Get fitness tips, wellness ideas, and more! Connect with us: HEALTH BEHAVIORAL Checklist: Take medications as directed. If you or someone you know can benefit from Attend all outpatient treatment CDPHP behavioral health case management appointments. services, call 1-888-94-CDPHP(23747). Participate in CDPHP case management CONTACT Lifeline is available to programs. CDPHP members as an after-hours telephone crisis/support service. Call CDPHP for support as needed. Call 1-855-293-0785 after hours PROGRAM MANAGEMENT CASE (6 p.m. to 8 a.m., or any time CDPHP network providers are required to ensure that weekends or holidays) to speak members have access to care within the following with a mental health professional standards*: at CONTACT Lifeline. f Emergency – immediate access (may be referred to the ER) f Care for non-life threatening emergency – within six hours (may be referred to urgent care or the ER) f Urgent appointment – within 48 hours f Non-urgent, new patient initial visit for routine appointments – within 10 business days f Routine follow-up care for an established patient – within 20 business days f Mental health or substance use disorder outpatient appointment – within seven days of inpatient discharge f After-hours access – telephone response within Capital District Physicians’ Health Plan, Inc. one hour Capital District Physicians’ Healthcare Network, Inc. CDPHP Universal Benefits,® Inc. * If you are having difficulty locating a provider within 500 Patroon Creek Boulevard, Albany, NY 12206-1057­­ these standards, please notify our access center so we 1-888-94-CDPHP(23747) can provide you with timely access to care by directing www.cdphp.com you to other providers. 18-7346 | 0318 Caring for those who need it most If you are a member of CDPHP®, you Consider using the CDPHP behavioral health case Questions and Answers should know about our behavioral management program if you are dealing with behavioral health problems. Q: Who pays for these services? health case management program. A: Case management services are provided at no Here is an overview of the services we provide: The CDPHP behavioral health case management additional cost as part of your behavioral health program is designed to help our members who have f Helping you access CDPHP behavioral health benefit. complex behavioral health problems. Assistance providers of care. is available for our members who are coping with Q: Do my records remain confidential? mental health issues, a new diagnosis, a substance f Assessment to determine appropriate services A: Yes, CDPHP protects your rights to privacy at use disorder, or an acute, short-term problem. CDPHP and resources. all times. We will share information about you and behavioral health case managers are there to ease the f Education on behavioral health diagnoses. your mental health condition only as you direct, pressure and confusion. f Assistance with medication management and releasing it only after we have obtained your Regular support calls can make it easier to live pharmacy benefits. written consent. with a behavioral health problem, helping you to f Developing individualized treatment plans to understand your condition and learn to manage it. Q: How do I access this program? improve overall well-being. Coping with behavioral health problems can be less A: You, your practitioner, or a designee may overwhelming when support and education are just a f Interventions to decrease readmission to contact the CDPHP behavioral health case telephone call away. inpatient care. management department directly by calling 1-888-94-CDPHP(23747) to speak with a We have case managers who will work with you and f Care plan monitoring. behavioral health case manager. your behavioral health provider. They can help you f Assistance in finding community and government deal with issues that arise and refer you to programs programs that can help you. and services that may make your life easier. f Identifying local support groups, caregiver Population health and wellness requires coordination resources, and respite care. of care between all providers, medical and behavioral. PEACE f Connections to other benefits and services With your consent, we can coordinate your needs with available to you. OF MIND your primary care physician to ensure you have the support you need. You may be eligible for additional f Referral to opioid treatment programs. services through Health and Recovery Plans (HARPs). .