1

Jessica Panchal Cell: (831)455-5090 [email protected] Summary

Seven years of experience and expertise in operations management. Possess innovative and insightful business analysis skills, proficiently managed and handled projects in the Business industry. Five years of experience with human resource related job tasks. Possess exceptional planning and implementation capabilities that can help in overall growth of the organization. Highlights

 Business processes and Operations  Budgeting & Banking  Data Entry  Advanced MS Excel and Outlook  Project Management  Strong Interpersonal Skills  Monitoring KPI’s  Detail Oriented  Typing and Transcription  CRM and Business Relations  Strong admin skills  Accounts Receivable and Payable  Salesforce  SAP Experience  Recruitment and Training

Experience

Budget Inn - Greenfield, CA Operations Admin Assistant June, 2010 – May 2017

 Examined financial data/statements and used them to improve profitability.

 Audited $10,000 weekly within accounts and looked into everyday financial activities/expenses.

 Ordered various inventory through Amtex and other vendors.

 Worked in marketing and sales department, prepared and managed hotel accounts and expenses.

 Contributed towards the achievement of company’s strategic and operational objectives, such as management systems, processes and best practices in order to organize operations effectively.

 Performed quality controls and monitored production KPI’s

 Worked in collaboration with the Human Resource Department to recruit and train new employees in the office, also supervised the hotel staff and looked into logistics.

 Developed and maintained beneficial relationships with various stakeholders such as, Booking.com and Expedia.

 Acted as a catalyst between the customers and the hotel, offered excellent customer support.

 Contributed in improving the leadership skill sets that has helped the hotel staff in conducting operations smoothly and tactfully, which has also brought in new customers.

 Provided special assistance to the organization on data management skill sets, mainly using programs such as, Excel, QuickBooks and Outlook. 2

Villa Motel - Santa Maria, CA

Human Resources Assistant 04/2014-08/ 2014

 Substantiated applicants' skills by administering and scoring tests.  Scheduled examinations by coordinating appointments.  Welcomed new employees to the organization by conducting orientations.  Provided payroll information by collecting time and attendance records.  Created employee data reports by assembling, preparing, and analyzing performance data.  Maintained employee information by entering and updating employment and status-change data.  Processed documentation and prepared reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc.).  Dealt with employee requests regarding human resources issues, rules, and regulations.

Vector - San Luis Obispo, CA Marketing & Sales Associate 06/ 2010 to 08/ 2010

 Worked in Marketing and Sales Department of the Company, gave excellent performance in marketing for the product Cutco.

 Was the lead member of the Human Resource Team and worked towards recruiting and training the new recruits in the organization.

 Developed leadership skill sets for the new as well as old employees of the organization.

 Helped develop and implement strategic sales plans

 Facilitated client requirement meetings – both in person and/or remotely using current online presentation applications.

 Reported weekly sales forecasts

 Developed market analysis to identify customer needs, price schedules, and discount rates

Education

Golden Gate University – San Francisco, CA

 B.S., Business Management and Studies April 26, 2017 Related course work: Accounting, Financial Management, Regression Analysis, Advanced Marketing, Advanced Business Writing, Management Information Systems, Principles of Management, Sales, Micro Economics, Macroeconomics, Quantitative Business Analysis, Human Resources Management, Operations Management, Project Management.

Languages Known: 3

English, Spanish, Gujarati, Hindi