Report on shops interviews Aurelie MOY – December 2016 Inter Aide Sierra Leone Executive summary In 2011, Inter Aide Sierra Leone launched a pilot program of Household Water treatment as part of a WASH project in North Bombali district, and established in 2013 a first bleach storekeeper in Kamakwie selling chlorine to the communities. 3 years after, 14 shops are part of the program and the bleach network continues to expand and get denser in order to reach a full coverage of Bombali district in the short term. This report comes from the interview of the 14 “bleach storekeepers” and presents facts and conclusions about their bleach business in order to get a better understanding of the program, as well as recent strategy decisions taken to enhance the HHWT strategy for shops. The same work has been done for the bleach communities and results are presented in the Report on communities interviews. HHWT Report on shops interviews Dec 2016 Page 1/21 Contents I] INTRODUCTION .................................................................................................................................................... 3 II] RESULTS .............................................................................................................................................................. 4 1) Training and supply .................................................................................................................................... 4 1.1 Training on HHWT .................................................................................................................................... 4 1.2 Tool for HHWT explanation ...................................................................................................................... 4 1.3 Starting kit ................................................................................................................................................ 5 2) Business ..................................................................................................................................................... 5 2.1 Price of the bottle ..................................................................................................................................... 5 2.2 Profit from bleach business ...................................................................................................................... 6 3) Supply chain ............................................................................................................................................... 7 3.1 Supply chain description .......................................................................................................................... 7 3.2 Price at the main supplier......................................................................................................................... 8 4) Stock management .................................................................................................................................... 8 4.1 Bleach ....................................................................................................................................................... 8 4.2 Syringes .................................................................................................................................................... 8 4.3 Storage conditions .................................................................................................................................... 8 5) Customers and sales registering ................................................................................................................ 8 5.1 Customers................................................................................................................................................. 8 5.2 Sales registering ....................................................................................................................................... 9 6) Future new shops ..................................................................................................................................... 10 6.1 IA North .................................................................................................................................................. 10 6.2 IA South .................................................................................................................................................. 10 7) Main reseller in Makeni ........................................................................................................................... 11 8) Bleach factory in Freetown ...................................................................................................................... 12 III] CONCLUSION .................................................................................................................................................... 13 ANNEX 1: BLEACH STOREKEEPERS’S MAP ............................................................................................................. 14 ANNEX 2: QUESTIONNAIRE FOR BLEACH STOREKEEPERS ..................................................................................... 15 ANNEX 3: BLEACH SUPPLY CHAIN MAPPING ........................................................................................................ 17 ANNEX 4: QUESTIONNAIRE FOR MAIN RESELLER IN MAKENI ............................................................................... 18 ANNEX 5: QUESTIONNAIRE FOR THE BLEACH FACTORY ....................................................................................... 20 HHWT Report on shops interviews Dec 2016 Page 2/21 I] INTRODUCTION In order to get a better understanding of the bleach shops’ network established in Bombali district, the 14 bleach storekeepers have been interviewed (see annex 1: Bleach storekeepers’ map). Questions about their business, their supplier, their stock management and their sales registering have been asked (see annex 2: Questionnaire for bleach storekeepers). Chiefdom Number of shops Storekeeper's name Store location Supervision Therissa Saccoh Kamakwie I Sella Limba 3 Mabinty Dumbuya Kathanta Foday Koroma Kabba Ferry Sand Loko 1 Mr. Kalagbaty Laminaya Gbanti Kamaranka 1 Umaro Shall Kamaranka Kadia A. Conteh Rokulan IA North Sorie I Timbo Royanka Lol Sanda Tendaren 4 Nondema Follah Rosos Mohamed Bundu Masactaba junction Morris Sesay Kagbere Magbaimba Nduhahun 2 Hawa Koroma Hunduwa Thambaka 1 Fatu Turay Samaya Papannie Sesay Gbendembu Gbendembu Ngowahun 2 IA South Umoro Timbo Kalangba (Open eye) TOTAL: 14 SHOPS Table 1 - List of the bleach storekeepers per chiefdom Two shops already sold chlorine before IA’s intervention: Kamkawie (tailor, sold bleach for laundry1): entered IA’s strategy in 2013 (first bleach storekeeper, point of entry of IA into the bleach supply chain) Samaya (began selling bleach in 2010 during cholera outbreak): entered IA’s strategy in 2014 The other ones began selling bleach after IA’s request between 2013 and August 2016. Most of them didn’t know that chlorine could be used for drinking purpose. 14 Hunduwa Laminaya 9 Rosos Royanka Lol Kathanta Masactaba junction 5 Kabba Ferry Gbendembu Rokulan Kalangba 2 Kagbere Kamakwie Samaya IA North IA South Kamaranka 2013 2014 2015 2016 Figure 1 - Number of bleach shops part of IA's strategy 1 Some people in big towns (ex: Kamakwie, Kamabai) seem to buy punctually bleach for laundry, but seldom in smaller communities such as the ones targeted by the HHWT program, For more details, see Report on communities’ interviews II] 1.2 Non IA’s communities HHWT Report on shops interviews Dec 2016 Page 3/21 II] RESULTS 1) Training and supply 1.1 Training on HHWT All storekeepers have been trained on water treatment with chlorine to be able to explain to their customers. Still, most of them don’t personally practise HHWT because they have access to hand-pump. Morris Sesay (Kagbere) doesn’t practise HHWT because he thought it was only for communities and not for individual use. The only storekeepers who practise HHWT are: Therissa (Kamakwie) Umoro Timbo (Kalangba) Fatu Turay (Samaya) Mr. Kalagbaty (Laminaya) uses chlorine to treat water in his private well. 1.2 Tool for HHWT explanation During the preparatory phase, they have been supplied with a manual or a poster explaining the use of chlorine: In the North, they received a manual for storekeepers2 with a description of the HHWT strategy, the pictures of use of chlorine and the memorandum of understanding. But most of the storekeepers had lost this manual and their explanation of the HHWT procedure was often uncompleted: only 3 storekeepers explained it without mistake; the 9 other ones forgot hand washing and/or filtration and sometimes did mistake on the dosage In the South, they received a laminated poster of HHWT pasted in the shop, and both are able to explain the procedure properly Picture 1 - Previous manual for Picture 2 - Previous poster of HHWT Picture 3 - Enhanced poster of HHWT storekeepers pasted in a shop to be pasted in the shops In the new strategy, the manual for storekeepers is given up (the MOU becomes a file apart) and all storekeepers receive an enhanced poster of HHWT to be pasted in the shop. Memorandum of understanding for bleach resellers When starting their bleach business, the reseller signs a memorandum of understanding with Inter Aide that aims at clarifying the purpose of the business: make the HHWT program sustainable. It also reminds the responsibilities of both Inter Aide