TL0612_Cover 2003 8/27/03 11:58 AM Page 25 Transport for London Annual report 2002/03 TL0612_REPORT 2003 New2 8/29/03 9:52 AM Page 2 Transport for London Contents 3 Mayor’s message 5 Message from Bob Kiley 8 Our achievements 8London Buses 9 Street Management 11 London Trams 11 Docklands Light Railway 12 Victoria Coach Station 13 London River Services 13 Public Carriage Office 14 London’s Transport Museum 14 Working with National Rail 15 Creating a healthier London environment 16 Personal security and road safety 17 Transport Policing and Enforcement Directorate 18 Equality and Inclusion 19 Accessible transport services 20 Employees 21 Working with the London boroughs 22 Developing the transport network 23 Delivering Best Value 24 Financial review 25 Appendices 25 Appendix 1 - Transport for London (TfL) organisation 26 Appendix 2 - Board members, committees and panels 30 Appendix 3 - Summary of progress towards the implementation of the Mayor's Transport Strategy 38 Appendix 4 - Financial assistance 39 Appendix 5 - Guarantees, arrangements and indemnities 40 Appendix 6 - Operating statistics 41 Appendix 7 - Performance statistics 42 Appendix 8 - Employee numbers 43 Appendix 9 - Statement of accounts 49 About TfL 2 TL0612_REPORT 2003 New2 8/29/03 9:52 AM Page 3 Annual Report 2002/03 Mayor’s London cannot continue to grow and prosper without good public transport. We will continue message to do everything in our power to maintain and We have faced improve public transport in London and ensure major challenges that Government does all it can to help us with and achieved some the challenges we face. great successes in The long-awaited East London Line extension is improving transport now moving ahead and will provide a huge boost to London’s economy, in terms of access to jobs in London during and housing for thousands of people in north and the last year. south east London. The biggest challenge has been the introduction I remain committed to improving public transport of congestion charging in central London. The and creating opportunities for regeneration, scheme has already achieved a significant through schemes including Crossrail, Thameslink, reduction in traffic, which in turn makes for a the East London Line extension, extensions to cleaner, more pleasant environment and the Docklands Light Railway and the new river encourages residents and tourists to make the crossings in the Thames Gateway. most of our city. As well as new rail projects, Londoners are There have been crucial steps forward to improve benefiting from big improvements to buses in the public transport in the Capital. Capital. Buses are now more regular, more I took control of London Underground on 15 July, reliable and - thanks to dedicated transport with the aim of delivering the best possible policing - safer than ever before. This is reflected service to Londoners. We face a tough challenge in a significant growth in passenger numbers – to transform an under-invested transport system, one million more people a day are now using while still delivering three million Tube journeys a London’s buses. day. There will be no overnight changes. It will By the end of 2003 bus fares will have remained take a long time to see improvements but every frozen for four years. Holding down these fares, step will be taken to create a reliable, safe and not only provides an alternative to car travel but efficient service. also reflects that some of the people most The Crossrail project, which will provide a vital dependent upon public transport are on low transport link into the heart of London, has incomes. Accessible and affordable transport received the support of Government. We must must be available to all. now raise the money to make this scheme a Another success has been the completion of the reality. I am concerned that, without new ambitious scheme to breathe new life into revenue mechanisms, maintaining the current Trafalgar Square, with the introduction of new level of provision and building new transport traffic arrangements and a new pedestrianised systems will become more difficult. area in front of the National Gallery. 3 TL0612_REPORT 2003 New2 8/27/03 9:48 AM Page 4 Transport for London Once again, everyone can enjoy the square as it was originally intended; a great place to meet friends and relax. There is so much further to go. The biggest challenge will be securing the funding needed to ensure services continue to improve and new transport systems are delivered. This is essential Ken Livingstone to ensure London’s place as a world class city. Mayor of London 4 TL0612_REPORT 2003 New2 8/27/03 9:48 AM Page 5 Annual Report 2002/03 Message from Bob Kiley From a standing start just three years ago, TfL’s progress has been strong and consistent. 2002/03 confirmed the forward momentum that we have built up in renewing the quality and quantity of London’s transport. There’s still a long way to go, but the smooth delivery of congestion charging and ongoing preparations to bring the Underground into the TfL family are both milestones that show we are well on course. The growth in London bus usage is amongst last pedestrian environment, less pollution and a year’s major accomplishments in moving forward reduction in car journey times, with typical the Mayor’s Transport Strategy. Overall, we are savings on a round trip to and from the zone in experiencing the fastest rate of passenger growth the region of 13 per cent and a 32 per cent drop since 1945. Bus usage has increased by 7.3 per in congestion. cent to 1,534 million passenger journeys in To heighten the enjoyment and make use of one 2002/03, representing an extra 104 million of London’s most historic locations, construction passenger journeys over the previous year. work has been completed at Trafalgar Square for London’s bus fleet has continued to grow and phase one of the World Squares for All scheme. improve, with more than 300 extra buses running. Unfortunately, this meant major road layout Passenger numbers using Night buses and Sunday changes, but the North side of Trafalgar Square is services rose by 16 per cent and 12 per cent now pedestrianised and links to the National respectively. We continued our rollout of Gallery via a grand central staircase. The Square accessible vehicles and by March 2003, 77 per opened to the public in July 2003. cent of the fleet (excluding Routemasters) comprised low floor, wheelchair accessible buses, I’m pleased to say that progress has been made which I believe is essential in attaining our goal of on private hire licensing, with more than 2,100 greater equality and inclusion for all Londoners. operators licensed in the first stage of improving the quality and safety of private hire taxis. To The renaissance of London’s bus network directly highlight this licensing and the problems caused enabled another TfL success story - the launch of by illegal minicabs, TfL launched its ‘Know What congestion charging, one of the most innovative You’re Getting Into?’ campaign in January 2003, traffic management schemes ever attempted in a in an effort to raise awareness of the danger of world capital. The start up date for congestion sexual assault in illegal minicabs. charging saw London’s roads refreshingly empty of vehicles, with traffic within the zone reduced by 16 per cent. Other benefits to Londoners include improvements in bus reliability, a better 5 TL0612_REPORT 2003 New2 8/27/03 9:51 AM Page 6 Transport for London Our plans for the future in September 2002) for the East London Line Extension which will form part of an orbital rail We have made progress – but there is still a lot system for London linking Clapham Junction in of ground to cover. That means greater efforts in the south to Dalston and Highbury in the north. integrating the various transport modes we Apart from increasing capacity and making many oversee and instigating new and much needed rail journeys much simpler, both projects will schemes in the capital. make a significant contribution to regeneration. Consultation is underway on proposals for the Thames Gateway Bridge, between Beckton and The TfL family and the challenges it faces Thamesmead in East London. The bridge is part Bringing the Underground on board presents us of a wider package of transport infrastructure with an opportunity to take a more unified projects designed to support regeneration in East approach across all the modes of transport that London and the wider Thames Gateway area – an are operated by TfL. However, there are two area that will need to accommodate 255,000 jobs major hurdles that will significantly jeopardise our and 142,000 homes by 2016. Once the main efforts to respond to the growing demands on period of consultation ends, the Mayor will our services. consider the views expressed and decide whether to go ahead. There would then follow a period I maintain that the Government’s Public Private of scrutiny either by Parliament or via a public Partnership (PPP) is not the right way to manage inquiry before the final decision to build the the maintenance and renewal of the Tube. As bridge can be made. We are also working on an they stand, the PPP contracts do not extension to the Docklands Light Railway to satisfactorily address the improvements to the London City Airport (due to open in 2005), which Underground that TfL and the public demand. could be further extended, under the Thames, to Nevertheless, we will do everything within our Woolwich Arsenal by 2008. power to hold the infrastructure companies to account on those Tube improvements they have TfL London Rail played a major part in ensuring promised to deliver.