Bureau of Justice Assistance National Institute of Justice Office of Justice Programs U.S. Department of Justice NIJ The Research, Development, and Evaluation Agency of the U.S. Department of Justice Standard Functional Specifications for Law Enforcement Computer Aided Dispatch (CAD) Systems Developed by the Law Enforcement Information Technology Standards Council (LEITSC) Standard Functional Specifications for Law Enforcement Computer Aided Dispatch (CAD) Systems Developed by the Law Enforcement Information Technology Standards Council (LEITSC) Standard Functional Specifications for Law Enforcement Computer Aided Dispatch (CAD) Systems This document was prepared with the guidance, leadership, and funding of the Bureau of Justice Assistance, Office of Justice Programs, U.S. Department of Justice, in collaboration with the Law Enforcement Information Technology Standards Council. This project was supported by Grant No. 2003-MU-BX-0068, awarded by the Bureau of Justice Assistance. Standard Functional Specifications for Law Enforcement Computer Aided Dispatch (CAD) Systems Acknowledgements LEITSC Governance LEITSC Functional Standards Committee Larry Boyd, Chairman Joe Cassa Chief of Police Bureau Commander Irving (TX) Police Department Wheat Ridge (CO) Police Department Police Executive Research Forum (PERF) Mitchell Ray Davis, III Joe Akers Chief of Police LEITSC Staff Liaison Dixmoor (IL) Police Department National Organization of Black Law Enforcement Executives (NOBLE) Debbie Fox Information Technology Administrator Terry Chowanec Louisville (KY) Metro Police Department LEITSC Staff Liaison PERF Michael Haslip Chief of Police Ted Kamatchus, Vice Chair City of Blaine (WA) Police Department Sheriff Marshall County (IA) Sheriff’s Office Linda Hill National Sheriffs’ Association (NSA) Consultant IJIS Institute Mark Marshall Chief of Police J. B. Hopkins Smithfield (VA) Police Department Division Commander/Jail Administrator International Association of Chiefs of Police Story County (IA) Sheriff’s Office (IACP) Dina Jones Morris Roberson CAD Manager U.S. Postal Service (Retired) Story County (IA) Sheriff’s Office NOBLE Bruce Kelling Heather Ruzbasan Bask Enterprises, LLC LEITSC Project Manager Managing Principal G. Matthew Snyder Daniel Murray LEITSC Staff Liaison IT Management Section Commander IACP Arlington County (VA) Police Department Fred Wilson LEITSC Staff Liaison NSA Standard Functional Specifications for Law Enforcement Computer Aided Dispatch (CAD) Systems Beverly Muse J. Patrick McCreary Technology Manager Associate Deputy Director City of Chattanooga (TN) Bureau of Justice Assistance Office of Justice Programs Morris Roberson U.S. Department of Justice Postal Inspector (Retired) U.S. Postal Service Harlin McEwen Chief of Police (Retired) Jim Slater Ithaca (NY) Police Department Chief Information Officer Massachusetts Executive Office of Public Safety David Mulholland Lieutenant Mark Steigemeier U.S. Park Police Vice President IACP Motorola Jennifer Zeunik Darrell True Former LEITSC Project Manager (2002–2005) IT Administrator IACP Wrentham (MA) Police Department Gary Vest Project Manager Chief of Police Heather Ruzbasan Powell (OH) Police Department LEITSC International Association of Chiefs of Police Paul Wormeli 515 North Washington Street Executive Director Alexandria, VA 22314 IJIS Institute (703) 836-6767, ext. 275 [email protected] Advisors and Other Program Contacts www.leitsc.org William Cade, Jr. Special Thanks to Our Partners Director, 911 Services and Communications Operations Center Association of Public Safety Communications Officials Joe Estey Chief of Police Hartford (VT) Police Department Former LEITSC Governance Member IJISwww.ijis.or Instituteg IACP Joe Heaps Communications Technology Portfolio Manager National Institute of Justice This document is the result of an extraordinary Office of Justice Programs collaboration between many justice practitioners and U.S. Department of Justice industry experts. Thank you all for your commitment, time, energy, and patience. Dustin Koonce Policy Advisor Bureau of Justice Assistance Office of Justice Programs U.S. Department of Justice v Standard Functional Specifications for Law Enforcement Computer Aided Dispatch (CAD) Systems Table of Contents Acknowledgements ............................................................................................................................................................ iii Table of Contents ................................................................................................................................................................ v Executive Summary: CAD ............................................................................................................................................... vii Business Function: Law Enforcement Dispatch ............................................................................................................. 1 1.1 Description: ..................................................................................................................................................................... 1 1.2 Use Case Diagram .......................................................................................................................................................... 1 1.3 Use Case Specification: Call Taking ............................................................................................................................... 1 1.4 Use Case Specification: Dispatch Decision Support ...................................................................................................... 6 1.5 Use Case Specification: BOLO ...................................................................................................................................... 7 1.6 Use Case Specification: Dispatch Units ......................................................................................................................... 7 1.7 Use Case Specification: Unit Status Management ....................................................................................................... 10 1.8 Use Case Specification: Call Management .................................................................................................................. 12 1.9 Use Case Specification: Supplemental Resources Tracking........................................................................................ 14 1.10 Use Case Specification: Call Disposition.................................................................................................................... 15 Business Function: CAD System Administration ......................................................................................................... 17 2.1 Description: ................................................................................................................................................................... 17 2.2 Use Case Diagram ........................................................................................................................................................ 17 2.3 Use Case Specification: Geofile Maintenance ............................................................................................................. 17 2.4 Use Case Specification: Security ................................................................................................................................. 17 2.5 Use Case Specification: Logging.................................................................................................................................. 18 2.6 Use Case Specification: Configuration ......................................................................................................................... 18 2.7 Use Case Specification: Table Maintenance ................................................................................................................ 19 2.8 Use Case Specification: Communication Center Relocation........................................................................................ 19 2.9 Use Case Specification: CAD Catch-Up....................................................................................................................... 19 Business Function: Support Services............................................................................................................................ 21 3.1 Description: ................................................................................................................................................................... 21 3.2 Use Case Diagram ........................................................................................................................................................ 21 3.3 Use Case Specification: BOLO .................................................................................................................................... 21 3.4 Use Case Specification: Emergency Operations Center .............................................................................................. 22 Business Function: Call Management and Management Reporting ........................................................................... 23 4.1 Description: ................................................................................................................................................................... 23 4.2 Use Case Diagram .......................................................................................................................................................