Created on 05/29/2009 9:10 AM QVS Software, Inc Terminal Services for Windows™ Version 6 User’s Guide Program Number QVSTS_006 Document Updated: 05/28/2009 QVS Software, Inc 2009 1 Note: Before using this information and the product it supports, be sure to read the general information under “Notices”. Third Edition (May 2009) This edition applies Version 6 of the QVS 4690 Terminal Services (TSF) for Windows licensed program. Download publications from www.qvssoftware.com. Email comments to [email protected] or address your comments to: QVS Software, Inc. c/o TS Publications 5711 Six Forks Rd. Suite 300 Raleigh, NC 27609 USA When you send information to QVS, you grant QVS a nonexclusive right to use or distribute the information in any way it believes appropriate without incurring any obligation to you. © Copyright QVS Software, Inc. 2003-2009. All rights reserved. 2 Terminal Services for Windows V6 Created on 05/29/2009 9:10 AM Contents QVS Software, Inc......................................................................................................................1 User’s Guide...............................................................................................................................1 Program Number QVSTS_006...............................................................................................1 Document Updated: 05/28/2009.........................................................................................1 Contents......................................................................................................................................3 Notices........................................................................................................................................5 Trademarks.............................................................................................................................5 About This Book.........................................................................................................................6 Who Should Read This Book.................................................................................................6 How to Use This Manual........................................................................................................6 Where to Find More Information............................................................................................7 Chapter 1. Overview of Terminal Services Feature....................................................................8 Prerequisites............................................................................................................................8 Comparison of TSF and 4690 OS...........................................................................................9 New Features in TSF Version 6............................................................................................10 Supported POS Devices........................................................................................................11 Supported System Functions.................................................................................................12 Chapter 2. Installation...............................................................................................................13 Controller Considerations for TSF........................................................................................13 Configuring the Terminal at the 4690 Controller.................................................................14 Enabling Virtual POS Device Support.................................................................................14 Features Available Through Custom Programming.............................................................14 Client-Based Device and Application Support.....................................................................15 National Language Support Considerations.........................................................................15 Verifying Connectivity.........................................................................................................16 Setting up Terminals for TSF...............................................................................................16 4694 Terminals.................................................................................................................16 SurePOS 7XX Terminals..................................................................................................16 4693 Terminals.................................................................................................................16 SurePos 300/500/600 Terminals.......................................................................................17 Generic Terminals.............................................................................................................17 DLC Protocol for Windows..............................................................................................17 Point-of-Sale Subsystem for Windows (Using POSSWIN Device Support)...................18 IBM JavaPOS™ for Windows..........................................................................................18 JavaPOS Device Configuration Directory........................................................................20 TSF Version 6 Installation....................................................................................................20 Welcome Screen....................................................................................................................21 Setup Type...........................................................................................................................21 Choose Destination................................................................................................................23 Choose Additional.................................................................................................................24 Select folder..........................................................................................................................25 File transfer status..................................................................................................................25 Reboot.................................................................................................................................26 Maintenance Dialog remove/update...........................................................................................28 Configuring TSF for 4690 OS Java Applications.................................................................29 Configuring RS232 COM support for Java Applications.....................................................29 QVS Software, Inc 2009 3 Configuring Devices for TSF Version 6...............................................................................30 CDIFILE Content..................................................................................................................30 TSF Maintenance Update Facility........................................................................................36 Starting TSF on a New Terminal..........................................................................................36 Using the Show-Hide TSF Feature...................................................................................36 Starting and Stopping TSF................................................................................................36 Using the TS Monitor System Tray Application..............................................................38 Changing the Terminal Number, Application Name, or Attaching the Terminal to a New Controller..........................................................................................................................38 Reconnecting the Alphanumeric POS Keyboard to the TSF Session...............................39 Problem Determination.........................................................................................................39 Collecting and Retrieving Dumps for Problem Analysis.....................................................41 Collecting and Retrieving Traces for Problem Analysis......................................................42 Collecting a Trace for a Repeatable Error That Occurs After the Application has Initialized..........................................................................................................................42 Collecting a Trace For an Error That Occurs During TSF Boot or Whose Occurrence is Unpredictable....................................................................................................................42 Chapter 3. Maintenance............................................................................................................44 Terminal Software Maintenance for TSF.............................................................................44 Function Description.........................................................................................................44 TSFMAINT Processing....................................................................................................44 Setting the Number of Terminal Dumps Kept at the Controller.......................................47 Maintenance of TSF Dump Files......................................................................................48 User Maintenance.............................................................................................................48 Error Messages......................................................................................................................50