Pamela Pelham

718 Tranquil Lane

Bennettsville, SC 29512

(843)287-8223

OBJECTIVE

To obtain a position in the administrative field which will enable me to utilize my supervisory, technical, and customer skills.

SUMMARY OF QUALIFICATIONS

· Excellent listener; patient and sensitive to needs of customers/personnel

· Skilled in meeting deadlines, delegating responsibilities, team concept

· Proven problem solving skills as it relates to customers and team members

· Experienced in fast pace environment while providing courteous/friendly services

· Experienced in training and coaching-individual and group settings

· Data entry skills; knowledgeable in Microsoft Word, Excel, medical terminology, and ICD-9

& CPT codes

· Ability to maintain order while enforcing rules and regulations

EXPERIENCES

Southern Pines

Assistant Administer/Collections Manager Florence, SC 06/15-Present

Ø Open and close front office daily

Ø Responsible for all tenant relations and all resident’s issues

Ø Adhere to all policies and procedures as well as assisting the Community Manager with property operations

Ø Professionally and effectively interact with all prospect, residents, peers, and management

Ø Effectively collect on all rent and loans as well as post payments through scanning/manually posting; file evictions

Lee Correctional Institution Bishopville, SC 11/14-6/15

Certified Correctional Officer

Ø Successfully completed 6 weeks of basic training with South Carolina Training Academy

Ø Maintained safety, security, and inmate accountability

Ø Directly interact with the inmates housed in a level three prison while meeting state guidelines

Ø Maintain high moral character while utilizing good communication skills/interpersonal skills

Ø Maintained order at the institution while enforcing rules and regulations swore to uphold

Land N Sea Distribution Norfolk, VA 07/13-09/13

Account Receivables/Collections

Ø Notify or locate dealers with delinquent accounts and attempt to secure payment.

Ø Arrange new payment plans for those with past due accounts

Ø Make necessary notes on when they plan to make payment after getting in touch with customer

Ø Interact with sales team to assist with collection effort

Ø Coordinate efforts and /or refer to Collection Agencies

Ø Any other duties assigned by Manager

Ø Research disputed customer accounts

Sentara Medical Group Norfolk, VA 10/10-07/12

Patient Account Rep/Collections

Ø Responsible for analyzing delinquent accounts to determine appropriate collection actions and responded to communications received related to delinquent accounts on the A/R Management System and accounts with the collection attorney

Ø Reviewed credit balances and applied appropriate adjustments if necessary

Ø Reviewed insurance payments; verified, added and updated insurance information

Ø Processed Chapter 7 and Chapter 13 bankruptcy notices, discharges, and dismissals; filed proof of claims if necessary

Ø Processed attorney’s request and subpoenas for itemized statements of accounts

Norfolk Redevelopment and Housing Authority

Community Health Worker Norfolk, VA 06/06-07/12

Ø Responsible for teaching a curriculum from National Institute of Health to NRHA communities

Ø Responsible for outreach to adults and families in the community to increase awareness and need for health prevention, check-ups, social and economic issues impacting their families

Ø Plan, prepared and implement projects and procedures for effective community outreach/enrichment

Ø Responsible for documentations of program data and statistics

Ø Assist in transportation needs

Ø Build individual and community capacity, and set up basic screening services

Ø Coordinate adult and families participation in health program at NRHA

Ø Act as a patient advocate

Additional Training/Volunteer Experience

Teacher/Trainer Norfolk Redevelopment & Housing Authority 06/06-07/12

Norfolk, VA

Advisory Board Member EVMS 01/12-07/12

Norfolk, VA

Secretary Power of Hope Deliverance Ministry 01/12-07/12

Norfolk, VA

Secretary True Vine Church of Deliverance05/98-05/04

Norfolk, VA

Education

Strayer University Newport News, VA 01/13

Courses towards Bachelors in Business Administration w/Concentration Health Service Administration