IBEW Exhibit 2.0 BEFORE THE ILLINOIS COMMERCE COMMISSION STATE OF ILLINOIS Frontier Communications Corporation, Verizon Communications, ) Inc., Verizon North Inc., Verizon South Inc., New ) Communications of the Carolinas, Inc. ) ) Joint Application for the approval of a Reorganization pursuant to ) Section 7-204 of the Public Utilities Act the Issuance of ) Certificates of Exchange Service Authority Pursuant to Sections ) 13-405 to New Communications of the Carolinas, Inc.; the ) Docket No. 09-0268 Discontinuance of Service for Verizon South Inc. pursuant to ) Section 13-406; the Issuance of an Order Approving Designation ) of New Communications of the Carolinas, Inc. as an Eligible ) Telecommunications Carrier Covering the Service Area Consisting ) of the Exchanges to be Acquired from Verizon South Inc. Upon ) the Closing of the Proposed Transaction and the Granting of All ) Other Necessary and Appropriate Relief. ) ____________________________________________________________________________ PREFILED DIRECT TESTIMONY OF SUSAN M. BALDWIN ON BEHALF OF THE INTERNATIONAL BROTHERHOOD OF ELECTRICAL WORKERS, LOCALS 21, 51, AND 702 ____________________________________________________________________________ Filed: October 20, 2009 PUBLIC (REDACTED) VERSION Direct Testimony of Susan M. Baldwin IL Docket No.09-0268 TABLE OF CONTENTS BEFORE THE ILLINOIS COMMERCE COMMISSION ....................................................1 STATE OF ILLINOIS ..............................................................................................................1 I. INTRODUCTION .........................................................................................................1 Qualifications.........................................................................................................................1 Purpose of Testimony............................................................................................................5 Organization of Testimony ...................................................................................................5 Summary of Testimony .........................................................................................................6 II. OVERVIEW OF APPLICATION ................................................................................8 The Proposed Transaction ....................................................................................................8 III. STANDARD OF REVIEW .........................................................................................18 IV. SYSTEMS INTEGRATION .......................................................................................19 Overview..............................................................................................................................19 Frontier’s track record........................................................................................................27 Analysis of service quality in two areas previously acquired by Frontier.........................30 Global Valley Networks...................................................................................................30 Frontier Rochester...........................................................................................................31 Summary of analysis and recommendations regarding systems integration ....................37 V. BROADBAND .............................................................................................................40 Joint Applicants’ Discussion of Broadband .......................................................................40 Broadband in Illinois...........................................................................................................41 Broadband “Lite” ...............................................................................................................43 Frontier’s broadband lines and investment .......................................................................46 Verizon North’s and Verizon South’s broadband lines and investment...........................46 Summary of analysis and recommendations regarding broadband deployment..............59 VI. SERVICE QUALITY ..................................................................................................61 Impact of the transaction on service quality ......................................................................61 i PUBLIC (REDACTED) VERSION Direct Testimony of Susan M. Baldwin IL Docket No.09-0268 Financial constraints ...........................................................................................................62 Impact of systems integration on service quality ...............................................................63 Frontier’s due diligence regarding Verizon North’s infrastructure in Illinois..................65 Frontier’s service quality in Illinois....................................................................................66 ARMIS-based service quality at the Joint Applicants’ Holding Company level..............73 Post-closing economic incentives confronting Frontier......................................................81 Summary of analysis and recommendations regarding service quality ............................82 VII. CONCLUSION............................................................................................................84 Conclusion .........................................................................................................................102 Tables Table 1 Frontier Access Lines Before and After Proposed Transaction Table 2 Density of Verizon’s Operations in Spinco and Illinois Table 3 Selected Financial and Operational Data as of December 31, 2008 HSC Table 4 Broadband Speeds of Selected Mid-Sized Rural Carriers HSC Table 5 High Speed Internet in SpinCo Footprint HSC Table 6 Incremental and Cumulative Costs of Achieving 100% DSL Availability in SpinCo Illinois HSC Table 7 Verizon Cost Estimates to Expand DSL Deployment in SpinCo Territory Figures Figure 1 Initial Out of Service Trouble Reports per 100 Lines in Rochester: 2000- 2008 (All Customers) Figure 2 Initial Out of Service Interval in Rochester: 2000-2008 (All Customers) Figure 3 Frontier New York Major Service Outages: 2000-2008 (by quarter) Figure 4 Complaint Rate per 1,000 Lines for Frontier New York: May 2006 – December 2008 Figure 5 Average Installation Interval for Frontier Companies in Illinois: 2001-2008 Figure 6 Initial Trouble Reports per 100 Lines for Frontier and Verizon in Illinois: 2001-2008 (annual) Figure 7 Initial Out of Service Interval for Frontier Companies in Illinois: 2001-2008 ii PUBLIC (REDACTED) VERSION Direct Testimony of Susan M. Baldwin IL Docket No.09-0268 Figure 8 Average Installation Interval for Verizon Companies in Illinois: 2001 – 2008 Figure 9 Initial Out of Service Interval for Verizon Illinois Companies: 2001 – 2008 Figure 10 Repeat Out of Service Interval for Verizon Illinois Companies: 2001- 2008 Figure 11 Average Installation Interval for Verizon and Frontier (Holding Company): 2000-2008 Figure 12 Initial Trouble Reports per 100 Lines for Verizon and Frontier (Holding Company): 2000-2008 (annual) Figure 13 Initial Out of Service Interval for Verizon and Frontier (Holding Company): 2000-2008 Figure 14 Repeat Trouble Reports per 100 Lines for Verizon and Frontier (Holding Company): 2000-2008 (annual) Figure 15 Repeat Out of Service Interval for Verizon and Frontier (Holding Company): 2000-2008 Attachments Attachment A Statement of Qualifications of Susan M. Baldwin Exhibits Exhibit SMB-HSC-1 HSR Attachment 4.c.39 (cover page, page 3) Exhibit SMB-2 Frontier’s Web Pages Advertising High Speed Internet Services Exhibit SMB-HSC-3 April 16 Board of Directors Materials Exhibit SMB-HSC-4 HSR Attachment 4.c.52, cover page and page 3. Exhibit SMB-5 FCC Broadband Workshop “Technology/Fixed Broadband,” August 13, 2009, presentation of David Burstein, Editor, DSL Prime. Available at http://www.broadband.gov/ws_fixed_bb.html. Exhibit SMB-6 “More Consumers in Seven Ohio Communities Have Access to Fast, Affordable Verizon High Speed Internet Service,” December 22, 2008. Exhibit SMB-HSC-7 Confidential & proprietary attachment 4.c.45 iii PUBLIC (REDACTED) VERSION Direct Testimony of Susan M. Baldwin IL Docket No.09-0268 1 I. INTRODUCTION 2 Qualifications 3 Q: Please state your name, position, and business address. 4 A: My name is Susan M. Baldwin. I am a consultant, and my business address is 17 5 Arlington Street, Newburyport, MA, 01950. 6 Q: Please summarize your educational background and professional experience. 7 A: I have been specializing in telecommunications economics, regulation, and public policy, 8 for 25 years. I have prepared a Statement of Qualifications, which is included as 9 Attachment A. 10 Q: Have you previously testified before the Illinois Commerce Commission 11 (“Commission”)? 12 A: No. 13 Q: Have you testified before other State Commissions? 14 A: Yes. As Attachment A to my testimony shows, I have testified before nineteen state 15 commissions on diverse telecommunications issues encompassing such matters as 16 alternative regulation, revenue requirement, service quality, local competition, mergers, 17 infrastructure deployment, universal service, cost studies, rate design, telephone 18 numbering, and unbundled network elements. 19 Q: Have you analyzed major transactions concerning telecommunications carriers in 20 other regulatory proceedings? 21 A: Yes. During the past eleven years, I have participated in numerous