Annual Report and Form 10-K Annual Report
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2015 Annual Report and Form 10-K Annual Report 2015 ANNUAL REPORT AND FORM 10-K Financial Highlights 2015 2014 2013 2012 2011 Total Revenue $10,325 $10,382 $9,048 $8,508 $8,273 Net Earned Premiums, Fees & Other 9,654 9,666 8,347 7,712 7,530 Net Investment Income 626 656 650 713 690 Net Operating Income1, 2 454 503 461 397 397 Shareholders’ Equity3 4,405 4,625 4,407 4,355 4,316 (U.S. dollars in millions) 1 Please see footnote 1 on page 7 of this report for more information that Assurant sold to National General Holdings Corp. on on this non-GAAP financial measure and a reconciliation of net Oct. 1, 2015. Prior year amounts have been revised to conform to operating income to its most comparable GAAP measure. the 2015 presentation. 2 Excluding Assurant Health runoff operations. Assurant Health 3 Excluding accumulated other comprehensive income (AOCI). Please runoff operations include results for the total segment, see footnote 3 on page 8 of this report for a reconciliation of this including major medical operations and portions of the business non-GAAP measure to its most comparable GAAP measure. Cash Flow Generation Dividend & Share Repurchases 2011–2015 (in millions) 2011-2015 (in millions) $600 $472 $472 $623 $582 $563 $379 $454 $296 $175 2015 2014 2013 2012 2011 2015 2014 2013 2012 2011 Share Repurchases Dividends Note: Consists of dividends from operating subsidiaries to the holding company, net of infusions, and excluding acquisitions and divestitures. VII | 2015 Assurant Annual Report A Message to Our Shareholders During 2015 we accelerated the transformation of Assurant and made Alan B. Colberg significant progress to ensure we achieve President and CEO Assurant sustainable long-term, profitable growth. Our vision for the future is clear as we aspire to be a In 2015, we focused our portfolio on market-leading leading provider of housing and lifestyle risk products and services in the housing and lifestyle management solutions with a proven record of sectors and began to put in place the go-forward outperformance. organizational framework that will support profitable growth. We took decisive action to begin exiting the Our strategy starts with our customers and the health insurance market and announced the sale of actions we take each day to help them protect what our employee benefits business, which closed on matters most. Our employees bring these March 1, 2016. We did not believe these businesses commitments to life and make certain Assurant is could generate the specialty returns we require and the best place to learn and work. We believe this shareholders expect going forward. We then began steadfast focus will produce top-quartile total to realign talent to move to an integrated enterprise shareholder returns, which we delivered in 2015 operating model that is more agile and cost efficient. when measured against the S&P 500. All of these steps are critical in our multi-year transformation to build a stronger Assurant for the future. 2015 RESULTS: EXECUTING OUR STRATEGY Assurant’s net earned premiums, fees and other In 2015, we also continued to generate strong cash income, excluding Assurant Health runoff operations, flows– driven by our Assurant Specialty Property and totaled $7.4 billion, a four percent decrease from Assurant Solutions segments, which provided 2014. We generated $1.3 billion of fee income as we approximately $600 million dollars of dividends to expanded our mobile programs and our mortgage the holding company, or almost 120 percent of their solutions business. combined earnings. This allowed us to invest in our housing and lifestyle offerings, capitalize the wind Net operating income(1) was $454.4 million. Annual down of Assurant Health and still return $380 million operating return on equity, excluding accumulated dollars to shareholders. For full-year 2015, dividends other comprehensive income (AOCI) and Assurant to shareholders totaled $94.2 million and Assurant Health runoff operations(2) was 11.3 percent. repurchased approximately 4.2 million shares of common stock for $284.6 million. We ended the year with $460 million of corporate capital. 2015 Assurant Annual Report | 1 A MESSAGE TO OUR SHAREHOLDERS HOUSING & LIFESTYLE SPECIALTY PROTECTION We are focused on two key markets – housing and lifestyle specialty protection. We see great opportunities to provide specialty protection for where people live and the goods they buy. Today, about 40 percent of our revenues are from the housing market, with the balance of revenues coming from our lifestyle offerings. HOUSING In the housing market, we are taking many actions our Multi-family Housing business increased to grow our leadership position. We already work 22 percent in 2015 and accounted for with nine of the top 10 mortgage originators. In $280 million dollars of premiums and fees. We 2015, we monitored more than 33 million mortgages increased our share of wallet with affinity partners nationwide and processed close to 100 million and added several new national property manager transactions. We also made significant progress relationships. transforming our lender-placed platform as that business normalizes. These efforts will help us Similarly, our Mortgage Solutions business captured maintain strong customer service levels and our share and generated nearly $290 million of fee leadership position while we also generate savings in income for the year. Currently, we provide valuation 2016 and beyond. or property preservation services to seven of the top 10 servicers and many of the top mortgage We are leveraging our deep industry expertise and originators. We believe there are significant capabilities to increase revenue and profitability in opportunities to cross-sell additional offerings and areas we have targeted for growth. Revenue from grow with existing and new clients. LIFESTYLE Three global business lines are focused on lifestyle We also provide protection products and services in specialty protection – Connected Living, Vehicle North and South America for 10 million vehicles. We Protection and Pre-funded funeral insurance. We offer protection against mechanical breakdown or align with global market leaders in multiple failure and to safeguard against unexpected and distribution channels as we work with large costly repairs once manufacturer warranties expire. distributors, mobile carriers as well as online In 2015, we passed the $1 billion mark in vehicle retailers. In 2015, we integrated our global business protection gross written premiums and delivered lines and moved away from operating separately in record profitability. each country we serve. Now we take a global view to deploy resources in support of the best opportunities With two million contracts in force, our Pre-funded worldwide. funeral coverage offers peace of mind. Our long-term partnership with Service Corporation International In 2015, we continued to strengthen our competitive aligns us with a market leader and offers a strong position in the mobile industry where we now protect base as demographic trends for future growth more than 29 million devices worldwide. Our logistics indicate broader interest among baby boomers. and repair facilities in the United States processed more than 8 million mobile devices that help people stay connected. 2 | 2015 Assurant Annual Report A MESSAGE TO OUR SHAREHOLDERS LOOKING AHEAD As we transform Assurant we will sustain our core set The proceeds from the sale of Assurant Employee of capabilities, including: integrated solutions; deep Benefits, dividends from Assurant Health and cash consumer insights; management of complex flow from our ongoing businesses will provide administrative and delivery networks; compliance significant financial flexibility. With this capital, we expertise; and, seamless customer experiences. intend to return a total $1.5 billion to shareholders by the end of 2017 while also funding meaningful Building on our progress in 2015, we expect to investments to build our global housing and lifestyle complete our portfolio realignment and establish offerings. our new organizational framework in 2016. We are taking additional steps to position the company for profitable growth in 2017 and beyond. BUILDING A STRONGER ASSURANT I want to thank our employees for their hard work and commitment to our strategic transformation. In a short period of time, we have made significant progress. While there is more work to do, we are proud of what we have accomplished and confident in our future. We see great opportunities ahead as we build an even stronger Assurant for the future. Alan B. Colberg President & CEO Assurant Global Reach Assurant operates in the United States as well as select worldwide markets, including but not limited to: Argentina, Brazil, Canada, Chile, China, France, Germany, Ireland, Italy, Mexico, Puerto Rico, Spain and the United Kingdom. 2015 Assurant Annual Report | 3 SOCIAL RESPONSIBILITY Our Corporate Social Responsibility Commitment Our values — Common Sense, Common Decency, Uncommon Thinking and Uncommon Results — guide our every action as we strive to help people protect what matters most to them. Embedded in our Assurant culture is a passion to serve our communities. Being a responsible corporate citizen makes sense — for our customers, business partners, shareholders, employees and communities. We apply our passion for developing risk management solutions to everything we do. We are proud to be there to help our customers when they need us the most. ENVIRONMENT MATTERS While we help our customers, we also help the environment. Many of our protection plans and environment. services also extend the lives of millions of cars and appliances that need repair each year. As we helped consumers protect their increasingly connected lives in 2015, Assurant processed 8 Assurant’s efforts to reduce our environmental million mobile devices — repairing or reselling them, impact extends to our facilities where we are while adhering to rigorous environmental practices. reducing energy consumption and operating more We recycled 80,000 mobile devices as scrap, efficiently. Since 2009, we’ve cut our energy usage ensuring valuable materials were recycled and by 17 percent.