BUDTENDER WORKBOOK Contents CHAPTER ONE: INTRODUCTION TO THE CANNABIS LIFE ................................................................................ 5 GREEN WAVE .............................................................................................................................................. 7 CHAPTER TWO: APPLYING AND INTERVIEWING FOR YOUR NEW BUDTENDING JOB ..................................... 9 SKILLS THAT SET YOU APART..................................................................................................................... 11 THE INTERVIEW ......................................................................................................................................... 11 CHAPTER THREE: THE ADVENTURE OF THE DISPENSARY .............................................................................. 13 THE CUSTOMER ......................................................................................................................................... 13 THE GUTS OF THE DISPENSARY ................................................................................................................. 14 Receptionist .............................................................................................................................................. 14 Lobby ......................................................................................................................................................... 15 Budtending Room ..................................................................................................................................... 15 Music ......................................................................................................................................................... 15 The Budtender .......................................................................................................................................... 15 Starting the Conversation ......................................................................................................................... 16 CRISIS MANGEMENT ................................................................................................................................. 17 GET CREATIVE ........................................................................................................................................... 17 CHAPTER FOUR: UNDERSTANDING HOW CANNABINOIDS WORK ................................................................ 19 BACK TO BASICS ........................................................................................................................................ 19 WHAT IS CANNABIS? ................................................................................................................................. 20 Sativa ......................................................................................................................................................... 20 Indica ......................................................................................................................................................... 21 Hybrid ........................................................................................................................................................ 21 Let’s Talk THC ............................................................................................................................................ 21 CBD ............................................................................................................................................................ 21 THE HOWS IN HOW TO CONSUME ........................................................................................................... 21 Flower ....................................................................................................................................................... 22 Concentrates ............................................................................................................................................. 22 Wax ........................................................................................................................................................... 22 Distillate and Terpene Sauce..................................................................................................................... 23 Terpenes: How to Classify and Educate Yourself and the Public .............................................................. 23 Live Resin................................................................................................................................................... 23 Topicals ..................................................................................................................................................... 24 Edibles ....................................................................................................................................................... 24 WHAT TO TELL CUSTOMERS TO DO WHEN THEY GET TOO HIGH ............................................................. 25 CHAPTER FIVE: EXPAND YOUR PRODUCT KNOWLEDGE ............................................................................... 26 GETTING “THE KNOW” .............................................................................................................................. 26 VENDOR DAYS AND BUDTENDER TRAINING ............................................................................................. 27 MORE TOOLS IN THE TOOL BELT ............................................................................................................... 27 CHAPTER SIX: CUSTOMER SERVICE IS KEY .................................................................................................... 29 THE BASICS ................................................................................................................................................ 29 A CUT ABOVE THE REST: EXCEPTIONAL SERVICE ...................................................................................... 31 THINK OUTSIDE THE BOX .......................................................................................................................... 32 TIME MANAGEMENT ................................................................................................................................ 32 ABOVE ALL BE YOURSELF .......................................................................................................................... 33 CHAPTER SEVEN: TYPES OF PRODUCTS ......................................................................................................... 34 What You Need to Know ........................................................................................................................... 34 What You Need to Know ........................................................................................................................... 35 Hybrids ...................................................................................................................................................... 36 What You Need to Know ........................................................................................................................... 36 SMOKING & VAPING ................................................................................................................................. 37 CBD Strains ................................................................................................................................................ 37 Shake ......................................................................................................................................................... 38 Joint ........................................................................................................................................................... 38 Blunt .......................................................................................................................................................... 38 Kief ............................................................................................................................................................ 38 Dipped Buds .............................................................................................................................................. 38 Dipped-Joint .............................................................................................................................................. 38 Hashish ...................................................................................................................................................... 38 Butane Hash Oil ......................................................................................................................................... 39 Shatter ....................................................................................................................................................... 39 Sugar Wax ................................................................................................................................................. 39 Crumble Wax ............................................................................................................................................. 39 Distillates (Sap) .......................................................................................................................................... 40 CBD Sap ....................................................................................................................................................