Assistive Listening: Device TIPS AND INFORMATION ACCESSIBILITY AND MOBILITY MOBILITY VISUAL HEARING available at Guest Relations GUIDE FOR GUESTS Disabilities Disabilities Disabilities ATMs Presented by Chase Audio Description: Device Restrooms and Companion Restrooms with disabilities and up to five members of WITH DISABILITIES Guest Amenities Wheelchairs and Electric Conveyance Vehicles Braille Guides Printed in Braille and large print Assistive Listening Utilizes Disney’s Handheld available at Guest Relations Cut the wait time in easy steps: Restrooms at the Theme Parks, designated their party may enter through these entrances. Available for Rent (ECVs) available for rent. Available on a first-come, text to provide an overview of the Theme Park. Device to amplify sound through headphones or induction 2 first-served basis. neck loop at specific attractions. Automated External Defibrillator by , offer facilities designed for access by The rest of the party should use the standard or Deposit Audio Description Utilizes Disney’s Handheld Guests with mobility disabilities. Companion- queue. Device to provide supplemental audio information Handheld Captioning Utilizes Disney’s Handheld Baby Care Center Insert your park ticket or If you have purchased Disney assisted restroom facilities, designated by Dining and Shopping Locations and narration at specific attractions and outdoor ® Device to display text at select attractions. Hosted by Huggies Annual Passport into the MaxPass service, you can , are also available at various locations Some counter-service and merchandise locations via an interactive audio menu. Video Captioning Caption-ready monitors designated Closed Captioning: Activators FASTPASS® machine or reserve digital Disney FASTPASS® in each Theme Park. Theme Park First Aid locations have narrow queues formed by Portable Tactile Maps Provides a tactile available at Guest Relations locations, designated by , have facilities representation of building boundaries, walkways, with a “CC” symbol can be activated by remote control. and you’ll receive a FASTPASS® selections on your mobile device. railings that may be difficult for Guests using with additional space and privacy for wheelchairs. At these locations, we suggest and landmarks for each area of the Theme Parks. Companion Restroom reminder ticket as a receipt. individuals who may need assistance that a member of your party order and Presented in a booklet format. Amenities available for $25 refundable deposit. from a member of their party with their Disney Characters Come back during your return time and scan the same transport the food, or contact a Cast Member Amenities available for $25 refundable deposit. See Times Guide for hours personal care needs. Companion Restrooms for assistance. ® park ticket or Annual Passport. are located at: Disney FASTPASS Service Accessible Transportation Rental Locations Disneyland® Resort Stroller Shop located in the main Guest Relations See map inside for location. Guest Relations See map inside for location. (Subject to availability) • Main Street, U.S.A. - Left of City Hall The following option is available for Guests with mobility- or queue-related assistance needs are entrance plaza adjacent to the Disneyland ® Kennel. Disney Vacation Club® Kiosk encouraged to use the Disney FASTPASS Service wherever possible. • Main Street, U.S.A. - First Aid Guests in wheelchairs or ECVs: Buses can accommodate various types ® • Adventureland - Enchanted Tiki Room First Aid* Disney FASTPASS is not available for Star Wars : Galaxy’s Edge of wheelchairs and ECVs. The standard Complimentary Companion Restrooms Stationary Braille Maps Large print maps with Reflective Captioning Available at select theater-type • Critter Country - Hungry Bear lift size is 30" x 48". The wheelchair or See map inside for locations indicated with . Braille overlay and some additional raised graphics attractions, utilizing LED display to project desired captions Guest May Remain in Restaurant Amenities and Wheelchair/ECV Lockers Rentals available both inside Picnic Area A picnic area is located ECV must fit the lift without being forced Services for use to highlight key landmarks and attractions. Located onto a panel positioned in front of you. See a Cast Member • Fantasyland Theater Restrooms at the attraction for assistance. and outside the Parks. west of the Disneyland ® Park Main and be securely fastened in the restraints. at the Park next to Oswald’s Filling Station on Buena Vista Guest Must be Ambulatory •Tomorrowland - near Autopia We recommend that Guests using ECVs Entrance for your convenience. We request Street and near the Guest Information Board in Written Aids Packets containing dialogue, narrations, flash- Guest Must Transfer Stroller Rentals are available in transfer to a bus seat while onboard. that no food or beverage be brought inside Auxiliary Entrance Limitations Some Carthay Circle. lights, pen and paper are available at or near performance areas from ECV to Wheelchair limited quantities. Please take all attractions have auxiliary entrances for Monorail system either Theme Park. can be accessed by or entrances for most shows and attractions. Guest Must Transfer personal belongings with you when leaving Guests with mobility disabilities or with the elevators and/or ramps provided from Wheelchair/ECV your stroller unattended. Disneyland Kennel Club Located service animals. These entrances are not at the Downtown Disney® station and intended to bypass waiting lines. Guests More Options Electric Conveyance Vehicles (ECVs) For additional information about Theme Park Hosts with basic abilities in Sign Language can be identified Handheld Captioning: Device east of the Disneyland ® Park Main Tomorrowland station. Baby Care Center Limited number available on a first-come, first-served services and options, please visit Guest Relations. with the appropriate language pin on their nametag. available at Guest Relations Hosted by Entrance. No overnight facilities. Huggies ® Located on the northeast basis at the rental location. You may also obtain information, including parade Height Requirement Sign Language Interpretation end of Banking ATMs are located throughout Disney Check Look for this symbol at various locations on kids’ meals and other & show times and details about restaurant menus, Main Street, U.S.A. Must be 18 years of age or older to rent ECVs. Available at Disneyland ® Park on Mondays and Saturdays Information Center the Resort, presented by CHASE. Basic items that meet Disney Nutrition Guidelines. Visit www.DisneyCheck.com for by calling 407-827-7935. ® Guest Relations Resort Lost and Found Inquire at and at Disney California Adventure Park on Sundays and banking services and foreign currency more information. RESERVATIONS MAY NOT BE MADE IN ADVANCE. Resort Lost and Found, located west Fridays. Schedules are available at Guest Relations that list Kennel exchange are provided at City Hall in Available on a same-day basis. specific interpreted show times. of the Disneyland® Park Main Entrance. Special Dietary Requests We offer menu selections for all of our Guests seeking Disneyland ® Park. Locker Rentals well-balanced meals, snacks and beverages, as well as those with lifestyle dining Rental fee and refundable deposit required. For future visits to request confirmation of our interpreted Package Check Service Shop and performance schedule OR to request interpretation for other Mobile Food & Beverage Payment Options requests or food allergies and intolerances. Please ask to speak with a chef upon EGEND check your purchases for pickup later in Ordering The Disneyland® Resort accepts arrival at the restaurant. special events and shows, call a minimum of 14 days in the day at these locations: Stroller Shop (Main Disney® Visa® Cards, Disney Rewards advance at 714-781-4636 Option 1, Option 0. Package Check Service Entrance), The Star Trader (Tomorrowland) or Redemption Card, Disney Gift Card, Visa®, Parade Route Pioneer Mercantile (Frontierland). Resort Hotel ® MasterCard®, Discover®, American Express®, BEYOND DISNEYLAND PARK Safety in the Park Mobility Scooters/ECVs Guests may have purchases delivered to Bell Please keep your speed to the walking speed of SERVICE ANIMALS L Diners Club®, JCB®, traveler’s checks, cash Physical Considerations Services for next-day pickup after 7 a.m. and Disney Dollars. those around you. Hotels/Reservations Disneyland® Hotels offer special equipment and facilities for Guests with Service animals, defined as any dog or miniature horse trained to do work or perform tasks for the benefit of an Certain restrictions apply. Adjust and lower speed while maneuvering through disabilities. Accommodations may include: wheelchairs, wheelchair accessible bathrooms, bed individual with a disability, must be under the control of the owner at all times and should remain on a leash or in Picnic Area Travel Tips Should your vehicle become enclosed spaces like restrooms, merchandise and Pre-Charged Battery Kiosk disabled during your visit, the Automobile accessories, strobe-light smoke detectors, in-room TTYs and other features. For information specific a harness. Cast Members are not able to take control of service animals. Pre-charged Battery Kiosk food and beverage locations. Guests have the opportunity to swap Club of Southern California provides to individual Hotels, please call the Walt Disney Travel Company at 714-956-MICKEY. Service Animal Restrictions Due to the nature Service Animal Relief Areas or purchase a pre-charged portable battery Park