Our Vision To provide every patient with the care we want for those we love the most THE Issue Number 64 Spring 2013 PulseStop the Pressure Find out about our campaign to prevent pressure ulcers, Meet our new Director of pp10-11 Nursing, Emma McKay Do you have a stiff shoulder? Follow our stretches designed by one of our physiotherapy specialists, p7 Diabetes study in Cromer Take part and see if your health improves, p12 INFO NORFOLK AND NORWICH UNIVERSITY HOSPITAL LETTERS Colney Lane, Norwich, Norfolk NR4 7UY Tel: 01603 286286 www.nnuh.nhs.uk Dear Editor, Dear Pulse, Restaurant West Atrium, Level 1, open Over several weeks I have escorted I am writing to you with a letter of 7am–8pm a friend to the Colney Centre where great thanks aimed towards your doctors, Serco cafe bars Out-patients West and East; he is midway through a course of consultants, surgeons and nurses who Cafe Pure (inside WH Smith, Plaza West) open chemotherapy to manage Leukaemia. took great care of me. This includes Mon–Fri 7.30am–6pm, Sat 9am–4pm and Sun Initially, he found this both a fearful and everyone whom I came into contact with. 10am–3pm daunting prospect. I awoke in a lot of pain on one Tuesday Deli food2go Plaza (East), open Mon–Fri, 7am–1am, weekends 11am–1am In his brief stay on Mulbarton Ward morning and decided to head to A&E, WRVS shop East Atrium: open Mon–Fri it became immediately obvious that only to find my initial visit quickly turn 8am–8pm and weekends 10am–6pm an excellent quality of care was to be into a hospital admission and some WH Smith,Plaza (West) – see Cafe Pure, above found there, and this was subsequently minor surgery, later that evening. The Stock Shop (ladies’ fashions) open found again when he progressed to I was admitted to Easton ward where Mon–Fri 9am–5.30pm and Saturdays 12–5pm the Weybourne facility. From his very I received the best of patient care from Serco helpdesk (for housekeeping, porters, introduction to the Colney Centre all of the nurses on duty that day and catering and maintenance): ext. 3333 there has been nothing to justify either evening, not to forget the anaesthetists IT helpdesk Log a call using the computer icon apprehension or lack of confidence. The and surgeons who did a fantastic job for on the intranet home page warm greeting from the administration me later on that night when I had some Security ext. 5156 or 5656 Lost property 01603 287468 or ext 3468 staff and the warmth and friendliness of minor surgery. Reception desks the entire nursing staff are all mirrored I just wanted to let you know how East Atrium Level 1: ext. 5457 or 5458 by the overall kindness, understanding, much I thought of your fantastic staff at West Atrium Level 1: ext. 5462 or 5463 encouragement and friendliness of the hospital and would like you to pass Out-patients East Level 2: ext. 5474 or 5475 doctors and consultants. They are always on my thanks and appreciation to them Out-patients West Level 2: ext. 5472 willing to be informative, to answer all please. Patient Advice and Liaison Service (PALS) questions, and to share the good news I am never ill and am never in hospital For confidential help and advice about our service of improvement with pleasure and but this proved things can and often do to patients call 01603 289036 / 289045 enthusiasm. go wrong with the body unexpectedly. Travel Office for car parking permits, ID badges, The whole point of writing this letter is We are always hearing all the bad things keys to cycle sheds, use of pool cars and Trust to show the most heartfelt appreciation about the NHS but does anybody ever bicycle, public transport information: ext. 3666 Bank Cash dispenser in East Atrium of every person serving the patients who stop to take a look at the great job that Level 2 and in WH Smith, Plaza (West) visit the Colney Centre and its associated they are doing day in, day out? Not many Chapel Open to all. For details of services or to treatment areas. folk I’m sure. contact the Chaplains, call ext. 3470 The word Cancer holds the direst I for one appreciated your hospital Sir Thomas Browne Library open Mon–Thurs: of implications to the patient when accommodating me and sending me 9am–5.30pm, Fri: 9am–5pm originally diagnosed, but where do we home on my road to recovery. So thank CROMER HOSPITAL find sufficient superlatives to express you and could you please thank your Mill Road, Cromer NR27 0BQ our pleasure when experiencing the on- staff on both me and my family’s behalf. Tel: 01263 513571 going feeling of friendly support which Kind Regards, goes such a very long way toward aiding Stuart Fitchet OTHER TRUST DEPARTMENTS recovery. • Cotman Centre, Norwich Research Park: Thank you and many blessings for every Cellular Pathology, Radiology Academy precious person who strives so diligently Hello, • Innovation Centre, Norwich Research Park: on behalf of the cancer sufferers. It is Could I thank nurse Denise Yeoman and Microbiology very humbling and a source of immense Sister Laura Crowe, on a recent visit to • Francis Centre, Bowthorpe Industrial Estate, thankfulness that there is to be found out-patients ENT. I was feeling ill, I am Norwich NR5 9JA, ext. 4652: Health Records such love and expertise working hand- disabled anyway. Denise went over and • Norwich Community Hospital, Bowthorpe in-hand in our very own Norfolk and above her call of duty to help me, she Road, Norwich NR2 3TU: Breast Screening, Norwich University Hospital. brought a wheelchair, gave me a welcome Pain Management Sincerely, drink, and stayed with me until I felt • 20 Rouen Road, Norwich, NR1 1QQ, Thelma Berry MBE ext. 6954: HR, IT services, recruitment, payroll, better. training, finance, health and wellbeing, All the staff at our hospital are out-patient appointments, cancer management, exemplary, some always go that extra procurement, clinical effectiveness, commissioning Please send your contributions, mile and when that happens it is worth team and information services. comments and suggestions to rewarding. • The Norwich Contraception and Sexual [email protected] I would also like to comment on the Health Clinic, Grove Road, Norwich NR1 3RH. ultra-cleanliness that exists throughout Tel: 01603 287345 or to Communications, NNUH, the hospital these days. Colney Lane, Norwich, NR4 Yours sincerely, 7UY Glenda Parker 2 NEWS FROM THE NORFOLK AND NORWICH UNIVERSITY HOSPITALS NHS FOUNDATION TRUST - SPRING 2013 VIEWPOINT Staff Awards 2013 nominations open Embedding the right NOMINATIONS ARE INVITED for our annual Staff Awards and culture is key you have until 30th June to put forward individuals or teams who you think deserve to be rewarded for their exceptional levels of service and hard work. This year there are 10 categories OUR VALUES including a new ‘Clinical Teacher of the Year’ award and of course COME from our ‘Patient Choice’ individual and team awards supported by within each of the Eastern Daily Press, for those members of staff who go the us, they are not extra mile to provide exceptional patient care. something that can be taught, and for an More help for cancer organisation like ours it is critical patients and carers that the culture fosters respect of every member of the NNUH team and supports THREE NEW INITIATIVES are being launched by the Big C Cancer Support high quality, sensitive and compassionate and Information Centre in 2013. A care and service to each of our patients New car park nearing new Information Day for people living and their families. with and beyond cancer will be held Being able to stand back and objectively completion at the centre on Saturday 11th May. consider whether the standard of care and There will be a range of information communication is what we want for those A NEW CAR park is due to be completed and professional support and advice for we love the most is a very profound sense in May. It will be situated to the west of cancer patients and carers. check. the hospital and will help to relieve some The centre is also launching a new If you turn to pages 10-11 you’ll see of the pressure on current spaces. Healthy Matters programme for patients that by pausing to reflect on whether the Chief Executive of NNUH, Anna and carers to meet with a dietician, care we provide is that which we would Dugdale, said: “We are delighted to be physiotherapist and occupational want for our loved ones, we concluded working with Bullen Developments Ltd therapist once a month. A new Carers that we really wanted to reduce the to provide a car park with an additional Club support group will also meet once number of patients acquiring pressure 350 spaces for visitors to the hospital. a month at the centre. ulcers whilst in our care. We’ve come This will address one of the biggest areas For more information contact the Big from a time where it had gradually of feedback from our visitors who have C Centre on 01603 286112 or visit www. become accepted that a small number of faced recurring problems in finding big-c.co.uk/support. patients sometimes developed pressure parking spaces at the hospital.” ulcers, to a point where we now see any preventable pressure ulcer as being totally unacceptable and as a result the number of patients acquiring pressure ulcers in Family thanks staff too numerous to mention our care is steadily reducing.