Statewide Colorado Registration and Election (SCORE) Assessment Program Assessment for the Colorado Department of State December 19th, 2008 Produced by: Rebound Solutions Consulting Corporation SCORE Program Assessment Table of Contents 1. Executive Summary ...................................................................................................... 5 1.1. Purpose of the Assessment ......................................................................................... 5 1.2. Scope of the Assessment ............................................................................................ 7 1.3. Why the SCORE Program Succeeded ......................................................................... 8 1.4. Summary of Future State Recommendations ............................................................... 9 2. Phase 1 – The Assessment (January 31 to April 1st) ..................................................10 2.1.1. The North Highland Assessment Overview ..........................................................10 2.1.2. Assessment Team ...............................................................................................11 2.1.3. Assessment Approach .........................................................................................11 2.1.4. Critical Findings ...................................................................................................14 2.2. SCORE Project Structure ............................................................................................16 2.3. SCORE Technology Architecture ................................................................................17 2.4. Initial Action Plan ........................................................................................................18 2.5. Post Assessment Findings ..........................................................................................19 2.6. Actions Leading Into Mock Election Phase .................................................................20 2.6.1. Organizational ......................................................................................................20 2.6.2. Programmatic Actions ..........................................................................................21 2.6.3. Risks and Issues (As of April 1st, 2008) ................................................................22 2.7. Phase Conclusion .......................................................................................................22 3. Mock Election (April 2nd to May 15th) ...........................................................................24 3.1. Focus on Mission, Accountability and Performance Management ...............................24 3.2. Full Deployment ..........................................................................................................25 3.3. Understanding the Mock Election ................................................................................25 3.3.1. Planning the Mock Election ..................................................................................25 3.3.2. Mock Election Staffing .........................................................................................27 3.3.3. Mock Scenarios and Schedule .............................................................................28 3.3.4. Control Counties ..................................................................................................30 3.4. Policy Issues ...............................................................................................................30 3.4.1. Voter Move ..........................................................................................................30 3.4.2. Permanent Mail-In Voter (PMIV) ..........................................................................30 3.4.3. Voter Identification ...............................................................................................31 3.5. Results from the Mock Election ...................................................................................31 3.5.1. Instilling Confidence with the System ...................................................................32 3.5.2. Detailed Findings – Fundamental Issues Identified from the Mock .......................32 3.5.2.1. Training Issues .................................................................................................32 3.5.2.2. Functional Issues .............................................................................................32 3.5.3. Detailed Findings – Technology ...........................................................................33 3.5.4. Detailed Findings – CDOS Customer Support .....................................................33 3.6. Other Critical Activities Outside of the Mock Election ..................................................34 3.6.1. Disbanding the Score Task Force ........................................................................34 3.6.2. Release 4.0 .........................................................................................................34 3.6.3. Release 4.1 .........................................................................................................34 3.6.4. SCORE System Performance ..............................................................................34 3.6.5. County Data Migration .........................................................................................35 3.6.6. Production Site Facility Setup ..............................................................................36 3.6.7. Large County Meeting ..........................................................................................36 3.7. Actions Taken during this Phase .................................................................................37 Final Page 2 of 95 SCORE Program Assessment 3.7.1. Organizational Actions .........................................................................................37 3.7.2. Programmatic Actions and Results ......................................................................38 3.7.3. Risks and Issues (As of May 15th) ........................................................................40 3.8. Phase Conclusions .....................................................................................................40 4. The 2008 Primary Election (May 16th to August 26th) .................................................42 4.1. Understanding the 2008 Primary .................................................................................42 4.2. Cultural Focus and Alignment Summit ........................................................................43 4.3. Internal Election Calendar Alignment ..........................................................................44 4.4. Third Party Solutions ...................................................................................................45 4.5. Closure on Legacy System Integration ........................................................................45 4.6. Election Readiness Survey .........................................................................................46 4.7. Daily Operational Score Card (DOS) ..........................................................................46 4.8. GoToMeeting / Webinar Training Development ..........................................................47 4.9. Saber Field Support Redirection .................................................................................48 4.10. Saber Implementation Completion...........................................................................48 4.11. Glenwood Springs Summer Conference..................................................................49 4.12. Progress Resolving Network Technology Problems ................................................50 4.12.1. SSL Error Mitigation .............................................................................................51 4.12.2. Jerky Mouse ........................................................................................................51 4.12.3. Dymo Printer ........................................................................................................51 4.12.4. Scanner Issues ....................................................................................................51 4.12.5. Network Slowness ...............................................................................................51 4.12.6. Site II Setup .........................................................................................................52 4.13. Critical Policy Decisions ..........................................................................................52 4.13.1. Duplicate Ballot Creation for PMIV Status Change ..............................................52 4.13.2. Finalization of Voter Move....................................................................................52 4.13.3. Data Entry ............................................................................................................52 4.13.4. Unaffiliated PMIV .................................................................................................52 4.14. Independent Performance Testing – July 4th Weekend ............................................53 4.15. Reporting and Custom Extractions ..........................................................................53 4.15.1. Customized Extraction Process ...........................................................................53 4.15.2. LEDS Reporting