DOCUMENT RESUME ED 415 736 HE 030 841 AUTHOR Warner, David, Ed.; Crosthwaite, Elaine, Ed. TITLE Human Resource Management in Higher and Further Education. INSTITUTION Society for Research into Higher Education, Ltd., London (England). ISBN ISBN-0-335-19377-3 PUB DATE 1995-00-00 NOTE 217p.; Published by Open University Press. AVAILABLE FROM Taylor & Francis, 1900 Frost Road, Suite 101, Bristol, PA 19007-1598; phone: 800-821-8312; fax: 215-785-5515 (ISBN-0-335-19377-3 paperback, $36.95; ISBN-0-335-19378-1 hardback). PUB TYPE Books (010) Collected Works General (020) EDRS PRICE MF01/PC09 Plus Postage. DESCRIPTORS Administrator Education; Adult Education; Change Strategies; College Administration; Communication Skills; Diversity (Faculty); Educational Environment; Faculty College Relationship; Foreign Countries; *Human Resources; Information. Management; Labor Legislation; Labor Relations; *Personnel Management; Postsecondary Education IDENTIFIERS *United Kingdom ABSTRACT This book presents 13 papers which address human resource management in universities and colleges of further education in the United Kingdom. A'list of abbreviations precedes the papers. The papers are: (1) "Setting the Scene" (Elaine Crosthwaite and David Warner); (2) "Managing Change" (David House and David Watson); (3) "Developing a Human Resource Strategy" (Elizabeth Lanchbery); (4) "Managing Diversity" (Rebecca Nestor); (5) "The Learning Organization" (Jennifer Tann); (6) "Effective Communication" (Jo Andrews); (7) "Managing and Rewarding Performance" (David Bright and Bill Williamson); (8) "Executive Recruitment" (Diana Ellis); (9) "Essential Employment Law" (Geoffrey Mead); (10) "Making Educational Institutions Safer and Healthier" (Patricia Leighton);(11) "Developing Managers" (Elizabeth Walker);(12) "Industrial Relations Strategies and Tactics" (Roger Ward); and (13)"Managing Information" (John McManus and Emily Crowley).(A bibliography contains approximately 150 references.) (DB) ******************************************************************************** Reproductions supplied by EDRS are the best that can be made from the original document. ******************************************************************************** The Society for Research into Higher Education llT TCI1 y1 iii Resource Man ,weraent iother (Ptnd Further duction BEST COPY AVAILABLE PERMISSION TO REPRODUCE AND U.S. DEPARTMENT OF EDUCATION DISSEMINATE THIS MATERIAL Office of Educational Research andImprovement EDUCATIONAL RESOURCES INFORMATION HAS BEEN GRANTED BY CENTER (ERIC) IS14'his document has been reproduced as Taylor & Francis received from the person or organization originating it. Minor changes have been made to improve reproduction quality. TO THE EDUCATIONAL RESOURCES Points of view or opinions statedin this INFORMATION CENTER (ERIC) document do not necessarilyrepresent official OERI position or policy. f\f) edited by David Warner and Elaine Crosthwaite Human Resource Management in Higher and Further Education 3 SRHE and Open University Press Imprint General Editor. Heather Eggins Current titles include: Ronald Barnett: Improving Higher Education Ronald Barnett: Learning to Effect Ronald Barnett: Limits of Competence Ronald Barnett: The Idea of Higher Education Tony Becher: Governments and Professional Education Robert Bell and Malcolm Tight: Open Universities: A British Tradition? Hazel Bines and David Watson: Developing Professional Education Jean Bocock and David Watson: Managing the Curriculum David Boud et al.: Using Experience for Learning Angela Brew: Directions in Staff Development John Earwaker: Helping and Supporting Students Roger Ellis: Quality Assurance for University Teaching Gavin J. Fairbairn and Christopher Winch: Reading, Writing and Reasoning: A Guide for Students Shirley Fisher: Stress in Academic Life Diana Green: What is Quality in Higher Education? Sinclair Goodlad: The Quest for Quality Susanne Haselgrove: The Student Experience Jill Johnes and Jim Taylor: Performance Indicators in Higher Education Ian McNay: Visions of Post - compulsory Education Robin Middlehurst: Leading Academics Henry Miller: The Management of Change in Universities Jennifer Nias: The Human Nature of Learning: Selections from the Work of M. L. J. Abercrombie Keith Noble: Changing Doctoral Degrees Gillian Pascall and Roger Cox: Women Returning to Higher Education Graham Peeke: Mission and Change Moira Peelo: Helping Students with Study Problems Kjell Raaheim et al.: Helping Students to Learn Tom Schuller: The Future of Higher Education Michael Shattock: The UGC and the Management of British Universities John Smyth: Academic Work Geoffrey Squires: First Degree Ted Tapper and Brian Salter: Oxford, Cambridge and the Changing Idea of the University Kim Thomas: Gender and Subject in Higher Education Malcolm Tight: Higher Education: A Part-time Perspective David Warner and Elaine Crosthwaite: Human Resource Management in Higher and Further Education David Warner and Gordon Kelly: Managing Educational Property David Warner and Charles Leonard: The Income Generation Handbook Sue Wheeler and Jan Birtle: A Handbook for Personal Tutors Thomas G. Whiston and Roger L. Geiger: Research and Higher Education Gareth Williams: Changing Patterns of Finance in Higher Education John Wyatt: Commitment to Higher Education Human Resource Management in Higher and Further Education Edited by David Warner and Elaine Crosthwaite The Society for Research into Higher Education & Open University Press Published by SRHE and Open University Press Celtic Court 22 Ballmoor Buckingham MK18 OCW First Published 1995 Copyright © The Editors and Contributors 1995 All rights reserved. Except for the quotation of short passages for the purposes of criticism and review, no part of this publication may be reproduced, stored in a retrieval system or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of the publisher or a licence from the Copyright Licensing Agency Limited. Details of such licences (for reprographic reproduction) may be obtained from the Copyright Licensing Agency Ltd of 90 Tottenham Court Road, London, \NIP 9HE. A catalogue record of this book is available from the British Library ISBN o 335 19377 3 (pb) 0 335 19378 1(hb) Library of Congress Cataloging-in-Publication Data Human resource management in higher and further education / edited by David Warner and Elaine Crosthwaite. p.cm. Includes bibliographical references and index. ISBN 0-335-19378I (hb) ISBN 0-335-19377-3 (pbk.) I. College personnel managementGreat Britain.2. Universities and collegesGreat BritainAdministration.I. Warner, David, 1947 .II. Crosthwaite, Elaine, 1952 . LB2331.685.07H861995 378.1'1'0941dm) 94-33900 CIP Typeset by Graphicraft Typesetters Ltd, Hong Kong Printed in Great Britain by St Edmundsbury Press Ltd Bury St Edmunds, Suffolk Contents Contributors vii Foreword by Peter Knight xi Selected Abbreviations xiii 1 Setting the Scene Elaine Crosthwaite and David Warner 2Managing Change 7 David House and David Watson 3Developing a Human Resource Strategy 20 Elizabeth Lanchbeg 4Managing Diversity 32 Rebecca Nestor 5 The Learning Organization 44 Jennifer Tann 6Effective Communication 56 Jo Andrews 7Managing and Rewarding Performance 70 David Bright and Bill Williamson 8Executive Recruitment 86 Diana Ellis 9Essential Employment Law 94 Geoffrey Mead 10Making Educational Institutions Safer and Healthier Patricia Leighton Developing Managers I 34 Elizabeth Walker vi Contents 12Industrial Relations Strategies and Tactics 152 Roger Ward 13Managing Information 171 John McManus and Emily Crowley Bibliography 184 Index 191 The Society for Research into Higher Education 199 Contributors The views expressed in this book are those of each contributor and are not necessarily those of his or her employer. Jo Andrews is Director of the National Employee Communication Centre which is based in the Business School at the University of Central England in Birmingham. The bulk of her work, studying the strengths and weaknesses of companies' internal communication policies, has been in the private sector. More recently she has been involved with several public sector organizations, including schools, where she has conducted staff, parent and pupil communi- cation audits. David Bright is a Lecturer in Employment Relations at Durham University and Co-Director of the University's Human Resource Development Unit. His research interests include reward and recognition, negotiating behaviour and HRD strategy. Elaine Crosthwaite is the Manager of Education Quality at the Institute of Personnel and Development. She previously taught at Nottingham Trent University and Coventry University and worked as a Personnel Manager for the British Oxygen Company. Her previous publications include articles on training, equal opportunities and personnel management in higher education as well as an exam guide for the Open University and a recent book entitled Passing Your IPM Exams. Emily Crowley is a consultant with KPMG Management Consulting. She has worked in the IT industry since 1986, moving from a systems house back- ground to the training division of a multinational computer hardware corpo- ration, developing and presenting courses in IT and management skills. Emily joined the consultancy division of a major HR software supplier in 1989, where her responsibilities included systems specification and build for major implementations within the public and private sectors. Diana