A Product Stewardship Plan For Unwanted Medicine From Households Santa Clara County, California July 23, 2016 Table of Contents I. Introduction .....................................................................................................................................................................................4 II. Stewardship Organization ..........................................................................................................................................................4 III. Contact Information ......................................................................................................................................................................4 IV. Plan Definitions ..............................................................................................................................................................................5 V. Unwanted Medicine ......................................................................................................................................................................6 VI. Collection of Unwanted Medicine ............................................................................................................................................7 A. Unwanted Medicine Collection Program Implementation ............................................................................................7 1. Outreach ..............................................................................................................................................................................7 2. Implementation ..................................................................................................................................................................8 3. Convenience .......................................................................................................................................................................8 4. Flexible Expansion ............................................................................................................................................................9 B. Kiosk Drop-Off Sites ................................................................................................................................................................10 1. Kiosk Drop-Off Site Locations ........................................................................................................................................10 2. Drop-Off Site Kiosk Placement and Maintenance Program ...................................................................................12 3. Kiosk Specifications ..........................................................................................................................................................12 4. Kiosk Collection .................................................................................................................................................................13 5. Disposal of Kiosk Contents .............................................................................................................................................14 6. Frequency of Pick-Up .......................................................................................................................................................15 7. Procedures if a Kiosk is Full Prior to Scheduled Pick-Up ........................................................................................15 8. Unplanned Event Preparedness ....................................................................................................................................15 C. Take-Back Events .....................................................................................................................................................................16 1. Method .................................................................................................................................................................................17 2. Procedures ..........................................................................................................................................................................17 3. Fees and Costs ..................................................................................................................................................................18 D. Mail-Back Services ..................................................................................................................................................................18 1. Mail-Back Package Availability .......................................................................................................................................18 2. Mail-Back Package Collection and Disposal ..............................................................................................................19 VII. Plan and Collection Goals ...........................................................................................................................................................20 VIII. Patient Privacy ................................................................................................................................................................................22 IX. Call Center .......................................................................................................................................................................................22 X. Training ..............................................................................................................................................................................................23 A. Service Technician Training ...................................................................................................................................................24 XI. Transporter and Disposal Facility Information .....................................................................................................................24 A. Transporter of Unwanted Medicines from Kiosk Drop-Off Sites and Take-Back Events ......................................24 1. Primary Transporter ...........................................................................................................................................................24 2. Secondary Transporter .....................................................................................................................................................24 B. Disposal Facility for Unwanted Medicines from Kiosk Drop-Off Sites and Take Back Events ............................25 1. Primary Disposal Facility ..................................................................................................................................................25 2. Secondary Disposal Facility ............................................................................................................................................25 C. Disposal Facility for Unwanted Medicines from Mail-Back Services .........................................................................25 1. Primary Disposal Facility ..................................................................................................................................................25 2. Secondary Disposal Facility ............................................................................................................................................26 XII. Unwanted Medicine Educational and Outreach Programming ......................................................................................26 A. Overview ....................................................................................................................................................................................26 B. Audiences ..................................................................................................................................................................................27 C. Messages ...................................................................................................................................................................................27 D. Tools/Communications Channels ........................................................................................................................................28 1. Phone ....................................................................................................................................................................................28 2. Website .................................................................................................................................................................................28 2 3. Materials ...............................................................................................................................................................................29 4. Media Outreach .................................................................................................................................................................29 E. Collaboration with City Officials and Community Organizations ................................................................................29 F. Disclaimer ..................................................................................................................................................................................30 XIII. Survey .............................................................................................................................................................................30