Location: Based at Bridge Road, Keysborough

Location: Based at Bridge Road, Keysborough

POSITION DESCRIPTION / Senior Support Coordinator – Employment

Location: Based at Bridge Road, Keysborough

Primary purpose of role: TheSeniorSupport Coordinator(SSC) under the direction of the General Manager is responsibleforthe day to day support and training needs of supported employees in Industries.The SSCwill provide leadership to direct support staff in areas pertaining to the delivery of quality services and the achievement of personal outcomes for people supported.

  1. Organisational Environment

The SSC reports to the General Manager Industries. The role involves working in a team-based environment and includes the supervision of support staff.

  1. Working Relationships

2.1 Internal
  • General Manager
  • Operations Manager
  • Production Manager, Production Supervisors and Staff
  • Warehouse Manager, Team Leaders and Warehouse Staff
  • Supported Employees
  • Wallara Staff, Volunteers and Work Experience Students
/ 2.2 External
  • People supported and families
  • Relevant stakeholders
  • Government Service Providers
  • Funding Bodies
  • Community members
  • Businesses

  1. Key Result Areas

Objectives – Key Result Areas / Responsibilities/ Major Tasks / Performance Measures
KRA1-Individual Support
1.1 Ensure that individual needs of the people we support are met. /
  • Collaborate with the people we support, their families, and those that know them best to establish clear goals, and choices for outcomes within their services and programs
  • Provide a living and working environment that is safe, supportive and encouraging
/
  • People we support have current EAP’s with goals identified by them that are regularly monitored and reviewed
  • Approaches and strategies reduce significantly the number and frequency of accidents and incidents
  • Feedback from service users is routinely sought and gauged

1.2Optimise skill development & opportunities for each person we support /
  • Identify training experiences and opportunities that assist people to achieve their personal goals
  • Manage annual wage assessment process to ensure training and development outcomes are match wage outcomes
/
  • Regular skills assessments and workplace wage assessments are conducted and the results of these inform the relevant planning process (EAP)
  • Programs, services and activities are delivered flexibly and responsively
  • Programs, services and activities are personalized and individualized at every opportunity

1.3Ensure services and programs meet all quality service standards, and assist other team members to do so /
  • Knowledge is consistently demonstrated of Wallara’s quality assurance standards
  • Assist in the ongoing development and implementation plans that ensure quality policies, practices and procedures for programs and services
/
  • SSC know the POMs framework, recognise the 25 key areas, and translate these principles into practical and recognizable support
  • Team members are aware of Wallara’s quality assurance standards and of their responsibilities within these frameworks
  • Support Service co-ordinator meetings are attended weekly
  • Reports identifying current needs as well as newly emerging needs are provided to the GM

1.4Ensure effective interaction with the people we support and their families and assist other members to do so /
  • Provide information, advice and support to families and significant others
  • Ensure that the planning process is inclusive, and consultative
  • Provide regular liaison with those families represented in the allocated team/work unit/CRU’s
/
  • Parents are informed, included and supportive of the service provided to their child
  • Family members are acknowledged and feel valued in the planning process
  • Families remain connected with their child, are inclusive, and actively involved in the lives of their children

KRA2-Management of Services
2.1 Coordinate day-to-day Support needs and Support Employment /
  • Manage and coordinate a service area of Wallara Industries in accordance with Wallara’s objectives and Commonwealth Regulations
  • Monitor and report on a monthly basis or as required
/
  • Services will be designed to be responsive to need, individualised and personalised, and consistent with best practice principles. Service will be delivered effectively and efficiently
  • Services will be delivered in a planned, cost effective manner that promotes transparency and accountability
  • Wallara Staff (and external professional staff) communicate within teams, across services and Divisions to ensure that unified approaches are adopted to manage the complex care needs of individuals who require a common approach

2.2 Ensure that program standards and service policies and procedures are adhered to /
  • Manage the day to day logistics of the people we support
  • Regularly report on service standards as outlined in programs i.e. POM’s or Commonwealth Standards
  • Manage and maintain the timely Service Reporting requirements as outlined by FaHCSIA
  • Maintain supported employees timesheet and payroll information
/
  • Services will operate in a professional manner that is time efficient, adequately resourced and properly communicated across the program
  • Services will be regularly audited, and exceptions reported to the GM for rectification
  • Assume responsibility for the timely data input in to FOFMS as required by the funding body i.e. Commonwealth Standards
  • The people we support and Wallara staff will, remain informed, alert and educated as to what to do in the event of an emergency

2.3 Provide direct supervision and support to direct Support Staff, Instructors etc. (eg. Pathways, Work Placement) /
  • Brief direct staff on the day-to-day support requirements, including exceptional arrangements of the day, and debrief staff at the conclusion of each day
/
  • Services will be exceptionally coordinated, on time, and responsive to the day-to-day needs of the people we support

KRA3-Administration
3.1 Ensure that Wallara policies and procedures are complied with in the service /
  • Ensure that policy manuals remain current, available and accessible
  • Maintain professional office areas for administration of the service
/
  • Resources will be accessible, user friendly and instructional to staff
  • Office areas will be adequately resourced, operate efficiently, provide safety and security and reflect an image of professionalism appropriate to the image and reputation of Wallara Australia Ltd

3.2 Maintain effective administrative procedures and ensure their regular review /
  • Train Support Staff in the administrative requirements of the service
  • Provide opportunities for staff to identify areas for improvement
  • Promote a team approach to the efficient operation of the service
/
  • Support Staff will be proficient in the administrative requirements of the service, know methods of internal communication, and have access to appropriate support contacts
  • All Support Staff will be proficient with regular administrative systems and requirements

3.3 Have knowledge of key reporting systems and their proper administration /
  • Serious incident reporting
  • Personal files
  • Wallara Medication management system
  • BSWAT
  • DMI’s
  • EAPS
  • POMs and decision making
/
  • Personal files will be current and a valuable resource to staff in the ongoing role of providing care and support to people
  • Records will be maintained in a professional manner

3.4 Ensure that effective communication occurs across Wallara /
  • Use internal communication books, internal email, Wallara Information System, case-discussions, team meetings, line management
/
  • Communication within service, within the Program and across divisions will be informative and effective in a manner consistent with the Wallara privacy policy and State and Commonwealth provisions

3.5 Report on Needs & Outcomes of services /
  • Report on the support performance and other matters on a monthly basis
/
  • The GM will be informed of the ongoing needs of the service

3.6 Assist maintenance of WH&S system within service and division /
  • Monitor work practices to meet WH&S requirements
/
  • Services will be delivered in a safe environment that ensures the safety and well-being of all
  • Staff meetings will include discussion of work practice issues, advice and support to employed who identify risks in the workplace and information about training opportunities within the context of WH&S

KRA4-Team Development
4.1 Assist team members build competence in the performance of their roles /
  • Provide staff with practical assistance, advice, support and direction
  • Attend regular team meetings that disseminate information and ideas, develop and review strategies for working with people we support, and inform staff
  • Provide regular supervision to support staff and identify opportunities for development
/
  • Staff feel equipped to undertake the work, supported, and clear in relation to expectations in performing their role
  • Staff are abreast of service issues, performance and strategies, have been involved in problem solving, and are regularly consulted about the things that matter
  • Staff represent the workforce of a modern, learning organization

4.2 Assist managers to select staff /
  • Participate in the recruitment, selection in conjunction with the GM as required
  • Assist in the recruitment and selection of Relief and Casual Support Staff
/
  • Selected staff will be appropriately qualified and experienced to perform the role

4.3 Ensure effective induction of new staff /
  • Every newly appointed staff member, casual or relief staff member is provided with induction training within the service
/
  • Staff will feel confident in their knowledge of service operations
  • Relief staff will be valued and supported in their role

4.4 Ensure that teams maintain good work performance /
  • Team performance and morale is monitored and discussed regularly with the GM
  • The GM is assisted to appraise staff annually
/
  • Teams deliver best practice service
  • Team activities, training and development regularly occur
  • Management and Staff discuss performance, professional development and career opportunities regularly

4.5 Provide Leadership /
  • Support teams work collaboratively to ensure that appropriate targets and goals are identified
  • Attend regular team meetings to discuss priorities and objectives, to identify how each individual can contribute to the planning process, and to allocate tasks, roles and responsibilities to achieve these
  • Information & consultation with colleagues and supervision is sought appropriately
/
  • A work culture is fostered that supports staff, promotes ownership and commitment to best practice and actively encourages effective communication and cooperative team spirit between staff
  • Each Support Service area will have a plan that is complementary to the organisational Strategic Plan
  • Support coordinators are trained, supported and working collaboratively across Wallara

KRA5-Program Development
5.1 Proactively support the rights of the people we support to dignity, respect and inclusion within the community /
  • Encourage the participation of the community and the people we support in planning, development and quality reviews of all Wallara services
  • Encourage, support and facilitate opportunities for the people we support to actively participate in the community
/
  • The people we support will have access to, and actively participate in forums across the organization, subject always to W.I. workloads.
  • Community members will be encouraged to participate in all Wallara’s services
  • Wallara service users will regularly participate in community activities and events

5.2 Monitor changing needs of people with disabilities and provide information on ways to meet these needs /
  • Monitor and evaluate the functioning of the service, identifying and recommending changes in our service delivery as appropriate
  • Report regularly on changing needs and emerging trends within the service and to recommend possible responses to these needs
/
  • The GM and Wallara Australia remains informed of the things that matter
  • Services are flexible, responsive and relevant to the people we support
  • Wallara will participate and inform the disability field and the community in general of its accomplishments and achievements

5.3 Promote Wallara programs and services throughout the community /
  • Develop appropriate networks in order to maintain an awareness of community needs and issues and develop proposals and responses where appropriate
  • Liaise with other service providers in order to identify and meet disability needs within the community
  • Participate in promoting the profile of Wallara and networking within the general awareness of people affected by disabilities within the community
/
  • Wallara develops innovative responses to recognized need
  • Wallara staff and people we support will be regarded highly within the local and professional community
  • Wallara is a major regional disability service with a reputation for service excellence
  • Wallara is recognized as an advocate for the people we support

  1. Key Selection Criteria / Skill Requirements

4.1 Appropriate minimum academic qualification (Cert IV in Community Services – Disability or equivalent) and proven experience relevant to the position

4.2A current driver’s licence

4.3 Knowledge of impacts of disability and experience in working with people with disabilities

4.4Capacity to lead by example to motivate staff and promote high work standards

  1. Knowledge Requirements

5.1 Demonstrated ability in team development skills

5.2 High level of judgement and problem-solving skills

5.3 Appropriate IT qualifications and experience

5.4Ability to effectively set priorities and manage and utilise human, financial and physical resources

5.5Commitment and passion for person-centred approaches

5.6Excellent time management skills and ability to think laterally and manage stressful situations

5.7 Other skills, knowledge and experience, including a well-developed sense of humour, which may assist in the successful performance of the position

  1. Experience and / or qualifications

6.1Appropriate academic qualifications (Certificate IV Disability Studies, Diploma of Disability Work, Advanced Diploma of Disability Work) or equivalent qualifications in health, welfare or disability professions.

6.2Demonstrated 2 years or more experience in providing services to people with a disability

6.3Current Driver’s Licence and be willing and able to drive a manual vehicle

6.4Current Level 2 First Aid

  1. Standards to which performance will be assessed

7.1 Key performance areas

7.2 Demonstrating Wallara’s philosophy in all activities and interactions

7.3 Compliance with Wallara’s policy and procedures and practices

7.4 Compliance with the position description

7.5 Key achievements

7.6 Contribution to the team and organisation

7.7 Management and peer feedback

______I I have read this document and agree to undertake the duties and responsibilities listed above.

I acknowledge that:

  • The PD is an indication of the duties and responsibilities that I may be required to undertake. Additional or other duties and responsibilities may be allocated to me. Where additional training and support is required to fulfil extra or other duties of a similar level of responsibility, it will be provided within the guidelines of Wallara
  • While performing the duties of this position, I acknowledge that I may be required to carry out manual handling tasks
  • I acknowledge that I am fit and able to perform all the required tasks relating to the position
  • The PD will be reviewed regularly in consultation with me
  • The Key Performance Measures where included in this document, are indicative, KPMs will be set by the General Manager and Production Manager in discussions with me, for each year (or another set period) and my performance reviewed against those KPMs

Incumbent:

Name: ______

Signature: ______Date: ______

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