KEY FACTS (this report covers the period from May 2013 to April 2014) 38 million passenger journeys were made on Stagecoach East Scotland services annual performance 27.7 millions miles operated within East Scotland across Fife, Dundee, Angus and East Scotland Perthshire and into Aberdeen, Edinburgh, Glasgow and Stirling. 99.89% reliability and 95.1% punctuality giving passengers a high degree of May 2013 to April 201414 con! dence in our services 549 buses and coaches, 91% of which are fully accessible, operating on over 170 greener smarter travel routes 1332 employees working across 11 depots throughout East Scotland getting in touch For information or to make comments or suggestions regarding our services contact: 01592 645680 Customer Services, FREEPOST STAGECOACH www.stagecoachbus.com [email protected] twitter.com/StagecoachEScot @StagecoachEScot We have a dedicated helpdesk for customers with disabilities or those who require assistance 01333 426 038 [email protected] What to do if things go wrong we do our best to meet your expectations but occasionally things can go wrong. If you feel we have failed you in some way please tell us about it. Contact details are above. If you are unhappy with our response, this independent body will review complaints: Bus Users Scotland, Hopetoun Gate, 8b McDonald Road, Edinburgh, EH7 4LZ Nationwide bus times *Calls cost 10p per minute from BT Landlines, charges from other providers may vary. ES annual performance leaflet 1314.indd 1 18/07/2014 16:25:53 provides local bus services in the East of our local highway authorities. West Fife residents, and in particular, a Scotland through Fife, Dundee, Perthshire and Angus and into frequent service with parking facilities for those travelling from Fife to Glasgow. Aberdeen, Edinburgh, Glasgow and Stirling. fares Our aim is to provide safe, reliable, punctual clean and comfortable We endeavour to provide value for money services with a good value for money range of tickets and fares. fares and ticket options. In addition to our standard single fares we offer unlimited travel period tickets. Details (this report covers the year from May 2013 to April 2014) of our dayrider and megarider tickets are available online and longer period tickets can also be bought online for quick and easy payments. We offer a range of our staff maintained to much higher standards than special tickets for students and young the legal minimum to ensure safety and people and launched a new student ticket We are a major local employer with 999 in Perth in September 2013. drivers, 208 engineers and cleaners and comfort. Every vehicle is cleaned daily. We increased fares once during the year 125 supervisors and managers all based the environment locally. All our staff are fully trained in by an average of 3%. This was to cover their respective skills, with the emphasis our increased costs such as pay, fuel and We used 3.6 million gallons of diesel last on passenger safety, comfort and courtesy. insurance, and to provide for further year, at an average of 8.1 miles per gallon. investment in new vehicles, plant and Driver training, through a safe and ef cient All our drivers have completed the full ve equipment. driving course is carried out to improve stages of their Certi cate of Professional fuel consumption and Eco-driver has led Competence (CPC). customer satisfaction to lower emissions across our depots. We employ 10 engineering apprentices Stagecoach Group has achieved the We carried a total of 38 million passengers from within the local community to Carbon Trust Standard for reducing over the year, an increase on last year. ensure we provide the necessary skills for reliability energy consumption, and has announced the future. Despite our best efforts, unfortunately we a challenging CO2 reduction programme Reliability means ensuring that our All our staff have the bene t of our sometimes give cause for complaint. In for the next 5 years. Within East Scotland passengers can have a high degree of Group pensions scheme with employer the past year we received a total of 1315 we have achieved a 3.7% reduction in con dence that their bus will turn up. We contributions. passenger complaints about our services, buildings CO2 within the last year. operated 99.89% of all scheduled journeys which equates to one complaint per All our buses and coaches run on low with 0.06% failure due to internal reasons, 28,959 passengers. our ! eet and 0.05% of miles lost due to external sulphur diesel, with a high-tech additive Envirox to reduce pollution and improve We operate a eet of 549 buses and reasons such as congestion and diversions. fuel consumption. Vehicle engines must coaches, 15 of which we replaced over In the past year we operated a total of our achievements meet increasingly higher Euro standards of the past year with a total investment of 27.7 million miles. We have agreed partnerships with Fife, exhaust emissions. 78% of our eet meets £3million. All our new vehicles are tted Perth and Kinross, Dundee City and at least the Euro 3 standard. We operate with CCTV to ensure passenger and Angus Councils to work together to punctuality 9 diesel-electric hybrid vehicles as part driver safety. A further 55 buses are on improve and invest in our local network of our Perth eet and have 18 more on order for 2014/2015. Punctuality means ensuring that your bus of services. will turn up on time. We monitor our order for delivery in 2014/2015. The Government requires all buses to We have made some improvements to services for punctuality throughout the We recycle most of our waste, such as be fully wheelchair accessible by 2017. services over the past year including year and 95.1% of our services monitored litter, used oils, lters, batteries, parts, etc. We are well advanced with our eet investment in new coaches for the Glasgow operated within 5 minutes of their We also recycle the water we use to wash modernisation, with 91% of our eet Express network as well as introducing scheduled time, traf c congestion was the our vehicles every night. Our staff green (excluding touring coaches) being low new links to Forth Valley Royal Hospital. main reason for delay. We continually seek team, comprising of a selection of staff oor or wheelchair lift equipped. improvements both through rescheduling In partnership with Fife Council, a new from various disciplines and depots across Our vehicles are inspected by our services, consulting passengers and local park and ride site at Halbeath now offers the company are dedicated to reducing engineers at least every 3 weeks, and authorities and we are in discussions with more travel options and connections to the carbon footprint of the company. ES annual performance leaflet 1314.indd 2 18/07/2014 16:25:55 provides local bus services in the East of our local highway authorities. West Fife residents, and in particular, a Scotland through Fife, Dundee, Perthshire and Angus and into frequent service with parking facilities for those travelling from Fife to Glasgow. Aberdeen, Edinburgh, Glasgow and Stirling. fares Our aim is to provide safe, reliable, punctual clean and comfortable We endeavour to provide value for money services with a good value for money range of tickets and fares. fares and ticket options. In addition to our standard single fares we offer unlimited travel period tickets. Details (this report covers the year from May 2013 to April 2014) of our dayrider and megarider tickets are available online and longer period tickets can also be bought online for quick and easy payments. We offer a range of our staff maintained to much higher standards than special tickets for students and young the legal minimum to ensure safety and people and launched a new student ticket We are a major local employer with 999 in Perth in September 2013. drivers, 208 engineers and cleaners and comfort. Every vehicle is cleaned daily. We increased fares once during the year 125 supervisors and managers all based the environment locally. All our staff are fully trained in by an average of 3%. This was to cover their respective skills, with the emphasis our increased costs such as pay, fuel and We used 3.6 million gallons of diesel last on passenger safety, comfort and courtesy. insurance, and to provide for further year, at an average of 8.1 miles per gallon. investment in new vehicles, plant and Driver training, through a safe and ef cient All our drivers have completed the full ve equipment. driving course is carried out to improve stages of their Certi cate of Professional fuel consumption and Eco-driver has led Competence (CPC). customer satisfaction to lower emissions across our depots. We employ 10 engineering apprentices Stagecoach Group has achieved the We carried a total of 38 million passengers from within the local community to Carbon Trust Standard for reducing over the year, an increase on last year. ensure we provide the necessary skills for reliability energy consumption, and has announced the future. Despite our best efforts, unfortunately we a challenging CO2 reduction programme Reliability means ensuring that our All our staff have the bene t of our sometimes give cause for complaint. In for the next 5 years. Within East Scotland passengers can have a high degree of Group pensions scheme with employer the past year we received a total of 1315 we have achieved a 3.7% reduction in con dence that their bus will turn up. We contributions. passenger complaints about our services, buildings CO2 within the last year. operated 99.89% of all scheduled journeys which equates to one complaint per All our buses and coaches run on low with 0.06% failure due to internal reasons, 28,959 passengers.