City DeliveryTransmittal Carriers LetterDuties and Responsibilities Handbook M-41 June 2019 Transmittal Letter 5 A. Explanation. This is a partial revision of Handbook M-41 City Delivery Carriers Duties and Responsibilities, incorporating revisions published in the Postal Bulletin on the following dates: March 27, 2008; August 14, 2008; February 24, 2011; July 25, 2013; June 11, 2015; November 26, 2015; and July 7, 2016. This edition is a complete re-issue of Handbook M-41. B. Availability: Copies are available for Postal Service employees on the Postal Service PolicyNet Web site at http://blue.usps.gov: In the left-hand column under “Essential Links,” click on PolicyNet, and then in the column on the right, click on Handbooks. C. Questions and Comments. Send suggestions and comments about this handbook to the following address: DELIVERY OPERATIONS SUPPORT UNITED STATES POSTAL SERVICE 475 L’ENFANT PLZ SW RM 7142 WASHINGTON DC 20260-2802 D. Cancellations. All previous issues of Handbook M-41 are obsolete. Discard all previous editions. Please recycle. E. Effective Date. This handbook is effective June 2019. Kevin L. McAdams Vice President Delivery Operation Preface City carriers perform an important function in the United States Postal Service. They serve millions of families and business firms daily. City carriers are highly respected by the American public. This respect has been earned by many years of dedicated service, especially during national and local emergencies, including prolonged periods of extreme weather conditions. You are now a member of this group of faithful and dedicated employees. This handbook will help you give a high quality service that you will be proud of. Study this information carefully; ask your postmaster or manager to explain any points that are not clear to you. We offer you our best wishes for a long and happy postal career. June 2019 iii City Delivery Carriers Duties and Responsibilities This page intentionally left blank iv Handbook M-41 Contents Preface . iii 1 General Information . 1 11 Responsibilities of Carrier. 1 111 Scope of Responsibilities . 1 112 General Responsibilities . 1 112.1 Efficient Service . 1 112.2 Diligence and Promptness. 1 112.3 Security . 1 112.4 Safety. 2 112.5 Neatness and Example . 2 112.6 Courtesy to Public . 2 112.7 Proper Vehicle Operation. 2 12 Basic Carrier Duties . 2 121 Office Duties . 2 121.1 Time Allowances . 2 121.2 Case Duties . 6 121.3 Change of Address Orders . 6 122 Street Duties . 6 122.1 Delivery and Collection . 6 122.2 Special Services . 8 123 Other Duties . 8 123.1 Mailing Cards. 8 123.2 Reports . 8 124 Part-Time Flexible City Carriers . 8 13 Delivery and Collection Rules . 8 131 Delivery on Letter Routes . 8 131.1 Security of Mails . 8 131.2 General Precautions . 9 131.3 Actual Delivery . 9 131.4 Reporting Requirements . 10 132 Collection on Letter Routes. 11 132.1 Collection from Customers . 11 132.2 Collection from Boxes and Racks . 11 132.3 Handling Collected Mail. 11 133 Safety Practices . 11 14 Equipment and Supplies. 12 June 2019 v City Delivery Carriers Duties and Responsibilities 15 Restricted Activities . 12 151 Outside Employment. 12 152 Service Changes . 13 153 Directories and Mailing Lists . 13 154 Political Activities . 13 16 Supervision . 13 2 Office Time — Preparation . 15 21 Timecards . 15 211 Reporting for Work . 15 211.1 Non-PSDS Offices. 15 211.2 PSDS Offices . 15 211.21 Badge Reader. 15 211.22 Transacter. 15 211.23 Dial Setting . 16 212 Leaving for Route . 16 212.1 Non-PSDS Offices. 16 212.2 PSDS Offices . 16 22 Casing and Preparing Mail . 17 221 Carrier Cases. 17 221.1 Description. 17 221.2 Arrangements of Separations . 17 221.3 Modified Carrier Cases . 17 221.4 Letter Separations . 19 221.5 Identifying Relays . ..