Supply of Electricity And/Or Gas General Terms And

Supply of Electricity and/or Gas General Terms and Conditions for the Supply of Electricity and/or Gas by SSE Airtricity Limited to Domestic Premises in the Republic of Ireland

1. Definitions and Interpretation or costs for warrants of entry that may have provide,install, maintain and administer 1.1 In these Terms and Conditions,unless the been applied for to access an Address; (d) the entire electricity or gas infrastructure, context requires otherwise: “Address” means charges or costs for attending the Address transmission and distribution system in the address(es) at which Supply Point(s) is/are for the purpose of inspecting or changing a Republic of Ireland; located; meter; or (e) any charges or costs associated “Our” means belonging to SSE Airtricity “Agreement” means the agreement for the with changing a meter; Limited; supply of electricity and/or gas between You “Gas Distribution System” means the Gas “Pass Through Charges” means any and Us including the application signed by Transporter’s Agent’s gas distribution system applicable third party costs or charges relating You or agreed by You over the telephone or to the Supply Point(s); to the supply and distribution of Energy to the on-line, these Terms and Conditions and any “Gas Emergency Response Service” Supply Point(s) including, but not limited to, list of current Charges; means the emergency response service transportation and distribution use of system “Arrears” means an overdue payment that has designated by the Regulator and operated charges by the Electricity Distributor or Gas not been paid by You; for the purposes of receiving and responding Transporter (as applicable) that are reflected “Credit Criteria” means the thresholds set by to reports of actual or suspected gas in our tariff; Us from time to time; emergencies including suspected leaks or “Prices” means the current prices for the “Charges” means the amount(s) payable by explosions; supply of Energy and any standing charge(s) You for (a) the supply of Energy by Us; (b) any “Gas Network Emergency” means Gaslink as may be amended by Us from time to time; costs associated with the supply of Energy by Independent System Operator Limited of “Regulator” means the Commission for the Us to You; and (c) any Pass Through Charges; Gasworks Road, Cork, County Cork Regulation of Utilities (CRU) (or any other “Deemed Contract” A Deemed Contract is a appointed by the Regulator as the licensed competent successor body or authority); legally enforceable agreement considered operator of the Gas Distribution System (and “SCA” means the Electricity Distributor’s to have been made between SSE Airtricity its successors and assigns); standard connection agreement titled and the owner or occupier of this premises. “Gas Transporter” means Gaslink Limited of 6 “Conditions for Connection to the A Deemed Contract is considered to have Lapps Quay, Cork, which has been appointed Distribution System”. Please see www.esb. come into existence because the owner as the Regulator as the licensed operator of ie for ESB Networks General Conditions for or occupier (after receiving notice from SSE the Gas Distribution System through which Connection to the distribution system for Airtricity and where the premises continue gas is transported to you; customers with a connection greater than to be supplied with gas and/or electricity by “Gas Transporter’s Agent” means the networks 100 kVA and for ESB Networks General SSE Airtricity) did not inform SSE Airtricity that business of Gas Networks Ireland, Gasworks Conditions for Connection to the distribution he or she continued to use the electricity or gas Road, Cork, County Cork acting as agent for system for customers with a connection less supplied to the premises concerned after the and on behalf of the Gas Transporter (and its than 100kVA; as updated and approved by previous contract for supply to the premises successors and assigns); the Regulator from time to time; concerned had expired, or was not cancelled “GCA” means the Gas Transporter’s Terms “Supplier of Last Resort” means the supplier when a previous owner or occupier vacated and Conditions under which a connection appointed by the Commission for the the premises or the new owner or occupier to the Gas Transporter’s gas distribution Regulation of Utilities (CRU). did not enter into a new contract of supply. system is provided and is updated and “Start Date” means, in respect of each Supply “Dual Fuel Customer” means a customer who approved by the Regulator from time to time. Point at the Address, the date(s) that we tell has entered into an agreement with Us for Please see www.gasnetworks.ie for GNI’s you that the supply of Energy will start or as the supply of both electricity and gas at its Terms and Conditions for Gas Users at Non soon as possible thereafter; Address; Daily Metered (NDM) Offtake Points; “Supply Point” means the point(s) at which “Electricity and/or Gas Supply Licence” “Meter Tampering” means any unauthorised the flow of electricity or gas supplied by Us is means the supply licence issued to Us by the use of the meter and/or other equipment metered; Commission for the Regulation of Utilities installed at the supply address or other “We” and “us” means SSE Airtricity Limited (CRU); property in connection with the supply of and/or our permitted successors and “Electricity Distributor” means the licensed electricity and/or gas to the Supply Point assignees; and operator of the electricity distribution and/or other tampering with the supply of “Our(s)” means belonging to SSE Airtricity network system through which electricity is electricity and/or to the supply address. Limited and/or our permitted successors and supplied to You; “Meter Tampering Charges” means any costs assignees; “Energy” means gas and/or electricity as associated with Meter Tampering by you or “You” means the customer with whom We applicable; any other person, however caused, including have entered into this Agreement; “Equipment” means meters, pipes, conduits, (without limitation) the costs of repairing or “Yours” means belonging to You. electrical and/or gas plant, electric and/or replacing the tampered meter and the costs 1.2 The headings in these Terms and Conditions gas lines and all other apparatus between of all electricity and/or gas obtained from are for Your guidance only and shall not the electricity distribution network or the us without charge as a result of the Meter affect the interpretation or construction of Gas Distribution System (as appropriate) and Tampering; and/or all internal and external these Terms and Conditions. the Address (up to and including the meter) costs associated with theft, loss, damage or 1.3 These General Terms and Conditions are to deliver, measure and control Energy at the other interference to equipment (whether by in addition to the prevailing tariff and may Supply Point(s); you or any other person, however caused) be subject to specific product terms and “Equipment Charges” means the charges including (without limitation) (a) the costs of a conditions. or costs that We are required to pay to the new Meter or other relevant equipment; and 1.4 We shall not be required to keep or preserve Electricity Distributor or Gas Transporter’s (b) the costs of installation and/or connection the original documentation pertaining to Agent or incur ourselves for work carried out of a new meter or equipment; and/or (c) the or arising out of any agreement (including the on the Equipment including, but are not costs of repair to damaged meters and/or Agreement) but may keep copies by using limited to, (a) charges or costs for damage to Equipment. any electronic method of storing information the Equipment (including the meters) where “National Gas Emergency Manager” means and a legible copy or a recorded electronic the damage is Your fault; (b) charges or costs the person designated by the Regulator to audio file (as appropriate) of any such for carrying out meter accuracy tests as manage a gas network emergency; information so preserved shall be considered requested by You and the results show that “Network Operator” means the licensed a true record thereof. there is no fault with the meter; (c) charges network operator which is appointed to 2. Supply & Term

SSE Airtricity is a trading name of SSE Airtricity Energy Services Limited which is a member of SSE plc. Registered in Republic of Ireland, company number 476708 with its registered office at Red Oak South, South County Business Park, Leopardstown, Dublin 18. ROI_GEN_DOM_T&CS_WEN_V4 Supply of Electricity and/or Gas General Terms and Conditions for the Supply of Electricity and/or Gas by SSE Airtricity Limited to Domestic Premises in the Republic of Ireland

2.1 We will sell and supply Energy to You to operating, the Gas Distribution System and/ Distributor and/or Gas Transporter’s Agent) the Supply Point(s) at the Address and or the Electricity Distribution Network and de-energise, re-energise, lock, unlock, provide (or procure that a third party for the purposes of the GCA and/or the SCA. disconnect or reconnect Your Energy supply provides any services associated with 2.8 You shall allow Your Electricity Distributor or arrange for Your meter to be repositioned such supply from the Start Date until the and/or Gas Transporter and/or the Gas You may be responsible for the charges Agreement is terminated by You or Us if: Transporter’s Agent or the Gas Emergency associated with this. a) We are authorized to do so pursuant to our Response Service, access to the Address, 3.5 If You make an appointment with Us or Electricity and/or Gas Supply Licence; and at all reasonable times and at any time in through Us in connection with Your Energy b) We accept You as a customer; and an emergency, so they can inspect, install, meter(s) and cannot keep the appointment, c) the transfer of the supply of Energy to Us is operate, calibrate, replace, maintain, repair, You are required to give us as much advance successfully completed. renew, reset, remove and disconnect notice of the cancellation as reasonably 2.2 These are our Terms and Conditions for Equipment for any purpose under this possible. You may be charged for the domestic customers in the Republic of Agreement (including taking readings). appointment if We incur any cost in respect Ireland. As Our customer You will be deemed 2.9 You are responsible for making sure the of Your failure to keep the appointment. to have accepted these Terms and Conditions Equipment is protected and kept in safe 3.6 If You request a visit to the Address to check and will be bound by them from the date You condition. Meter readers must have easy the Equipment You may be charged for this. become a customer of Ours. access to read your meter. The meter must Pipework from the Equipment into Your 2.3 In consideration of being connected to the also be in a safe, secure and weatherproof Address and Your appliances connecting relevant distribution system, it is a condition position. If it is not, or is not easy to access, to it are Your responsibility. Neither We, the precedent to the sale and supply of Energy you must agree a suitable position with the Gas Transporter, the Gas Transporter’s Agent from us that You accept and agree to be Meter Provider and make arrangements for or the Electricity Distributor accepts any bound by the terms and conditions of a the meter to be moved. You must let us or the responsibility for maintaining the pipework or SCA and/or a GCA (as appropriate). The Meter Provider know immediately if the the appliances. SCA and GCA are legal agreements which Equipment is interfered with or damaged. 4. Security Deposit set out the rights and duties of the parties 2.10 You agree to pay the Equipment charges. 4.1 We may request a security deposit from You in relation to the connection at which the 3. Meter Readings and Equipment in advance of the provision of Your Energy Electricity Distributor or Gas Transporter (as 3.1 The Electricity Distributor or the Gas supply if You do not meet our Credit Criteria. appropriate) delivers Energy or from which Transporter’s Agent (as applicable) is 4.2 We will also request a security deposit from it accepts Energy. Please note that Your SCA responsible for reading the meter at the you at any time during the provision of Energy and/or GCA may be amended from time Supply Point(s). Meter readings will normally if: to time by the Electricity Distributor and/or be assumed to be correct. Where a meter (a) You no longer fulfil our Credit Criteria; or Gas Transporter (such amendments being reading is not available or We believe (b) You fail to pay or are late in paying any approved by the Regulator). that the meter reading is inaccurate, We amount due to us (including, but not limited 2.4 The Electricity Distributor may deem that a shall make a reasonable estimate and to, the security deposit requested by us). SCA in the name of a previous occupant of the send You a bill or statement based on this Address shall apply to You. In that case, You reasonable estimate. If You or We discover 4.3 The security deposit will be credited to You if do not need to enter into a new SCA but You that any meter reading was inaccurate, You pay the Charges by direct debit or if You must keep to the conditions of the existing omitted or was not converted into Charges have paid Your bills in full by the due date SCA. A SCA is entered into between You and correctly, We shall either debit Your account each month for the previous 12 months the Electricity Distributor. If You require a in a subsequent bill or statement if You owe 4.4 The security deposit shall be credited to You copy of the SCA or have any questions about us money or We shall credit Your account in a upon termination of Your Agreement with Us it, please contact Your Electricity Distributor subsequent bill or statement in respect of any taking into account any unpaid Charges. or visit its website. money that We owe You. 4.5 In addition to any rights We may have under 2.5 “SCA” means the Electricity Distributor’s 3.2 If You dispute the accuracy of the meter at this Agreement, any security deposit held by standard connection agreement titled the Supply Point(s) at your Address, You can Us may be used to offset any Arrears You owe “Conditions for Connection to the request the Electricity Distributor and/or the Us . Distribution System” . Please see www.esb. Gas Transporter’s Agent (as applicable) to 4.6 For further details in relation to security ie for ESB Networks General Conditions for test the meter. You will be required to pay a deposits, please see our Code of Practice on Connection to the distribution system for standard charge for this test. If the relevant Billing which is available at www.sseairtricity. customers with a connection greater than meter is found to be inaccurate then You com/ie/codesofpractice. 100 kVA and for ESB Networks General will receive a refund of the standard charge 5. Prices and Payments Conditions for Connection to the distribution for the test. We will also adjust the Charges 5.1 If You are a Dual Fuel Customer and You system for customers with a connection less accordingly. We shall either debit Your change your electricity supply to another than 100kVA; as updated and approved by account in a subsequent bill or statement if supplier but We continue to supply You with the Regulator from time to time; You owe us money or We shall credit Your gas, We may charge You Our gas only price, 2.6 Any gas meter supplied to You shall remain account in a subsequent bill or statement in which may be different from the dual fuel the property of the Gas Transporter’s Agent respect of any money that We owe You. gas price, from the date that your electricity and may be removed or disconnected 3.3 In the event that a meter ceases to register or supply changes to that other electricity by the Gas Transporter’s Agent in the registers erroneously and evidence of this is supplier followingcircumstances: available, then such meter shall be replaced 5.2 If You are a Dual Fuel Customer and (a) under instruction of Your gas supplier; by the Electricity Distributor or the Gas You change your gas supply to another (b) for safety; Transporter’s Agent (as appropriate) and supplier but We continue to supply You (c) suspected interference reasons; or your average daily consumption shall with electricity, We may charge You (d) there is no active gas supplier at the subsequently be ascertained through a Our electricity only price, which may be Address. replacement meter for a reasonable period of different from the dual fuel price, from the 2.7 You agree that We may give Your information to time and We will then bill You in accordance date that your gas supply moves to that the Gas Transporter and the Gas Transporter’s with clause 5. other gas supplier. Agent and/or the Electricity Distributor for 3.4 Except in the case of emergency under 5.3 We will send You a bill or statement the purposes of connecting You to, and clauses 8 or 9, if We (or the Electricity every two (2) months (unless alternative

arrangements have been agreed agreed by Us), We may change the monthly is found to be inaccurate then you’ll receive with You). This bill or statement will amount payable by You and/or the number a refund of this cost and we’ll adjust the set out separately the Charges and of months for which You pay following a applicable Electricity and/or Gas Charges as will clearly identify the amount payable by review of Your actual Energy usage or change appropriate. If you disagree with our estimate You and the date upon which you must in the Charges. You will be liable for any costs of your electricity and/or gas usage, you make the payment. You must pay the associated with this recalculation of Your bills may wish to contact our Customer Service amount payable by You in full on or before or statements. Department on 1850 81 22 20*. the due date without deduction or set off. 5.10 If You pay us any amounts under this 5.18 If You experience any difficulty in paying the Part payment will not release You from Your Agreement, We will apply the sum received amounts due to Us under the Agreement, obligations to pay. from You against the Charges in the order please contact Us immediately so that We 5.4 If You have an account with us at other that they became due We will credit or debit can provide advice, and where appropriate, address or premises, We may transfer any Your account with any balance (if any) in Your agree a payment plan, or other arrangement credit or debt between your accounts in next bill or statement. If You are a Duel Fuel with You. You can contact Our Customer order to recover any money that You owe Us. Customer, We will apply the sum received Service Department using the details set out 5.5 You will pay Us by one of the following from You against the overall account. in clause 21. payment methods agreed: Direct Debit, 5.11 If Your chosen pricing structure is 5.19 Provided that We have complied with our Visa/Credit Card, Electronic Funds Transfer, incompatible with your existing meter, We Code of Practice on Billing and Our Code Cheque or through An Post or Payzone. are happy to arrange for Your meter to be of Practice on Disconnections, We may If You do not provide or withdraw a direct reprogrammed and/or replaced and You disconnect Your Energy supply and recover debit instruction or You fail to pay by one may be charged for this. from You any costs reasonably incurred by Us of the payment methods agreed by Us, We 5.12 We may vary the Prices and pass through in doing so. You will also be required to pay may change the frequency of Your bills or any variation to the Pass Through Charges at us the cost of disconnection and subsequent statements and alter the Prices and We may any time provided that We have informed reconnection (if any) in the event that Our also require You to pay a security deposit. You of this thirty (30) days in advance either criteria are not met. If you pay by direct debit, we will send you by the publication of an advertisement in 5.20 If You are a dual fuel customer, and are due a pre-notification message up to fourteen any national daily newspaper or by sending for disconnection as set out in clause 5.17, (14) days prior to the date that We will a written notice of the change to You by post You may choose to either disconnect Your request payment from your bank. This or by email. Any such advertisement or notice electricity supply or Your gas supply first. If pre-notification will notify you clearly of the will state the date from which the change is You do not make a choice, Your electricity amount(s) and date(s) of the payments to become effective. Up to date information supply will be disconnected first. In the event to be made by You. You will receive this pre- on our Prices and Pass Through Charges may that You do not make an arrangement for notification in accordance with a format be found on our website www.sseairtricity. payment following this disconnection, Your agreed with You (ie via text, email, post). com or by contacting our Customer Service remaining electricity or gas supply will then 5.6 If You do not pay your bill on or in advance Department the details of which are set out be disconnected. of the due date, We may charge You interest below. 5.21 To obtain more information on all up to date at the rate of three percent (3%) per annum 5.13 From time to time, We may, in our sole tariffs and charges please visit sseairtricity.com above the current European Interbank discretion, offer certain specified categories 6. Pay-As-You-Go Metering Overnight Rate together with any reasonable of customers (which may or may not include 6.1 We may, with Your agreement, request costs incurred by us in relation to collecting You) special tariffs for a certain period of time the Electricity Distributor and/or the Gas any overdue payments from You. Such costs to be determined by Us. Distributor’s Agent to replace Your existing may include, but are not limited to, the cost 5.14 We are not required to notify You of any Energy meter with a pay-as-you-go meter if of visiting You at your Address; where Your special tariffs introduced by Us from time to You meet the eligibility criteria as specified by bank returns a cheque to us unpaid, or rejects time. We shall have no liability to You and will the Regulator from time to time. a direct debit, because there is not sufficient not be held accountable in the event that 6.2 If a pay-as-you-go meter is installed at Your money in Your bank account; or any third You do not avail of any such special tariff or Address, it is Your responsibility to look after party costs that We incur in recovering or You have chosen the incorrect tariff. If Your the meter and the key and/or plastic card (or collecting the overdue payment from You. Energy consumption is in excess of what We other payment device) and ensure that the 5.7 If any of your direct debit payments are deem (acting reasonably) to be appropriate meter is kept clean, safe and free from returned by your bank as being unpaid, You for a domestic customer, We will notify You of damage. agree and acknowledge that We will be this and We may change You to an alternative 6.3 We may charge You for replacement of the permitted to make representation to your tariff that would be more appropriate for Your pay-as-you-go meter where You have not bank for the amount of the unpaid direct consumption. fulfilled Your obligations set out at clause 6.2 debit(s) within 7 days of the notification of 5.15 We may notify you in writing, either email or above. return by Your bank. post, no less than 30 days prior to and no 6.4 If a pay-as-you-go meter is installed at Your 5.8 If You disagree with the Charges, You must more than 60 days in advance of the expiry of address, You will not receive a bill from Us. We pay any undisputed amount together with your fixed term contract. will, however, send a statement of account to any further bills or statements issued by Us 5.16 We may where you have been on the same You once a year in accordance with Our Pay- to You. Once the dispute is settled and if the energy tariff for the past 3 years or more, As-You-Go Metering Code of Practice. Charges were correct, You must pay any issue a written notification, either electronic 6.5 If You have agreed a payment schedule with amount that is still owed to Us and these will or post, on an annual basis to prompt you to Us to clear Arrears You owe Us. We will send be included in Your next bill or statement. review your contract. You a statement of account in relation to the If the Charges were incorrect, We will take 5.17 If for any reason the meter does not register payment schedule three times a year. We will account of this in Your next bill or statement electricity and/or gas usage accurately, you also inform You in writing when all the Arrears and adjust the Charges accordingly. agree to pay an amount that reasonably due to Us have been discharged. 5.9 Some of our tariffs are calculated based on reflects the amount of electricity and/or gas 6.6 If You build up too much credit or are moving estimated consumption over a twelve (12) you have used. If you dispute the accuracy of house and require a refund of credit from Your month (or shorter) period. If You pay an equal your meter and if it is tested at your request pay-as-you-go keypad meter, please contact amount each month for Your Energy (by by the Meter Provider you will be required to Our Customer Service Department the direct debit or by any other payment method pay a standard charge for the test. If the meter details of which are set out in clause 21.

In order to process the refund, You must or otherwise if the use of electricity becomes given us at least seven (7) days’ prior notice contact us on the day You are moving out. a health and safety risk or is likely to damage together with a meter reading (otherwise Once the refund is processed all credit will be people or property. the supply of Energy at any Supply Point will removed from the meter. 8.2 If You suspect or are aware of any incident terminate on the date that a confirmed meter 6.7 Details of how to use and top-up Your pay- involving any of the matters described in reading is obtained at the Address); and as-you-go meter are available on our website clause 8.1 above or You have a concern (i) Energy is supplied to the Supply Point(s) at www.sseairtricity.com. Alternatively, You can that there may be an emergency involving the Address by another registered supplier; contact Our Customer Service Department electricity You must immediately call the (ii) a new account for the supply of Energy the details of which are set in clause 20. emergency contact number on 1850 372 at any Supply Point(s) is opened by a new 6.8 In the event SSE Airtricity exit the market, any 999*, ESB Networks, Customer Relations, customer at the Address; or remaining credit on your pay as you go meter ESB Networks, Sarsfield Road, Wilton, Cork. (iii) the Supply Point(s) has/have been locked may be lost. You will also find this number printed on all or de-energised by the Gas Transporter’s 7. Change of Supplier and Debt Flagging electricity or dual fuel (gas and electricity) bills Agent or the Electricity Distributor (as 7.1 You will not be charged for changing supplier. and/or statements. appropriate) and the supply of Energy to the 7.2 If You are with another Energy supplier and 8.3 We will, in so far as is practicable, take steps Supply Point(s) has/have been discontinued. You ask Us to take over the supply of Energy to inform You of any change in the details of If you wish to terminate this Agreement, You: (a) allow us to ask for information about the emergency contact number before such you may contact our Customer Service Your consumption history in relation to change becomes effective. In any event, the Department the details of which are set out Your previous Energy supplier and (b) will give up-to-date information about this service in clause 21. Us an Energy meter reading on the Start Date will be displayed on our website www. 10.2 If You do not comply with the notice or alternatively allow Us to obtain an actual sseairtricity.com or by contacting our requirements set out in clause 10.1 above meter reading at the Address. Customer Service Department the details or the Agreement has not otherwise been 7.3 We reserve the right to perform a credit check of which are set out below. terminated in accordance with clause 10.1 on Your accounts with other Energy suppliers 9. Gas Emergencies and Safety You, remain liable for all amounts due under before accepting You as a customer. If We 9.1 In the event of and for the duration of a this Agreement until the date of termination decide not to carry out the switch because of gas network emergency or in the case of as agreed by us (acting reasonably) or to the Arrears, We will tell You in writing. an escape, or suspected escape, of gas: date upon which a new customer has moved 7.4 If You are Our customer and you wish to (a) The National Gas Emergency Manager, into the premises. change to another Energy supplier and the Emergency Response Service or the Gas 10.3 We may terminate this Agreement, provided You have Arrears greater than the level set Transporter’s Agent will discontinue the always that We have, where applicable, by the Regulator, a debt flag will generate supply of gas to the Supply Point(s); and complied with Our Code of Practice on on Your account. This debt flag will inform (b) You must refrain from using gas Billing), by written notice if: the acquiring supplier that You have Arrears immediately upon being told by Us or by (a) You are in material breach of this greater than the levels set by the Regulator. the Gas Transporter’s Agent or the National Agreement including, but not limited to, Your For details of the levels set by the Regulator, Gas Emergency Manager that You should do failure to pay any Charges due under the please see our website www.sseairtricity. so or otherwise if the use of gas becomes a Agreement; or com or contact Our Customer Service health and safety risk or is likely to damage (b) We are unable to install a prepayment Department the details of which are set out people or property. meter; or in clause 21. 9.2 If You suspect or are aware of a gas leak You (c) You have not paid a security deposit when 7.5 Switching to SSE Airtricity Electricity and/or must immediately call the Gas Emergency requested by Us to do so; or Gas Supply is subject to a successful credit Number 1850 20 50 50*. You’ll also find (d) We have good reason to suspect fraud or check. We may share the relevant information this number printed on all gas or dual fuel money laundering; or we have about you with relevant industry (gas and electricity) bills and/or statements. (e) We have good reason to believe the organisations based on agreed industry 9.3 We will, in so far as is practicable, take steps information You have given us is false or processes. In order to transfer your electricity to inform You of any change in the details misleading; and/or gas supply, we may need to share of the Emergency Response Service before (f) You are the subject of insolvency or information with and obtain information such change becomes effective. In any event, bankruptcy proceedings; or from your current supplier to establish details the up-to-date information about this service (g) We are unable to provide You with a of any outstanding debt or Meter Tampering will be displayed on our information about supply of Energy; or at your premises. If you attempt to leave our this service will be displayed on our website (h) the continuation of the supply of Energy supply of electricity and/or gas, you allow us www.sseairtricity.com or by contacting our to the Address is no longer economically to give information about your account with Customer Service Department the details of viable. us and disclose all information to relevant which are set out below. 10.4 We may terminate this Agreement, provided parties which may include the electricity and/ 10. Termination always that We have, where applicable, or gas suppliers, debt collection agencies and 10.1 You may terminate this Agreement as follows: complied with Our Code of Practice of any other third-party agencies. (a) On the date requested by You: Billing, for any reason with fourteen (14) days 8. Electricity Emergencies and Safety (i) provided another supplier already started written notice. 8.1 In the event of any incident that either causes to supply Energy to the Supply Point(s) or the 10.5 If We end this Agreement pursuant to clause danger or requires urgent attention regarding Supply Point(s) has/have been locked or 10.3 (a), (b), (d), (e), (f) or (g) inclusive above, the supply or distribution of electricity or deenergised by the Gas Transporter’s Agent or We may recover any reasonable charges affects or is likely to affect the maintenance, the Electricity Distributor (as appropriate) and incurred in discontinuing the supply. availability and quality of service of the SSE Airtricity is a trading name of SSE Airtricity 10.6 This Agreement shall terminate without electricity distribution network: (a) The (ii) the supply of Energy to the Supply notice if the Regulator gives a direction to ElectricityDistributor will discontinue the Point(s) has/have been discontinued; and another Energy supplier to supply the Supply supply of electricity to the Supply Point(s); (iii) We agree (where permitted) that no Points, and the Agreement will terminate on and (b) You must refrain from using electricity monies remain outstanding from You. the date that the direction takes effect. immediately upon being told by Us or by the (b) On the date You no longer own or 10.7 The Electricity Distributor and the Gas Electricity Distributor that You should do so occupy the Address provided You have Transporter are responsible for the quality of

the supply of Energy to You and its continuity. account and for debt recovery purposes. codesofpractice) sets out details of our Accordingly, We shall not be liable for the 11.6 You are entitled to a copy of Your personal complaints procedure. quality and continuity of Your Energy supply data which is held by Us. You also have the 14.2 If You have a complaint, please contact our which are outside Our reasonable control. right to require Us to correct any inaccuracies Customer Service Department the details of 10.8 If either We or You fail to fulfil any obligations in Your information. which are set out in clause 21. under this Agreement (other than payment 12. Customer Charter and Codes of Practice 14.3 We aim to resolve a complaint within three obligations) because of an event or 12.1 Our Customer Charter, which is approved by days. If You are dissatisfied with the outcome, circumstance outside Our reasonable the Regulator, sets out our commitments to your complaint can be escalated to one of control, that failure will not be a breach of this You regarding the service levels that You, as a Our supervisors. Should an issue remain Agreement for the duration of that event or customer, can expect from Us. unresolved, Your complaint can be escalated circumstance. 12.2 Our Customer Charter contains seven Codes to one of Our customer service managers. 10.9 The termination of this Agreement will not of Practice dealing with: In the event that You are dissatisfied with the affect the rights and obligations of either (a) Marketing and Sign Up; outcome, We will provide You with a final party existing before such termination. (b) Vulnerable Customers; response in writing. If You are still dissatisfied, 11. Transfer and Use of Information (including (c) Pre-Paid Meters; You can contact the CRU for an independent Personal Information) (d) Billing; review of Your complaint. 11.1 We will comply with our obligations under (e) Disconnections; 15. Assignment any applicable data protection legislation. (f) Complaint Handling; and 15.1 This Agreement is personal to You and You Please also see our privacy notice which can (g) Smart Metering. may only transfer it to someone else with be found on our website www.sseairtricity. 12.3 Our Customer Charter is available on Our prior consent. com. This privacy notice shall form part of our website www.sseairtricity.com/ie 15.2 We may, without Your consent, assign or these terms and conditions. customercharter or You may request a free transfer all or any part of our rights and 11.2 Information You provide or We hold may copy by contacting our Customer Service subcontract any of our obligations under be used by us, our employees and/or our Department the details of which are set out this Agreement to a party that holds the agents, including companies within the in clause 21. necessary authorisation(s). Your rights under Scottish and Southern Energy Group (which 13. Vulnerable Customers, Priority and Special clause 15.1 will not be affected. SSE Airtricity Service Registers 15.3 On assignment or transfer, We may hand over Limited is part of) to help: 13.1 Our Code of Practice on Vulnerable Your security deposit to the party mentioned (a) identify You when You call; Customers (available on www.sseairtricity. in clause 15.2 or credit it to You. (b) detection and prevention of crime, fraud com/ie/codesofpractice sets out details 16. Variation and loss; of the services We offer to vulnerable 16.1 An up-to-date copy of Our Terms and (c) administration of accounts, services and customers. Conditions can be found on our website products; and 13.2 Vulnerable customers are defined by www.sseairtricity.com. (d) contact You in writing and/or by phone legislation under two registers, the priority 16.2 We may, on giving you thirty (30) days advance and/or by email with information about service register as household customers who notice, vary the Terms and Conditions for the other services and products offered by are critically dependent on electrically supply of Energy as set out in this Agreement. us and/or our carefully selected partners powered equipment, which shall include Any variation of these Terms and Conditions where You have consented to receive such but is not limited to life protecting devices, is subject to approval by the Regulator. information. Any such contact will be in assistive technologies to support 16.3 If We vary the Terms and Conditions of this accordance with our Code of Practice on independent living and medical equipment, Agreement, We will publish the variation in Marketing. or special service register, household accordance with Our Electricity and/or Gas 11.3 We may transfer any information in customers who are particularly vulnerable Supply License(s). We may also include a connection with Your Energy supply(ies) to to disconnection during winter months notice on our website www.sseairtricity. or from the Electricity Distributor, the Gas for reasons of advancing age (66 years or com and/or a message on Your bill and/or Transporter, and//or Gas Transporter’s Agent above) or physical, sensory, statement. (as applicable) on receipt of consent from intellectual or mental health. 16.4 If You do not accept any variation to these you. We may also transfer any information in 13.3 If You are dependent on any electrical Terms and Conditions, you can terminate connection with Your Energy supply(ies) medical equipment You must complete a this Agreement in accordance with clause 10 to the Supplier of Last Resort provided We Priority service Customer Registration form above. receive a directive from the CRU. which can be requested on sign up, or at any 17. Deemed Contracts 11.4 Information You provide can also be shared stage by contacting our Customer Service. 17.1 These terms are applicable where a Deemed between us and third parties who provide 13.4 Details of customers who register with Contract is in place and/or receive services in relation to this special requirements will be forwarded to the 17.2 A Deemed Contract will be in place where Agreement in order to fulfil our obligations. network operators (ESB Networks and Gas a premise is no longer subject to a contract We may carry out credit and fraud prevention Networks Ireland) to enable the operators for supply of electricity and/or gas “Energy” checks with licensed credit reference and to perform certain services for you in by SSE Airtricity and is connected to a supply fraud prevention agencies and they and/or Us accordance with this Agreement and the law. under a Deemed Contract shall retain a copy of their results. Information It also enables both ESB Networks and Gas 17.3 A Deemed Contract will commence on from Your application and payment details Networks Ireland to identify those customers the date you take Energy supply from SSE for Your account may be recorded by these whoare particularly vulnerable to a supply Airtricity agencies and may be shared with other interruption. ESB Networks will include 17.4 The Terms of a Deemed Contract constitute organisations to help make credit and Your details in the Industry Register and Gas an agreement for the supply of Energy insurance decisions about You and members Networks Ireland will include Your details in between you and SSE Airtricity. of Your household and for debt collection the Priority Customers’ List on the Gas Point 17.5 Customers supplied under a Deemed and fraud prevention purposes. Register. Contract are free to enter into a contract 11.5 We may monitor or record telephone calls 14. Complaints of supply with SSE Airtricity or with another to help Us improve Our customer service, for 14.1 Our Code of Practice on Complaint Handling supplier. security purposes, for administering Your (available on www.sseairtricity.com/ie/ 17.6 Where a Deemed Contract is in place, it will

SSE Airtricity is a trading name of SSE Airtricity Energy Services Limited which is a member of SSE plc. Registered in Republic of Ireland, company number 476708 with its registered office at Red Oak South, South County Business Park, Leopardstown, Dublin 18. A42/ROI/COM/DFTC6 Supply of Electricity and/or Gas General Terms and Conditions for the Supply of Electricity and/or Gas by SSE Airtricity Limited to Domestic Premises in the Republic of Ireland

continue until you register and enter into a SSE Airtricity, Red Oak South, South County 81 22 20*. new contract with SSE Airtricity or you enter Business Park, Leopardstown, Dublin 18, D18 You shall at all times use electricity and/or gas into a contract with another provider. W688. in a proper, sensible and safe way and you 17.7 Under a Deemed Contract you will be Email: [email protected]. shall not do anything, or allow anyone else to charged SSE Airtricity Standard rates and Tel: 1850 40 40 70*. do anything, which interferes with the supply you are responsible for the payment for the Data Protection Officer Address: to you or to any other person. You shall not in Energy supplied. SSE Airtricity, Red Oak South, South County any way, or allow anyone else to, tamper with, 17.8 Under a Deemed Contract we will issue bills Business Park, Leopardstown, Dublin 18, D18 misuse or damage the meter, Prepaid Meter to your property based on actual or estimated W688. Equipment or any other pipes or apparatus meter readings which you are liable to pay. Data Protection Opt-out Address: or Equipment installed by the Network 17.9 Where a premise is no longer subject to a SSE Airtricity, Red Oak South, South County Operator or Us. In addition to charges set contract of supply with SSE Airtricity and is Business Park, Leopardstown, Dublin 18, D18 out in section 5, you agree to pay our other being supplied under a Deemed Contract, it W688. reasonable charges relating to your electricity will be at risk of disconnection. Email: [email protected] and/or gas supply, including: (a) additional 17.10 Premises supplied under a Deemed Contract 22. Governing Law charges relating to the maintenance are subject to SCA and/or GCA. 22.1 This Agreement shall be governed by of the meter; (b) all costs associated with 18. Enforcement of Rights the law of the Republic of Ireland. Any theft, loss, damage, Meter Tampering 18.1 We can enforce any rights and obligations disputes arising under this Agreement Charges or other interference to Equipment, under this Agreement even if there is a delay (other than, for the avoidance of including Equipment Charges, by You or any in doing so. doubt, those disputes that are being other person howsoever caused; and (c) a 18.2 If this Agreement is found to be unenforceable dealt with by us in accordance with our minimum charge, if applicable, where the in whole or in part by any court of law or Code or Practice on Complaint Handling) meter and other Equipment for other regulatory or competent body, this will shall be dealt with by the courts of the supply has been installed but You have used not affect any other part of this Agreement. Republic of Ireland. less Electricity and/or Gas than the minimum 19. Limitation of Liability 23. Smart Metering usage detailed in Our Published Tariffs. If you 19.1 We shall only be liable for loss or damage 23.1 Interval Services means your usage is wish to report any suspicious, dangerous or which is a reasonably foreseeable recorded by the meter every 30 minutes. illegal metering activities in your area, please consequence of a breach of this Agreement Interval services are dependant on the contact us on 01 4806459 or on our website by Us up to a maximum liability of €120,000 meters connectivity to the Network Operator https://www.sseairtricity.com/ie/home/ in any calendar year. which is known as CTF (Comms Technically help-centre/energy-theft/energy-theft/ or 19.2 We or You shall not be liable to the other Feasible). If the CTF changes your service contact ESB Networks on 1850 211 827 or for any loss or damage which is indirect, may change to a Non–Interval service. Gas Networks Ireland 1850 200 694. consequential, economic or financial23.2 In the event of a change of supply, when 24.2 You agree that we may request or transfer including loss of profit, revenue, goodwill, smart services are enabled any network information in connection with business, contract or wasted expenses as supplied readings or usage information will your electricity and/or gas supply(ies) a result of the sale or supply of Energy or in take precedence over any customer supplied with organisations involved in the connection with this Agreement. readings. prevention or detection of crime or 19.3 We will not have any liability howsoever 23.3 If availing of Interval Services, your usage data collection of taxes or similar impositions. arising in respect of, or in connection with, is recorded by the meter at Half Hourly (HH) This may include other suppliers. If we any failure of the services provided by, or any intervals. This HH data is stored and shared have a reasonable suspicion that an offence is acts or omissions of, the Electricity Distributor, with the Network Operator and Us. For being, or has been, committed we will the Gas Transporter or the Gas Transporter’s information on how we manage your data investigate and may record information on Agent. refer to our privacy notice. your account and share the information with 19.4 Nothing in this Agreement shall limit or 24 Interference with metering equipment relevant third parties (such as the An Garda exclude liability for death or personal injury 24.1 You must not interfere with any ESB Síochána). If you fail to make payments we caused by Our negligent acts or omissions. Networks and/or Gas Networks Ireland may share information with debt collection 20. Notices equipment at Your Premises. SSE Airtricity and tracing agents; 20.1 Notices required under this Agreement will has the right to carry out investigations on 24.3 Information you provide or we hold may be be in writing and may be: any reported or suspected theft of electricity used by us, our employees and/or our agents, (a) sent by post or by e-mail; or and/or gas or interference with or damage including companies within the Scottish and (b) published on our website www. to any equipment at your premises and, Southern Energy plc group (which SSE sseairtricity.com; or where appropriate, shall cooperate with Airtricity Limited is part of) to help: (a) identify (c) published by a notice in any national daily ESB Networks and/or Gas Networks Ireland you when you call; (b) with the detection and newspaper; or and An Garda Síochána in relation to such prevention of crime, fraud and loss; (c) with (d) noted on your bill or statement. investigations. Where you interfere with the administration of accounts, services and 20.2 Any notices sent by post will be sent to the the equipment, steal energy or attempt to products; and (d) contact you in writing and/ billing address or any other address (as the steal energy, you will have to pay an agent’s or by phone and/or by email with information case may be) notified by You to us. reasonable costs for visiting the property, about other services and products offered 20.3 Any notices sent by e-mail will be sent to the for any work that they carry out in relation by us and/or our carefully selected partners e-mail address notified by You to Us (if any). to the meter or other equipment in order to where you have consented. Please also see We’ll assume You’ve received posted notices rectify the damage you have caused to the our privacy notice which can be found on within 5 working days after posting and equipment and for any stolen energy. our website www.sseairtricity.com electronic notices on the same working day You must take reasonable care to make 24.4 Information can be shared between us and as We send it unless We receive evidence sure that the meter is not damaged or third parties who provide and/or receive to the contrary. interfered with. If there is any damage, a services in relation to this Agreement in order 21. Contact Details fault or a problem with the meter, or if you to fulfil our obligations and in accordance Our contact details are as follows: think it has been tampered with, you must with section 11. Customer Service Department Address: inform us immediately, by calling us on 1850 24.5 We may carry out credit and fraud prevention

SSE Airtricity is a trading name of SSE Airtricity Energy Services Limited which is a member of SSE plc. Registered in Republic of Ireland, company number 476708 with its registered office at Red Oak South, South County Business Park, Leopardstown, Dublin 18. A42/ROI/COM/DFTC6 Supply of Electricity and/or Gas General Terms and Conditions for the Supply of Electricity and/or Gas by SSE Airtricity Limited to Domestic Premises in the Republic of Ireland

checks with licensed credit reference and fraud prevention agencies and they will retain a copy of the search. Information from your application and payment details of your account may be recorded by these agencies and may be shared with other organisations (including, but not limited to financial institutions) to help make credit and insurance decisions about you and members of your household and for debt collection and fraud prevention purposes. 24.6 In order to transfer your energy supply we may also need to contact your current and any previous supplier in order to: (a) establish all relevant details to help with your transfer, and (b) establish the details of any outstanding debt you may owe them. You agree with your current and any previous supplier to transfer to us the right to collect any debt you owe to that supplier and to pass over all relevant account information. If you transfer to a new supplier and you owe us money, we may tell the new supplier about the debt.

*Charged at LoCall rate. Rates from landline and mobile companies may vary, so please check with your operator. SSE Airtricity is a trading name of the Scottish and Southern Energy Group of which SSE Airtricity Energy Supply (Republic of Ireland) Limited is a member. Registered in Republic of Ireland, company no 317386 with its registered office at Red Oak South, South County Business Park, Leopardstown, Dublin 18, D18 W688.