UAE Driving License, 1949672 RTA Dubai

Personal Statement;

I am highly motivated and ambitious with experience in luxury hotel sector I proved the ability to work with minimum of supervision leading my team consistently, hit targets and improve services efficiently. As team leader I communicate to drive change in assign areas motivate new colleagues, appreciate and coach employees set expectations along with affirming and promoting the vision and mission of company.

Career Objective;

My aim is to work in a dynamic organization that provides constantly challenges leadership essentials, entrepreneurial passion and paves ways for excellent growth opportunities. Where I can deliver my expertise and innovative hospitality skills, serving my organization with sheer determination, commitment, supervise and train, motivate my team with the key aim of retaining and attracting new customers.

Name, Fazal Elahi

Passport Nu, BP 1741991

UAE Driving license, 1949672 RTA Dubai

Date of Birth, 13-Feb-1989

Nationality, Pakistani

Marital Status, Single

Address, Abu Dhabi U.A.E

Professional Networks, Linked In- linkedin.com/fazal

Hosco- hosco.com/fazal

E-mail,

Contact Nu, +971 50 17 41 464

Visa Status, Residence, Transferable

Experiences;

Jannah Hotels & Resorts April 2016 to present (Cluster Reservations Supervisor)

Ø  Jannah Burj Al Sarab

Ø  Jannah Eastern Mangroves Suites

Ø  Jannah Place Abu Dhabi

Ø  Jannah Marina Bay Suites

Ø  Jannah Place Dubai Marina

Ø  Jannah Resort & Villas Ras Al Khaimah

Ø  Al Seef Resort & Spa by Andalus

Ø  Happiness Island Resort by Andalus

Duties & Responsibilities;

I am currently working as team leader reporting to Revenue Manager, representing my department to run a smooth operation and meet business goals of the hotel as well to adhere SOPs. I also brief new joiners on the code and conduct. I am taking care of daily task list, duty roster, payrolls and personally driving up selling to achieving set revenue targets on monthly basis. I am providing awareness to team of selling strategy, rates, packages, booking status of Jannah owning hotels. I am attending events, providing quick daily briefings and training team forresolve issues, coaching and counselingteam members to ensure a quality operation.I maintain effective office administrative procedures which will safeguard and detect double, non-guaranteed bookings, filing errors & other inaccuracies, I apply hotel policies for no-shows, cancellation, credit pre-payment also quality check reservations made the previous day by team. I share essential information, stop sales, challenges, promotions and data of the hotel products including room types, rates, relative features & facilities along with other services. Guiding team selling techniques to sell room nights, increase occupancy and revenue. Ensuring all issues relating to guests are raised, monitored & solved in timely manners. Monitoring VIP’s reservation to see special requests are carried out, all realistic expectations are met, and reservations are honored. Cross checking OTA’s, GD’s last minute bookings in PMS. Maintaining a motivational working environment with all colleagues & other department in hotels. Proactively promoting sister properties of Jannah hotels, understanding the dynamics of regional & local market, local competitors also events of the destination, in depth understanding of local seasonality & booking patterns. I provide assistance and friendly gesture to local representatives of tour operators, companies. I participate with team in hotel committees and task force assignments.

Anantara Hotels, Resorts & Spas from January 2014 to March 2016 (Sr. Cluster Reservation Sales Agent) working in below five star properties under (TDIC) Tourism Development & Investment Company Government of UAE.

Ø  Eastern Mangroves Hotel & Spa by Anantara

Ø  Qasr Al Sarab Desert Resort & Spa by Anantara

Ø  Desert Islands Resort & Spa by Anantara

Ø  Anantara Sir BaniYas Island Al Yamm Villa Resort

Ø  Anantara Sir BaniYas Island Al Sahel Villa Resort

Ø  Anantara Dubai The Palm Resort & Spa

Duties Responsibilities;

I was handling booking calls promptly in attentive, courteous and efficient manners.

Responding to all mails, inquiries with regards to every hotel including room types, rates, facilities as well as surrounding areas, creating reservations while focusing on maximize room revenue and average rate using standard rate quoting scenario, up selling, cross selling strategies. Attend to give input on trends and opportunities to maximize revenue.Posting no show revenue daily &communicating availability with wholesalers and calling for occupancy forecast at area hotels. Maintaining availability calendar and communicate all relevant information to the operations staff, handling special reservations for V.I.P clients, packages, promotions, contracted rates when applicable. Checking all paperwork’s reservations, emails and faxing are completed, auctioned in timely fashion. I was eager, focused on seek to exceed guest expectations and satisfaction as well to ensuring proper selling techniques are utilized to sell the properties. Handling chain-wide loyalty program applications, excellent customer relations and typing skills with professionalism on the telephones.

I handle multiple priorities under pressuregroup tours conventions from initial blockage to the rooming lists, reviewing arrival reports, creating rates codes, packages and promotions also preparing occupancy forecast reports.Assist reconciliation teams in obtaining and organizing all backup documentation and approvals. Checking company/ travel agent rates both in system and in correspondence as well travel agent commissions. I workedon variety of computer software application and familiarized with various property managements systems PMS providing all accurate information to every single client with respect to all Anantara properties and central reservations products. I established effective employee relations; maintain the highest level of professionalism ethics and attitude towards all hotels guest, head of department and employees.

Wafi Hotels, Apartments UAE October 2012 to December 2013

I joined this hotel as (Reservation Sales Agent) to assist customers with planning and booking rooms utilizing knowledge of reservation procedures and protocols to provide excellent customer service in town, I helped plan travel itineraries by suggesting local tourist attractions and places of interest, my duty respond communications from guest’s travel agents, companies and referral networks concerning reservations arriving by mail, telephone, fax, or through GDS. I create and maintain clear reservation records by arrival dates. I was preparing letters of confirmation and promptly replaying processes of cancellations and modifications. I was tracking future room availability on daily basis of reservations and helps develop forecasts for room revenue and occupancy.I explain hotel product, services, rates and benefit, location other information about the property. I offer my guests updated rooms and promote hotel amenities food and beverage outlets, following up selling process and enter a confirm reservation using selling techniques and strategies. I demonstrate personal ownership of tasks and follow through to get the required results, following sell strategy as determined by revenue management, listening and communicating effectively with a wide range of callers, close the sale, putting customer details in property management system (Opera), accurately and efficiently. I was handling group’s reservation from blocks to confirm rooming lists, selling gift certificates, proper coding of market segments and corporate accounts. I Provide travel information, itineraries and prices using selling techniques to promote packages promotions. I had passed a moral character, the management appreciate me success and luck in my future endeavors.

ETA Star Hospitality, Hotels and Resorts UAE August 2011 to September 2012

I had opportunity to work here as (Front Desk Shift Leader) delivered extraordinary levels of customer service and provide creative solutions to clients. It was my first experience in UAE receiving clients in a professional and friendly manner, satisfying guest expectations from arrival through departure. I was covering GSAs duties with all levels of guests in attentive, friendly, courteous and service oriented manner. I maintain professional and high quality service, oriented environment at all times, acting as leader on duty, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise. I had an extremely proactive and switched on personality with an outgoing, charismatic and approachable character. I worked well under pressure in a fast paced environment as team player, who thrives in working with a multi-cultural team and guests alike, informing team of daily activities, group and VIP arrivals as well special requests and repeated guests to ensure all preferences are carried out. I received guest and escort to accommodations. I worked closely with the Housekeeping and other department to improve guest services and foster cross departmental communication.

I verify all cashier closures of my shift end for billing and attachment accuracy. I kept continue to build relationship through excellent client care and provide trouble free, courteous service to my guest assisting and guiding customers using my organization’s products and services. I had made my team effective at listening, understanding, and clarifying concerns raised by guests.I focus on guest satisfaction comply with hotel standards and regulations to encourage safe and efficient hotel operations. I maximize efforts towards productivity, identify problem areas and assist in implementing solutions. I worked effectively in handling problems including anticipating, preventing, identifying and solving as necessary. I did perform multitask and prioritize departmental functions to meet deadlines. I ensure hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and Lpo’s are attached for settlements. I worked well in a team environment and motivate my team to sustain exceptional levels of performance. My services were recognized and appreciated by management and clients.

Qualification;
Degree / Institution / Year
Intermediate- I.Com
Business Management
Software Networking / Govt. College Of Management Sciences
Mardan Pakistan / 2011- B
Matriculation Science / Govt. Higher Secondary School
Mardan Pakistan / 2009- A

Properties Management Trainings

Revenue Management Course / Anantara Hotels, Resorts & Spas / 2015
Rates Setup
Listing & Distributions / Anantara Hotels, Resorts & Spas / 2015
Channels Management OTA’s / Jannah Hotels & Resorts / 2016
Social Media Marketing / Jannah Hotels & Resorts / 2016
Career Achievements;

Employee of the month at Hotel Marina International Islamabad

Best Reservation Sales Agent Award 2013 at Arabian Park Hotel

Good conduct certificate from Dubai Police

High scorer by mystery shopper in external audit report April 2014 at Anantara Hotels

High scorer by IFH calls Gold performance survey score 99.50% at Anantara Hotels

Minor Hotels Group TrainingsCourses;

Ø  Understanding Hospitality Law

Ø  Training and Development in Hospitality

Ø  Technology ClassesTurning Complaints Into Compliments

Ø  Guest Satisfaction/ Problem Solving

Ø  Customer Service Fundamentals/ Building Rapport in Customer Relationships

Ø  Skill soft training’s/ Minor Developed Courses

Ø  Learning Stream for Leaders/ Management Essential

Languages;

English, Good Arabic| Urdu| Pushto |Basic Persian

Skills;

Good leadership skills and great in communications, motivation, delegating, positivity, trustworthiness, creativity, feedback, responsibility, commitment as well in flexibility.

Great in territory and yield management, negotiation and product knowledge, client relationships, motivated for sales and strong relationship with corporate and wholesale market in UAE. Strong organizational and work coordination skills, handling multiple assignments adaptability and tolerant to stress situation. Professional attitude initiative to under challenging and confusing situations. Computer skills, Microsoft word, Excel, Power point also hotels establishment Information system and some software networking.

Well disciplined, ambitious, honest, reliable and solid work ethics. Knowledge of site minders I- Hoteliers, Fastbooking.com as well all OTA’s. Complaint handling skills and dealing with tour operators, companies. Technical service skills demonstrate understanding of assigning areas, ability to emotionally connect with guests and provide superior levels of services. Hotels PMS operational proficiency, ability to interact with all type of peoples, certified telephone etiquettes as per IFH standards.

References;

Mr. Binu Varghese

Director of Revenue Management, Four Season Hotels Resorts, UAE

Cell +971 50 2139010

Ms. Simona Dobre

Director of Sales, Anantara Hotels, Resorts & Spas, UAE

Cell +971 50 6632098

Mr. Hazem Badran

Director of Revenue Management, Jannah Hotels Resorts, UAE

Cell +971 50 9306068