DAIP Report 2018-19 Disability Access and Inclusion Plan: Minister’s Progress Report 2018-2019 Table of contents Message from the Minister for Disability Services .................................... 1 Introduction .................................................................................................. 2 Report format ....................................................................................................................... 3 The access and inclusion landscape in 2018-19 ................................................................. 4 DAIP Outcomes at a glance ........................................................................ 5 DAIP Progress Reports feature articles ..................................................... 6 Access and Inclusion Advisory Groups ................................................................................ 6 Shire of Collie ...................................................................................................................... 6 Perth Airport ......................................................................................................................... 7 Western Australian Museum ................................................................................................ 7 City of Rockingham .............................................................................................................. 7 City of Kalgoorlie-Boulder .................................................................................................... 7 South Metropolitan Health Service ...................................................................................... 8 City of Bunbury .................................................................................................................... 8 City of Melville ...................................................................................................................... 8 Socially Inclusive Communities ............................................................................................ 9 Most Accessible Community in Western Australia (MACWA) Awards ............................... 11 Outcome 1 achievements – Services ....................................................... 14 Shire of Augusta-Margaret River ....................................................................................... 14 Shire of Broome ................................................................................................................. 16 Town of Victoria Park ......................................................................................................... 16 Shire of Denmark ............................................................................................................... 17 Shire of Harvey .................................................................................................................. 18 Western Australian Museum .............................................................................................. 19 City of Fremantle ............................................................................................................... 20 City of Albany ..................................................................................................................... 20 Town of Cambridge ........................................................................................................... 21 City of Wanneroo ............................................................................................................... 23 Outcome 2 achievements – Facilities ...................................................... 25 Department of Biodiversity, Conservation and Attractions ................................................. 25 i DAIP Report 2018-19 Shire of Narrogin ................................................................................................................ 26 City of Belmont .................................................................................................................. 27 City of Armadale ................................................................................................................ 28 Shire of Augusta-Margaret River ....................................................................................... 30 City of Stirling ..................................................................................................................... 30 City of Fremantle ............................................................................................................... 31 Rottnest Island Authority .................................................................................................... 32 City of Mandurah ............................................................................................................... 32 Outcome 3 achievements – Information .................................................. 35 Town of Cambridge ........................................................................................................... 35 City of Melville .................................................................................................................... 35 City of Cockburn ................................................................................................................ 36 Department of Finance ...................................................................................................... 36 Central Regional TAFE ...................................................................................................... 37 South Metropolitan Health Service .................................................................................... 37 Department of Fire and Emergency Services .................................................................... 38 City of Fremantle ............................................................................................................... 39 City of Mandurah ............................................................................................................... 39 Outcome 4 achievements – Service quality ............................................. 42 Department of Education ................................................................................................... 42 City of Melville .................................................................................................................... 43 Shire of Lake Grace ........................................................................................................... 43 Outcome 5 – Complaints ........................................................................... 45 Main Roads ........................................................................................................................ 45 City of Armadale ................................................................................................................ 45 City of Mandurah ............................................................................................................... 45 Outcome 6 achievements – Consultation ................................................ 48 City of Stirling ..................................................................................................................... 48 Synergy .............................................................................................................................. 49 Mental Health Commission ................................................................................................ 49 Main Roads ........................................................................................................................ 50 Shire of Broome ................................................................................................................. 50 Shire of Narrogin ................................................................................................................ 50 Shire of Cue ....................................................................................................................... 50 City of Fremantle ............................................................................................................... 51 Western Australian Museum .............................................................................................. 51 ii DAIP Report 2018-19 Town of Victoria Park ......................................................................................................... 52 Outcome 7 achievements – Employment ................................................ 55 North Regional TAFE ......................................................................................................... 55 Department of Mines, Industry Regulation and Safety ....................................................... 57 Department of Training and Workforce Development ........................................................ 58 City of Greater Geraldton ................................................................................................... 58 Shire of Augusta-Margaret River ....................................................................................... 58 Town of Victoria Park ......................................................................................................... 59 City of Mandurah ............................................................................................................... 60 City of Bayswater 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