Application Form Criteria Within the Person Specification Are Assessed Against the Application s1
JOB TITLE: / JUNIOR IT HELPDESK TECHNICIAN
DEPARTMENT: / IT SERVICES
REPORTS TO: / IT MANAGER
Criteria – Special Knowledge and Training / Essential/Desirable / How is it assessed?
Educated to GCSE with at least a pass at Maths and English. / Essential / Application Form and certificates
Educated to A’ level / Desirable / Application Form and certificates
Qualifications in IT or AV specialisms / Desirable / Application Form and certificates
Good technical knowledge in PC hardware and maintenance, Microsoft Windows operating systems, Office applications and printers. / Essential / Application form and interview
Excellent technical knowledge across IT and IT areas, e.g. Apple Macs and Mac OS X, digital projectors, public address systems, video/audio recording and editing software, Linux, MIS software, network equipment, digital photography and video making. / Desirable / Application form and interview
Criteria – General skills & experience required / Essential/Desirable / How is it assessed?
Experience of user support / Desirable / Application form Interview
Experience of maintaining or running an IT helpdesk / Desirable / Application form
Interview
Good administrative skills, including filing and updating records. / Desirable / Interview
The facility to work flexibly in order to meet tight deadlines. / Essential / Interview
The ability to work effectively under own initiative as well as working as part of a team. / Essential / Interview
The ability to communicate effectively with both staff and students / Essential / Interview
A logical and pragmatic approach to problem solving / Essential / Interview
The ability to follow agreed policies and procedures / Essential / Interview
Experience of large or medium size organisations / Desirable / Application form and interview
Criteria – Personal Qualities / Essential/Desirable / How is it assessed?
Good written and verbal communications skills / Essential / Application form and interview
Energy, enthusiasm and commitment / Essential / Interview
The ability to work with people from a range of backgrounds / Essential / Application form and interview
The ability to demonstrate excellent organisational and time management skills / Essential / Application form and interview
The ability to demonstrate a high level of discretion / Essential / Interview
The ability to demonstrate strong listening and debating skills / Essential / Interview
A flexible approach to work and the ability to work variable hours in response to peaks and troughs which occur during the year. / Essential / Interview
The ability to demonstrate a commitment to the protection and safeguarding of children and vulnerable adults' under the responsibilities of the role. / Essential / Interview
Criteria – Personal Motivation / Essential/Desirable / How is it assessed?
The ability to demonstrate a commitment to continued professional development / Essential / Application form and interview
The ability to demonstrate a commitment to the ethos of continuous improvement / Essential / Application form and interview
A willingness to attend training courses and network meetings / Essential / Application form and interview
The capacity to progress through further promotion in due course / Desirable / Application form and interview
Application Form – criteria within the person specification are assessed against the application form, curriculum vitae, letter of support or the supporting statements within the application form. The application form will be used to evaluate factual evidence e.g. the award of a qualification. The supporting statement will request candidates to provide a statement to demonstrate how they meet the criteria. Both will be scored as part of the shortlisting process.
Interview – criteria within the person specification are assessed during the interview process by either competency based interview questions, tests or other practical assessments.
References – Ideally, these will be sought prior to the interview process. Criteria within the person specification will be explored within the reference requests and responses will be assessed against the criteria. Any differences between details provided in the application form and the reference will be explored during the interview process.
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