A PUBLICATION OF THE GREATER NAPLES CHAMBER OF COMMERCE BusinessAPR I L 2 0 1 0 CurrentsWWW.NAPLESCHAMBER.ORG 15How Far We’ve Come: Advances in Shoulder Surgery Buyers Beware: 11Not All Employee Assistance Programs are Built Alike An Interview with 25Patrick Anderson VISIT US ONLINE AT WWW.NAPLESCHAMBER.ORG I BUSINESS CURRENTS I APRIL 2010 Catering. Your Place or Ours. Let the Hilton Naples host your next event. From bar/bat mitzvahs to wedding parties and receptions, to company banquets and meetings, we offer creative menu selections and unsurpassed service in beautiful surroundings. 5111 Tamiami Trail North • Naples, FL 34103 • 239-430-4900 • hiltonnaples.com APRIL 00 I BUSINESS CURRENTS I VISIT US ONLINE AT WWW.NAPLESCHAMBER.ORG VISIT US ONLINE AT WWW.NAPLESCHAMBER.ORG I BUSINESS CURRENTS I APRIL 2010 www.DowntownNaplesAssociation.com (239) 435-3742 DESTINATION DOWNTOWN The Heart of Naples Shops, style and surprises. Enjoy fabulous Fifth Avenue South, 3rd Street South and the Bayfront. Escape to the eclectic shopping venues of 41-10, Crayton Cove and Tin City. Stroll a gallery, find that special unique gift, entertain friends. From sidewalk cafes to world-class dining, enjoy a meal then visit the area’s most pristine beach and pier. All within a short walking distance. We are Destination Downtown. Enjoy! Upcoming Events: April 8th: Eveing on Fith “Spring Forward” 7:00 pm to 10:00 pm Fifth Avenue South April 10th: Authors & Book Festival 12:00 pm to 9:00 pm April 22nd: Spring World Wine Tour 5:00 pm to 9:30 pm APRIL 00 I BUSINESS CURRENTS I VISIT US ONLINE AT WWW.NAPLESCHAMBER.ORG Photos courtesy of the Naples, Marco Island, Everglades CVB. 7 CONTENTSBUSINESS CURRENTS MAGAZINE | APRIL 2010 | VOLUME 5 / NUMBER 4 COVER STORY H ow Fa r W e ’ v e C o m e : 15 Advances in Shoulder Surgery Shoulder problems are one of the more common reasons for physician visits for musculoskeletal symptoms. However, advances in technology have allowed us to perform minimally invasive surgeries that are safe, reproducible and can return patients to normal function more quickly than in the past. HEALTHCARE perspective to the panel, as his organization Do You Know What a Hospitalist Is? had completed an economic analysis of Collier 15 The term “hospitalist” was coined by Robert County in 2004..25 Wachter, MD and Lee Goldman, MD in a New England Journal of Medicine article in 1996. INSURANCE Since then, hospitalist medicine has grown very My Insurance Agent Is Not As Smart As quickly and currently there are approximately He Used To Be….What Happened? 15,000 practicing hospitalists in the US..........7 Why do we lose some business relationships and retain others? Why do some customers choose SMALL BUSINESS to retain your services and why do others choose An Entrepreneur in a World of Large to fire you? What is the difference between a good business relationship and one that is in Chain Stores: The Independent jeopardy? Is it a lack of customer loyalty or is it Pharmacy malfeasance on your part? Perhaps all business There are a growing number of people who relationships are in jeopardy from the beginning? experience less than satisfactory service from Are there identifiable external and internal factors chain stores and the independent pharmacies that influence this process? The answers are are the beneficiaries when they leave...........11 really easy........................................................28 HUMAN RESOURCES THE CHAMBER SCRAPBOOK Buyers Beware: Not All Employee Caught in the act at recent events!..................31 Assistance Programs are Built Alike 25 Organizations face unprecedented pressures NEW MEMBERS and demands from increasing competition to Chamber New Member Business Directory.....32 heavier workloads and longer hours. Leaders in business and labor have recognized the RENEWING MEMBERS benefits of workplace programs designed to Renewing Member Business Directory............34 identify and intervene with personal problems that negatively affect performance. Howeverm RIBBON CUTTINGS EAP providers are not all the same and no New businesses in town..................................38 product is one size fits all..............................21 BUSINESS BRIEFS INTERVIEW Business Accolades and Achievements An Interview with Patrick Anderson, What’s happening with local businesses.........40 CEO of Anderson Economic Group On May 16th, the Naples Daily News and TRANSITIONS Greater Naples Chamber of Commerce Who’s who in the local business community....43 held a State of the Economy/Fiscal Stability panel. Mr. Anderson served as a panelist and EVENTS CALENDAR offered his insights on the economic situation Guide to upcoming Chamber Programs and Business Currents here in Collier County. He brought a unique Events........................................................44 A PUBLICATION OF THE GREATER NAPLES CHAMBER OF COMMERCE VISIT US ONLINE AT WWW.NAPLESCHAMBER.ORG I BUSINESS CURRENTS I APRIL 2010 The Greater Naples Chamber of Commerce thanks our Legacy Leaders for their support and dedication. Official Publication of The Greater Naples Chamber of Commerce Together, we are striving to make 2390 Tamiami Trail North, Suite 210, Naples, FL 34103 Fax 239-262-8374 ׀ Tel 239-262-6376 Collier County the best place in www.napleschamber.org America to live and work. PRESIDENT & CEO Michael V. Reagen EDITOR Marci-Nicole Seamples SALES Michele Klinowski Pat Port Kathy Swank DESIGN & PRODUCTION Marci-Nicole Seamples CONTRIBUTORS James Dallet Dr. Aurora Estevez Carolyn Rambosk Steve Rasnick Dr. Philip Regala Marci-Nicole Seamples editorial board Michael Wynn, Chair Jeffrey Allbritten Jonathan Fishbane John Fumagalli Michelle Gleeson Alan Korest Nancy Lascheid Teresa Morgenstern Edward Morton Rey Pezeshkan Stephanie Spell Susan Takacs LEGACY LEADERS Barron Collier Companies Collier Enterprises GATES Iberia Bank Kraft Construction Company Lutgert Insurance/The Lutgert Company/ Premier Properties NCH Healthcare Systems Physicians Regional Medical Center Titan Custom Homes BENEFACTORS Arthrex Cheffy Passidomo Cohen & Grigsby Grant, Fridkin, Pearson, Athan & Crown Hahn, Loeser & Parks, LLP Mutual of Omaha Bank Sunshine Ace Hardware CHAMBER STAFF Michael V. Reagen, President & CEO Brenda O’Connor, Sr. Vice President, Programs Martha Bibby, Vice President, Community Relations Michele Klinowski, Sr. Vice President, Hospitality Joan Larson, Controller For more information about the Legacy Marci Seamples, Vice President, Communications Lori Freiburg, Executive Assistant to the President Sandra Calad, International Community Manager Leader program, visit: Didem Guler, Public Services Coordinator Don Neer, New Member Services http://tinyurl.com/legacyleaders Pat Port, Account Executive Kathy Swank, Sr. Account Executive APRIL 00 I BUSINESS CURRENTS I VISIT US ONLINE AT WWW.NAPLESCHAMBER.ORG HEALTHCARE Do You Know What a Hospitalist Is? by Aurora Estevez, MD, MBA, FACOG hos•pi•tal•ist (hos-pi-tl-ist) – noun: a physician who specializes in treating hospitalized patients; a specialist in inpatient medicine (Dictionary.com) he term “hospitalist” was coined by Robert Wachter, MD and Lee Goldman, MD in a New TEngland Journal of Medicine article in 1996. Since then, hospitalist medicine has grown very quickly and currently there are approximately 15,000 practicing hospitalists in the US, making it one of the fastest growing physician specialties. Most hospitalists are internal medicine specialists. The traditional model where the primary care physician sees patients at the office and continues a patient’s care in the hospital has given way to separate physician groups providing outpatient and inpatient care. Most community-based general physicians no longer admit patients to the hospital. This function is now performed by hospitalists, who are present at the hospital all day and therefore can respond to test results quickly and be available for family consultations. By VISIT US ONLINE AT WWW.NAPLESCHAMBER.ORG I BUSINESS CURRENTS I APRIL 2010 CJ HUESTON, CHAIRWOMAN An experience Corporate Dimensions, Inc. KATIE SPROUL, CHAIR-ELECT Barron Collier Companies you won’t forget JEFF FRIDKIN, IMMED. PAST CHAIRMAN Grant, Fridkin, Pearson, Athan & Crown, P.A TODD GATES, VICE-CHAIR In a place GATES BUD HORNBECK, VICE-CHAIR you can’t imagine…. Lutgert Insurance JASON HUNTER KORN, VICE-CHAIR Cohen & Grigsby, P.C. JEANNE SEEwald, VICE-CHAIR Hahn Loeser & Parks, LLP Explore our landscape BILL SPINELLI, VICE-CHAIR Titan Custom Homes LOU VLASHO, VICE-CHAIR experience our culture Rimaco Corporation JAMES A. WARNKEN, VICE-CHAIR Markham, Norton, Mosteller, Wright & Co. P.A. learn our history MICHAEL WYNN, VICE-CHAIR Sunshine Ace Hardware MICHAEL REAGEN, PRESIDENT Greater Naples Chamber of Commerce JEFF ALLBRITTEN Edison State College BRUCE ANDERSON, ESQ. Roetzel & Andress LPA MICHELLE ARNOLD Collier County Government TOM BUCKLEY Naples Day Surgery DAVID CALL Fifth Third Bank R. SCOTT CAMERON Cameron Real Estate Services, Inc. MIKE CARRIGAN TIB Bank paTRICIA CASE Case Benefit Consultants CATHY CHRISTOPHER Inn on fifth BOB CORINA Collier Enterprises CHRIS DOYLE Naples Daily News JOHN FUMAGALLI Northern Trust DOTTIE GERRITY CEDAR HAMES Paradise Advertising MICHELE HARRISON John R. Wood ROY HEllwEGE Bank of Florida MURRAY HENDEL Collier County President’s Council CLARK HILL Hilton Naples & Towers JAMES HOPPENSTEADT Pelican Bay Foundation JOHN JOSEPH IACUONE Big Cypress The Children’s Hospital of Southwest Florida David KAKKURI Seminole indian Reservation Florida Gulf Coast University