TABLE OF CONTENTS Requests by the Public 1 Provincial Compliance 3 Municipal Compliance 7 Appeals 17 Privacy Complaints 28 Personal Health Information Protection Act (PHIPA) 31 Requests by the Public There were 45,159 freedom of information (FOI) requests filed across Ontario in 2011, breaking the previous record of 38,903, which was set in 2010. Total FOI Requests Filed by Jurisdiction and Records Type Personal Information General Records Total Municipal 13,535 14,466 28,001 Provincial 5,221 11,937 17,158 Total 18,756 26,403 45,159 Total FOI Requests Completed by Jurisdiction and Records Type Personal Information General Records Total Municipal 13,042 14,114 27,156 Provincial 5,048 11,599 16,647 Total 18,090 25,713 43,803 Total FOI Requests Completed by Source and Jurisdiction Municipal Provincial Total Individual/Public 18,398 4,223 22,621 Business 7,304 11,170 18,474 Government (All Levels) 411 249 660 Other 376 283 659 Association/Group 274 334 608 Media 344 264 608 Academic/Researcher 48 123 171 Unknown 1 1 2 Total 27,156 16,647 43,803 Outcome of Requests by Jurisdiction* Municipal Provincial Total All information disclosed 8,028 4,286 12,314 Information disclosed in part 14,184 5,830 20,014 No information disclosed 4,069 5,005 9,074 Request withdrawn, abandoned or non-jurisdictional 1,033 1,548 2,581 Total 27,314 16,669 43,983 * Totals do not balance back to total requests completed because the counts in this table also include requests where no decision was issued due to the request being outside the institution’s jurisdiction. 2011 ACCESS AND PRIVACY STATISTICS 1 Requests by the Public Total Fees Collected and Waived by Municipal Provincial Total Jurisdiction Total Application Fees Collected $135,623.10 $ 83,040.00 $218,663.10 Total Additional Fees Collected $321,313.29 $454,350.38 $775,663.67 Total $456,936.39 $537,390.38 $994,326.77 Total Fees Waived $ 23,100.03 $ 13,280.70 $ 36,380.73 Average Cost of Municipal of Requests 2007 2008 2009 2010 2011 Personal Information $ 9.67 $ 8.82 $ 8.11 $ 8.01 $ 8.83 General Records $23.49 $23.54 $26.55 $25.68 $24.22 Average Cost of Provincial Requests 2007 2008 2009 2010 2011 Personal Information $10.54 $11.26 $ 9.47 $12.88 $11.35 General Records $50.54 $42.74 $39.66 $39.97 $41.39 2 INFORMATION AND PRIVACY COMMISSIONER, ONTARIO, CANADA Provincial Compliance Overall Provincial Compliance 30-day: 83.6% Extended: 90.0% Over 90 days: 3.7% Top 10 Provincial Institutions Extended Over Within 30 Days Compliance * 90 Days Requests Requests No. % % No. % Received Completed Ministry of the Environment 6,111 5,935 4,876 82.2 5,073 321 5.4 Ministry of Community Safety & Correctional Services 4,873 4,692 3,971 84.6 4,464 138 2.9 Ministry of Community & Social Services 1,338 1,264 999 79.0 1,010 26 2.1 Ministry of Labour 925 885 813 91.9 813 14 1.6 Archives of Ontario 474 446 382 85.7 439 3 0.7 Ministry of the Attorney General 442 411 384 93.4 393 6 1.5 LCBO 376 393 382 97.2 382 0 0.0 Ministry of Transportation 377 353 328 92.9 334 3 0.8 Landlord and Tenant Board 317 344 336 97.7 336 0 0.0 Ontario Lottery and Gaming Corporation 229 222 210 94.6 222 1 0.5 Response Rate Compliance (Provincial Institutions except Colleges & Universities) Extended Over Within 30 Days Compliance * 90 Days Requests Requests No. % % No. % Received Completed Ministry of the Environment 6,111 5,935 4,876 82.2 85.5 321 5.4 Ministry of Community Safety & Correctional Services 4,873 4,692 3,971 84.6 95.1 138 2.9 Ministry of Community & Social Services 1,338 1,264 999 79.0 79.9 26 2.1 Ministry of Labour 925 885 813 91.9 91.9 14 1.6 Archives of Ontario 474 446 382 85.7 98.4 3 0.7 Ministry of the Attorney General 442 411 384 93.4 95.6 6 1.5 LCBO 376 393 382 97.2 97.2 0 0.0 Ministry of Transportation 377 353 328 92.9 94.6 3 0.8 Landlord and Tenant Board 317 344 336 97.7 97.7 0 0.0 Ontario Lottery and Gaming Corporation 229 222 210 94.6 100.0 1 29.0 Ministry of Natural Resources 165 195 140 71.8 92.8 11 5.6 Ministry of Health and Long-Term Care 173 175 94 53.7 70.9 29 16.6 2011 ACCESS AND PRIVACY STATISTICS 3 Response Rate Compliance – Provincial Extended Over Within 30 Days Compliance * 90 Days Requests Requests No. % % No. % Received Completed Ministry of Training, Colleges and Universities 127 132 112 84.8 93.2 2 1.5 Ministry of Education 76 79 50 63.3 73.4 7 8.9 Ministry of Finance 85 77 60 77.9 85.7 1 1.3 Human Rights Tribunal of Ontario 76 76 74 97.4 100.0 0 0.0 Ministry of Government Services 78 76 55 72.4 94.7 1 1.3 Ministry of Revenue 48 54 49 90.7 96.3 1 1.9 Ministry of Children & Youth Services 56 53 50 94.3 94.3 0 0.0 Workplace Safety and Insurance Board 48 45 43 95.6 97.8 0 0.0 Metrolinx 38 40 33 82.5 90.0 2 5.0 Municipal Affairs and Housing 43 40 37 92.5 97.5 2 5.0 Ministry of Tourism 38 38 24 63.2 78.9 4 10.5 Ministry of Energy 36 37 20 54.1 62.2 4 10.8 Ministry of Northern Development and Mines 35 35 28 80.0 100.0 2 5.7 Ontario Infrastructure and Lands Corporation 26 26 10 38.5 100.0 0 0.0 Ontario Power Authority 26 26 3 11.5 88.5 11 42.3 Cabinet Office 26 24 20 83.3 100.0 0 0.0 Ontario Power Generation Inc. 23 24 11 45.8 100.0 2 8.3 Hydro One Inc. 20 20 11 55.0 100.0 3 15.0 Ministry of Economic Development and Trade 18 20 11 55.0 90.0 2 10.0 Ministry of Infrastructure 18 18 8 44.4 55.6 5 27.8 Ministry of Consumer Services 15 15 13 86.7 93.3 0 0.0 Ministry of Health Promotion and Sport 13 15 11 73.3 86.7 1 6.7 Ministry of Aboriginal Affairs 12 12 8 66.7 83.3 2 16.7 Ministry of Citizenship and Immigration 11 11 10 90.9 100.0 0 0.0 Legal Aid Ontario 10 10 9 90.0 90.0 0 0.0 Ministry of Research and Innovation 9 10 8 80.0 100.0 0 0.0 Agricorp 7 7 6 85.7 100.0 0 0.0 Ontario Agency for Health Protection and Promotion 6 6 6 100.0 100.0 0 0.0 Education Quality and Accountability Office 4 5 4 80.0 100.0 0 0.0 Ontario Energy Board 7 5 1 20.0 60.0 0 0.0 Ontario Labour Relations Board 5 5 5 100.0 100.0 0 0.0 Champlain Local Health Integration Network 4 4 2 50.0 50.0 1 25.0 eHealth Ontario 6 4 4 100.0 100.0 0 0.0 Ottawa Convention Centre 4 4 1 25.0 100.0 1 25.0 The Niagara Parks Commission 4 4 4 100.0 100.0 0 0.0 Trillium Gift of Life Network 4 4 4 100.0 100.0 0 0.0 Cancer Care Ontario 3 3 2 66.7 100.0 0 0.0 Ministry of Intergovernmental Affairs 3 3 3 100.0 100.0 0 0.0 4 INFORMATION AND PRIVACY COMMISSIONER, ONTARIO, CANADA Response Rate Compliance – Provincial Extended Over Within 30 Days Compliance * 90 Days Requests Requests No. % % No. % Received Completed Ontario Northland Transportation Commission 3 3 3 100.0 100.0 0 0.0 Ontario Senior’s Secretariat 2 2 2 100.0 100.0 0 0.0 Mississauga Halton Local Health Integrated Network 1 1 0 0.0 0.0 0 0.0 London Health Sciences Centre 0 0 0 0.0 0.0 0 0.0 St. Joseph’s Health Care London 0 0 0 0.0 0.0 0 0.0 Total 16,879 16,393 13,735 83.8 90.0 606 3.7 * Including Notice of Extension, section 27(1) and Notice to Affected Persons, section 28(1). Such notices are used in circumstances where, for example, there is a need to search through a large number of records or consult with one or more people outside the organization. Response Rate Compliance (Colleges and Universities) Extended Within 30 Days Compliance * Over 90 Days Requests Requests No. % % No. % Received Completed University of Ottawa 78 63 41 65.1 96.8 6 9.5 Ryerson University 35 35 30 85.7 100.0 2 5.7 University of Toronto 32 30 29 96.7 100.0 0 0.0 The Fanshawe College of Applied Arts and Technology 16 16 15 93.8 100.0 0 0.0 Queen’s University 17 15 13 86.7 100.0 1 6.7 York University 15 14 14 100.0 100.0 0 0.0 Algonquin College 12 9 3 33.3 44.4 0 0.0 McMaster University 7 8 2 25.0 50.0 1 12.5 University of Western Ontario 9 8 6 75.0 100.0 0 0.0 Laurentian University 6 7 4 57.1 100.0 1 14.3 University of Guelph 6 5 1 20.0 100.0 1 20.0 University of Waterloo 5 5 2 40.0 100.0 0 0.0 Brock University 1 4 0 0.0 25.0 0 0.0 Loyalist College of Applied Arts and Technology 4 4 2 50.0 100.0 1 25.0 Northern College 4 4 4 100.0 100.0 0 0.0 The Conestoga College Institute of Technology and Advanced Learning 6 4 4 100.0 100.0 0 0.0 Cambrian College of Applied Arts and Technology 3 3 1 33.3 33.3 0 0.0 Georgian College of Applied Arts & Technology 0 3 2 66.7 100.0 0 0.0 St.