Case Study Fuji Xerox Asia Pacific Pte Ltd Technology DRIVING CHANGE WITH INTELLIGENT AUTOMATION AT FUJI XEROX ASIA PACIFIC Company Name Fuji Xerox Asia Pacific Pte Ltd Industry Technology Founded 1991 Location Singapore Services Document services, print technology Website www.fujixerox.com ABOUT FUJI XEROX ASIA PACIFIC PTE LTD each salesperson produced an average of and its subsidiaries. In line with this four summary reports each day on top of corporate philosophy and with digital Fuji Xerox is the world’s leading provider their core work and sales-driven activities. transformation being a necessity now more of document services and printing than ever, Fuji Xerox Asia Pacific took the technologies, using smart, pioneering Using these sales and customers reports, lead in working with Fuji Xerox Singapore devices and transformational solutions that Fuji Xerox Asia Pacific’s finance team would to relook at its internal processes for greater drive business innovation to advance proceed to perform their credit evaluations. efficiency, as well as harness their expertise organisations for the digital future. In order to decide on a credit score for each in reforming workflows. In 1991, Fuji Xerox Asia Pacific Pte Ltd was customer, the finance team had to established as a subsidiary and gateway to manually review the reports and data, UiPath’s Robotic Process Automation (RPA) Fuji Xerox products, services and solutions which took up half a day. Without the use platform was one digital solution identified in the Asia Pacific region. Over the past two of automation, a significant volume of by the Fuji Xerox team for enhanced work decades, Fuji Xerox Asia Pacific has hours was spent on these repetitive, productivity. As a fully integrated, end-to- equipped businesses with innovative, administrative tasks. end automation RPA solution, UiPath’s RPA intuitive technology to streamline work platform is flexible enough to automate In its efforts to remain relevant in today’s processes and enhance employee various tasks across a wide range of digital economy, it became crucial for Fuji experience and productivity. With a strong departments. UiPath’s RPA robots Xerox Asia Pacific to undertake a review of network of customers and partners, automate processes from the bottom up, these procedures, and adopt digital tools to Fuji Xerox Asia Pacific continues to deliver streamlining workflows and bringing simplify these backend processes to enable value for customers through its suite of efficiency and productivity benefits. faster decision-making. By automating digital and cloud solutions, and industry- By applying RPA, businesses can achieve these processes, the business could leading technology. Effective April 1, 2021, both scale and speed, reduce costs and eliminate the risk of human error. Fuji Xerox Asia Pacific Pte. Ltd. will be improve output quality. UiPath is a premium renamed FUJIFILM Business Innovation The volume of hours spent on RPA solution, well established and trusted Asia Pacific Pte. Ltd. inefficient processes was a drain on in the market, making it the team’s our company resources. We needed preferred choice. COPING WITH TIME-INTENSIVE TASKS a seamless, simple and effective Recognising the potential of UiPath in solution that would free up our As a customer-centric organisation, transforming Fuji Xerox Asia Pacific’s workforce for more higher-value, Fuji Xerox Asia Pacific prepared sales and backend processes, the team identified customer-focused activities. customers reports for more than 4,500 work functions that would be more customer accounts on a daily basis. – Henrietta Yaw, General Manager effective with RPA. In particular, RPA This was a time-intensive process as (Information Management) automated and simplified the numerous salespersons were required to manually at Fuji Xerox Asia Pacific variations of the sales summary reports download and consolidate data from by extracting various data from various systems, and format and reconcile REAPING THE VALUE OF RPA pre-determined sources. figures before preparing an analysis for management review. With 120 salespersons The Japanese concept of ‘Genko Itchi’ or at Fuji Xerox Asia Pacific, this meant that ‘walking the talk’ is central to Fuji Xerox Besides standardising the format of sales The sales and finance teams have also Fuji Xerox Asia Pacific has created summary reports, RPA could also generate been able to dedicate more time on a smarter workplace by rolling out reports at a moment’s notice, streamlining engaging in their field of work and spend a similar intelligent automation strategy the reporting process and facilitating quicker less time on routine administrative work. at other Opcos, such as Fuji Xerox management reviews. This has greatly improved employee Thailand and Fuji Xerox Hong Kong. morale. Since offloading routine tasks By actively identifying future automation The second process that the Fuji Xerox to RPA, Fuji Xerox Asia Pacific has also opportunities, Fuji Xerox Asia Pacific has team jointly reviewed was customers’ credit achieved lower error rates. This has been continued its advance in a digital era evaluation and reporting by the finance possible as data are accurately extracted and honed its competitive edge on team. Instead of manually studying and reports automatically generated, a regional level. customer data and reports, credit personnel thereby improving workflow accuracy. benefitted by automating the credit scoring Fuji Xerox Asia Pacific can also further process through UiPath. This sped up the Fuji Xerox Asia Pacific has also ‘walked leverage the more efficient, more scalable credit scoring and decision-making process the talk’ as an innovative technology capabilities of a robot workforce by for credit personnel. leader by implementing its own digital harnessing AI, and create greater solutions across its operations. To date, organisational returns. By streamlining processes with RPA, Fuji Xerox Asia Pacific was able to free employees from manual repetitive tasks, enabling them instead to focus on higher value-added work such as financial planning and customer service. UNLOCKING PERFORMANCE AND SCALABILITY Since automating these two key backend processes with UiPath, Fuji Xerox Asia Pacific has achieved a reduction in processing time. With RPA, the business has successfully eliminated repetitive tasks and secured the skills needed to effortlessly design and build enterprise- wide processes. This has enabled the business to enhance organisational priorities, empowering its workforce with greater flexibility. RPA has given us the adaptability and flexibility to automate routine tasks at a large scale and increase back-office efficiency. Fuji Xerox will continue to innovate, experiment and demonstrate new ideas from within to offer more digital solutions and capabilities to our clients. Henrietta Yaw, General Manager (Information Management) at Fuji Xerox Asia Pacific Objective Approach • Increased focus on high value-added work such as financial planning and • To increase operational efficiency and • To streamline workflows by leveraging customer service work productivity intelligent automation • Improved employee morale Challenges Solutions • Higher accuracy • Inefficient reporting processes • UiPath • Low productivity as sales and finance Benefits & Results professionals spent a significant volume of hours on repetitive, manual, • Streamlined, efficient workflows administrative tasks • Automated report generation • Risk of inaccurate reporting due to human error • Quicker management reviews and decision-making processes FUJI XEROX Fuji Xerox Singapore Pte Ltd, 80 Anson Road, #01-01 Fuji Xerox Towers, Singapore 079907 FOLLOW US ON /FujiXeroxSingapore /Fuji-Xerox-Singapore /FujiXeroxGlobal fujixerox.com.sg Xerox, Xerox and Design, as well as Fuji Xerox and Design are registered trademarks or trademarks of Xerox Corporation in Japan and/or other countries. .