DOCUMENT RESUME ED 052 414 AC 010 437 AUTHOR Swanson, Mary T. TITLE Your Volunteer Program; Organization and Administration of Volurteer Programs. INSTITUTION Des Moines Area Community Coll., Ankeny, Iowa. SPONS AGENCY Office of Education (DHEW), Washington, D.C. Bureau of Educational Personnel Development. PUB DATE Apt 70 GRANT 0EG-0-9-254451-1941-725 NOTE 205p. EDRS PRICE EDRS Price MF-$0.65 HC-$9.87 DESCRIPTORS *Program Administration, *Program Guides, *Voluntary Agencies, *Volunteers ABSTRACT This handbook presents the steps that must be taken to assure an effective and meaningful volunteer program. The handbook is comprised of the following chapters: I. Volunteering -- History and Philosophy; II. Areas of Volunteering; III. Board-Purpose and Functions; TV. Organization of 7olanteer Service; V. Recruitwent an? Promotion; VI. Interview and Placement; VII. Orientation of Volunteers; VIII. Retention of Volunteers; IX. Record Keeping; X. Budgets and Fir e:,Jing; and XI. Evaluation of Program. (JM) At- If S DEPARTMENT OF Ft FM:C/1110NR WELFARE OFFICE OF E 31.ICATION THoS DOCUMENTEN4SBEEN REPRO DuCED ExACTTA!) RECEIVED FROM IKE PERSON OR OR ;AN,zATION °RIO INATING11 POINTS OF 1/)E14/ OR Op)n) IONS STATED 00 NOT NECESSSR11Y RE cETIT OFFICIAL OFFICE OF (DU CAT)ON POSITION Oh POLICY 4141tv VP'" e434Y1 71871 r -.1- Volunteer Program "LIN Your C-4 C.) LL.; ORGANIZATION AND ADMINFSTRATION OF VOLUNTEER PROGRAMS , BY MARY T. SWANSON APRI, 1970 E P D A VOLUNTEERCOORDINATORS PROGRAM DES MOINES AREA COMMUNITY.;OLLEOE 2005 ANKENY BOULEVARD ANKENY, IOWA 50021 FOREWORD This handbook entitled,Your Volunteer Program," was made possible by a grant from the U. S. Off ice of Education, Bureau of Educational Personnel l.rr velopmcnt, Grant #ORG- 0-9454451-1941-725, to the Des ,hoick Area Community Ankeny, loieu. Two other colic-9,s in the United States were approved for similar grants, namely Washington Tech in Washington, D.C. and San Diego ;7late College in San Diego, Cali /ornia. In July of 1969, the Moines .Brea Cwnmunity College received a grant for the purpose of developing a model to help estai,lish and expand volunteerism in (duration and for other voluntary organi!ations. This hand'rook was developed to portray the steps one must go through to have an effective and ateauingfut voluqteer program. IVith the detelopment of this handbook, we, hope that many volunteer organization:, br initiated or improve their orgarlization's ability to routribute to rolviug society'sills through a more effective toluntrer program. Never has there been a lime in our history, as a nation, when it has been nave nec,ssary to ,,;ake maximum use of our human potential are resources as there is in the FO's. The problems of our society are many and complex, therefore, the solutions are also many and :ornpier. However, one br:ght spot looms in the effective utilization of the voluniccr to help in the solution of these problems. In the educational sector tee arc renal red about `Why Johnny Can't Read." One solution is the effective use of the volunteer in ourdoteroOMS 01 Onltreht. One of the objectives of the U.S. Office of Tdueation, Education Professions Devel- opment Grant to Train Volunteer C^ordinafors, was to develop a handbook for the effective use of volunteers in the educa- tional selling.Because compone-ls of volunteerp rogroms basically do not vary when in different settings, this handbook has been developed so that it may be applicable to any host situation. Logically, steps to find and effectively utilize services of persons in volunteer work will be o,,tlined in the following chapter,. The' need for a volunteer8(;Tire within the agency is the basic consideration, and if the need has been established, structuring a sound propmm is vital before one dives off the deep end into a Utter sk,71ter fashion of inciting volunteers to participate. Many organizations are enrrently evaluating their volunteer programs, improving and expanding their services, andNCI('techniques and guidelinesarcconstantly being sought. This handbock has been developed 10 Mrs. Mary Swanson, Associate Director of the EPDA Volunteer Coordinators Training Program at the DC9 Moines Area Community I wish to express my appreciation to her for the out- standing contribution she has made in the development of this handboo : and n ish to a rkmowirdge and express our appre- ciation to our Ad; sory Committee who have been invaluable in making content suggestions and in communicating to us resource material.We sincerely hope this handbook will crake a contribution in impoving the effectiveness of volun- teer ;programs and we hope that itwill be valuable to each and every reader. Dr. Philip D. banger-man, Director EPDA Volunteer Coordinators Program Assistant Superintendent, Instruction Des Moines Area Community College 4 INDEX Page CHAPTER I VOLUNTEERINGHISTORY AND PHILOSOI"' Y 1 Why People Volunteer 2 Motivation 6 CHAPTER II AREAS OF 9 Value of A Development Plan 11 General Areas 12 Group Jobs 12 Educational Areas In the Schools 13 In the Community 18 Health 18 Welfare 21 Cultural 23 Recreational 24 Civic 26 CHAPTER 111 110ARDPURPOSE AND FUNCTIONS 27 Organization 28 Policies 28 Officers 80 Meetings 33 Executive Board 84 Committees 34 Parliamentary Procedures .... 35 Amending By-Laws 36 Agenda 36 Voting 88 Board Relationship to Staff Board Orientation 40 Board Relationship to Volunteers 43 CHAPTER IV ORGANIZATION OE VOLUNTEER SERVICE 47 Development of Tile Agency Program 48 Guidelines for The Agency Program 60 The Staff 64 Committee Structure 69 Organizing A Volunteer Bureau 61 CHAPTER V RECRUITMENT AND PROMOTION 71 Recruitment 72 Steps In Recruiting Frocess 72 Where To Look for That Specialty Person 76 Untapped Sources of Volunteers 76 Wfor. To Recruit 77 Volunteer Bureau Recruitment 77 Promotion 78 Materials for Distribution 79 Newspapers 80 Radio and Television 83 House Organs 85 Advertising 85 Letter Writing Rti Exhibits 87 Newsletters 87 Speakers' Bureau 89 Mechanics 92 Conventions Or Annual Meetings 93 Press Conference 94 Photographs 05 Evaluation 96 News Reporting Network 97 Public Relations Workshop ..... 38 Continuity 118 Potpourri CHAPTER V! INTERVIEW AND PLACEMENT. _10 Why Interview 106 How To Interview 107 A 13 C's of Interviewing 111 1; Always Be Concerned Placement 112 Terminating The Interview 114 Evaluating The Interview 114 The Art of Consulting 115 Civil Service Interviewing 117 Group Placement 118 Volunteer Bureau Interviewing 120 CHAPTER VIIORIENTATION OF VOLUNTEERS 131 Orientation 133 Job Induction 135 In-Service Training 135 Extent And Timing of Training 136 Combined Training 137 Working With The Young 187 The Training Challenge School Volunteer Orientation 139 Children Learn What They Live 141 CHAPTER VIII RETENTION OF VOLUNTEERS 143 Supt vision 144 Participation And Advancement. 150 RecognAion........... ..... ........ 151 Special Awards 163 Preparation For A Special Award Ceremony 154 CHAPTER IX RECORD KEEPING 162 Consolidation of Records 164 Categories of Records 165 Records For Volunteer Bureau 167 CHAPTER X BUDGETS AND FINANCING 169 Budgets 170 Financing 17i CHAPTER XI EVALUATION OF PROGRAM 177 Methods 178 Effectiveness 182 Evaluation Checklist 182 Accomplishment And Results 189 CHAPTER 1 VOLUNTEERING -HISTORYAND Page PHILOSOPHY 1 WHY PEOPLE VOLUNTEER 2 MOTIVATION 5 CS CHAPTF.P. VOLUNTEERING -- HISTORY AND PHILOSOPHY Sociology explores the yenerr.1 principle tat the V,y men behave is largely determined by their relations to each other and by their membership in groups. Volunteerism is an out- growth of this principle!Id is reflected throughout history by hien helping one anorner. America N:s been founded and built upon the foundation of self-help.In 500 1W the Tal- mudic Sages included in their 3::wish civil and religious laws fen principle deeds by which man can earn his reward for good living. Amorik these v..ero the practice of charity hospitality to vayfarcrs visiting the sick providing dowries for poor brides attending the dead to the grave acting as peace makers Service,. of volunteering asNN.e know them today in welfare, health, civic, recreational and cultural areas are reflected in these ancient principle`. Demc*cracy in America has strengthened the web of friend- ship and the pattern established in early colonial times has been reflected in the so-American tradition of helping thy neighbor. As more needs for assistance were evidenced by persons, help for them was provided on a more organized basis.Hence, community service organizations were created to care for the handicapped, the poor and the unprotected. Many resources are available for detailed narrations of the history of volunteer programs and services, and of famous volunteers such as Jane Adams, Florence Nightingale, Clara Barton, Dr. Paul Dudley Whit( and many others. In the 1970's there is nn ever increasing need to transform the expression for concern into action.Never before has there been so much emphasis on the need for volunteers in the social change being effected today by civic and voluntary organizations. Richard Nixon stated in his campaign for the Presidency, "1 intend to set up a national clearing house for lrformation of voluntary activities.. the government can 1-- make ii possible for groups or individuals anywhere in the country to discover at once what the experience of other c,,m- munities has been and to benefit from it . The Voluntary Way is deeply rooted in American liistory and in the American character. Today this is needed as .seldom beforeneeded in the cities, in the repressed rural areas, needed where govern- ment has faded." In April of 1969, President Nixon estab- lished a Cabinet Committee on Voluntary Action, naming as chairman, George Romney, Secretary of Housing and Urban Development, and an office has been opened for the National Program for Voluntary Action, 451 Seventh Street, South- west, Washing-ton, D. C., 20410. Poverty progeams established by the 1964 Economic Oppor- tnnity Act and the governmental emphasis on the "flight to Head" for every American have nrovided a great need for the utilization of voluntary time by ..ny and all who can tie chal- lenged to give of their time and talent.