National Program for Developing E-Government in the Republic of Kazakhstan for Year 2008-2010
National Program for Developing e-Government in the Republic of Kazakhstan for Year 2008-2010
- Executive Summary
Title:National Program for Developing E-Government in the Republic of Kazakhstanfor years 2008-2010.
Development basis: President’s Address ‘A New Kazakhstan in a New World’ dated 28 February 2007.
Executive Agency: Agency for Informatization and Communication, Republic of Kazakhstan.
Goal:To create integrated e-governmentthatefficiently serves all needs of citizens and business and consolidates society by means of information technologies.
Objectives:
1)To develop accessible e-government services;
2)To increase competitiveness of the Republic of Kazakhstan.
Realization period:2008 – 2010
Recourses required and sources for financing: Programrealization will be financed from the Republican Budget – ______billion Tenge during 2008-2010, including for 2008 – ______billion Tenge, for 2009 – ______billion Tenge, for 2010 –______billion Tenge; from local budgets implementing information technology programs– ______Tenge per year; as well as from non-budget sources such as privateinvestments, grants ofinternational and national financial organizations.
Expected outcomes:
As a result of Program implementation:
-under the framework of e-government integrated information system the following numbers of most demanded government public service shall be automated:______of government to citizens public services (G2C), ______of government to business public services (G2B), and ______of government to government services (G2G);
-the following e-government integrated information systems shall be created: e-Customs,e-Procurement, e-Finance, e-Taxation, e-Citizens, and e-Business;
-e-Akimats shall be created in regional centres and large cities;
-Assessment and monitoring system shall be created to examine e-government performance indicators;
-Radiofrequency spectrum conversion shall be carried out toeliminate assignment and payment procedures for radiofrequencies use in ranges of 2.5 GHz, 3.5 GHz and 5.8 GHz with the purpose to stimulatecompetition and development of alternative (wireless) access methods;
-6 (six) new normative and legislative acts in the form of laws or amendments shall be passed;
-A set of governing and regulating documents determining e-government architecture shall be developed;
-Uniform National Technical Policy aimed at development of mechanisms to provide access to e-government resources and services shall be formulated;
-At least 100 standards and technical regulations shall be developed and adopted so that harmonization level of national standards and international standards is expected to reach 65 %;
-All of the central bodies and regional centres Akimats shall be connected to theGovernment-wide Intranet (“Uniform Transport Space”);
- 9 (nine) electronic registration and record-keeping systems shall be created including 4 based on the old national information DBs and 5 new DBs, establishing of the National Information System (GIS) shall be commenced;
-existing e-government management institutes shall be further developed and expanded to the formof new divisions of Automated Information Systems (AIS) and JSCNIT (National Information Technologies) both at the central and regional levels;
-At least, 6 institutions for e-government development shall be established.
2. Introduction
ThisNational Programfor Developing e-Government in the Republic of Kazakhstanfor years 2008-2010 (hereinafter referred to as the Program) is developed pursuant to the President’s Address to the Citizens of the Republic of Kazakhstan ‘A New Kazakhstan in a New World’ dated 28 February 2007,and in compliance with the fundamental principles ofe-Government Concept of the Republic of Kazakhstan approved at session of the Government of Republic of Kazakhstan by Minutes No. 9 dated 8 June 2004.
This Programis based on the idea of building up service-oriented state through mechanisms such as development of electronic services, improvement of legal framework, methodological and infrastructural bases of e-government aimed at achieving ‘A Progressive Informational Kazakhstan’. Program implementation is intended toautomatemost demanded types of government services, to ensure realization of administrative and IT reform, to develop mechanisms of access to its resources and services covering all spheres of citizens life and government agencies functioning.
The core of administrative and informational reform is to redeem from a paper workflow heritage and to redefine state functions and interdepartmental interaction within the framework of e-government developmentin order to ensure transparency and increased efficiency of government agencies activities. Integrated system of NationalElectronic Registration incorporating national, administrative and departmental registration systems will be set up.
Mostgovernment functions and services are connected to paper workflow, information systems fragmentation and require gathering or confirmation of information from various adjacent government agencies. All costs associated with information gathering and confirmation processes are incurred by applicants orservice recipient. E-government is a mechanism that allows to eliminate most of such expenses and to reduce the number of required information, certificates and other documentation. To achieve this, government agencies through business processes re-engineering, should move to a more extensive use of e-Government infrastructure integration opportunities, such as e-Government Gateway, National Electronic Registration System in order to efficiently organize inter-agency interactionsand provide the citizens and businesses with most demanded types of electronic services.
e-Government infrastructure development will be carried out by stimulating and providing conditions required for the development of ITaccess infrastructure to its resources and services:mobile Internet, wireless broadband digital networks, as well as by setting up institutes for management and development of e-government.
e-Government Project as well as any successful ICT projectpasses through evolutionary stages of maturity: initial, guided, defined and optimized. National Program for developing e-Government in theRepublic of Kazakhstanfor years 2005 - 2007 was intended toimplement activities of the initial maturity stage of the e-government system, when its outline was in place and basic components of various success degree set up.
Main purpose of e-government project management is to make a transition to the next maturity stage – ‘well and efficiently guided stage’.
At this stage thee-government project is intended to be an integer bases with uniform requirements and implementation plan rather than a sum of rather independent projects aimed at realization of its base components and electronic services.It should significantly improve the overall performance of the e-government project aimed to provide most priority types of government services.
Terms and Definitions
IIC / - / Integrated Information SystemICT / - / Information and Communication Technologies
QMS / - / Quality Management System
PSC / - / Public Service Centre
EDS / - / Electronic and Digital Signature
Administrative process / - / A sequence of actions taken by officials of government agencies and organizations within the jurisdiction of government agencies in the process of exercising government functions and administrative role (regular result-oriented activities).
Administrative Regulations / - / Normative act that set the requirements for administrative processes and/or their results.
E-government Architecture / - / A structured concept model that define common principles and standards for setting up national information systems, common principles of information compatibility and information exchange within government organizations, and provide a basis forICT investment management and planning both on national and ministerial/departmental level.
Benchmarking / - / A method of analyzing best practices of other organizations aimed at increasing own performance efficiency and business processes improvement through evaluation of various aspects of performance and results of others followed by adoption of such best practices.
Business Process (process) / - / A stable and well-directed set of linked activities that through a certain technology transform input into a more valuable for a user outputs.
Government Service / - / Legal service that government agencies provide citizens, businesses or other government agencies with (external user view on interactions with the state)
Government Function / - / Regular activities of a government agency aimed at realization or provision of government power (internal view of government and local authorities)
LEA / - / Local Executive Authority
Model / - / Graphic, table, textual, symbolic representation or interrelated set of the above.
National Registration and Record-keeping System (NRS) / - / 1) Legislative regulations of record-keeping and registration procedures;
2) Means that provide record-keeping processes, including means foroffice records-keeping management, ICT applications designed for realization of record-keeping logic
3) A system combining all types of record-keeping (national, administrative and departmental record-keeping systems)
Notation / - / A standardized method for representing information (can be in text, table or graphic form)
Registration subject / - / Subjects, legal facts, objects or real cases, data on which shall be subject to retrieval and storing under the record-keeping procedures
Process Approach / - / Using a system of interrelated processes in organization’s performance and resource management
Record-keepingevent / - / Any variation of record-keeping data
E-government
(E-Government) / - / Technical and organizational management network of government agencies performing automated government functions to deliver public services to citizens and businesses through the information and communication technology access, and aimed to improve quality provision of the constitutional rights and liberties of every citizen in particular, and to increase transparency and efficiency of the state as a whole.
Electronic Administrative Processes (EAP) / - / Administrative processes that require ICT implication
Electronic Administrative Regulations (EAR) / - / Normative act that set the requirements for EAP and/or their outcomes
3.Situation Analysis of e-Government of theRepublic of Kazakhstan
The National Program for developing e-Government in theRepublic of Kazakhstan for years 2005 - 2007 has provided the following results:
-Setting up the Uniform Protected Multi-Service Transport Space (government-wide Intranet) for government agencies at the central level in its completion phase;
-Setting up the Uniform electronic workflow system for government agencies at the central level in its completion phase;
-Basic components of e-Government are in place, includinge-Government Portal and Gateway, Backbone Databases; putting in place the Payment Gateway and NationalIdentification System in its completion phase;
-1,186 public access points are established to provide more extended access to government agencies electronic services;
-Mechanism for provision of 15 interactive services is in place, setting up conditions for transaction services is in its completion phase;
-In 2006 computer literacy of the population of Kazakhstanreached 10%;
-Telephones installation completed in 6,579 villagesout of 7,258 with rural population exceeding 50 persons. Telephone density achieved 18.5 telephones per 100 residents;
-By the end of 2007 number of schools connected to the Internetis expected to reach 100%;
-Under improvement of education level in ICT area, it is expected to have ______schoolchildren per one PC instead of 54;to increase the number of schools connected to the satellite link for distance education from 8.7 per cent up to ___ per cent.
It is also required to pay special attention to the following issues:
-Insufficientnormative and legislative framework for effective implementation ofe-government projects;
-Unequal opportunities of different levels of population in getting access to the Internet services;
-Insufficient development of ICT infrastructure in rural areas, and low level of Internet low Internet distribution in provinces;
-A tendency of increasing deficit of qualified staff in ICT industry, a drop ICT staff training quality, which could lead to a lower quality of ICT projects organization;
-Partial deterioration of technical regulating documentation, lack of certain standards in the field of ICT projects;
-Prime concern of government agencies about their departmental interests rather than about population’s needs;
-Lack of understanding among government agencies about benefits of e-government ICT initiatives implementation, which often become an obstacle in the process of e-government implementation;
-Absence of institutes for ICT projects monitoring and audit;
-Low integration of automated systems between agencies, imperfection of agencies’ business processes;
However, other factors reflecting current situation exist:
-Strong centralized political will of managementpromoting successful project implementation;
-Literacy and high educational level of the population allowing to expect a sufficient level of understanding of the e-government initiatives;
-Presence of international organizations, such as USAID, the World Development Bank ensuring that the best world practices and experience can be adopted in the Republic of Kazakhstan;
-At present, inKazakhstansome foundation for setting up ICT infrastructure is in place, in some regions economic structures and social institutes are ICT equipped at certain minimum level.
Thus, current e-government implementation processes in the Republic of Kazakhstan has potential for further development, allows to improve the positive results obtained and to progress further in order to achieve new outcomes.
4. Programgoal and objectives
The goal of the Program is to create integrated e-government thatefficiently serves all needs of citizens and business and consolidates society by means of information technologies.
To achieve its goal the following objectives are set
1)To develop accessible e-government services;
2)To increase competitiveness of the Republic of Kazakhstan.
5. Main directions and mechanisms of Program implementation
Program implementation and achievement of the objectives set will be executed in the following directions:
1) Realization and introduction of electronic services that meet the requirements of citizens, business and government agencies;
2) Development of access mechanisms to and raising awareness about e-government services;
3) Development of human resources;
4) Maintenance of normative and legislative framework for the e-government model;
5) Development of e-governmentinstitutes and infrastructure;
6) Monitoring ICT development indicators and assessment of e-governmentservices efficiency.
5.1 Realization and introduction of electronic services that meet the requirements of citizens, business and government agencies
At present a variety of definitions of the terme-government exists.Most briefly e-government is ‘automated provision of government services’. Thus, e-governmentshould ensure that the citizens and business can interact with the government and have access to the government services 24 hours a day, seven days a week, irrespective of their geographical location.
5.1.1 Classification and priority of e-government services
According to the adopted practice the e-government Model consists of three clearly defined types of services and interactions:
-between government agencies and citizens (G2C - Government To Citizen);
-between government agencies and business (G2B - Government To Business);
-between various government agencies and all levels of government administration (G2G - Government To Government).
Most demanded government services, above all, are so-called ‘vital episodes’ (G2C) and ‘business situations’ (G2B).
These serviceshave a different degree of formalization, differ in their functional types and provision mechanisms.Under the framework of e-government each of the government agencies will estimate prospects and expediency of their services automation (first of all, services to citizens and business). To maintain the legal importance, corresponding regulations and standards for e-government services will be developed in accordance with authorized notation, measurable and qualitative indicators to be achieved will be described (for example, reduction of temporary expenses,number of documents, forms or application processing stages) subject to their partial or complete automation. The following associated electronic services shall form a common functional content for all government services to be automated:
-Submission of an electronic application for receiving public service via Web-Portal (for example, filling the web form, sending by e-mail, or through CPS, etc.);
-Electronic tracking (notification) of service provision progress and status, informing on readiness of the target documents through different channels (such as SMS-messaging, electronic mail, web-page, etc.).
Each government agency will classify its services by their functional content, expediency of rendering them through CPS and through web-forms according to the following types:
Table 1
Functional Types ofGovernment Services / Suitability for delivery of government services through the Centres of Public Services (CPS) / Potential advantages of government services automation
1 / Issuing Certificates / Suitable for routine and well-structured standard services (processes) / Reduction of costs associated with printing out, storing and transportation of paper documents. Reduction in number of information inquiries received from citizens followed by cost reduction.
2 / Consultancy / Suitable for routine and well-structured standard services (processes) / Reduction of repeatedly carried out work.Time reduction in consultation processes
3 / Reception of reporting / Unsuitable as service type is G2B or G2G / Transportation costs reduction, improvement and acceleration of information management processes
4 / Reception of payments, taxes, etc. / Unsuitable as other alternative and more efficient mechanisms in place / Processes acceleration
5 / State Registration / Suitable for routine and well-structured standard services (processes) / Administrative procedures acceleration, transparency provision
6 / Record Registration / Suitable for routine and well-structured standard services (processes) / Administrative procedures acceleration, transparency provision
7 / Licensure / Suitable for routine and well-structured standard services (processes) / Administrative procedures acceleration, transparency provision
8 / General procedures of receipt, filing of complaints,claims, applications and requests / Suitable / Saving time required for information processing by departments. Processes acceleration due discrepancy contradictions
9 / Financial and Social Aid / Suitable / Processes acceleration. Elimination of cases related to repetitive rendering assistance (fraud)
10 / Other (supervision, control and monitoring, interdepartmental cooperation, etc) / Unsuitable as service type is G2G / Reduction of costs related to business trips, logistics, communication (faxes, phone call). Reduction of costs associated with work coordination (meetings, etc). Administrative procedures acceleration and as a result reduction of employees work load
The authorized bodies will reconsider the requirements to the content, development and approval procedures, realization of government, industry (sectoral), regional and budget Programswith the purpose to increaseits motivation and responsibility in development of e-government.
E-government services will be realized by means of setting up Integrated Information Systems (hereinafter referred to as IIS) of e-government, which, in turn, will be based on the National Registration System. First of all, the following IIS will be set up.
5.1.2. Development of G2C electronic services
Under implementation of e-government Concept it is necessary to carry out system automation of government services – to create and develop electronic services (such as submission of applications and requests, issues of certificates, receipt of notices, permissions, etc), accompanying the most priority types of government services for the citizens and significantly expediting the delivery of such services. Government services G2C of the first functional type (issue of certificates, references) will be fully automated. Most priority types of government services for citizens will be automated under the framework of integrated information systems in accordance with the following table of services and application systems.