happy them making and world all over the from passengers my crew, welcoming with I love working it. with goes all and that I love flying Why Ilove my craft varieties. In the end, varieties. personal personal ------
PHOTOS: W.E FENKER/STOCKSY, STUDIO LIEBICH/CARSTENLANG, OLIVER ROESLER, JUANJO GHIGLIONE, TIMO ACKERMANN, GETTY IMAGES (3) Cover story
“My flying occupation has become a labor of love.”
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First metal tools The Bronze Age: The history Humans start working not only stone but also light metals.
of crafts Approx. 2200 BCE
#Handmade What started with a stone knocked roughly into 10,000 BCE shape has culminated, millions Basket-weaving of years later, in fine tools that One of the oldest crafts work to the exact millimeter. is basket-weaving. Today, basket-weaving is mainly a Focus An outline of technical evolution handicraft. What is special in great and small steps about it is that basket-weaving is a popular activity in Text Kevin Dusch workshops for the blind.
Dr. Smith Approx. In the Middle Ages, the 900 CE blacksmith was often 2.6 million an all-round craftsman. BCE For instance, it was not one uncommon for him to perform the craft of the Hand axe barber, an early form Hand axes were the first tools of doctor – often even and were made from stone. with the same tool. The oldest finds date back approximately 2.6 million years.
945 CE
First craft guild 1100 CE The oldest documented craft community, or the first guild, is that of “To land on someone’s glue” Frankfurt’s fishermen The German saying, and sailors. “Jemandem auf den Leim gehen” – “to land on someone’s glue,” meaning “to fall for someone’s trick” – comes from the craft of the fowler or birdcatcher, who coated branches with strong glue and used fruit to lure birds, which then got stuck on them.
1280 CE 1486–1513
The first spectacles Aeronautical and mathematical The first attempts to use curved glass to studies by Leonardo da Vinci improve sight took place as early as ancient Leonardo da Vinci was a polymath. For times with Archimedes approximately 300 instance, he took an interest in mathematics years A.D. However, spectacles were not and technology and produced many drawings ILLUSTRATION: CLARA PHILIPPZIG invented until 1280, probably in of flying machines similar to helicopters. He is Italy. even rumored to have tested them.
28 | one 03-2019 Approx. 1800 1830 First sewing machine The Frenchman Industrial Barthelemy revolution Thimonnier made the Craftmanship is first sewing machine. changed by the It managed 200 invention of the stitches a minute. Sir George 1799 steam engine. The Cayley’s glider The new device first mass production caused Parisian with a rudder by machines begins. and a horizontal tailors to fear for stabilizer their livelihood, and they destroyed all Cayley’s findings the machines. form an important foundation for the work of the Wright brothers. In 1799 he wrote a paper about a controllable glider he had developed. 1842 First complete design of a motorized aircraft William Samuel Henson draws the first Newton’s axioms 1687 complete design of a Isaac Newton lays motorized aircraft with a down the basic laws steam-engine drive. An of mechanics, which application to establish include the principle a joint-stock aviation of leverage. company is rejected in the British lower house Standardization of screws amid laughter. In the middle of the 19th century Joseph Whitworth set a reliable standard for the pairing of external and internal threads with flank angle and pitch. Until then, the pair of bolt and nut was always a non-replaceable unit.
Approx. 1850
VW Beetle/25 screws 1960 Approx. 1500 The VW Beetle of 1960 had just 25 screws holding it together. Although the first Beetle was Cesarean section designed as early as 1931, it was Nowadays a doctor given its distinctive name by an has to study rather advertising agency only in 1968. than join a chamber of crafts, but surgeons are craftspeople, too. Incidentally, the earli- est known successful CNC milling Approx. cesarean section was machines 1978 performed around A revolution in tools. 1500 by a pig-gelder. The only manual operation is the 1990 to date act of affixing the workpiece – the rest runs automatically. Carbon fiber reinforced plastic in aircraft Carbon fiber reinforced plastic (CFRP) has rapidly gained in importance in aircraft construction. In 1990, 4.5 percent of an Airbus A300 comprised CFRP, whereas the makeup of a present-day Airbus A350 XWB is 53 percent CFRP.
03-2019 one | 29 oneFocus
“I cook for the enjoyment of my guests”
30 | one 03-2019 #Handmade When half the kitchen staff left all at once, the future of Alexandra Ziörjen’s gourmet restaurant hung in the balance. After years in the office, the former LSG apprentice got back into the kitchen, a move that marked the start of a small gastronomical miracle Text Christian Daumann
he last of the sun’s rays shine down of Charmey. The former LSG Group over Charmey. With around 2,000 apprentice actually wanted to focus her Tinhabitants, the picture-perfectvil- attention solely on managing the hotel lage located at the foot of the Alps is one and restaurant and had already hung up of the largest municipality in the Swiss her wooden spoon. But things turned out canton of Fribourg, where snow enthusi- quite differently. asts find satisfaction in winter, summer sees mountain bikers and hikers make Reaching for the stars the most of the panoramic views and lush On a table in the chalet, a cheesy fon- meadows. It’s here where the cows whose due extravaganza bubbles away the Swiss milk lends the famous gruyère cheese its way: moitié-moitié, half gruyère and half irresistible flavor graze. vacherin cheese. “Whoever loses their Alexandra Ziörjen relaxes on the bread in the cheese has to buy a round,” bench in front of Chalet Buvette Hau- says Ziörjen as she spears a piece of bread tachia, an Alpine lodge at 1,458 meters and dunks it into the creamy cheese mix- above sea level. It’s the end of the ture. Her bread sinks straight into the day for the trained chef who runs the steaming pot. Ziörjen heartily laughs out Romantik Hôtel de l’Étoile in the center loud.
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“For me, ‘craft’ is solid expertise, and something that you con- tinually apply and improve over A video of our visit to Alexandra many years of experience.” Ziörjen in Switzerland, including an interview, can be found at: Alexandra Ziörjen Michelin-star chef https://youtu.be/xN6QaXNDgUc
Moments like this are a rare treat sonal cuisine. Then we have the jewel in “We had a small team of kitchen staff in the life of the 39-year-old. When the our crown, Nova, for foodies and connois- comprising a head chef, sous-chef and single mother isn’t looking after her two seurs, which was awarded a Michelin star two assistants,” recalls Ziörjen. Then the sons (aged six and nine), the Frankfurt this year.” Ziörjen says this almost non- head chef and sous-chef both left unex- native’s life revolves around her Alpine chalantly, but her eyes give away just how pectedly within a short space of time, guesthouse. She has been running the proud she is of this recognition. and Ziörjen had to decide whether she Romantik Hôtel de l’Étoile for nine years, should close the gourmet restaurant or and since 2014 has done so entirely on her Proud of her craft pick up her wooden spoon again, 14 years own. Could it be a wonderfully crazy coin- Ziörjen is a trained chef, but she used to after leaving the kitchen. She opted for cidence that “étoile” translates as “star”? leave the cooking at L’Étoile to others the latter and straightaway hit the jack- “We are a listed building with eight so she could focus on her role as man- pot. The Michelin Guide awarded Nova bedrooms and a family suite,” explains ager. Returning to her original passion a star in February 2019. Ziörjen is proud the Swiss resident, who mostly speaks as a head chef after many years in the of her craft, for which she has a clear French when at work. There are also two Swiss hotel industry certainly wasn’t part definition: “For me, ‘craft’ is solid exper- restaurants. “Our bistro offers local, sea- of Ziörjen’s plan. tise, and something that you continually
32 | one 03-2019 PHOTOS: ANTOINE MARAVAL (7), GOODWEEN123 + FLOORTJE/ISTOCK (2) cialist knowledge.” cialist spe without a restaurant open shouldn’t she believes is for essential any chef. “You which training, the of quality the praises again Ziörjen headquarters.” company’s the at worked that staff office the for cooked we kitchen, training a pristine In everything. for foundation the laid That training. of form unique its for Germany in of all “LSG across famous was Neu-Isenburg fondly. time there time remembers her She Main. am Frankfurt near Neu-Isenburg, in Group LSG the with craft her learned She experience.” of years many over improve and apply than jacket potatoes with quark. with potatoes jacket than more nothing likes 39-year-old the however, In private, cuisine. up refined serves kitchen Ziörjen’s in 2019. star ato Michelin way the all kitchen training the from way her made she detours, a few After in Neu-Isenburg. Group LSG the with craft her learned Ziörjen - among them. Alexandra was one such such one was Alexandra them. among gem odd the be always will there and Yoution. have to as take they people are, dedica and work hard with comes only her into numerous competitions. “Success promising apprentice well, having entered his remembers still also himself Philippi out. pouring start stories the him, about talks Ziörjen When 2017. April until ees who was for responsible LSG Group train Philippi, Karl-Heinz was teachers her of hugely.” One that from we benefited but us, of asked way. was A lot a good in but “We were much into very whipped shape, It wasn’t always easy as a trainee. a trainee. as easy always wasn’t It with her children. her with especially nature, enjoying time free her spend to likes Ziörjen day: hectic a after off Switching - - better. But it’s not my primary focus.” my primary not it’s But better. like Michelin it inspectors too, that’s even the If guests. my of enjoyment the for and I have toa reputation I cookmaintain. here. I have wages to pay, a family to feed not the just chef,head I’m also the owner I’m a star. without or with guests, my for cook “I ground: the on firmly remain feet her But region. the in fame to rocketing sky Ziörjen Alexandra sending months, few last the in Nova discovered has tele clien A new l’Étoile. de Hôtel Romantik has certainly changed life at everyday the make these gems shine.” The Michelin star to a teacher as job your is it And gem. 03-2019 one | 33 ● - - oneFocus Training reloaded
#Handmade There in their heads and that are shaped by motor vehicle mechatronics technician. is no contradiction television and schoolbooks, for example, “The digital transformation is changing are – overwhelmingly – no longer up to our ways of working and leading to new between woodturning date,” he says. “Modern crafts thrive business models. Skilled professions are and the digital world. on their diversity, and firms have for a continuing their development accordingly,” A glance at Germany’s long time been working with tablets, Wollseifer says. skilled professions shows 3D scanners, drones and digital surveying For this reason, the ZDH is planning or processing tools.” to launch a discussion next year – and of that craft trades are not Indeed, the three most popular skilled course, in keeping with the subject matter, disappearing, but changing professions in 2018, in terms of numbers, all it will be held mainly through social media Text Claus Hornung had a marked connection with technology: outlets such as Facebook, YouTube, motor vehicle mechatronics technician, Instagram and Twitter. The topics of the electronics engineer in all specializations, discussion will be modernity, high-tech, or plant mechanic for sanitary, heating internationalism, diversity, entrepreneur- and air-conditioning engineering. (See the ship and social responsibility. Its motto graphic on the right for other professions will be, “Is this still a craft?” If this has in the top ten.) got you thinking, here’s a tip – this time, Nevertheless, the popular German there is only one answer. ● hat exactly is a modiste? saying that “crafts have foundations of No idea? Actually, there are gold” has for years often lost ground to W several correct answers to a fatalistic view that “crafts are dying out.” this question. The first is that a modiste is In fact, even here the reality is not so black someone who has undergone a three-year and white. It is true that German craft “The images apprenticeship to learn how to make hats. companies are concerned about finding of craft work The second is that it proves many people young workers and successors. At present, do not know how varied skilled work can be. there are around 150,000 vacant posts and that many Everybody knows about hairdressers, 30,000 unfilled apprenticeships. people have in bakers and carpenters. It is less well known that Germany also trains gunmakers, New names, new content their heads are – wooden-toy-makers and coopers. There are However, it is also the case that 140,579 130 skilled professions in Germany’s craft young people signed apprenticeship overwhelmingly sector, and the little-known modistes are contracts in 2018. This means that the – no longer one of them. For a long time, however, they number of contracts concluded rose for the made only ladies’ hats, while hatmakers fourth year in a row, although the absolute up to date.” catered exclusively to gentlemen. For a figures involved were low – from 137,376 Hans Peter Wollseifer good 15 years now, the two have been in 2014 up to the value from the previous President of the German combined under the same job title, thus year. Confederation of Skilled Crafts proving the truth of one more theory, which And just as our world of work is is that crafts are changing. changing (see also our story on page 38), Tradition versus modernity – this many of the skilled professions these young contradiction does not exist, as far as people are embracing have also changed. Hans Peter Wollseifer, president of the This is often clear from the name. In some German Confederation of Skilled Crafts cases, time-honored titles are redefined, as (Zentralverband des deutschen Hand- with the modistes. But often the new names werks, ZDH), is concerned. “The images denote new areas of activity. For example,
of craft work that many people have a motor vehicle mechanic has become a PHOTO: BORIS TRENKEL; ILLUSTRATION: VALERIO PELLEGRINI; SOURCE: ZENTRALVERBAND DES DEUTSCHEND HANDWERKS
34 | one 03-2019 Germany’s 21,168 10 most popular 20,000 skilled professions Counted according to training Germany contracts concluded (Status: December 31, 2018)
14,033 15,000
12,209
9,601
10,000 8,046
6,472
5,205
3,870 3,721 5,000 3,144
1 2 3 4 5 6 7 8 9 10
Motor vehicle Electronics Plant mechanic Hairdresser Joiner Painter and Metal Carpenter Bricklayer Roofer mechatronics technician for sanitary, vamisher worker technician (all fields) heating and (all fields) (all fields) air-conditioning technology 03-2019 one | 35 oneFocus Terrific trainer #Handmade Attaching great importance to training is a tradition in Lufthansa Group. Here are some facts and figures worth knowing about apprenticeships in the DACH region At present, Lufthansa Group is training around 900 Text Ronald Tenbusch apprentices* (85 percent male, 15 percent female)
85% 15% Lufthansa Group offers 28 Vienna-Swechat traditional apprenticeships at 16 locations in Germany, Austria and Switzerland 900 Frankfurt
Geneva * in the DACH region
Munich
Zürich Berlin
Hanover Oldenburg
Germany Kelsterbach Düsseldorf
Austria
Switzerland
Neu-Isenburg
Raunheim
Hamburg
Seeheim
Alzey
Cologne
36 | one 03-2019 In all, there are more than a hundred full-time trainers In Switzerland, training for the specific trades of polymechanic working for Lufthansa Group. (specializing in aircraft maintenance) and automation engineer (specializing in aircraft maintenance) is offered only at SWISS.
Switzerland
100
At Lufthansa Technik in Hamburg, apprentice training includes work on Training in transition: Since 1957, Lufthansa has been offering training as the outside and inside of a special training aircraft: a decommissioned, an aviation salesman (LVK). In February 2019, the last class graduated non-airworthy Boeing 737-500. only from the Chamber of Industry. Since 2018, talents in the dual study program Aviation Management have been awarded a Bachelor of Science degree in addition to the IHK degree.
Hamburg
LH Technik 1957 – 2019 since 2018 Chamber of Industry Bachelor of Science & Chamber of Industry
At the Lufthansa Seeheim Hotel, 25 apprentices are trained at one of Focus on IT: This year, eleven newcomers, nine men and two women, the most modern conference hotels in Germany. will begin their IT training at Lufthansa Systems. In the coming years, It comprises 483 hotel bedrooms and around 80 conference/function the program will be continued with up to 15 apprenticeships each year. rooms for up to 600 people. Its measurements are: 175 meters wide, Further entry opportunities in the IT area of the Lufthansa Group include 120 meters deep, 54.50 meters high, 9,120 square meters floor space. a dual study program with a focus on IT at Lufthansa Industry Solutions and the dual study program “AIRcelerate” from Austrian Airlines with a focus on digitization for air traffic managers.
0 0 0
1 0 1 1 15
ILLUSTRATION: VALERIO PELLEGRINI 11
03-2019 one | 37 oneFocus My, how you’ve changed!
#Handmade Digital rather than analog? Rulebooks instead of creativity? Two Lufthansa Technik colleagues in Hamburg – one long- standing, one new – talk to One and compare how their work has changed over half a century Text Claus Hornung
n the past, many things were clearer. A manual was exactly what it sounds like I – something you picked up in your hands. “For every repair, there were files standing on the workbench, some of them thousands of pages thick,” engine mechanic Werner Hoffmann recalls. That meant a lot of leafing through and a lot of running backward and forward between the workbench and the place where the job was actually being done – and also often delays. “If one colleague was using the manual file that was needed, all the others had to wait,” Hoffmann says. “Now, we can all view the information that we need together on computers that are in the bay next to each engine stand.” Skilled work then and now sometimes seems like two different worlds, Hoffmann and Renato Kresic agree. Hoffmann began his training as an engine mechanic with Lufthansa on April 1, 1970. Kresic Senior joined PD Engines as a trained aircraft mechanic in 2018. And a lot more than just switching from paper to screens has happened in the intervening period “In the past, of almost 50 years. we often ground “There was a lot going on in the hangars in those days,” Hoffmann says. There were sometimes up a bit off the metal to 200 people per shift working on rotating shifts. “It was really loud,” he adds. Today, things are much to make it fit.” quieter. The site also works around the clock – or Werner Hoffmann
24/7, in other words, for even these words have Engine mechanic, Lufthansa Technik PHOTO: SONJA BRÜGGEMANN
38 | one 03-2019 Junior
“Today, mechanics changed. To assemble standard engines, there are have to deal with only 30 to 40 mechanics on the job per shift, on average. At night, there are actually sometimes only a large proportion four to six, Kresic says. “In the assembly hangar for large engines, next to where I work, there is no one of the paperwork.” around at night. When you walk through there, you Renato Kresic feel like you are in a ghost town.” Aircraft mechanic, Lufthansa Technik One reason for this is that many components now pass through several departments during maintenance work, and their design is more compact. “Just the engine cowling and the wing attachment fitting used to consist of hundreds of parts that were worked on individually,” Hoffmann says. “Now, many of these components are firmly attached to the aircraft and no longer pass through our hands in the first place. For this reason, even the final fitting of an engine now takes only three to four shifts.” And many actions are now easier to perform, for there are both digital aids and more of the mechan- ical sort. One example is the 60-kilogram generator that provides the electricity for the aircraft’s power supply. In the past, two colleagues had to lift it using their muscles; now the machine is raised hydraulically.
More rules, more paperwork Other tasks have become harder, however. “We have a huge number of regulations to follow,” Kresic says. “Each airline has its own requirements for certification. Sometimes it is the regulations of Germany’s Federal Aviation Office that apply, sometimes those of the European Aviation Safety Agency, and sometimes a different set altogether.” In some cases they are even contradictory, Kresic laughs. “It is quite a challenge for a humble mechanic.” In general, many things were not so strict in the past, Hoffmann recalls. Environmental regulations are one example. “When we drained oil, all the liquids simply went into the same drum,” he says. This is to say nothing of documentation. “Much of that was done by inspectors and foremen,” Hoffmann says. “Today, mechanics have to help deal with a large proportion of the paperwork.” Also, in the past, what did not fit was often made to fit, Hoffmann recalls. “If a thrust reverser did not work properly, we often ground a bit off the metal to make it fit,” he says. Small cracks would be welded – Hoffmann learned all that. When he was being trained, the place even had its own forge. Today, these skills are usually no longer needed in day-to-day work, Kresic says. “That is now done by other departments,” he explains. Nevertheless, even today, apprentices learn to file down metal blocks in the first year of their training, Hoffmann says, since “a feel for materials and tools is essential for an engine mechanic.” On this, they are as one. “Exactly – you always need that,” Kresic agrees. Even in the digital age.
03-2019 one | 39 oneFocus “You don’t have to be a genius to build something cool”
40 | one 03-2019 #Handmade With his A different kind of unconventional YouTube helmet: this stylish headgear is part of videos, Fynn Kliemann Fynn Kliemann’s is successfully combating trademark. the outdated image of making things with your hands. His main motivation is childlike curiosity, an attribute many adults swap for self-doubt – to their own detriment, believes this 31-year-old Text Ronald Tenbusch
One: Fynn, when was the last time you called in a tradesman? Fynn Kliemann: It wasn’t long ago. A couple of weeks ago when my toilet was blocked.
Why didn’t you fix that yourself? I didn’t have the right tool with me. I wouldn’t say I find all handiwork fun, per se. If I had the money, I would call in tradesmen for lots more things. But I don’t, so I usually get on with it myself.
Your videos give a very different impression. They seem to show you having a lot of fun doing again. Most people lose interest in this practical tasks. “As children, over the years, but that hasn’t been the For me, the excitement is in discovering case for me. At some point, I just started new things. How do you lay a tile? How we are all taking apart my electric toothbrush and do you build a stone terrace? That’s obsessed with thinking about what else I could make what makes the practical jobs fun. I think with the tiny motor. So I just carried on learning is the greatest and most beautiful putting things from there and today I’m no longer afraid thing in the world. Combine that with the of any task. satisfaction when it’s finished of having together and made something with your own two hands Is there a skill that you would really – what could be better? taking them like to master? apart again.” Actually no, because I can do everything. Where does you passion for Well enough for my own purposes, at handiwork come from? least. And I believe that everyone can As children, we are obsessed with putting do everything. People just need to trust things together and taking them apart themselves to try it.
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Where does that fear come from that prevents so many people from “I think it’s attempting new skills? People aren’t scared of building. They a shame have a general fear of change, fear of that people setbacks, fear of failure in life. But in this context it’s so easy just to try simply go something. To put it simply: once you’ve sawn the first timber, you just carry on through life and saw the next one. accepting that Have you ever despaired of a task everything is and given up? No, giving up isn’t an option. Everything just how it is.” is seen through until it’s finished. It could be that I fail 1000 times before that, but failing is something quite different from giving up. Recognizing that something isn’t working in a certain way simply allows me to change tactics. And I carry on like that until I’ve done it. Up to now I have completed every task I’ve started.
On your YouTube channel, you rather modestly call yourself the “King of DIY.” What is the difference between a craft and DIY? First and foremost, DIY is simply a craft something and to look at how it works. applied within your own four walls. I then build a pulley at home, because Of course a craft is carried out to a much the idea behind it is so old yet still great more professional level – a true crafts- that I want to try it for myself. It’s the man does everything I do, but they do appeal of lifting things off the ground it really well. They have trained in it and and thinking them over: could I not do have much greater demands in terms of that myself? That for me is true DIY. precision. With my work, even if a table isn’t the perfect size, you can still stand Do you have a favorite tool? 3 a bottle on it when it’s finished. Definitely: welding equipment. You have Fynn’s top 3 two solid materials, you hold the flame inventions What is the meaning of a craft to you? over them for a second and then they’re Primarily, I want to find out how things joined to one another for ever. A welded How do you get all of your work. I think it’s a shame that people simply joint can withstand a ton of force – that’s 1 friends to the movie theater go through life accepting that everything just unbelievable. And yet it happens so when you only have one scooter? Kliemann’s solution: He pimps is just how it is without questioning how it quickly and is really easy to do. When an old scooter into an 8.42-meter works. Behind almost every craft is a big I think about all the preparation you have tree trunk scooter. invention, a long tradition and constant to do and the number of holes you have to evolution. How does an engine work? Why drill in order to achieve the same strength Jesus could walk on the sea, does a boat float? How does an aircraft with wood … I’m as excited as a kid every 2 Kliemann can walk on a lake. Well, he can when he’s on his fly? At every turn, you encounter questions time I get to weld something. homemade treadmill catamaran like this, behind which are exciting physics that’s powered by every stride. and complicated technology. Is there any store-bought furniture in your house? Almost every kid dreams of being And how do you approach Yes, half of my kitchen and some stuffed 3 an astronaut. Kliemann dreamed of having an aerotrim. So without these questions? furnishings. You really don’t have to further ado, he built one of the Preferably in a way that allows me to make everything yourself, I just find it enormous training machines that consider the individual components of great when people open themselves up are used by astronauts.
42 | one 03-2019 PHOTOS: NIKITA TERYOSHIN, BRIAN JAKUBOWSKI (3) challenge me in a completely different way. would that something do and out get to some point I realized it would do me good at and clock, the around virtually ming Absolutely. I spent several years program balance? a good maintain to help craftwork the Does designer. a web as actually is job Your main cool. something build to a genius be to have don’t you that fact the of example living a I am so. do to scared too are they because out that find never they but ability the have – they people many in potential more plenty is There possibility. that to do. to something always is there Germany, northwest in Rüspel, farm Kliemann’s On hammering: welding, Grinding, - Which project would you like to to like you would project Which started. get to just is thing main The project. your with question a answer or have you problem a solve can you if motivation biggest the joy You’ll and of sense else. greatest the experience something for look to it’s table, a need don’t you if But build to easy quite is table A with? off start to project best the What’s craftsmen? hobby aspiring any for tip a top have you Do flying as they do when I’m doing DIY. I’m doing when do they as flying I was when wrong as go didn’t things if me for better be would It [laughs]. Yes right? challenge, biggest the be would That detail. the about all it’s a pilot, As fun. really it’s and flying, had a couple I’ve already of house. hours’ a small tower control behind air my traffic I would love to a runway build myself and I’ve looked into how to build a gyrocopter. so point, some at fly to like actually I’d complex? hugely be would but action into put yourself. yourself. better better ● known as “Kliemann’s land.” “Kliemann’s as known better place a – helpers of number any and Franzi girlfriend his with along Rüspel in farm his on creativity of source a built has Kliemann ready, the at always camera His videos. DIY” of “King his for followers million a boast can 31-year-old the Germany, Zeven, in Born hit. real the are that YouTubechannels his it’s But trades. all of jack true – actor and author designer, web Musician, trades ofJack all Fynn Kliemann Fynn 03-2019 one is a is | 43 oneFocus Flying: Art or craft?
Cordula Pflaum Pflaum started her pilot training with Lufthansa in 1990, and has been in active service since 1994. She currently flies the A340/600 and A350 aircraft out of Munich. Since 2009, Pflaum has also been a trainer for future pilots.
#Handmade Cordula Pflaum is one of Lufthansa’s most experienced pilots and trainers. In our interview, she talks about the requirements of her job in a time of increasing automation – and why a hard landing can be the sign of a good pilot Text Claus Hornung PHOTOS: ROBERT FISCHER
44 | one 03-2019 One: Cordula, what are the most soul. It’s exactly the same when you’re in important qualities that a potential control of an aircraft. It’s a combination pilot has to bring to the table? of skill and art. The route to the cockpit Cordula Pflaum: There are many of them, Lufthansa Aviation Training (LAT) teaches and they’re all different. They can be Does that mean pilots develop the new generation of the Lufthansa seen from very early on during the tasks their own style? Group airlines’ pilots at the European Flight included in the selection tests. On the one I’m definitely aware of differences. You Academy (EFA). Over 450 trainee pilots hand, you have to be capable of dealing observe, for example, whether a pilot embarked on this training in 2018. The Pilot with both physical and mental demands prefers to oscillate more around the Training division is responsible for the further education of qualified cockpit personnel in at the same time – for example, making vertical or horizontal axis on approach. It’s 15 different aircraft models. Pilots come here a turn on the simulator while solving also noticeable in the use of the throttle. to acquire further licensing, to pass their arithmetic problems. Then you also obligatory annual simulator flight, or to train need good spatial awareness. That can So mostly in terms of braking. to become a flight instructor. be tested by the flight trainer constantly Passengers will also feel that changing the position of the aircraft until during landing. you experience spatial disorientation Yes, but braking is influenced by a number – essentially not being able to work out of other factors, like gusts of wind and Will this change in the near future? which way is up. A pilot, who previously thermals. Furthermore, when landing Will flying be more automated? would have been wearing a helmet, then on a short runway, pilots should try to There are several very helpful programs has to “fly by the seat of their pants” touch down at a specific landing point that we use these days, such as TCAS to and establish their position and regain rather than gently glide in. If a pilot makes help avoid collisions in the air or RAAS the correct orientation. When I did my a hard landing, it can be because they to help maintain the correct position on training, I also had to complete a strength have chosen the safest option. the runway. But there are some that we test. In the event of an engine failure, at Lufthansa deliberately don’t use. Many a pilot has to use the rudder and maneuver Autopilot is often used to control the airlines carry out landings using what we the aircraft using the foot pedals. plane during flight. Is the skill of the call an autothrottle, meaning the thrust During my selection test I had to prove pilot still required then? is controlled automatically. But accidents that as a woman, I had enough strength Passengers sometimes used to be have been caused – for example, a couple to do that. Above all, as a captain you also allowed to look into the cockpit during of years ago with an Asian airline in San have to be a good manager. a flight. They would often come out and Francisco – because pilots missed the say, “They’re not doing anything.” A good fact that the throttle had set itself to zero. So pilots should also be managers? comparison would be the same comment For this reason, at Lufthansa we always Many pilots don’t really like the term, but from someone that can’t read about land with manual thrust and only use the it works in the context, when you consider watching a person that can. In reality, autothrottle when there is zero visibility that they have to coordinate many tasks pilots are constantly checking whether on the ground. at the same time. For example, when the autopilot has flown off course there is a storm over an airport in the U.S., compared with what was programmed, Is it be possible that your craft could they declare a “freeze” situation, where all or whether the environmental conditions become totally redundant because activity on the ground stops immediately. have changed. The pilot has to be ready aircraft could fly themselves entirely When everything gets going again, pilots to take back control at any time in the autonomously? have to do pretty much all their tasks event that something out of the ordinary I really don’t think so. There are simply too at once: check whether refuelling has occurs, such as an engine failure. Keeping many parameters to link together. That’s finished, grab a spot in the queue for all this in mind over several hours is why we need two pilots. If aircraft ever take-off, keep passengers informed, pick extremely tiring. do fly autonomously, I won’t be around up radio communication again, and so on. to witness it. It really is an art form. ●
So flying isn’t purely a skill? For me, flying is like playing the piano. You can learn to press the right keys, but you need to have a feel for the melody in your
03-2019 one | 45 oneFocus Big movies, small screens he route to Hollywood is tough, but the route out of Hollywood T can sometimes be very time- consuming. That is certainly true of the movies in airlines’ in-flight entertainment programs. In the age of streaming ser- vices, you might imagine that only two or three clicks would be needed to get them on board. You would be very wrong. “A large number of people are involved,” explains Dirk Ottens. He is Head of Con- tent and Media Strategy at Lufthansa Systems and coordinates the process for the in-flight entertainment system Board- Connect. With BoardConnect, passengers on Eurowings’ short- and medium-haul routes, for example, can access the enter- tainment offering with their own devices.
Searching for sex, violence and airplane crashes “Between 30 and 40 movies come out of Hollywood every month. If you add television and international productions, the monthly figure rises to several hundred,” says Ottens. In addition, there is the licensing of video games, destination guides, music and other media content. Whether it’s “Mission Impossible 6” or “The Lion King,” all movies are initially watched from beginning to end by employees of the airline’s content service provider (CSP). This is the only way to ensure all the requirements of the airline are met. They also have to check the age rating and write a short description #Handmade Search for your movie, click on of the content. “Movies are often edited it and it starts to play. That’s how it works at home. by post-production facilities for specific But a lot more effort is needed to get a movie markets, such as airlines or regions,” on board an aircraft. Many hands – and even feet – says Ottens. Certain scenes are cut – for example, ones that include airplane are involved in the process crashes, violence, obscene language and Text Claus Hornung over-explicit sex scenes. The CSPs make comments on the content to help with the movie selection for airlines.
46 | one 03-2019 Some airlines, such as Eurowings, offer passengers the opportunity to use the entertainment program on their own devices.
Next, the studios send high-resolution mezzanine files to the post-production facilities they work with. There the employees edit, encode or transcode the movies and add the required audio tracks and subtitles in various different languages. And so it continues. The post-production facilities send the mezzanine files of airline customers such as Eurowings to castLabs, the cloud service partner of Lufthansa “This is because someone actually puts Systems. “And someone looks at the their sneakers on and delivers the data movies there, too,” says Ottens. But in person.” this time they are not watching the Postal or courier service staff whole thing. The testers check for key transport the sticks and disks to the points: Is there is any stuttering? Are all airport and hand them over to employees the languages and subtitles that have of the airline or its MRO partner. Some- been ordered available? Is the airline’s times all the necessary sticks or SSDs are watermark correct? Following this, the sent, sometimes only a master disk, which “Airport movies are sent via a secure connection is duplicated in copying stations that are networks are to Lufthansa Systems’ integration center. managed by Lufthansa Systems to create An additional check is carried out there an SSD or USB stick for every aircraft. not designed to ensure that the movies can be played The data cannot yet be transferred via on personal devices and are compatible Wi-Fi, Ottens explains. “Airport networks to allow such with the operating systems of Apple and are not designed to allow such large files Android smartphones and tablets. to be transferred directly. The alternative large files to While this is happening, a system would be to use a modem or a satellite be transferred integrator, the airline’s CSP or the airline connection, but as things stand that would itself edits the metadata of the movies be too expensive.” directly.” in a content management system (CMS). The journey from Hollywood currently Dirk Ottens Head of Content At this point, important data such as age takes 60 to 90 days, but according to and Media Strategy at Lufthansa ratings and short descriptions are added. Ottens Lufthansa Systems and its partners Systems are working on digitizing large parts of this The future: cloud not sneakers chain. After that, the quality control, DRM After this has been done, the movies protection, transcoding and most of the and the CMS release are “married.” integration process will take place via The huge volumes of data are trans- the cloud, and the transport and manual ferred to small storage devices such as installation phases will no longer be SSD cards, hard disks or USB sticks. necessary. “This will reduce the time frame “The airlines themselves cannot inter- to seven days. My feeling is that we will vene in this process,”says Ottens. Now see major changes in the next year or two,” the final part of the journey begins. “We he says. But until then he will still have to
PHOTOS: TOMMASO79/ISTOCK, PRAS BOONWONG/EYEEM/GETTY IMAGEScall + LUFTHANSA SYSTEMS (M), PRIVATEthis the sneaker net,” says Ottens. rely on hands and feet.
03-2019 one | 47 oneFocus What do you do?
#Handmade A hobby, art form or eccentricity can suddenly become a profession. Sometimes it’s hard to believe what people do for a living. We’ve gathered some unusual examples from around the world Text Claus Hornung
Treetop work: Pinecone pickers Japan’s sandmen: Anyone who takes on this job needs a head for heights. Yobidashi Pinecone pickers climb as high as 60 meters to harvest pinecones Sumo wrestling involves more than just two that are used to grow new trees. By the time pinecones fall to the heavyweight fighters. Nothing happens ground, their seeds are generally no longer viable. This is why the without the yobidashi. The word means pickers climb up to the crowns of the trees using climbing spikes “announcer” and one of their jobs is to and safety ropes. One picker can collect up to 100 kilograms announce the wrestlers. Another is building of cones a day. This will contain roughly one and maintaining the dohyo, or wrestling ring. kilogram of seeds and from these around This is constructed over several days using 40,000 new trees can be grown. 40 metric tons of clay, and a new ring has to In Germany, the forestry office be built for every match. Sand is sprinkled on in Nagold, which is run by the the level surface of the clay and this must state of Baden-Württemberg, be swept regularly to make it possible to tell offers one-week training whether one of the wrestlers has moved courses for pinecone pickers outside the markings. Yobidashi begin their covering rope and climbing career at an early age and work their way up techniques, information the ladder based on a ranking system until about different trees, they reach 65. They are trained by older and and first aid. more experienced yobidashi.
48 | one 03-2019 PHOTOS: RICHARD BAJOL, PICTURE-ALLIANCE/HARALD TITTEL, ADAM BERRY + LOUIS-LAURENT GRANDADAM/GETTY IMAGES (2), MALERAPASO/ISTOCK, MAURITIUS IMAGES/ALAMY/VWPICS models. These date back to the 19th century and date sellback These to atmodels. century the auction 19th in for arerepair. Malling Hansen expensive The most typewriters Typewriter.” “California called also bring their Collectors machines hassubject evenTom featuring covered been in a documentary Hanks that machines don’t them with interrupt social media The pop-ups. all over many the typewriters world millennialsbecause enjoy using There has abeen revival in and, oftypewriters. the use course, of machines calculating suchequipment Dictaphones, as registers, cash the three-and-a-half-year tothey learned course, repair analog office wereengineers still availableelectronics in inGermany 1999. During age? The computer information No for way!office Apprenticeships Tapping away: Typewriter repairers for tens ofof thousands euros. tracking down tracking truffles. dogs are choice for a better It is increasingly clear becoming that they inare facing many competition areas. excited sows can easily the destroy tree roots, However,of boars. pheromones the because which emit a smell that is similar to the sowsused tofarmers find the fungi, truffle For oakmany forest. years, of truffle hectares them a owntotal of between 8000 almost growers 3500 who represents Trufficulteurs des The Fédération farmers. truffle France, there is an for organization In per kilogram. up to €100,000 sell for white truffles because not when it tocomes truffles, not a job Atfor amateurs. least is tree roots between the earth Tracking down fungi that grow in Truffle farmers Delicacies: industry, such as becoming surf instructors. surf becoming as such industry, tourist the in jobs new found have fishermen the of Some caballitos. using are Peruvians fewer and fewer shrinking, are stocks fish the and reedbeds the Because Peru. of asset cultural anational been have vessels these 2003, Since fish. the and net the transport to only used is inside The rider. ahorse to position asimilar in them on sit or caballitos their on kneel fishermen the aboat, in Unlike horses.” reed “little for Spanish is which totora,” de “caballitos called are They kilograms. 500 to up of weights transport can and wide meter one and ameter half between long, meters five to four are They surfboards. like much very look that vessels making been have regions coastal Peru’s of inhabitants the years, 2000 than more for true, not probably is this Although surfing. of form first the was this that believe people Some fishermen Caballito Seahorses: 03-2019 one | 49 oneFocus
FIVE FRIENDS RAIYAH SURUJBALLY, LPS MANAGER, MIAMI MARKET AT LSG SKY CHEFS A relentless worker #FiveFriends Being a Lean Manager requires Raiyah Surujbally to digest information in split seconds. But that’s not a problem for her. She is a natural speed reader. That skill comes in very handy when you have to quickly pinpoint waste within the sensory overload of an in-flight catering production unit Text Waldo Martin PHOTOS: TOM CLARK PHOTOGRAPHY
50 | one 03-2019 t’s bright pink, like the famous flamingos that form part of the image of her adopted I hometown. And just like the birds, her note- book attracts a lot of attention. That’s why 4 Raiyah Surujbally likes it so much. The Lean Printouts of the Manager for the LSG Sky Chefs Miami Market unit’s layout doesn’t go anywhere without it. “When we are They are invaluable in figuring in meetings, people may use their laptops to 1 out what should go where. take notes,” she says. “But not me, I like to Notebook We place them on our plotter write everything in my notebook.” It has to be a bright color that with the small tables cut out Her day begins by gathering data from the easily stands out. I don’t like so that we can move them around prior day, which is then shared in a meeting on the main grid. an electronic device to write with the management team. That is where my notes on while I am moving around working. I prefer a good they review KPIs (Key Performance Indicators) old-fashioned notebook that for each department. “The core idea behind won’t get lost! Lean manufacturing is quite simple, relentless work on eliminating waste from the produc- tion process,” Raiyah adds. “Our KPIs guide us to the next improvement opportunity. But projects can also be generated from the LPS (LSG Sky Chefs Production System) Maturity Reviews and the experience of staff members. The projects are documented in the Customer Service Center’s Roadmap, which charts the unit’s progress in optimizing processes.” Raiyah has been with LSG Sky Chefs for a little over a year. Before that, she worked for Nestlé in her native Trinidad and Tobago. It has been hard for her to be away from her family. But the great ethnic diversity of South 2 Florida keeps her connected. “I can get my Double-sided tape favorite foods from my country here, and the When it comes to Lean, it is very weather and beaches are pretty much the important to keep things where 5 they belong. If there is a sign to Squishy toys same,” she says. “Miami is as close to home be placed somewhere, I want it They are a great stress reliever. as I can be while living away.” to stay there. I collected a few and put them on my desk. Once my colleagues saw them, they began to give them to me as gifts. But then they use them more often than I do!
Profile Name Raiyah Surujbally I am ... originally from Trinidad and Tobago but have been calling Miami, Florida, home for the last two years. I have been with LSG Sky Chefs ... for a little over one year. 3 What I especially like about my job is that... Tape measure although it is a high-pace environment, I’m never apprehensive or stressed to tackle another We measure everything. That project. I rather I enjoy yet another opportunity way we can map out areas down to work with such a strong and dynamic to scale and play with how the multicultural team. floor space should be best used. I come home to... a husband and two puppies
03-2019 one | 51 oneFocus 01 Exoskeletons Working for long periods with your arms above your head, squatting down, or lifting and moving heavy objects are all activities that are part of many skilled manual jobs. They are strenuous and tiring tasks that can cause long-term damage to the joints and the health of the person performing them. What if technical assistance were available? Exoskeletons, which up until now have been most commonly used in action films – you only need to think of the superhero Iron Man – are gradually but steadily making their way into our everyday working lives. From behind like a second skeleton, these robotic suits support the arms, legs or back of the person wearing them. At the same time, they are so flexible that they can adapt to every movement. This makes it possible for the wearers to exceed their normal abilities. The exoskeleton supports them and makes their work easier. There are passive systems that help you to squat down, for example, and
active systems that use compressed air to take PHOTOS: LUFTHANSA TECHNIK, AUDI AG, SHUTTERSTOCK/ZAPP2PHOTO, MARCO VACCA/GETTY IMAGES the strain away from your arms and shoulders and enable you to work above your head for extended periods. Until now, exoskeletons have primarily been used in the automotive industry, but aircraft manufacturers such as Airbus are also now employing these supportive suits. Lufthansa Technik is currently testing models from a variety of suppliers with the aim of helping employees in different areas of repair and maintenance work.
Robot helpers #Future Skilled manual work is carried out by people and will continue to be in the future. However, this type of work has, of course, been influenced by digitization and automation. There are benefits in this for skilled workers, because technology can help them. Here we highlight four examples of how machines are making this type of work easier – both now and for the future Text Magdalene Weber
52 | one 03-2019 02 Cobots Cobots are collaborative robots – in other words, industrial robots that work with people and are not separated from them by safety devices. They generally carry out simple tasks and can both make work easier for employees and save them time. For example, LSG Sky Chefs in Frankfurt is currently working with the Panda collaborative robot, which will help operational staff with tray assembly. One of the tasks that the robot is learning is how to pick up five salt and pepper pots at once. The Panda is still undergoing testing, but it will help employees in production in the future. Cobots are already in use in other areas of the Lufthansa Group. For example, the Agilox is operating in the digital warehouse of Lufthansa Technik Logistic Services (LTLS). This is an automated guided vehicle system consisting of a forklift truck which connects the two LTLS warehouses in Munich, independently transporting goods and putting them down. The Agilox truck travels on predefined routes between the different areas of the warehouse and stops at specific locations. It uses sensors to identify obstacles and avoid them. The cobot has significantly reduced the distances covered by the employees. In addition, the delays that used to occur because the truck was not completely filled are a thing of the past, because the Agilox truck is in continuous operation on its routes. Augmented reality Augmented reality (AR) is an almost self-explanatory term. This is a computer-based enhancement of our perception of reality. The details that are added to our view of the real world generally consist of information in visual form. Users can see the information via a headset or the camera of a smartphone. Augmented reality can be used, for example, in the maintenance of aircraft or flight simulators. Lufthansa Aviation Training (LAT) has been testing the use of AR headsets with a special software package. If a member of the simulator repair team needs help with solving a problem, he can ask a colleague at another site for assistance. This 04 second person can access the AR headset from his PC, look at exactly 3D printing what the first employee is seeing, Imagine that you could get exactly what you need and take a photo of the view, add useful exactly where you need it at the press of a button. notes to this picture, and send it to In many areas this would make your work much easier. the first person. He sees the image This is now possible using 3D printing. These printers, in real time on the screen of his AR which apply materials layer by layer to create three- headset and can immediately begin dimensional objects, can produce almost anything from repairing the simulator. tools and spare parts to a complete menu. The additive manufacturing process using one or more materials is controlled by a computer. The materials used in the printers include plastics, resins, ceramics and metals and are built up on the basis of digital 3D design files 03 (CAD files). In the aviation industry, spare parts are manufactured by 3D printers, for example, which saves both time and money. There are many potential uses for 3D printing in the catering sector. For instance, 3D printers could produce personalized tableware to suit each customer’s requests.
03-2019 one | 53 oneFocus
EMPLOYEES’ CRAFT HOBBIES
Brewing beer in a saucepan Fruit tastes better when you use it to brew beer, according to Francesco Dorizzi, Management Trainee at SWISS
uring a visit to Copenhagen in 2014, Francesco Dorizzi had a lightbulb moment. “They were brewing raspberry D and lemon-flavored beer,” he says. At the time, there was nothing like it in his home country of Switzerland. “The craft beer trend hadn’t really taken off then,” says Dorizzi, a management trainee at SWISS. He and two friends began brewing beer themselves, learning how to do so from books and YouTube videos. The kitchen of Dorizzi’s shared apartment acted as their first brewhouse; the vat was a saucepan. According to Dorizzi, his roommates were quite happy with that “because we gave them beer.” Soon the three friends bought some professional equipment and founded Endo-Bier. They brew beer two weekends a month and sell it to bars. The most popular flavors are rhubarb and lemon. “It involves a lot of manual work,” says Dorizzi. “Particularly during the mashing phase, you have to be there all the time and adjust the temperature if necessary. That’s what I find most interesting,” he says and smiles, “and, of course, the tasting sessions.” ●
54 | one 03-2019 nyone hiring Karen Stuart Silva ager, and her parents’ house had items Always for their wedding reception made out of dough, such as pots and A can depend on the fact that picture frames. When she was 17, she perfectly the happy couple will look good enough began to create little figures herself. “It to eat. Silva is a Financial Analyst at LSG took a while for me to develop the nec- formed Sky Chefs in the Brazilian city of São essary skill,” says Stuart Silva. Now she Paulo and in her spare time she not only can create whatever type of figure her Karen Stuart Silva from bakes cakes for celebrations, but also customers might want. Some of them São Paulo creates life creates the figures on top. “This is one she reworks up to three times, until she partners – out of dough of the most important moments in these is satisfied. “I am a total perfectionist,” people’s lives. It’s exciting and wonderful says Stuart Silva. But she never creates to be part of it,” she says. Stuart Silva a figure more than once because “each has loved art ever since she was a teen- one has its own personality.” ●
03-2019 one | 55 oneFocus
Form and color Customer Adviser Sabrina Schelker is an artist in her spare time. Her favorite subject matter is women
t the end of the working day, Sabrina Schelker swaps her softphone for a paintbrush and carpet knife. A She is a Customer Adviser at Lufthansa InTouch and also a painter, mainly with acrylics, but also with pastels and oils, sometimes on canvas and sometimes on paper. In addition, she is a sculptor. Her art mainly focuses on women’s heads and bodies and she works without any preliminary sketches. Schelker constantly varies her materials and techniques from three-dimensional reliefs to knitted objects. She recently created a woman’s head that was wound from a single thread. “When I’m working on my art, I feel alive,” she says. She sells a lot of her work, even the objects that are very close to her heart. “That’s how you learn to let go.” ●
Sweet treats Nicolás Riveron from LSG Sky Chefs in Argentina creates piñatas for kids’ parties
ll of his hard work ultimately goes to waste. Regardless A of how beautiful Nicolás Riveron’s piñatas are, in the end the children will destroy them to get to the candies inside. Nevertheless, Riveron, who is a Supervisor at LSG Sky Chefs in Buenos Aires, contin- ues making the piñatas. “Because it’s fun for me and the kids.” He made his very first creation, a dinosaur, for his son’s birthday. Today, he creates whatever his clients want, including unicorns, mermaids and the popular cartoon character Peppa Pig. “The most difficult part is gluing the paper neatly to the cardboard,” he explains. His tip is to start at the bottom and work up. ●
56 | one 03-2019 The only way is up Ben Reimer is a Captain on Boeing 777F. In his spare time, he flies smaller aircraft and enjoys building them even more
t all began when Ben Reimer was bored. During a layover in the Siberian city of I Krasnoyarsk, there was nothing to do in the hotel, not even a functioning TV. But there were empty rooms, so for the next layover Reimer and his colleagues bought a remote-control helicopter and tried flying it there. The helicopter was replaced with an airplane and then several more were added. At some point Reimer began building his own planes. He now has more than 40, ranging from a Cessna to a historic P-38 fighter. He spends four to five hours a week working on them in the garage of his house near New York. What he likes best “is cutting the body out of Styrofoam. And mixing the paints to create a weathered effect that makes the aircraft look older,” he says. “That’s when I’m totally focused and forget the
PHOTOS: LENA GIOVANAZZI, ANDREA PRADO, MARCO TIBERIO, JUANJO GHIGLIONE, BEN REIMER world around me.” ●
03-2019 one | 57 oneQuestion What would your dream craft be?
#Handmade There are countless activities and trades. But in order to perfect them you need time, dedication and the necessary talent. “If I could start over We wanted to find out which crafts Lufthansa employees would like to again, I would be master given the choice a bookbinder. I currently work in IT, specializing in Text Ronald Tenbusch representing data, images and text in a user-
Question centered way on desktop and mobile devices. After eight hours in front of a computer I need an analog balance: I cut out paper and card, glue the materials together and gradually teach myself this ancient craft, step by step. So far I have made personal photo albums and concertina booklets. My current project is a replica of a Cluedo board game.” Juliane Emisch Lufthansa Industry Solutions “I have admired stonemasons since one I was a young child. Especially the ones that can create beautiful and graceful sculptures from a single large block of stone. I’m particularly fascinated by how such an unyielding and hard material can be carved to create delicate facial features and flowing movements.” Nazan Kurt Lufthansa Cargo “My dream craft would be to become a cabinet maker. You get to work with an incredibly versatile material, and it calls for creativity in addition to manual skill.” Silvia Schäfer Lufthansa Group Airlines
58 | one 03-2019 “I would like to master the craft of a bladesmith. For as long as I can remember, I have had an unbelievable fascination with “I would like to be able how glowing steel can be hammered by an expert, seemingly effortlessly, into any shape imaginable – including to master the crafts of a knife, which is one of man’s oldest tools as well as a useful crocheting and knitting. household utensil.” I was struck by the incredible craftsmanship in the town Siegfried Acker Lufthansa Technik of Gap when I visited during my last trip to France. The colorful objects decorating places such as canopies, balconies, lanterns, gutters, tree trunks and road barriers were so beautifully made that they gave the streets a great deal of flair. Inspired by this vacation, I would also love to be able to improve, upgrade, brighten up and make one or two streets in my area of Hamburg more attractive for local residents.” Thomas Kiske Lufthansa Technik
“I would really like to learn the art of pinstriping. Unfortunately this craft has virtually died out, but I would be able to restore my old motorcycle entirely on my own.” Nikola Rötting Lufthansa Technik
“Basket weaving. It’s such an old craft that you can use various natural materials, try out different techniques and patterns and create usable everyday items.” Heike Mauritz Lufthansa Group Airlines
“I would love to master taiko, Japanese drumming. When you play these big drums, you just feel so powerful and you can release any stress that has built up.”
PHOTOS: ISTOCK (9), PRIVATE (5), DANIEL KUMMER Nathalie de Vriendt Lufthansa Cargo
03-2019 one | 59 oneQuestion Do I have the tools for DIY? ILLUSTRATION: ELA STRICKERT
#Handmade What do you do when the tap is dripping or the washing machine stops working? Are you the type “Give me a tool belt to pick up a tool yourself? Or would you rather leave it and in two weeks to someone else? Find out with our decision tree ’ BLISTERS it will look like new!” ON MY HAND ... Text Ronald Tenbusch
THE ACROPOLIS ’ I THINK:
I get the repair kit out and fix it “Perfect a screwdriver background for my Instagram story!” very early and very noisily WHEN MY I call an BICYCLE HAS A Uber FLAT TIRE ... WORK STARTS ...
at 9:00.
when “CROSS HEAD” MAKES trading opens ME THINK OF ... overseas
is part of the game “Ah, that’s DIRT ... what the I look for the robot vacuum reset button cleaner’s for!”
60 | one 03-2019 are like the soundtrack rewards for my of my life hard work CONSTRUCTION SITE NOISE IS ... missing insulation and poor protection against BLISTERS a good reason for intruders ON MY HAND ... lowering the rent
WORKBENCH
mean two weeks PROBLEMS MEAN ... two off work portions a screwdriver of fries a frozen screen and not enough space on the hard drive Sometime between 7:00 and 14:00 CRAFT TABLE BREAKFAST IS ...
a precise WHEN DO YOU a pork roll surgical DELIVER RESULTS incision on TO YOUR BOSS? overnight oats the back of with fruit my head and a chia seed power smoothie “I’ve got nine more. asap Soldier on!”
“Ah, that’s WHEN I HIT MY what the FINGER WITH A “Oh no my mouse robot vacuum ’ HAMMER I THINK: clicking finger!” cleaner’s for!” ’ DESK
03-2019 one | 61 What do you see here?
Here we have zoomed in on something too closely. Can you work out what it is? Hint: it’s already taken center stage elsewhere in the magazine.
Imprint One – The Lufthansa Group employee magazine
Publisher Deutsche Lufthansa AG Group communications FRA CI Stefanie Stotz
Responsibility for the main section and for adverts Stefanie Ghanawistschi Deutsche Lufthansa AG Content Production FRA CI/PC, Lufthansa Aviation Center D-60546 Frankfurt am Main Telefon: (+49) 69 / 696 92079 E-Mail: [email protected]
Responsibility for the additional section Lufthansa Group: Stefanie Ghanawistschi Deutsche Lufthansa AG Content Production FRA CI/PC, Lufthansa Aviation Center D-60546 Frankfurt am Main Telefon: (+49) 69 / 696 92079 E-Mail: [email protected]
Editorial team for this issue Michiel Bogaert, Verena Dauerer, Christian Daumann, Heike Dettmar, Mira Engl, Claus Hornung, Waldo Martin, Katharina Stegmann, Ronald Tenbusch, Magdalene Weber, Silke v. Estorff
Design Alexander Ahlert (Chief Art Director) Laura Holdack (Art Director) Dennis Bock (Designer) Johanna Schneider (Designer)
Project management Charlotte v. Wussow, Kathrin Meyer
Picture editors Olaf Rößler
Advertising sales Grunert Medien & Kommunikation GmbH Telelfon: (+49) 6201 / 398741-1 Fax: (+49) 6201 / 398741-2 Email: [email protected]
Publishing house Axel Springer Corporate Solutions GmbH & Co. KG
Production Tanja Quiel
Editorial team [email protected] Advertising [email protected] Competitions [email protected] Do you speak emoji? Distribution [email protected]
Frequency One is published three times a year in print with daily additional digital content In every issue of One, the hashtag represents an event, a person or a thing. at ebase.dlh.de. The content can only be Using emojis, the world’s simplest language, can you tell which craft is portrayed here? reproduced or used with the authorization of the editorial team. No liability is accepted for unsolicited manuscripts and photos. Articles with a byline do not necessarily reflect the views of the editorial team. This publication is intended for internal use only.
62 | one 03-2019 Who am I? Looking ahead
Do you know the game “Who am I?” We’re switching it up and are looking for one of the skilled workers from this issue using the profile below. If you’ve been paying attention so far, you’ll know who we’re talking about. Dear colleagues, Greater sustainability, lower → I was born and grew up → You’ll hardly ever see costs – for these reasons, in Zeven. me without some kind the #DoingMyBit issue was → I have over one million of headwear. the last print edition of One
followers on my three biggest → I cut a scooter in half, stuck one magazine, with this third channels on YouTube. an 8.42-meter tree trunk in the issue of 2019 – #Handmade – being published as a → One of my biggest dreams is middle and put it all together to build my own gyrocopter. again to make a giant scooter. digital edition. We will be continuing this trend from → My favorite tool is a welder. → I used to be a web designer, 2020, with no magazine at but now I also earn a living all – print or digital – being as a musician, author, actor published. Feedback has and entrepreneur. shown that colleagues
last are increasingly turning to a variety of multimedia formats, meaning videos and podcasts alongside the usual text formats, to find out more about the latest topics. That’s Join in and win why we are making the move over to these digital media and channels, including our st nd th production resources, so 1 prize 2 –6 prize in future eBase One and An overnight stay for two One of five copies of News App One will provide people at the Hôtel de l’Étoile “Im Zeichen des Kranichs” the high-quality content including a five-course meal (The symbol of the crane) you have come to expect from the magazine – stories that display the wonderful diversity of Lufthansa and its businesses, while also emphasizing that we are One.
Stefanie Stotz Head of Communications Strategy and Content Production A short trip to the stars: Enjoy masterful gastronomic skill at the Romantik Hôtel de l’Étoile in Charmey
Among the participants who submit correct answers to the three puzzles on these pages, we will draw one winner of an overnight stay for two people at the Romantik Hôtel de l’Étoile in Charmey, Switzerland, run by the hotel manager Alexandra Ziörjen featured in One (pp. 30–33). As well as enjoying a glass of champagne on arrival and three-hour entry to the thermal baths in Charmey, you can look forward to an incredible five-course meal in the Nova gourmet restaurant, which was awarded a Michelin star this summer. Travel Get News to and from the hotel is not included in the prize. Please check availability on App One your desired dates with hotel staff in advance. Further information and the and stay terms and conditions of this competition can be found at ebase.dlh.de/Quiz up to date. Download Do you know the correct answers? it from Write to us by December 31, 2019 at [email protected] mobile.app.
PHOTOS: ANDREA PRADO, JOYPIXELS (6), HANNES NIEDERKOFLER, PIPER, OLIVER ROESLER lufthansa.com 2-2016 ebase.dlh.de LHAG
The employee magazine of the Lufthansa Group
#Pride Where does it come from and what can Lufthansa employees be proud of?
Bag to life A certain charm Chance destinations Old life jackets How the Business Class Routes, tips and dates: are upcycled and Signature Service is being Getting the most out made into bags received on long�haul � ights of your ID tickets
9-2016 10-2016 ebase.dlh.de ebase.dlh.de LHAG LHAG
The employee magazine of the Lufthansa Group The employee magazine of the Lufthansa Group
#Breach #Customers Weak spots in the system are often hard to identify. An opening for hackers What they want, what makes them tick. A complex relationship
Colleagues = friends Crush at the bar Sweating in costume Connected baggage The heart of conflict Business is fun People who work Travel startups are Voluntary work at the Digital Passenger Problems and disputes Lufthanseats go back to together make friends. challenging Lufthansa. Oktoberfest – two Services simplifies often originate school – and inspire But there are limits How we can cope Lufthanseats report things for travelers from banalities students about business
07/08-2017 ebase.dlh.de LHAG
The employee magazine of the Lufthansa Group
#MyLufthansa Our photo competition shows: The Lufthansa Group presents a good image
Digital double Robots at work Here comes the sun Lufthansa Technik clones Unusual colleagues How to protect aircraft with AVIATAR roam the offices of your skin and enjoy – but only digitally time:matters the sunshine
The employee magazine of the LUFTHANSA GROUP
CAMERA-READY Plane spotters share their passion for aircraft and the perfect picture. The right way to do it Page 36
FEEDBACK IN THE CABIN An new app is revolutionizing feedback culture in the cabin – and everyone can take part Page 44
SICILIAN FOR BEGINNERS Sicily has flavor – and not just in its cuisine. Benvenuto e buon appetito! Page 46 ebase.dlh.de
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O E #Records C The Guinness Book has world records. We have the records of the Lufthansa world. On the fascination with superlatives and bests Page 12
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#byebye #Pioneers Aviation has always been the perfect playground for #DoingMyBit #Handmade innovators. But what remains of the old pioneering Sustainability has never mattered as much as it does today. There is craft in everything around us. The work we do every day, spirit at the Lufthansa Group? What Lufthanseats are doing to protect the environment and our company and how we benefit from digitization as we do it With this issue, One-magazine 01 19 02 19 03 19 The employee magazine of the LUFTHANSA GROUP The employee magazine of the LUFTHANSA GROUP The employee magazine of the LUFTHANSA GROUP is saying goodbye and going into retirement. We hope you have enjoyed our stories! See you in eBase One and News App One.