PC060508-01CM Add New Level 2 Change Category in Section 5

October 2014 Product/Process CMP Meeting Minutes

October 15, 2014

Proposed Modifications to CMP Framework

(See Attachment E of the CMP October 2014 Distribution Package available at

http://wholesalecalendar.centurylinkapps.com/detail/482/2014-10-15)

PC090314-1CM - Change the WSHD hours of operation

Mark Coyne– CenturyLink said the CR had been presented in the September CMP monthly meeting. The original CR proposed changing the Wholesale Systems Help Desk (WSHD) hours as well as removing the WSHD hours from the CMP document and replacing them with a link to the Customer Contact business procedure. Mark said based on discussion in the September CMP meeting where Integra indicated they would vote “no” on the proposed change to remove the WSHD hours from the CMP document, CenturyLink revised the CR to remove that proposed change. Mark relayed a vote notification had been distributed with the following proposed change:

SECTION of CMP Document - 12.7 Notification Intervals

CenturyLink will distribute notifications during the WSHD normal hours of operation (Monday-Friday 6:00 a.m. - 78:00 p.m. (MT) and Saturday 7:00 a.m. - 23:00 p.m. MT).

Susan Lorence – CenturyLink identified Section 17.0 of the CMP document provided the instructions on how to conduct a CMP Vote. The key points of the CMP voting process are: each carrier is entitled to a single vote regardless of any affiliates, quorum must be established, an email vote for a carrier not at the meeting counts toward quorum, and a change to the CMP document requires a unanimous vote. Susan said quorum was based on 62.5% of the average CLEC and CenturyLink attendance at the last six monthly CMP meetings, April 2014 through September 2014. The average CLEC and CenturyLink attendees during this period was ten so the quorum for today’s vote meeting would be six which had been met. Susan then reviewed the votes that had been received via email and then asked those carriers on the call to provide their vote: The results are listed in the table:

Voting Carrier / Voting Participant / VOTE
Ednetics, Inc. / Susan Pharis (by email) / YES
Comcast / Randee Ryan (by email) / ABSTAIN
Midcontinent Communications / Emily Davis (by email) / YES
AT&T / Frank Behnke (by phone) / YES
Granite / Lisa Lynn (by phone) / YES
Integra / Kim Isaacs (by phone) / YES
Sprint / Jeff Sonnier (by phone) / YES
CenturyLink / Mark Coyne (by phone) / YES

With the unanimous vote of Yes to update the CMP document, Susan proposed that the CMP document be updated with a level 1 notification that would become effective on the same date as the level 3 notification that would be sent to update the Customer Contact business procedure with the revised WSHD hours.

Kim Isaacs – Integra asked if the updates to the CMP document would be held?

Susan Lorence – CenturyLink said yes so the CMP document update and the Customer Contact business procedure would remain in synch.

Kim Isaacs – Integra said she did not have any issue with that approach.

Susan Lorence – CenturyLink thanked everyone and said the CMP vote notification would be sent this week.