MUNIWASH - MUNICIPAL WASH ACTIVITY USAID WEST AFRICA MUNICIPAL WATER, SANITATION, AND HYGIENE (MUNIWASH) YEAR 2 QUARTERLY REPORT 2 JANUARY–MARCH 2021 APRIL 10, 2021 This report is made possible by the support of the American People through the United States Agency for International Development (USAID). The contents of this report are the sole responsibility of Tetra Tech and do not necessarily reflect the views of USAID or the United States government. This publication was produced for review by the United States Agency for International Development by Tetra Tech, through USAID Contract No. 72062419F00001, USAID/West Africa Municipal Water, Sanitation, and Hygiene, a Task Order under the Making Cities Work Indefinite Delivery, Indefinite Quantity (IDIQ) contract (USAID Contract # AID- OAA-I-14-00059). This report was prepared by: Tetra Tech 159 Bank Street, Suite 300 Burlington, Vermont 05401 USA Telephone: (802) 495-0282 Fax: (802) 658-4247 Email: [email protected] Tetra Tech Contacts: Safaa Fakorede, Chief of Party [email protected] Zachary Borrenpohl, Project Manager [email protected] Kelsey Dudziak, Deputy Project Manager [email protected] Tetra Tech 159 Bank Street, Suite 300, Burlington, VT 05401 Tel: 802 452-0282, Fax 802 658-4247 TABLE OF CONTENTS TABLE OF CONTENTS ................................................................................................... I ACRONYMS AND ABBREVIATIONS .......................................................................... III 1 PROJECT OVERVIEW .............................................................................................. 1 2 EXECUTIVE SUMMARY .......................................................................................... 2 KEY ACHIEVEMENTS ........................................................................................................................... 2 3 ACTIVITIES AND ACCOMPLISHMENTS ............................................................. 4 SELECTION, FEASIBILITY STUDIES, AND PRE-IR ACTIVITIES ........................................................... 4 Task 0.2: Prepare Feasibility Studies: Benin and Côte d’Ivoire .................................. 4 Task 0.3: Negotiate Memoranda of Understanding...................................................... 7 Task 0.4: Grants Under Contract (GUC) ...................................................................... 8 Task 5.3: Gender Analysis and Strategy .......................................................................... 8 Task 5.5: Environmental Considerations and Construction Risk Management ..... 9 SERVICE AREA 1: FINANCIAL SUSTAINABILITY AND PRIVATE SECTOR INVESTMENT (IR1: INCREASED FINANCIAL SUSTAINABILITY OF AND PRIVATE SECTOR INVESTMENT IN WATER AND SANITATION UTILITIES/SERVICE PROVIDERS) ........................................................................ 9 Task 1.1: Assess Financial Performance and Business Models ................................... 9 Task 1.5: Facilitate Increased Investment in WASH Services .................................... 9 Task 1.7: Expand Service Provider and Customer Access to Financial Products10 SERVICE AREA 2: OPERATIONAL RELIABILITY (IR2: IMPROVED OPERATIONAL RELIABILITY OF WATER AND SANITATION UTILITIES AND SERVICE PROVIDERS) ......................................... 10 Task 2.1: Conduct Market Mapping and Customer Satisfaction Reviews ............. 10 Task 2.2: Improve service provider business processes ........................................... 10 Task 2.3. Improve service delivery and quality of customer service ...................... 11 Task 2.4: Expand and Diversify Pro-Poor Services ..................................................... 11 Task 2.5: Improve Enabling Business Operating Environment ................................. 12 SERVICE AREA 3: MUNICIPAL GOVERNANCE AND MANAGEMENT (IR3: ENHANCED WATER AND SANITATION SECTOR GOVERNANCE AND MANAGEMENT CAPACITY AT THE MUNICIPAL LEVEL) ............................................................................................................................ 12 Task 3.1: Implement Municipal WASH ISI .................................................................... 12 Task 3.6: Increase Civil Society Engagement in WASH Service Delivery ............. 15 Task 3.7: Conduct Social Audits of WASH Services ................................................. 17 Task 3.8: Clarify and Strengthen the WASH Regulatory Framework ................... 18 SERVICE AREA 4: REGIONAL LEARNING AND KNOWLEDGE SHARING (IR4: INCREASED REGIONAL LEARNING AND KNOWLEDGE SHARING TO REPLICATE SUCCESSFUL APPROACHES) ................................................................................................................................... 18 Task 4.1: Establish a Learning Agenda and Communities of Practice .................... 18 Task 4.2: Collect and Document Lessons Learned .................................................... 19 Task 4.3: Document and Disseminate Investment Opportunities .......................... 20 Task 4.4: Develop and Implement Communication and Outreach Strategy ........ 20 Task 4.5: Provide Opportunities for Formal Learning ............................................... 22 Task 4.6: Facilitate Peer-to-Peer Learning .................................................................... 23 4 MONITORING, EVALUATION, AND LEARNING............................................. 25 THE HOUSEHOLD SURVEY PROCESS ............................................................................................... 25 Logistical preparation of the household survey and training ................................... 25 USAID WEST AFRICA MUNICIPAL WASH: YEAR 2, QUARTERLY REPORT 2 (JAN–MAR 2021) i Household survey data collection process ................................................................... 26 Supervision and data quality assurance .......................................................................... 26 Staff training on data collection tools for indicators .................................................. 26 PERFORMANCE OF INDICATORS ..................................................................................................... 27 5 PROJECT STAFFING, MANAGEMENT, AND ADMINISTRATION ................ 30 PERSONNEL ........................................................................................................................................ 30 REGULAR REPORTING AND SUMMARY OF Q1Y2 CONTRACT DELIVERABLE .......................... 30 MANAGEMENT AND ADMINISTRATIVE ISSUES .............................................................................. 31 Adaption of the Activity .................................................................................................... 31 Modifications and Amendments ...................................................................................... 31 6 CHALLENGES AND OPPORTUNITIES .............................................................. 32 CHALLENGES ..................................................................................................................................... 32 OPPORTUNITIES ................................................................................................................................ 33 7 COLLABORATION WITH NATIONAL GOVERNMENT, OTHER DONOR PROJECTS, OR OTHER USAID PROJECTS ........................................................ 35 LINKS WITH RELEVANT GOVERNMENT MINISTRIES ..................................................................... 35 LINKS WITH OTHER DONOR AGENCIES ....................................................................................... 36 LINKS WITH OTHER USAID PROJECTS ......................................................................................... 37 8 WORK PLAN FOR NEXT QUARTER (Y2Q3) .................................................... 38 9 MUNIWASH FINANCIAL REPORT ..................................................................... 43 ANNEX A: KEY ACTIVITIES ACCOMPLISHED DURING THE QUARTER .......... 44 ANNEX B: PHOTOGRAPHS OF ACTIVITIES DURING THE REPORTING PERIOD ..................................................................................................................... 46 USAID WEST AFRICA MUNICIPAL WASH: YEAR 2, QUARTERLY REPORT 2 (JAN–MAR 2021) ii ACRONYMS AND ABBREVIATIONS ABEE Association Béninoise Eau et Electricité ACEP Association des Consommateurs d’Eau Potable ACCI Fédération des Associations des Consommateurs de Côte d’Ivoire ACSRN Association des Consommateurs Solidaires de la Région du Nawa AfWASA African Water and Sanitation Association ALCRER Association de Lutte Contre le Racisme, l'Ethnocentrisme et le Régionalisme APA Association des Puisatiers d’Abengourou APIEx Agence de Promotion des Investissements et des Exportations ANAEPMR Agence Nationale d’Approvisionnement en Eau Potable en Milieu Rural ANCB Association Nationale des Communes du Benin AUAEAN Association des Usagers et Acteurs de l'Eau et de l'Assainissement de Nokoué AWP Annual Work Plan BPCI Banque Populaire de Côte d’Ivoire CANEA Cadre des Acteurs Non Etatiques du secteur Eau et Assainissement CGECI Confédération Générale des Entreprises de Côte d’Ivoire CONAFIL Commission Nationale des Finances Locales COP Chief of Party COR Contracting Officer’s Representative Contracting Officer’s Representative CPC Cellule de Participation Citoyenne CSO Civil Society Organization DAR Direction de l’Assainissement Rural DAUD Direction de l’Assainissement Urbain and du Drainage DAVU Direction de l’Assainissement