Handbridge Medical Centre Newsletter August September 2016

re medication or arrange any onward referral as necessary. This will option will be discussed with you by one of our receptionists when you call.

http://www.nhs.uk/pages/home.aspx As we move towards Autumn and Winter Here you can get some valuable on line advice, symptom sorters and guidance of we are planning our annual FLU Day what action, if any, you need to take. Please book your You can also call 111 for some non- appointment for Saturday emergency telephone advice 24 th September

This clinic is for adults only

Clinics for eligible children will be available from the beginning of October

Remember - options for medical advice are available – Access These First…………………

If you are unable to attend at normal surgery hours you can access the Extended Hours service. This is available for routine consultations which are pre-

More information can be found here - bookable by telephoning 01244 385422 http://www.westcheshireccg.nhs.uk/contac tus/localhealthservices/pharmacy.html Appointments are available

Physio First Monday to Friday 6.30pm – 9.30pm

Stiff neck or back? Elbow or shoulder Saturday 9am to 2pm pain? Knee or Hip pain? Arthritis? Sports Injury? Sunday 10am to 3pm Yes- then you will be offered an appointment directly with a physiotherapist without needing to see a GP. They will be able to examine you and advise how best to treat your issue. They will liaise with the GP

1 Handbridge Medical Centre Newsletter August September 2016

And Finally – Introducing our new registrar Dr Anya Cripps who is now available for Patient Access appointments https://patient.emisaccess.co.uk/

This national system is now in full swing at the surgery and being used successfully by patients. Having access to this allows you to Would you recommend this pre-book appointments on line, order repeat medication and review your details. Collect surgery to friends and your log in details from reception family?

Friends and Family

We are keen to know your views about the practice and would ask that you take a couple of minutes to complete the survey forms that are in the foyer. Thank you in advance for letting us know what you think.

The NHS Friends and Family Test (FFT) was

created to help service providers and We meet every two months where we commissioners understand whether their discuss items that are of interest to patients patients are happy with the service provided, and relevant to the surgery. This is a two way feedback opportunity where ideas of or where improvements are needed. It is a concerns are debated freely and openly. quick and anonymous way to give your views Recently presentations of the roles of a after receiving care or treatment across the receptionist and that of the medicine NHS. managers were noted as being both useful Since its launch in 2013, more than 10 million and interesting. If you’d like to know more pieces of patient feedback have been then please contact Practice Manager, submitted. The FFT has been rolled out across Helen Whyte for more detail. There is also most NHS services, including community an information pack available from the care, hospitals, mental health services, practice reception. maternity services, GP and dental practices, emergency care, patient transport and more. Please find the leaflets in the entrance foyer