LivingMatrix FAQ

Is the LivingMatrix a yearly or monthly subscription? The LivingMatrix is a monthly subscription that can also be paid annually at a discounted rate. If at anytime you are not satisfied with the application please email [email protected] and reference your practice name and contact information. There is no obligation to renew at the end of each month/year. May I add a practitioner after I sign up initially? Yes, you may add or remove additional practitioners at anytime to your subscription. To do so, please email [email protected] and reference your practice name and contact information. What browser should I use to view my LivingMatrix Application? The best browser to use is Google Chrome. If your computer only has Safari or Mozilla Firefox those are also great browsers. Unfortunately because Microsoft no longer supports Internet Explorer, our system is not fully functional on IE. Can pictures of various aspects of the physical exam be imported? It is interesting that you ask, adding rich content (including photos, videos etc) is something we already have on our roadmap and are working on getting this capability into the system.

If I have dictated a note, can it be transferred into the interaction section? If the note is in a format that can be copied, it can certainly be pasted into the Interactions section. We are also working on adding formatting tools to the data entry.

Can a telemedicine video be saved in the interaction section and then reviewed again later? See the reference above to rich content; it is already on our roadmap

Once the information is saved in the LivingMatrix - who owns the information? The information in our system is similar to EMR data. In the US we are governed by the HIPAA regulations and become a Business Associate of the practice. The patient owns the patient data and they give you and us permission to use the data. The data from the practice is yours. In our agreements with you we ask permission to use de-identified & aggregated data for the purposes of doing analyses.

Where is the information stored? Our servers are on Amazon Cloud EC2 (HIPAA compliant) and our database is hosted on the Amazon Relational Database Service and accessed via VPC. Amazon has world-class security and AWS is used by some of the largest companies and companies working with the DOD. We also benefit since amazon is updating their security constantly for all their biggest customers and we get the benefits regardless of size.

How secure is the stored information? Security is of paramount concern to us; our development team comes from the financial services & healthcare industries. We have implemented state of the art security features. We encrypt all PII (storage and transmission) and have features like unique URL’s for each practice, which make it more difficult for folks trying to breach. Many of the issues and breaches we hear about in healthcare happen in companies that have legacy systems that make encryption of data difficult. Our commitment is to continue to use the latest and state of the art technology and security features to keep the information secure. Who has access to this information? For example if IFM or an affiliate wanted to do research, would they have access to the information? Currently no parties other than practitioners & patients have access to the data. We strictly limit access to PII internally per HIPAA guidelines. The IFM gets an aggregated report on the usage of the system. There is no PII in the reporting that would individually identify patients or practitioners.

How much does LivingMatrix Cost? We have a very simple pricing structure; it is $79 per month for the first practitioner and $59 per month for each subsequent practitioner. We also offer an annual plan which includes an additional ~10% discount at $850 per year for the first practitioner and $650 for each additional practitioner.

Where do you get the questions asked in the intake forms? As far as Forms, we have a Library of Forms that have been developed by the IFM and that we have licensed for your use. At this time you get access to this Library and you also can create a custom combination of sections for instance to build your own follow up form. At this time we are not building custom forms for practices but may provide this in the future.

Do you have a Pediatric Form? Pediatrics, we are working with the IFM to include a Pediatric intake form. If you would like to be notified when the pediatric forms are available please let us know and we will add you to the list.

Is there a way for me to upload my own forms? Currently we do not have the capability for customizing fields and forms, as the system maps each individual question and answer directly onto the patient profile page. We do however have this option on our future roadmap for deployment. If this is something you are interested in learning more about please email [email protected] with your specific circumstance.

Can I edit the original and reminder emails sent to the patient? Great question! The answer is YES. You have full edit control over the original email invitation as well as the reminder invitation. Please not that when editing the information you may not remove the specific links needed to populate the patient profile.

How does LivingMatrix work with my EMR? We have two options for integration with your EMR. This first option is to copy and paste the questions and answers from each section as plain text into your chosen EMR. The other option is to download and print a full PDF of all information, or selected information for the patient to view.

Does LivingMatrix Diagnose my patients for me? The LivingMatrix is designed to be a support tool for managing the intake forms process, and displaying visually stimulating graphics for you to interact with your patients. The functional medicine prescription is a designated area for you to design the action plan necessary for each patient. It is up to you and your team to diagnose and treat the patients within your practice.