Role Profile
Job Title Contract Performance Manager (Maternity Cover)
Salary range To £31,500 (pro rata for part-time) Contract Maternity cover fixed term (6 months, possibly extended) Main location Home based (travel across Great Britain) Hours and basis 22½ to 37½ hours per week average, flexible working Reports to Executive director/National Contract Manager
Date of issue 19th December 2016
Why STEPs to Employment Ltd needs this role STEPs to Employment Ltd is a national contract management company created by three leading disability charities to operate in the welfare-to-work market. All STEPs delivery is undertaken by a supply chain of high quality, mainly charitable, organisations with expertise in working with disabled people. This role is key to managing performance in the supply chain to fulfil the requirements of our Specialist Employability Support Contract.
What you will be doing Work closely with partners to ensure the needs of the customers are fully met Add value and support to each partner and to ensure an efficient and effective operation. Ensure that the performance criteria are set for each partner, under-pinned by performance management trackers and monitoring on a regular basis. Underperformance is supported with the collation of best practice, partner communication, partner forums and in-depth action planning. Communicating performance in a timely manner to the Board and Operational teams, clearly and accurately using MI via regular performance teleconferences, senior management meetings, monthly Directors reports and regular DWP performance reviews. Support the National Contract Manager to deliver regular Partner Forums and Practitioner Forums. Support the National Contract Manager to ensure the quality of the SES provision is delivered to a high standard and in a compliant manner. Develop relationships and networks with key stakeholders including employers, DWP partnership team, JCP, regional and national Third Party links, and support each partner at a local level when required. Liaise and work closely with the business development and implementation teams to procure and implement any new contracts STEPs may win as a prime contractor. Work closely with any prime contractors to implement any new contract STEPs secures on a subcontractor basis. Observe and adhere to our customer service standards so that all customers are provided with the same high standard of service that maximises their chances ofsecuring sustainable employment. Ensure compliance with DWP (PAT) Audit is adhered to, and work closely alongside the STEPS National Contract Manager to achieve PAT accreditation. Always work in a way that adheres to STEPs’ company policies (including Health & Safety, Safeguarding, Lone Working and Data Security) so you, customers and colleagues are protected at all times.
Key results we want to see from this role
STEPs to Employment Ltd, Enham Place, Newbury Road, Enham Alamein, ANDOVER Hampshire SP11 6JS. Company No.09282877 Role Profile
Job Title Contract Performance Manager (Maternity Cover)
STEPs contracts meet their performance specification. STEPs delivery partners are all achieving performance targets or are on SMART action plans to recover any underperformance.
Dimensions of the role Responsible for organising own workload and prioritising within agree objectives following the work plan of STEPs. Company credit for pre-booking travel and accommodation
Key work relationships STEPs to Employment Ltd Partners SES National Contract Manager STEPs to Employment Board of Directors
Other information
STEPs to Employment Ltd is committed to safeguarding and promoting the welfare of its customers, volunteers and staff. We expect all our staff to be aware of their responsibilities to protect customers, volunteers and staff from abuse or harm.
Successful applicants will be required to undertake a Disclosure and Barring Service (DBS) check and to provide proof of their right to work in the UK.
STEPs to Employment Ltd, Enham Place, Newbury Road, Enham Alamein, ANDOVER Hampshire SP11 6JS. Company No.09282877