Transit Development Plan FY 2019 – FY 2028 Transit Development Plan September 2018 Last Updated: November 8, 2019 Note: JAUNT intends to update this document in January of 2020 to more closely align withTransit upcoming Development operating Plan changes | 1 and capital improvement projects for FY2021 Transit Development Plan FY 2019 – FY 2028 Page Intentionally Left Blank ii | Transit Development Plan Transit Development Plan FY 2019 – FY 2028 Contents Executive Summary ..................................................................................................................................................... 3 Key Findings and Recommendations ................................................................................................................................................... 3 1 Overview of the Transit System ...................................................................................................................... 1-3 1.1 History ................................................................................................................................................................................................ 1-3 1.2 Governance .......................................................................................................................................................................................... 1-4 1.3 Organizational Structure ............................................................................................................................................................. 1-5 1.4 Services Provided and Areas Served ....................................................................................................................................... 1-7 1.4.1 Human Service Agency Transportation ........................................................................................................... 1-12 1.4.2 Bus Stops and Shelters ........................................................................................................................................... 1-12 1.4.3 Park and Ride Facilities .......................................................................................................................................... 1-13 1.5 Fare structure ................................................................................................................................................................................ 1-13 1.6 Fleet .................................................................................................................................................................................................. 1-16 1.7 Existing facilities ........................................................................................................................................................................... 1-16 1.8 Transit Security program .......................................................................................................................................................... 1-17 1.9 Intelligent Transportation System (ITS) Program ........................................................................................................... 1-18 1.10 Data Collection, Ridership and Reporting Methodology ............................................................................................ 1-18 1.11 Coordination with other Transportation Service Providers ........................................................................................ 1-18 1.12 Public Outreach ............................................................................................................................................................................ 1-19 2 Goals, Objectives and Service Design Standards ........................................................................................... 2-23 2.1 JAUNT Vision and Mission ....................................................................................................................................................... 2-23 2.2 Goals and Objectives ................................................................................................................................................................. 2-23 2.2.1 GOAL #1 – Promote Safety First ......................................................................................................................... 2-23 2.2.2 GOAL #2 – Improve Transit Quality of Service ............................................................................................. 2-24 2.2.3 GOAL #3 – Improve Community Contact. ...................................................................................................... 2-26 2.2.4 GOAL #4 – Improve Financial Efficiency. ......................................................................................................... 2-28 2.2.5 GOAL #5 – Improve Employee Experience. ................................................................................................... 2-28 2.2.6 GOAL #6 – Contribute to Regional Sustainability. ...................................................................................... 2-29 2.2.7 GOAL #7 – Improve Coordination with Regional Transportation, Land Use, and Economic Development Activities .......................................................................................................................................... 2-29 2.3 Previous Goals and Objectives ............................................................................................................................................... 2-30 2.4 Alignment with Regional Goals/Regulations (State, Federal) .................................................................................... 2-30 2.5 Service Design Standards ......................................................................................................................................................... 2-33 2.5.1 Trip Travel Time (Modified) .................................................................................................................................. 2-34 2.5.2 Load Factor (New) .................................................................................................................................................... 2-34 2.5.3 Dependability (Modified) ...................................................................................................................................... 2-34 2.5.4 Passengers Per Revenue Hour (Modified) ...................................................................................................... 2-35 Transit Development Plan | iii Transit Development Plan FY 2019 – FY 2028 3 Service and System Evaluation ..................................................................................................................... 3-39 3.1 Snap-Shot Analysis ..................................................................................................................................................................... 3-39 3.1.1 JAUNT Service Area ................................................................................................................................................. 3-39 3.1.2 Annual Revenue Trips ............................................................................................................................................. 3-40 3.1.4 Revenue Hours .......................................................................................................................................................... 3-41 3.1.5 Revenue Miles ........................................................................................................................................................... 3-42 3.1.6 Operating Costs ........................................................................................................................................................ 3-42 3.1.7 Passengers per Revenue Hour ............................................................................................................................ 3-44 3.1.8 Passengers per Revenue Mile ............................................................................................................................. 3-44 3.1.9 Net Cost per Passenger ......................................................................................................................................... 3-44 3.1.10 On-Time Performance ............................................................................................................................................ 3-45 3.1.11 Average Trip Length ................................................................................................................................................ 3-45 3.1.12 Temporal Distribution ............................................................................................................................................ 3-45 3.1.13 Geographic Distribution ........................................................................................................................................ 3-48 3.2 Trend Analysis ............................................................................................................................................................................... 3-52 3.2.1 Service Productivity ................................................................................................................................................. 3-52 3.2.2 Cost Efficiency ...........................................................................................................................................................