SUPERman…SUPERwoman…SUPERvisor ~The Ultimate SUPERHERO~ Facilitated By: Heather Recchia, M.Ed Alger Studstill, Jr., MBA #DCFSuperheroes #IWearACape Agenda • Introductions • Ice-Breaker • Part 1 • Superhero Activity • Part 2 • Q&A INTRODUCTIONS Heather Recchia, M.Ed AKA “Agent Fabulous” Alger M. Studstill, Jr., MBA ICE-BREAKER https://youtu.be/6LLr1EC3UPI PART 1 SUPER Consults • Review the case (priors, criminal history, and PDA) prior to completing consult • Allow the CPI to lead the conversation, but don’t allow for long tangents (TACT advice) • Plan for day 3 or day 4 for completing consults to avoid time crunch on day 5 • Utilize Seniors to complete follow-up consults on day 30/45, as well as, Present Danger Safety Plans SUPER Time Management • We suggest that investigators have cut-out time…why shouldn’t supervisors • Utilize Outlook calendar functions and consider having a team calendar so that everyone can put key things on calendar and know what time staff aren’t available • Good old fashion “to do” lists still work • What personal life?? SUPER Data Management • FFA Drill Down Report and Critical Activity Report • Develop Seniors to be able to know how to run reports and analyze the data • What reports do you use? • Any reports that you wish were available? **SUPERHERO ACTIVITY** PART 2: LEADERSHIP LESSONS FROM THE AVENGERS The Avengers (team members) are mighty, incredible, and invincible. They can handle themselves solo pretty well. They all have huge personalities (which can destroy your team if you let them get out of control). Nick Fury understands all of these dynamics of his team and he manages them masterfully. And every member of the team eventually figures out how to be an outstanding team member (even Iron Man). • Nick Fury understands the strengths and weaknesses of his team members. He celebrates those skills, quirks, and 1. Let them be Individuals capabilities. Instead of asking everyone to do things his way, he provides broad guidance on what needs done (in some cases letting the team members decide what needs done and giving them the freedom to operate). He doesn’t ask anyone (other than Captain America) to put on a uniform and be a good soldier (and Cap does that because it’s who he truly is). • Let your people be themselves. They’ll give you a lot more than if you try to get them to conform to some arbitrary standards because you’re not comfortable with the chaos and unpredictability. • It wasn’t enough for Nick Fury to say “Loki and the Chitauri are bad. Go beat 2. Unite your team around them.” Nope. The members of the a Goal Avengers knew that doing good was a good idea but their hearts weren’t in it. Each of them had their own agenda. Only when Agent Coulson was killed does the team unite around fighting Loki. Why…Because things got personal. The goal of defeating Loki hit home for the team. They understood, at a personal level what would happen if they didn’t. • Do you truly care about them on a personal level? Have you rallied not their minds but their hearts around that measure of success? If not, get cracking. • All of Nick Fury’s stars had amazing powers and had been through their share 3. Trust in their Judgment of scrapes before. He deliberately & Abilities brought together a volatile group of individuals with incredible abilities and unleashed them on a colossal problem. He didn’t give them directions or plans. He didn’t give them rules of engagement. He simply knew what they were capable of, what their intentions were, and the strength of character and values underlying their powers. Launching a force like that required the ultimate in trust in their abilities and intentions. • Do they trust you? Are you confident in your team members’ abilities? If not, understand the source of your discomfort and get it resolved fast if you want to get the best out of them. • There was no way everyone on the team would see eye to eye with each other or Fury himself (especially since 4. Expect Conflict Fury only has one eye LOL). Everyone had a different view of the problem, the solution, and how to work together. It wasn’t all peaches and cream when the team discussed how to work together. Remember the scene where Dr. Banner picks up the scepter and everyone is arguing? Yeah. THAT is going to happen on your team. Expecting everyone to get along and sing kumbaya is a pipe dream. • Do you welcome conflict on your team or do you try to eliminate it? Do you not only tolerate but encourage dissent or do you want everyone to fall in line? If you do the latter and your high performers will seek other opportunities. • When there is conflict, you can’t play mediator. Sometimes you need to let the 5. Let them hash out their inevitable slug-fest happen. How own differences awesome was it when Iron Man and Thor were beating the hell out of each other and then Captain America joined the fray? That was one of the battles for all time. Once the arguing/pummeling was over, though, the three of them saw they all had a common enemy and their powers were best exercised elsewhere. • Do you coddle your team and negotiate the peace? If you mediate too much, all you’re doing is pushing that conflict below the surface where it’ll turn into other dysfunctional passive-aggressive behaviors. It will clear the air and help them achieve a shared understanding of direction. • Perhaps Nick Fury’s greatest line in the movie is when higher headquarters (the World Security Council) makes a decision 6. Cover their backs to nuke New York to defeat Loki and his army. Fury says “I recognize the council has made a decision, but given that it’s a stupid-assed decision, I’ve elected to ignore it.” He was backing the Avengers and their ability to win the day. He stood up for his team and protected them from undue interference. • FYI…please don’t tell your staff that the Secretary, your RMD, or Ops Manager made a stupid decision!! Do you stand up for and protect your team? If your team knows you’ve got their back and are giving them the freedom to operate, they’ll run through brick walls for you (and in the Hulk’s case, he’ll do that literally). In the end, leading a high-performing team full of superheroes is an incredibly rewarding, challenging, and frustrating role to play. They’ll amaze you with their abilities. They’ll test your patience and intestinal fortitude. They’ll sometimes put your entire career at risk. That said, if you lead them well, they just might save the world AND YOU WILL INDEED BE A SUPERVISOR!!!!!! Avengers Assemble!!! https://youtu.be/jfKN0a76f14 .