ANNUAL REPORT 2015 Monitoring, control Enhancing institutional ANCOM List of ANCOM President’s Glossary of terms and Electronic communications Postal services Scarce resources and equipment market Communication International relations capacity and developing Financial data Contact President’s message Decisions adopted in 2015 abbreviations surveillance human potential Sumar 1. ANCOM President’s message 4 5.2.1 Radiocommunications in the land mobile service 39 5.2.1.1 Professional mobile radiocommunications (PMR) and public access mobile radiocommunications (PAMR) 39 2. ANCOM – mission and objectives 5 5.2.1.2 International coordination of radio frequency usage in the land mobile service 41 5.2.2 Radiocommunications in the fixed service 41 3. Electronic communications 6 5.2.3 Sound and TV broadcasting 42 5.2.4 Specialized radiocommunications 43 3.1 Electronic communications market in 2015 6 5.2.4.1 Radiocommunications in the fixed- and mobile- satellite services 43 3.1.1 General authorisation 6 5.2.4.2 Radiocommunications in the maritime mobile and maritime mobile-satellite services, including on inland waterways and 3.1.2 Statistical data 7 maritime radionavigation 44 3.1.2.1 Fixed telephony 7 5.2.4.3 Radiocommunications in the aeronautic mobile and aeronautic mobile-satellite services, including aeronautic radionavigation 45 3.1.2.2 Mobile telephony 7 5.2.4.4 Alpha-numerical identification of ship stations and aircraft stations 46 3.1.2.3 Internet access services 8 5.2.5 Certification of radio operators in the aeronautic and maritime radiocommunication services 47 3.1.2.4 Audio-visual programme retransmission 9 5.2.6 Authorisation and certification in the radioamateur service, certification of radio operators in the land mobile service 48 3.1.2.5 Multiple services, value-added services and other communications services 10 3.1.3 Market surveys on end-users 10 5.3 Management of numbering and of technical resources 48 3.1.3.1 Fixed and mobile internet access usage – residential users 11 5.3.1 Management of numbering resources 48 3.1.3.2 Fixed and mobile internet access usage – business users 13 5.3.1.1 Assignment of numbering resources 48 5.3.1.2 Release of numbering resources by LUNR waiver or amendment 49 3.2 Regulation of the relevant markets in the electronic communications sector 14 5.3.1.3 Merging or amending licence provisions 50 3.2.1 Review of the relevant markets for the services of access to infrastructure elements and for broadband access services 14 5.3.2 Management of technical resources 50 3.2.2 Report on the incidents that affected the security and integrity electronic communications networks and services in 2014 14 5.3.2.1 Management of the right to use SS7 national and international signalling point codes 50 3.2.3 Report on the quality of the internet access service in 2014 16 5.3.2.2 Management of the right to use mobile network codes 51 3.2.4 Ensuring universal service in the electronic communications field 17 5.3.2.3 Management of the right to use network identification codes 51 3.2.5 Implementation of Infrastructure Law 18 5.3.2.4 Management of the right to use routing numbers 51 3.2.6 Settling disputes between providers 19 3.3 Protect end-users’ interest 19 6. Monitoring, control and equipment market surveillance 52 3.3.1 Enhancing the transparency of telecom offers 19 6.1 Monitoring the radio frequency spectrum 52 3.3.2 New information obligations regarding Premium Rate calls, SMS and MMS 21 3.3.3 Netograf.ro – an application for measuring the technical quality parameters of the internet access service 22 6.2 Control of the electronic communications and postal service providers 54 3.3.4 Veritel.ro – an application for comparing telecom offers 23 6.3 Surveillance of the equipment market 55 3.3.5 Number portability 24 6.3.1 Electromagnetic Compatibility Laboratory 56 3.3.6 Regulating access to the emergency call service – 112 25 3.3.7 Access of the disabled to electronic communications services 25 7. Communication 58 3.3.8 Re-allocation of 116000 – Hotline for Missing Children 26 7.1 Communication with the users – access to public information, information campaigns 58 3.3.9 Evaluation of the list of localities with a risk of entering involuntary roaming 26 3.3.10 Solving users’ complaints 26 7.2 Public consultation 59 7.2.1 Analysis and dialogue for outlining ANCOM’s strategy for 2020 digital communications 59 4. Postal services 28 7.3 Communication with the mass-media 60 4.1 Postal market in 2014 28 4.1.1 General authorisation 28 8. International Relations 61 4.1.2 Statistical data 29 8.1 International relations – 2015 objectives 61 4.2. Postal services regulation 31 8.2 ANCOM on a global level 61 4.2.1 The completion of the regulations within the scope of universal service in the postal field 31 8.3 ANCOM on a European level 62 4.2.2 The amendment and the completion of certain regulations for the purpose of sending documents, data and information by the postal services providers by electronic means 32 8.4 ANCOM on a regional level 63 4.2.3 The settling of the request on the compensation of the net cost of the provision of postal services within the scope of universal service in 2014 32 9. Enhancing institutional capacity and developing human potential 64 4.3 Protection of the postal services users 33 9.1 Improving the internal/management control system 64 9.2 Orientation towards a constructive organizational culture and development of human potential 64 5. Scarce resources 34 9.3 Professional Ethics and Conduct 64 5.1 Administration of scarce resources 34 5.1.1 Awarding spectrum resources in the 3400 – 3800 MHz bands 34 9.4 Health and safety at work 64 5.1.2 Awarding spectrum resources for transition to digital terrestrial television 36 9.5 More efficient internal processes 64 5.1.3 Amending the procedure for authorising the provision of audio-visual programme services 36 5.1.4 Procedure for awarding the radio frequency usage rights for diplomatic missions, 10. Financial data 66 consular offices and representation offices of international organizations accredited in Romania 37 5.1.5 Amending the radio spectrum usage fees 37 11. List of the ANCOM President’s Decisions adopted in 2015 76 5.1.6 Consultation on licence-exempt radio frequencies or radio frequency bands 37 12. Terms and Abbreviations 77 5.1.7 Public consultation on the future use of the 410 MHz and 450 MHz bands 38 5.1.8 New regulations on number porting, numbering resources and technical resources 38 13. Contact 78 5.2 Radio spectrum management 39 2 | Raport Anual 2015 Raport Anual 2015 | 3 Monitoring, control Enhancing institutional ANCOM List of ANCOM President’s Glossary of terms and Electronic communications Postal services Scarce resources and equipment market Communication International relations capacity and developing Financial data Contact President’s message Decisions adopted in 2015 abbreviations surveillance human potential 1. ANCOM President’s message 2. ANCOM – mission and objectives One year in 365 words Looking back on 2015, it seemed a very short year at ANCOM. Critics would say this perception was due to our slow speed of reaction to rapid market developments, while supporters could confirm that time condensed under the pressure of the Authority’s many projects and activities. The National Authority for Management and Regulation in Communications is the Truth is, we had numerous projects that required intensive efforts on all our action lines. Regular activities, such institution that protects the interests of the communications users in Romania, by as monitoring the services and the equipment markets, the interconnection and authorisation management or the promoting competition in the communications market, ensuring the management of scarce providers’ control – despite the fact that they are essential to a functional market – competed for resources with resources and encouraging innovation and efficient investments in infrastructure. particular improvement initiatives, such as those of the regulations on user information, on the protection of disabled users, of enhanced allocation of the numbering resources and of improving the portability system, or that of cost Through our activity, we aim at ensuring that all the law, the multiannual project for a national inventory of analyses for the universal postal service. users in Romania benefit from quality communications the public electronic communications networks and of services, at fair prices, and that the operators develop the associated infrastructure elements, or reviewing In 2015, we organised two spectrum auctions resulting in the award of 17 DTT multiplexes and 255 MHz for broadband based on innovation, while the Authority’s employees the relevant markets corresponding to leased lines- fixed or mobile communications networks in the 3.5 GHz and 3.7 GHz bands, whereas in the second half of last year, are trusted and respected, due to their professionalism, terminating segments. For the efficient management upon the adoption of the national sector policies, we started an ambitious strategic analysis project envisaging the responsibility and integrity. of radio spectrum, the plan provided organising digital communications sector up to 2020. the auction for awarding the rights of use in the In 2015, ANCOM’s main strategic objectives were, 3.4-3.8 GHz band and the auction for the unawarded By all means, last year’s spearhead activity was the analysis of competition in the markets for fixed Internet access mainly: improving the performances of electronic national multiplexes and for the regional and local provision in unguaranteed band and for access to the associated infrastructure elements.