qwertyuiopasdfghjklzxcvbnmqwertyui opasdfghjklzxcvbnmqwertyuiopasdfgh jklzxcvbnmqwertyuiopasdfghjklzxcvb nmqwertyuiopasdfghjklzxcvbnmqwer JASS Training Manual tyuiopasdfghjklzxcvbnmqwertyuiopas Please check with the specific organization that you are assigned to and verify these processes. This is dfghjklzxcvbnmqwertyuiopasdfghjklz meant to be used as a guide only. x 5/2009 cvbnmqwertyuiopasdfghjklzxcvbnmq Latest Update 07/26/2012 wertyuiopasdfghjklzxcvbnmqwertyuio pasdfghjklzxcvbnmqwertyuiopasdfghj klzxcvbnmqwertyuiopasdfghjklzxcvbn mqwertyuiopasdfghjklzxcvbnmqwerty uiopasdfghjklzxcvbnmqwertyuiopasdf ghjklzxcvbnmqwertyuiopasdfghjklzxc vbnmqwertyuiopasdfghjklzxcvbnmrty uiopasdfghjklzxcvbnmqwertyuiopasdf ghjklzxcvbnmqwertyuiopasdfghjklzxc vbnmqwertyuiopasdfghjklzxcvbnmqw 1 ertyuiopasdfghjklzxcvbnmqwertyuiop asdfghjklzxcvbnmqwertyuiopasdfghjkl Table of Contents Telephone Services ......................................................................................................... 4 i. Answering your phone ......................................................................................... 4 ii. How to “pick” a line ............................................................................................ 4 iii. Transferring Calls ................................................................................................ 4 iv. Transferring directly to voicemail ....................................................................... 4 B. Scheduling Services ................................................................................................ 5 i. Meeting Coordination .......................................................................................... 5 ii. Conference Rooms ............................................................................................... 5 iii. Obtaining a Meet Me Number ............................................................................. 5 C. Visitor Services ....................................................................................................... 6 i. Greeting Visitors .................................................................................................. 6 ii. Escort Required Badges ....................................................................................... 6 iii. Visitor Procedures ................................................................................................ 6 D. Mail Procedures ...................................................................................................... 6 i. Mail going to other centers .................................................................................. 7 ii. Personal Mail ....................................................................................................... 7 iii. JSC Internal Mail ................................................................................................. 7 iv. Certified Mail ....................................................................................................... 7 v. Fed Ex .................................................................................................................. 8 vi. International Mail................................................................................................. 8 vii. Large Mailings ..................................................................................................... 9 E. Ordering Supplies ................................................................................................... 9 i. How to order office supplies ................................................................................ 9 ii. How to return office supplies ............................................................................... 9 iii. JSC Envelopes and or Letter Head ...................................................................... 9 iv. Ordering Hurricane Checklist Plan Supplies ....................................................... 9 v. Ordering Business Cards for Civil Servants ...................................................... 10 F. Copying and Faxing .............................................................................................. 10 i. General Faxing ................................................................................................... 10 ii. General Copying ................................................................................................ 10 G. Graphics and Photo Requests................................................................................ 11 i. Ordering a Going Away Photo .......................................................................... 11 ii. If an employee wants to choose their photo....................................................... 11 H. Records Management............................................................................................ 11 I. FedTraveler ........................................................................................................... 12 i. NASA Plane Booking ........................................................................................ 12 ii. Who to call ......................................................................................................... 12 iii. Limo Service ...................................................................................................... 12 J. International Travel ............................................................................................... 13 i. Russian Travel ................................................................................................... 13 ii. Foreign Travel Requirements (other than Russia) ............................................. 13 K. Voucher Processing .............................................................................................. 13 i. Standard Expense Reports ................................................................................. 13 ii. International Expense Report ............................................................................. 14 iii. Extended TDY Expense Reports ....................................................................... 14 L. Correspondence..................................................................................................... 14 i. Correspondence Log .......................................................................................... 14 ii. General Tips for Correspondence ...................................................................... 14 iii. Executive Summary Correspondence for Center Director ................................ 15 iv. Revisions ............................................................................................................ 15 v. Correspondence Assembly................................................................................. 16 i. After Signature ................................................................................................... 16 M. WebTADS............................................................................................................. 17 i. Logging In / Changing your password............................................................... 17 ii. Adding Project Codes ........................................................................................ 17 iii. Viewing all timesheets ....................................................................................... 17 iv. Flag Errors ......................................................................................................... 17 v. Prior pay period adjustments ............................................................................. 17 vi. How to receive authorization to enter time for civil servants ............................ 17 N. Service Requests (SRs) ......................................................................................... 18 i. Helpful numbers................................................................................................. 18 O. Utilizing SATERN ................................................................................................ 18 P. Utilizing Quick Dispatch ...................................................................................... 18 Q. Laptop Loan Program for Civil Servants .............................................................. 19 R. Burn Bag Pickup ................................................................................................... 19 S. JSC Work Requests, i.e. lights, ants, etc. .............................................................. 19 T. Excess Equipment Procedures .............................................................................. 19 i. How to Excess Property ..................................................................................... 19 ii. How to Remove Unwanted Furniture ................................................................ 19 U. Important Numbers ............................................................................................... 20 Optiset User Guide ........................................................................................................ 25 NASA’s Voice Teleconferencing Services (VoTS) User’s Guide ............................... 53 Official Visitor Badge Request System ........................................................................ 73 Mail Services ................................................................................................................ 89 Submitting a Request .................................................................................................