The MILWAUKEE MAGAZINE Published by, t"e CHICAGO, MILWAUKEE, ST,' PAU~ , and 'eAciFIC RAILROA[} * * He won't dodCJe this­ Don't ~oudodCJe this! "­ The kid'lI be right there when his This is the time to dig out that C. O. finally gives the signal ... extra hundred bucks and spend it There'll be no time to think of for Invasion Bonds. better things to do with his life. THE Or make it .$200. Or $1000. Or KID'S IN IT FOR KEEPS - giving all $1,000,000 if you can. There's no he's got, now! ceiling on this one! We've got to do the same. This is The 5th War Loan is the biggest, the time for us to throw in everything the most vitally important financial we've got. effort of this whole War! BliCK IH~,(lIdC,{I- BUY MORE THAN BEFORE .., * This is an afficial U. S. Treasur;} advertisement-prepared under the ausptct3 af Treamr;} Department and War Adverl/sing Council * THE MILWAUKEE MAGAZINE v. L. Hitzfeld, General THE MILWAUKEE MAGAZINE Agent, Passenger Dept., Chicago JULY, 1944 Vol. XXXII No.4 Victor 1. Hitzfeld, whose appoint­ , rr ment to the position of general agent '. MARC GREEN, editor A. G. DUPUIS, manager passenger department in Chicago was .. announced in the June issue of the Milwaukee Magazine, has been in the PUBLIC RELATIONS DEPARTMENT - UNION STATION, CHICAGO service of the company for almost 35 years and has a wide and varied Subscription rate $1.00. Single copies 10c background of experience. Mr. Hitzfeld was first employed as a stenographer-clerk in August, 1909 Hand Brake Instruction tel's at Ottumwa, la., is tramferred to in the office of H. B. Earling, who Chicaao and will handle the territory Car Tours Railroad forme~ly assigned to H. J. Barry. The road's hand brake instruction H. J. :McLaughlin, adjuster, with car started from Coburg, Mo., on headquarters at Des Moines, is pro­ June 9 for a system-wide tour de­ moted to district adjuster, with head­ signed to benefit trainmen, engine­ quarters at Ottumwa, la., and will men, car men, coal shed operators handle the territory that was former­ and others. ly assigned to G. W. Anderson. An invitation is extended to all em­ E. T. Brookins, adjuster, with ployes to attend the exhibit, but train­ headquarters at Milwaukee, is trans­ men are especially urged ~o do s.o ferred to Des Moines, la., and will since the equipment on dIsplay IS work with district adjuster H. J. such as to be of particular interest Barry. to them. Employes new in the service H. W. Smeed is appointed adjuster will be afforded an opportunity to re­ with headquarters at Milwaukee, suc­ ceive instruction in the handling of ceeding E. T. Brookins, transferred. hand brakes and air and steam hose • connections, and employes with long Operating Men Urged to years of service will be able to ben­ Take Care of Watches efit by the suggestions and remind.ers Due to the great demands of the which Instruaor J. W. Moffenbler, military for timepieces, the output V. L. Hitzleld safety instructor and former car de· of railroad watches has been retarded partment employe in Aberdeen, S. D., to a considerable txtent. This fact, at that time was general superinten­ will give them concerning the safe dent. In May, 1910, he transferred to com'bined with the need for a suffi­ operatipn of the equipment. cient number of watches in the hands the office of Jos. Caldwell, then as­ In the car are 13 different types of sistant general passenger agent. He of operating men to ensure 5afe op­ hand brakes, a display of passenger eration of our trains, points to the held a number of positions in the car steam and air hose equipment, a passenger department, his progress necessity oJ all railroad employes display of freight car air hose ar­ keeping their watches and keeping being interrupted only by the World rangements and a display of modern War, during which he served in them in good repair. fire fighting equipment. Notices An effort is being made at present France with the 58th Engineers. He issued by division superintendents returned to the road as soon as he to ascertain the number of watches will advi5e employes well in advance that wl11 be needed on the railroad was discharged from the Army, and of the car's arrival in their territory. in September, 1923, was made pas­ from July of this year through the senger agent in Chicago, later being year 1945. However, it is not cer­ promoted to city passenger agent. tain that the requirements of our road and of others can be met. Mean­ In 1927 he became assistant general agent passenger department, serving while, every employe is asked to under the general agency of B. J. take good care of his watch. We have Schilling until June 1, 1944 when a big job to do and we want to do it safely and on time. he was advanced to the position of general agent of the passenger de­ Law Department • Speaking of Bureaus partment in Chicago. Effective June 1, 1944: Waltham, Mass, May 17.-Howard During his years of service he has H. J. Barry, district adjuster on S. Smart, Boston & Maine Railroad secured, organized and escorted in­ the Terre Haute Division, Dubuque freight handler here, tells the story of numerable special train parties and & Illinois Division, and the Milwau­ a freight car containing, among other other groups. He organized the first kee Division in Illinois, with head­ things, a live burro from Nero, N. M., billed "1 burro, crated." bicycle excursions, deep sea fishing quarters in Chicago, is appointed dis­ A freight clerk, checking the way­ tours and ski train excursions, to trict adjuster with headquarters at bills came across this one, carefully mention but a few. Des Moines, la., vice E. W. Webb, insp~cted the load, scratched his head, Mr. Hitzfeld, a resident of Oak deceased, and will handle the same then wrote on the bill: "Short one bureau. Over, one jack­ Park, Ill., has four children, three territory in Iowa that was assigned ass." of whom have been graduated from to Mr. Webb. • Northwestern University. His oldest G. W. Anderson, district adjuster If laid out straight, the railways of the United States would form 133 50n, Robert, is with the Army In­ on the Kansas City Division and part parallel tracks reaching from New telligence Section in Mississippi. of the Iowa Division, with headquar­ York to San Francisco. July, 1944 3 PUBLIC RELATIONS PROGRAM HE Milwaukee Road is starting a new program in which you will want to have T a part. Its purpose is to improve the re1a tions between the railroad and the public. Good service is the foundation of favorable public opimon. Poor service results in dissatisfied patrons who tell their friends of their unpleasant experience, resulting in a bad reputation and loss of business. During the war we have a great many new patrons and their future trips or ship­ ments over this road depend upon the kind of service we are now giving them. This applies to the manner in which each of us performs his regular duties, whether on trains or tracks, in yards, in ticket and other offices, shops or stations. Weare all paid to do the best job of which we are capable and so this program will not add to anyone's work. For trainmen, agents, ticket agents and clerks, and others, including railroad officers in all departments, who meet the public, the new program calls for prompt and careful attention to the needs of our patrons; considerate treatment of each one regardless of the rush of business; answering questions courteously-in short, letting our patrons feel that we are grateful for their patronage and are anxious to provide for their comfort and convenience. For yard employes it means the careful handling of cars to avoid damage to shipments and the resulting annoyance and inconvenience to shippers. Trackmen can assist by seeing that tracks are kept in good condition to insure smooth riding, and men in the mechanical department can help out by doing their work skillfully so as to avoid failure of equipment and delay to passengers or shipments. Everyone who writes letters or uses the telephone can make or lose friends for the railroad by the manner in which he speaks or writes. The combination of all the foregoing constitutes service. This road has built up a good reputation for service, but present wartime conditions call for extraordinary efforts on our part to keep the Milwaukee Road at the front, in public estimation, as the railroad that supplies the best service and that is the most considerate of its patrons. Railroading is our business. Weare all proud of it and we all have a vital interest in keeping rail earnings as high as possible, thus maintaining employment and payrolls, and permitting continued improvements in plant and equipment. From time to time information about the road will be given to you so that you will be prepared to discuss railroad affairs with your friends and acquaintances. I am sure each of us wants to have a part in this public relations program, and do everything he can to sustain and build up the reputation of our railroad. It has given a fine account of itself in wartime transportation, and can, must and will do a better, finer and smoother job in the days of peace which God grant will not be long postponed.