Job Description - Student Ambassador - Sep 2015

Student Ambassador /

Role Description

To promote and assist the University working on a broad range of projects, including recruitment events, graduation and market research.
Grade & Salary: / Grade 2 £8.79 per hour (plus holiday pay)
Campus Location: / Merchiston, Sighthill or Craiglockhart
Line Manager: / Assessment Centre Manager
Line Management Responsibility for: / N/A
Organisational Structure: / Tick to confirm attached
Role Summary: / Student & Academic Services work to provide high quality and effective professional services to support potential and current students from their initial enquiry to Edinburgh Napier University through to graduation and beyond.
Main Duties and Responsibilities

To promote the University by assisting atlocal, regional and national recruitment events and exhibitions.

To assist proactively in activities within services, schools and faculties, for example supervision of school groups, helping and interacting with the public during visit days, participating in campus tours, talks, presentations and student induction weeks.

To assist with internal promotional events such as welcome events, airport welcome and campus tours for students and visitors.

To operate the airport welcome service by providing information to new international students.

To support student retention initiatives and activities, assisting with admissions processes,clearing and induction events.

Assist with the provision of information on the university and its’ courses to prospective students and applicants through social media channels such as Facebook.

To assist staff in the information office, reception and student helpdesks.

To help new students settle into university life, by providing friendly advice and support across the university.

To refer students and others to appropriate sources of advice, information and support.

To assist with the supply and distribution of information leaflets and material throughout the University.

To produce short reports on events as required.

Undertake any other duties as may be reasonably required by the Assessment Centre Manager.

Personal Specification

Attributes / Essential Selection Criteria / Desirable Selection Criteria

Education/Qualifications

/ Good general education with a minimum of Higher or equivalent level of qualification
Current matriculated student with more than 1 year remaining on your degree / Good general education with a minimum of Higher or equivalent level of qualification
Experience / Good working knowledge of Edinburgh Napier University including at least one of the campuses / Experience in a front line enquiry role (e.g. call centre)
Skills/Personal Requirements / Persuasive and effective communicator
Able to use web, email, databases and word.
Works well within a team
Good at problem solving
Open minded, practical and able to use own initiative
Displays honesty and integrity
Effective planning and organisational skills
Ability to work flexibly / A working knowledge of a language other than English