S. S (For official use only) H Gjvernrrient of Pakistan Cabinet Secretariat - Managanent Services Division CONSULTANTS Mr.Muharnrad Afzal Mr .Mubarrmad Nacem ul Haq Mr.Ghularn Dastgir All Shah Mr.Ata ur Rahrran Lahore August 1989 Revised February 1990 ACKNOWLEIEMENTS Management Services Division gratefully acknowledges the cooperation extended by the officers and staff of all the ' agencies serving at the airports in carrying out this study. / 1*1 TABLE OF CONTENTS -- "-A - Sl.No. Subject Page No. Sumary of Findings & Reconmendations i-viii cHAPrEI-I 1. Introduction 1 I 2. Methodology I 1-2 3. Organisation of the Report 2 CHAPTER-Il 4. Islarnabad Airport - 3-5 5. Clearance Procedures 5 6. Interfiational Outgoing Passengers' 5-16 7. ihternational Incoming Passengers 16-19 CHAPTER-Ill 8. terminal Facilities 26 9. Lounges/Briefing Areas 20-22 10. Other Terminal Facilities 23-25 11. Suggestions for Irrprovement 26 CHAPTER-IV 12. Cargo Handlirg Facilities 27 13. Facilities at the Ccrnplex 27-28 14. Unaccompanied Baggage 28 15. Imports - 28-31 16. Exports 31-33 17. Proposals forIrnprovSent 33 CHAPTER-V is. Bahawalpur Airport 34-35 Salient Features 35-39 Findings . 39-40 Proposals for. improvanent 40-42 - Mnexes 43-64 Cctnrrents of the Agencies and Minutes of the Meeting 65-81 LIST OF ANNEXES -- ANNEX DESCRIPTION I-A Copy of the letter received from the Ministry of Defence for the study of Islamabad and Bahawalpur Airports Islamabad Airport Il-A List of equipmant available with ASF Il-B List of eqkiiprnent required by ASF Il-C Comparative position of vehicles available to and requifed by ASF 111-A Projections for passenger traffic at Islamabad airport till the year 2000 111-B - List of ecuipment available to TGS unit IV-A List of equiprient available for material handling in the cargo ccxnplex IV-B -No. of BDs filed during the period 1985-86 to February, 1989 IV-C Time taken for clearance of import cases IV-D Tima taken for submigsion of prior release cases IV-E List of prior release cases not submitted to • AFT.) by the parties till February, 1989 IV-F Destination-wise PTh cargo uplift capacity IV-G Projections for cargo growth till the year 2000 Bahawalpur Airport V-A Projections for passenger & cargo traffic V-B Design of watch towers SUMMARY OF FINDINGS AND RCNMENDATIONS The Study concerning Islamabad International. and Bhawa1pur Airports has been carried out in pursuance of a reference received. from the Ministry of Defence. The report aims at simplification of passenger and cargo handling procedures and improvetent of terminal facilities. Recomendations of the Study Team in respect of each of the Airports are presented in the ensuing paras. A. ISLANABAD INl'ERNATIONAL AIRPORT During the year 1987-88, a total number of 14,91,898 passengers enplaned/deplaned and 17,509 m.tons of cargo was loaded/unloaded at the Airj5ort. The annual traffic is expected to .4 'V grow @ 9.1% and 13% for passenger and cargo respectively. In.view of the uard trend of traffic, the government has prepared a plan to develop a new airport during the 8th five year plan. In the meantime, the existing facilities are required to be beef ed-up/ uNraded to handle the growing traffic load conveniently. TERNINAL BUIlDING The proposal to construct additional terminal building comprising international departure lounge requires reappraisal. The proposed capacity of the lounge i.e 750 passengers is insufficient for simultaneous handling of full load of two wide body aircrafts. Besides, provision of only one lounge in the new -11- terminal building would not resolve the space problem in other passenger lounges. To derive maximum benefit from the proposed expenditure and to develop terminal facilities to cater for passenger traffic upto the year 2000 ,the plans to construct new terminal building may be revised/modified to make provision for international arrival and danestic departure lounges; The existing terminal building may be used for handling international departure and domestic L arrival flights; The construdtion.of new terminal building may ot. be carpieted during the budget year 1989-90; and -- d In the new terminal building as well as in the existing one, facilities may be provided for simultaneous handling of two wide body aircrafts. Also adequate space may be allocated for facilities like Duty Free Shops, green channel, T & T etc. in the respective- lounges. - (Para 3.05 i-v) [sS.1SCtsflflsI 4. Presently, Custans staff e*arnines baggage of the passengers manually both in international departure and arrival lounges. Whole of the baggage is opened up and. searched. Manual examination consumes cosiderable time and causes inconvenience to the passengers. \ - Customs examination 'of baggage may be carried \ •out through the scanning machines. For this \ purpose, scanning machines may be installed in \ the customs area of international arrival and departure lounge. \ (Para 2.08) SECURITY MEASURES -t 5. Security checks are imperative, to ensure that no material which can be used for hijacking / sabotage is carried to the aircraft. Airport Secufity Force (ASF) uses various types of machines to examine hold/ hand baggage and undertakes by search of passengers. Some of the machines have outlived their utility. In view of the sensitive nature of the aviation industry and terrorist adtivities in the country, steps need to be taken to make the security measures effective. ASF may reassess life of all machines and equipxrcnt. Their life nay be based on the specific nature and working of the machines as well as the specifications indicated by the manufacturers; (Para 2.13-i) In order to ensure in-time availability of the replacement/new equipnént, lead time for the purchase action may be determined; (Para 2.13-fl) To improve the effectiveness of security system at the airport, additional equipment listed at Annex TI-B of the report may be purchased and installed; (Para 2.13-iv) Security towers on the pattern of Karachi Airport may be constructed on priority basis. Perimeter road may be improved. ?oded area inside the perimeter may be cleared in consultation with PM' authorities; (Para 2.14) I e) Plans for the recruitment of ASF personnel may be synchronised• w4h the plans for I constructing accarumdation facilities for them; (Para 2.15) -iv- A jeep for patrolling at the.apron and runway may be provided to ASF staff during the current financial year. Further, a policy for replacenent. of obsolete/outdated vehicles may be formulated; and .(Para 2.17) The following tray be displayed in Urdu as well as in English at appropriate places in the concourse hall and briefing areas:- Airport Manàganent requests the passengers not to move out' fran the customs hall and briefing areas for security reasons. - (Para 2.10) OPF COUNTER 6. Pakistan nationals serving overseas face inconvenience on account of their ignorance to fill in the errbarkation/ diserrbarkation card. Overseas Pakistanis Foundation (OPF) does operate a counter to assist the passengers to fill in the card. However, due to the isolated location of the counter the travellers cannot benefit! fran it adequately. - OPF counter may be located next to the airlinc - counters in the international briefing lounge. (Pra 2.21) IMMIGRATION CLEARANCE 7. Inrriigration clearance comprises two stages ,namely Special check and Irrrnigration check. The objective of these checks is to deter illegal inflow and outflow of passengers. The existing -. system is manual. Medium size queues emerge in front of the I- inwigration counters. A system of cctnputerised sçiecial check may be introduced at the airport. Technical assistance may be sought from agencies like Pakistan Cctnputer Bureau, Management Services Division or Pm; As a long term measure, data pertaining to inmigration may be mechanised on an integrated computer network. All checkposts may be able to share information from the central computer; (Para 2.25-i & ii) To control/minimise the chances of forgery, periodic meetings ancng irrinigration personnel and staff of the embassies and visa issuing authorities may be held; (Para 2.25-Hi) Imnigration agency at the airport may be provided two more roans within the existing. ¼ terminal building; (Para 2.25-iv) Prior to switching over to cmputerised systeth, ininigration staff nay be imparted necessary training to use/operate computer; and (Para 2.25-v) In order to facilitate sharing of urgent information ajiong various irrrnigration checkposts, the existing Non-STD telephone connection of the irwnigration agency may be converted into an STD one.• (Para 2.25-vi) rfli\' BAGGAGE HANDLING IN /ICUNGES 8. The airline is responsible for safe delivery of baggage to the passengers in the arrival lounges. As per existing procedure, the airline caxes into contact with the passengers in the international arrival lounges after the customs examination. The -vi - - tags get damaged in some cases; The chances of exchange / deliberate lifting of the baggage also increase. Many passengers are not aware about the procedure for declaring lost accompanied baggage on Form A. on the departure side, there is no system of accepting the baggage in advance. Airlines may have.a conspicuously displayed counter in the international arrival lounge to guide the passengers to declare their lost /mishandled baggage on Form A; and (Para 3.31-i & ii Flexible check-in may be practised at the airport. - (Para 3.05_vi)_j -4- COACHES FOR PASSENGERS 9. PTh provides •alrconditioned coaches for transporting the passengers from the lounges to the aircraft and back. During sumter, airconditioning is affected, due to non-availability of sheds for coaches. - At least one more cach may be provided to the 'IXS unit at the airport and sheds may also be constructed for the coaches. (Para 3.05-vu) CARGO HANDLING FACILITIES 10. A separate cargo canplex exists at the airport to facilitate import and export business.