2016-17 Business Plan 2 Table of Contents Executive Summary ............................................................................................................................. 5 1.0 Introduction .................................................................................................................................... 6 1.1 Legislative Mandate ....................................................................................................................................... 6 1.2 Organization Profile ....................................................................................................................................... 6 1.3 Metrolinx Quick Facts & Service Highlights.................................................................................................... 7 2.0 Strategic Direction ......................................................................................................................... 9 2.1 Advancing our Five Year Strategic Objectives ................................................................................................ 9 3.0 Business Context 2016-17 .......................................................................................................... 12 3.1 Momentum from 2015-16 ........................................................................................................................... 12 3.2 Business Scan: Challenges and Opportunities .............................................................................................. 13 3.3 Regulatory Rail Issues and Initiatives ........................................................................................................... 15 4.0 Financial Profile ........................................................................................................................... 15 4.1 Operating Budget ......................................................................................................................................... 15 4.2 Capital Investment ....................................................................................................................................... 18 4.3 Capital Asset Growth 2016-17 ..................................................................................................................... 22 4.4 Key Performance Indicators (KPIs) and Targets ......................................................................................... 22 4.5 Financial Performance ................................................................................................................................. 22 4.6 Implementing Cost Allocations ................................................................................................................... 32 4.7 Managing Uncertainty ................................................................................................................................. 32 5.0 Joint Stakeholder Deliverables .................................................................................................. 34 5.1 Infrastructure Ontario (IO) ........................................................................................................................... 34 5.2 Municipal Partners ....................................................................................................................................... 34 5.3 Rail Partners (CN, CP, TTR, GEXR, VIA) ......................................................................................................... 35 5.4 Key Delivery Partners (Accenture, Bombardier, Crosslinx, Suncor, Pacific Northern Railworks (PNR)) ...... 35 6.0 Organizational Initiatives ............................................................................................................ 35 6.1 Fare Integration ............................................................................................................................................ 35 6.2 Review of the Metrolinx Act ........................................................................................................................ 36 6.3 Metrolinx Sustainability Strategy ................................................................................................................. 36 6.4 Stakeholder Consultations ........................................................................................................................... 37 7.0 GO Transit ..................................................................................................................................... 39 7.1 GO Transit Service Highlights ....................................................................................................................... 39 7.2 GO Customer Service Strategy ..................................................................................................................... 40 7.3 GO Regional Express Rail (GO RER) .............................................................................................................. 43 7.4 GO Expansion and Optimization .................................................................................................................. 45 7.5 GO State Of Good Repair ............................................................................................................................. 45 8.0 PRESTO ........................................................................................................................................ 46 8.1 PRESTO Customer Service Strategy .............................................................................................................. 46 8.2 PRESTO Fare Card Highlights ........................................................................................................................ 46 8.3 PRESTO Business Model and SP Engagement .............................................................................................. 47 8.4 PRESTO State of Good Repair ....................................................................................................................... 48 9.0 UP Express ................................................................................................................................... 48 9.1 UP Express Service Highlights ...................................................................................................................... 48 9.2 Fare Structure Changes ................................................................................................................................ 50 9.3 UP State of Good Repair .............................................................................................................................. 51 10.0 Rapid Transit .............................................................................................................................. 51 10.1 Regional Rapid Transit Expansion ............................................................................................................. 51 10.2 Rapid Transit Projects Underway .............................................................................................................. 52 10.3 Funding for Other Next Wave Projects ...................................................................................................... 53 11.0 Regional Transportation Planning ........................................................................................... 53 11.1 Legislative Review of the Big Move ............................................................................................................ 53 12.0 Transit Support .......................................................................................................................... 54 12.1 Smart Commute ......................................................................................................................................... 54 13.0 Transit Procurement Initiative (TPI) ......................................................................................... 55 2016-17 Business Plan 3 13.1 Transit Procurement Made Easy ................................................................................................................ 55 14.0 Metrolinx Internal ....................................................................................................................... 56 14.1 Business Planning Improvements .............................................................................................................. 56 14.2 HR Profile ................................................................................................................................................... 56 14.3 I&IT Profile ................................................................................................................................................. 58 14.4 Communication Plan .................................................................................................................................. 60 Appendix ............................................................................................................................................. 61 Key Assumptions ................................................................................................................................................ 61 List of Acronyms ................................................................................................................................................. 64 2016-17 Business Plan 4 Executive Summary Metrolinx’s annual Business Plan for 2016-17