GUEST SERVICES DIRECTORY OAKS NELSON BAY LURE SUITES RECEPTION – DIAL ‘RECEPTION’ PUBLIC TRANSPORT & INFORMATION ROOM ACCESS CARDS IN AN EMERGENCY Welcome to Oaks Nelson Bay Lure Suites. In this compendium Please contact reception for directions to the nearest public Please keep your room access cards with you at all times. For you will find information with respect to our hotel and facilities. transport service or for any local information, attractions, or car hire. security purposes please ensure your room door is locked when POLICE, FIRE DEPARTMENT OR AMBULANCE DIAL 0, 000 We take pleasure in welcoming you as our guest and trust that leaving your apartment. Two sets of room access cards are RECEPTION (9AM TO 6PM DAILY) DIAL ‘RECEPTION’ your stay is both comfortable and enjoyable. Our reception available per apartment. Lost or unreturned room access cards is open from 9am to 6pm so please feel free to come see our APARTMENT FEATURES will attract a fee of $20 per card. For security reasons the front AFTER HOUR EMERGENCIES 0447 206 221 friendly staff. doors to the lobby entrance are locked between 6pm and 9am A fire evacuation plan is located on the back of your apartment AIR CONDITIONING daily. To enter during these hours please use your room access door, please ensure you have familiarised yourself with the nearest To operate the climate control in your apartment, please use the card at the entrance. Please keep your room access cards fire exit. HOTEL SERVICES remote control located in your unit. The temperature shown on separate to mobile devices and magnets as this can wipe them. the screen shows the current room temperature. You can adjust If this does happen, please see reception to have them reset. IN CASE OF FIRE – DO NOT USE LIFTS. ACCOUNT SETTLEMENT the set temperature using the up and down arrows. Should you This property is fitted with an advanced fire protection system. Payment can be made by cash, credit card or EFTPOS on require assistance please contact reception. Please do not SMOKING In case of fire, please follow the procedures outlined below: arrival. Company charges or cheque payments will only operate your unit below 22 degrees on cooling as it may cause All apartments (including balconies) are NON SMOKING. 1. If the fire alarm or automatic evacuation system sounds, be accepted by prior arrangement. Major credit cards are the unit to stop working. Evidence of smoking within apartments may result in smoke please make your way to the nearest fire exit. Do not run. accepted including American Express, Diners Club, Master odour removal fees. Please refrain from smoking on the balcony Do not use the elevators. Card, VISA, and Union Pay. We also have EFTPOS available, BREAKAGES & DAMAGES as the smoke alarm will be triggered. however we do not offer a ‘cash out’ facility. Please note, all All apartments are fully equipped with a standard inventory. 2. Do not telephone reception as we may require the phone credit card payments incur a service fee of 1.5%. Please report any breakages, missing items or damaged TELEPHONE SERVICES lines for emergency calls. property to reception. Guests are responsible for the cost of Each apartment is fitted with a direct dial telephone. All external 3. Assemble at the meeting point located on the evacuation plan CAR PARKING replacement or repair to any damaged items. calls are automatically recorded on our Call Accounting System. located on the front door of your apartment. Underground parking is available to guests, entry via Tomaree For external calls please dial ‘0’ first followed by the phone number. Street. Parking is free of charge and can be accessed using your CLEANING/HOUSEKEEPING Telephone calls are charged at the following rate: 4. Do not re-enter the building unless you are advised to do so room access card. Oaks Hotels & Resorts accepts no responsibility Please be aware that daily cleaning services are not included by the Fire Brigade or hotel management. for loss or damage to vehicles parking in this facility. in your booking. Please contact reception if you would like to Local: $0.80 for unlimited talk time (metropolitan area only) arrange this service for an extra fee. STD: $1.50 for connection and $0.80 per pulse thereafter CHECK-OUT Daily Service includes: Rubbish removal, placing dishes in (within Australia) Check-out is 10am on the day of your departure. Other times the dishwasher, wiping over kitchen, replacing towelling and may be arranged for an additional fee. Any charges that are ISD: $2.50 for connection and $0.80 per pulse thereafter cleaning the bathroom, making the beds with existing linen. not settled upon check-out will be automatically charged to your (International calls) credit card on file. Full Service (once per week) includes: As above plus a linen Anyone calling your apartment may leave a message on change, full vacuum and cleaning of the apartment. Please note Voicemail should the call be unanswered. A light on your GARBAGE DISPOSAL beds with personal items on them will not be made. telephone indicates that a message is waiting for you. Please For your convenience rubbish bins are located on each floor. dial ‘Voicemail’ and follow the prompts. Alternatively, rubbish can be disposed of in the skip bins located DO NOT DISTURB in the basement. Please place your ‘Do Not Disturb’ sign on the outside of your TELEVISION CHANNELS apartment door to ensure your privacy is upheld. Please note In addition to local Free to Air channels, the following Foxtel LOST PROPERTY your apartment will not be serviced with this sign in place. channels are available on your television at no charge. For any lost property enquiries please contact reception. All Should you remove this sign during the day and wish for your lost property items are held for three months and can be posted apartment to be serviced, please contact reception. back at the guest’s expense. 2 ABC 54 TVSN 505 Fox Sport 505 ELECTRICITY 3 SBS 55 GOLD 508 MTV Classic RECREATION FACILITIES The power points in your apartment operate on 240 volts 5 Ten 60 Seven Digital 509 Sky Racing Our swimming pool is solar heated. Opening times are (AC 50 cycles). 6 7 Seven 62 Seven Two 510 Fox Sport 501 9am to 6pm daily. Children under 12 years of age must be 9 Nine 63 7 Mate 511 FOX8 accompanied and supervised by an adult at all times. Strictly no INTERNET / WI-FI 22 ABC Kids 65 iShop TV 512 Foxtel Arts glass is to be taken into these areas. Please see reception for To connect: Turn on Wi-Fi on your device and select the option 23 ABC Me 66 7 Flix 513 History plastic drinking glasses to decant your drinks into. Strictly NO “Oaks Public Wireless”. Open your internet browser, select ‘In 24 ABC News 68 Racing 514 Crime SMOKING in the pool area. House Guests’, enter your room number (do not put ‘A’ or ‘B’ 30 SBS HD 82 9 GEM 515 Nickelodeon after the number) and the surname listed on the reservation. 32 SBS Viceland 83 9 GO! 516 Discovery TOURS & MAPS Charges may apply. Any further issues please call reception. Our team can assist you with booking tours and attractions 33 Food Network 84 9 Life 517 Movie Premier around Port Stephens. Please see reception for tour brochures MAINTENANCE 34 NITV 85 EXTRA 518 Movie Action and complimentary maps of the area. Maintenance requests are available during business hours. 50 9 HD 99 GO 519 Movie Comedy Should you have anything to report, please contact reception as 51 ONE 350 Fox Sport 506 520 Fox Showcase soon as possible. 52 Eleven 351 Fox Sport 503 1 ESPN 53 Sky News 500 Sky News oakshotels.com.