Network Rail Annual Return 2012 Driving economic growth 1 Helping BritainNetwork run Rail better Infrastructure Limited Annual Report and Accounts 2012 Network Rail is helping to regenerate Birmingham by transforming New Street. The project is about much more than simply redeveloping the station. It will create new jobs and help stimulate economic growth. Investment in rail is estimated to generate at least a 3:1 benefit ratio – a £750m investment will deliver some £2bn in economic benefits. Changing the way we work Intermodal transport links will be improved in the centre of the city. Our plans support the extension of the Midland Metro tram system that will run through the heart of the city, terminating at New Street station. The Moor Street link, a new walkway, will create a pedestrian route across the city centre and improve links between New Street and Moor Street stations. A great place to do business. Station retail sales are outperforming the high street – Quarter 4 of 2011/12 (Jan, Feb, Mar) saw total sales in We are undertaking a major stations grow by 4.15 per cent while upgrade of the Pallasades shopping for the same period high street sales centre alongside the redevelopment grew by 0.23 per cent as reported of Birmingham New Street station. by the British Retail Consortium. The refurbished shopping centre will consist of 450,000 sq ft of high quality retail space in the heart of the city which will include a new 250,000 sq ft John Lewis full line department store. Up to 1,000 construction workers will be on site every day during the station redevelopment and Network Rail is working with Birmingham City Council’s Employment Access Team to open up these job opportunities The new John Lewis store alone to local people. Network Rail’s will directly create 650 new jobs and delivery partner Mace have pledged Birmingham City Council estimates to create 100 apprenticeships and that the store will boost the local opened the Birmingham Gateway economy by over £25m per annum. Construction Academy to provide support and training to the workforce during the redevelopment. Contents Signalling failures (M9) 70 Signalling asset condition (M10) 71 Points failures 73 Executive Summary 1 Train detection failures 73 Overall performance in 2011/12 1 Telecoms condition 74 Regulatory Issues 2 Telecoms failures 74 Operational performance and stakeholder relationships 2 Alternating current traction power incidents causing train Network capability and network availability 2 delays (M11) 75 Asset management 4 Direct current traction power incidents causing train delays Safety and environment 6 (M12) 76 Enhancements schemes 7 Electrification condition – AC traction feeder stations and track sectioning points (M13) 77 Introduction 9 Electrification condition – DC traction substations (M14) 78 Scope of reporting against targets 9 Electrification condition – AC traction contact systems (M15) 79 Independent Reporter 9 Electrification condition – DC traction contact systems (M16) 80 Confidence reporting 9 Power incidents causing train delays of more than 300 minutes 81 Section 1 – Operational performance and stakeholder Station Stewardship Measure (M17) 82 relationships 12 Light Maintenance Depot Stewardship Measure (M19) 84 Introduction 12 Public Performance Measure (PPM) 12 Section 4 – Activity volumes 87 Delay minutes 13 Introduction 87 Delays to passenger train services 14 Track renewals 89 Delays to freight train services 16 Rail renewed (M20) 89 Delay category 17 Sleepers renewed (M21) 90 Infrastructure incidents causing delay 22 Ballast renewed (M22) 91 Cancellations & Significant Lateness (CaSL) 23 Switches and crossings renewed (M25) 92 Customer satisfaction 24 Signalling renewed (M24) 93 Passenger satisfaction 26 Level crossing renewals 93 Telecom renewals 94 Section 2 – Network capability and network availability 28 Civils activity volumes 96 Introduction 28 Bridge renewals and remediation (M23) 97 Network capability 28 Culverts renewals and remediation (M26) 98 Linespeed capability (C1) 28 Retaining walls remediation (M27) 98 Gauge capability (C2) 30 Earthwork remediation (M28) 99 Route availability value (C3) 31 Tunnel remediation (M29) 99 Electrified track capability (C4) 33 Electrification and plant renewal activity volumes 100 Network change 35 Drainage renewals 101 Discrepancies between actual and published capability 35 Operational property volumes 102 Ongoing short-term network change proposals 36 Platform lengths 36 Section 5 – Safety and Sustainable development 104 Network availability 38 Introduction 104 Safety culture 104 Section 3 – Asset management 41 Passenger safety 104 Introduction 41 Workforce safety (fatalities and weighted injuries rate) 106 Excellence in asset management 41 System safety 107 Broken rails (M1) 46 Public safety 108 Rail defects (M2) 47 Health surveillance and screening 109 Track Geometry – Good Track Geometry (M3) 48 Sustainable development 111 Track geometry quality – Poor Track Geometry (M3) 53 Track geometry faults (M5) 56 Section 6 – Enhancement Programme 115 Track buckles 59 Introduction and Summary of progress in the year 115 Track failures 60 Change control 117 Condition of asset temporary speed restriction sites (M4) 61 England and Wales 120 Earthwork failures (M6) 64 Scotland 181 Earthwork condition (M33) 64 Tunnel condition 65 Bridge condition (M8) 66 Contents Network Rail – Annual Return 2012 1 Annual Return in 2011 and is prepared in accordance with Condition 12 of our network licence. Reporting on the year There are some new measures and additional information included in this year’s Annual 2011/12 Return. These are principally supporting measures which provide more detail to our high level outputs. The following are the new areas of Executive Summary information; occupational health measures, platform lengths, some asset condition Introduction measures, drainage renewals volumes and This Annual Return reports on our operational property expenditure. achievements, developments and challenges during 2011/12, year three of Control Period 4 Overall performance in 2011/12 (CP4), and is the primary means by which we While overall train performance is at an all time report progress in delivering outputs established high with more trains arriving on time than ever in the Periodic Review 2008 (PR08). before, we missed the train performance targets for London & South East, long distance and The Annual Return is a public document that Scotland as well as for freight. Over the past provides an important reference for year demand on the network has grown faster stakeholders. This and previous editions of the than predicted at the beginning of the control Annual Return are available on the Network Rail period and this provides more challenges on the website. In the interests of transparency, a network. We are balancing the sometimes summary of the historical data is also available conflicting aims of increased capacity, better on our website in a single document. train performance and cost reduction. In the past The Annual Return is divided into the following ten years, there have been over a million more sections: train services a year, passenger numbers have increased by half a billion, despite this the operational performance and number of passengers arriving on time has stakeholder relationships; doubled. network capability and network In 2011/12 Network Rail changed how its routes availability; are managed in order to give better customer asset management; service and to help all stakeholders work together more effectively to deliver a more cost activity volumes; effective rail industry. Accountability for the day safety & sustainable development; and to day management of various activities has now been devolved to the routes. Adapting the enhancement schemes. company’s working practices and organisation, has increased accountability and ownership at a local level. We have established one “deep Expenditure and efficiency is separately reported alliance” with South West Trains on the Wessex in the Regulatory Financial Statements as well route as well as several framework alliance as the Annual Report and Accounts which are agreements. To further improve value for money published separately and are available on our and service, our Infrastructure Projects function website. has become a separate business unit within For most measures we have provided Network Rail. information for Scotland and England & Wales Highlights for the year include: together with the network total where appropriate, although there are some measures progress with our enhancements which only have network-wide information and programme across the network; cannot be disaggregated further. During 2011/12 continued high investment on our assets we created a tenth operating route (Wales). while achieving further efficiencies; Although this document does not include information for the ten operating routes, this disruption to passenger and freight trains more detailed information is available for most being lower despite the increased work on measures on the ORR website portal. the network due to increased expenditure on enhancements and renewals work; This Annual Return follows the agreed form as approved by the Office of Rail Regulation (ORR) overall PPM (i.e. trains arriving on time) being at its highest ever at 91.6 per cent Executive Summary and Introduction Network Rail – Annual Return 2012 2 (although we did not meet the regulatory operators to improve performance against our target); regulatory targets