Corporate Overview Creating Business Advantage 14 April 2013 • The power of the group • Our achievements • Quick facts • African regulatory environment • Portfolio of offerings Agenda • Creating value in Africa • African strategy The power of the Group Regional 100% communications business Long distance and 100% international comms business Managed ICT infrastructure 100% 54.2% Application integration business Wholly-owned subsidiary of the NTT Group • Ranked the 29th in Global Fortune 500 66.6% Mobile communication • The largest telecommunications company in Asia business • The second largest in the world (in revenue) © Copyright 2010 Internet Solutions 14 April 2013 3 Dimension Data Europe Asia • 2011 global revenues of • Employees: 2,217 • Employees: 2,045 • Offices: 32 in 10 countries • Offices: 38 in 13 countries US$5.8 billion • Certifications: 2,777 • Certifications: 3,062 • ISO 9001: 2 sites • ISO 9001: 2 sites • ISO 14001: 4 sites • ISO 20000-1: 1 site • ISO 27001: 1 site • ISO 27001: 3 sites • Client-centric, services focused business Australia Americas • Employees: 2,058 • Employees: 1,323 • Offices: 18 in 5 • 78% of Global Fortune • Offices: 17 in 5 countries states/territories • Certifications: 1,150 • Certifications: 1,930 Middle East and Africa 100 and 59% of Global • ISO 27001: 1 site (Global • ISO 9001: 2 sites • Employees: 6.878 Service Centre) • ISO 14001: 3 sites • Offices: 44 in 14 countries Fortune 500 are • ISO 27001: 3 sites (additional 8 countries with Plessey presence) Dimension Data clients • Certifications: 3,348 • ISO 9001: 2 sites • ISO 14001: 2 sites • Extensive experience in emerging markets Over 6 000 clients across all industry sectors, including • 14,000+ employees with financial services, telecommunications, healthcare, operations in 51 manufacturing, government and education countries across 5 regions © Copyright 2010 Internet Solutions 14 April 2013 4 Our achievements » Founded » 1st security business: Trusted Security Networks » IP VPN Services » 1st 45Mbps T3 International link to US » MPLS VPN launch » Launch SA’s first Unified Messaging Solution » Cisco Powered Network Certification: Managed Security Services - first outside US » 200+ Mbps international bandwidth » Launched VoIS » Launch Broadband services » Awarded i-ECS and i-ECNS license » Partners with Symantec for hosted services » IS international established 1993 1995 1997 2000 01 02 03 05 06 09 10 11 © Copyright 2010 Internet Solutions 14 April 2013 5 Quick facts about IS • International PoPs: New York, London, Germany, Hong Kong, Singapore • One of the largest VSAT MPLS Nigeria • Employees: 70 network in AFRICA 3 500+ terminals Kenya • 11 000+ sqm of Data Centre Ghana • Employees: 53 • Employees: 34 space • 24 x 7 x 365 NOC in South Africa Mozambique • Employees: 1,150 • Employees: 50 Johannesburg • Global MPLS via multiple international NNIs Significant investment in core undersea cable systems: • ISO 20 000 accreditation and West Coast: SAT 3, MAIN ONE & WACS ITIL compliance East Coast: SEACOM, EASSy, TEAMS & SAFE • Largest provider of alternate last mile services in South Africa © Copyright 2010 Internet Solutions 14 April 2013 6 An expanding footprint – update trigger function TUNISIA IRAQ QATAR ALGERIA LIBYA EGYPT SAUDI ARABIA U.A.E OMAN MAURITANIA MALI NIGER YEMEN CAPE VERDE CHAD SENEGAL SUDAN BURKINA FASO GUINEA BISSAU GUINEA *GHANA *NIGERIA THE GAMBIA COTE ETHIOPIA D`IVOIRE CENTRAL AFRICAN REPUBLIC SIERRA LEONE CAMEROON LIBERIA TOGO BENIN *UGANDA SAO TOME *KENYA AND PRINCIPE GABON DEMOCRATIC REPUBLIC RWANDA OF THE CONGO BURUNDI *TANZANIA SEYCHELLES *MALAWI *ANGOLA 1 IS MPLS PoPs *ZAMBIA 2 Data Centres *ZIMBABWE *MAURITIUS *NAMIBIA 3 Internet Access *BOTSWANA 4 VSAT 5 Partner Networks *SOUTH SWAZILAND AFRICA 6 Dimension Data LESOTHO © Copyright 2010 Internet Solutions 14 April 2013 7 African regulatory environment Tunisia *TUNISIA • Highest access penetration due to high per capita income • Highly developed backbone infrastructure ALGERIA Ethiopia LIBYA EGYPT • Lack of liberalisation Nigeria • Low service penetration • Liberal licensing schemes • High ICT prices • Positive connectivity regulation MAURITANIA MALI NIGER Ghana CAPE VERDE • Cost-based interconnect CHAD • Drop in Tariffs SENEGAL SUDAN • Growth in mobile access BURKINA FASO GUINEA BISSAU GUINEA *GHANA *NIGERIA THE GAMBIA COTE *ETHIOPIA Benin D`IVOIRE CENTRAL AFRICAN • Fixed line & mobile: monopoly REPUBLIC Uganda CAMEROON • Liberal SIERRA LEONE • Encourage competition • Limited coverage LIBERIA TOGO *BENIN • Backbone: microwave *UGANDA SAO TOME *KENYA Zambia AND PRINCIPE GABON DEMOCRATIC Kenya • Gradually opening market REPUBLIC RWANDA • Low penetration OF THE CONGO • Improvement needed in ICT • High rates BURUNDI• Restrictive to competition *TANZANIA • Progressive in telecommunications Botswana SEYCHELLES • Liberal & competitive Tanzania • Low internet penetration MALAWI• Highest tariffs in Africa • Broadband is almost absent ANGOLA • Due to taxation & imports *ZAMBIA Namibia ZIMBABWE MAURITIUS • Liberal & fairer competition *NAMIBIA • Regulation of interconnection *BOTSWANA • Boost in sector performance South Africa Mozambique Good growth in ICT. Regulatory • Growth in VAS *SOUTH SWAZILAND • Poor QoS, limited coverage & competition still to address high prices AFRICA & Broadband penetration • High interconnect rates LESOTHO • Low internet penetration Source: Research Africa ICT Report 2010/11 © Copyright 2010 Internet Solutions 14 April 2013 8 Building business foundations Fixed Usage Based Billing Application Aware Network InfoConnect Enterprise Internet Managed Data Networks Data Managed VPN Africa Access Broadband Connectivity Wi-Fi Fibre Managed Agency Last Mile Last VSAT Wireless © Copyright 2010 Internet Solutions 14 April 2013 9 Our African strategy New market integration Implementation of NNI Enhance investments Footprint expansion via partnerships R&D engagement and investments NTT proprietary wireless equipment Wholesale via global sales force Undersea cable investments Self-provisioning “PoP only” geographies Competitive pricing MADE IN Supplier management teams AFRICA Contractual flexibility New territory expansions Sales and Administration New cable systems Strong in-country wholesale agreements © Copyright 2010 Internet Solutions 14 April 2013 10 Creating value in Africa Africa Challenges IS Value • Inconsistency in service delivery • Service consistency • Pricing parity • Single pricing structure • Corporate risk: multiple exposure to • Single interface multiple vendors • Market regulation and intelligence • Expert experience in diverse markets Values 1 Integrated 2 Competitive 3 Highly reliable 4 Solution rich Capabilities 1 Technology 2 Partnership 3 Global experience © Copyright 2010 Internet Solutions 14 April 2013 11 Our Global clients © Copyright 2010 Internet Solutions 14 April 2013 12 .